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Merchant Ratings
Past 3 Months Past 6 Months All-time
Positive (4 or 5) 580 1075 1448
Neutral (3) 10 19 36
Negative (1 or 2) 5 9 143
Total Reviews 595 1103 1627
Avg Rating 4.5 Star Review
4.63
4.5 Star Review
4.66
4.5 Star Review
4.39
Address: 105 Harrison Avenue
Harrison, 07029 - US
Website: http://www.amatteroffax.com/
Business Hours: Mon-Thurs 10AM - 6PM, Friday 10am - 2pm
Sales Phone: 973-485-8900
Service Phone: 973-482-3700
Sales Email: jonathan@amatteroffax.com
Cust Service Email: kelly@amatteroffax.com

A Matter of Fax

http://www.amatteroffax.com/

With PriceGrabber Since 05/22/2000


Sort Reviews by: Date Rating
Date Reviewed: 12/03/2009
JordanzMom from MO
Member Since:
12/03/2009

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Reviews
I have found their toner prices for my fax/copier/scanner to be the best price around, especially when I order 3 or more (which I do). Shipments always arrive VERY quickly - usually in 2 days! Overall Rating
5 Star Review
 
Date Reviewed: 12/03/2009
cl1013 from IN
Member Since:
12/03/2009

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Reviews
Very good company to business with. Overall Rating
4 Star Review
 
Date Reviewed: 12/03/2009
dwolff from unknown
Member Since:
03/17/2007

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Reviews
I've been order from them for about a year, and I've never had a problem. Their prices are great! Overall Rating
4 Star Review
 
Date Reviewed: 12/03/2009
wickman34 from IL
Member Since:
12/03/2009

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Reviews
Flawless transaction and shipping. Have yet to use product (purchased as "back up" ink), but it's OEM, so everything should be perfect. Overall Rating
5 Star Review
 
Date Reviewed: 12/03/2009
bemager from PA
Member Since:
11/23/2009

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Reviews
i ordered the sony replacement lamp. they said 7-10 days and it came in 4. a matter of fax followed up my order with an e-mail and after i recieved my lamp they phoned me to make sure my order was recieved ok. i have never had such wonderful customer service and prompt delivery. would not hesitate to order again from A MATTER OF FAX. highly recommended. Overall Rating
5 Star Review
 
Date Reviewed: 12/02/2009
carol123456789 from unknown
Member Since:
09/17/2008

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Reviews
The SONY Lamp was delivered earlier than expected. The service was excellent. I was very pleased with the additional information supplied for crossover products. Overall Rating
5 Star Review
 
Date Reviewed: 12/01/2009
arosal1214 from HI
Member Since:
12/01/2009

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Reviews
I'm a purchaser but, not the user. Our user comment that your company is one of the best quality. Overall Rating
5 Star Review
 
Date Reviewed: 12/01/2009
Smith111111 from VA
Member Since:
12/01/2009

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Reviews
Excellent company!!!!!!!!! Overall Rating
5 Star Review
 
Date Reviewed: 12/01/2009
Drifter2002 from unknown
Member Since:
12/01/2009

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Reviews
PRO: Easy to cancel order online. CON: 1) Uses non-typical method of credit card verification which adds 23-48 hours to processing time. They do not tell customers of this on their site prior to ordering. We received an email from CS on 12/01 indicating we should call them to eliminate this delay. Many other orders we made at the same time have already been delivered. 2) When we went onto the website for the above we found the item we needed was on backorder. They could send an email about the credit card but apparently not one to inform us of the backorder status. Will not recommend this company to our customers. We have 5 online stores ourselves. Overall Rating
2 Star Review
 
Date Reviewed: 12/01/2009
bowatts from MS
Member Since:
12/01/2009

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Reviews
Part arrived as advertised Overall Rating
4 Star Review
 
Date Reviewed: 12/01/2009
lbruskotter from OH
Member Since:
12/01/2009

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Reviews
Item received promptly & in excellent condition. Would buy from again. Overall Rating
4 Star Review
 
Date Reviewed: 11/30/2009
GWIENER from unknown
Member Since:
01/13/2003

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Reviews
Product received in perfect condition very quickly. Excellent experience. Overall Rating
5 Star Review
 
Date Reviewed: 11/30/2009
dennisqdw from NM
Member Since:
11/30/2009

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Reviews
I was looking to buy an HP LP2480zx 24-inch Widescreen LCD Monitor, and amatteroffax.com had a good price and had scored well at places like this. They were not my first choice, but the very first question I asked the previous vendors, as well as amatteroffax was "Do you have this in stock? In your warehouse ready to ship?" Amatteroffax said yes, so I placed the order. After about a week (well beyond when I anticipated delivery) I get a call from "Kenny" apologizing and telling me that the unit had to be back ordered but that I would receive it by the end of the week, and that he'd even send it 2 day to make up for the delay. Another week went by, and he then told me that it would absolutely for certain arrive on November 25 and that he would overnight it. So today (Nov 30, over 3 weeks later) I find out that they have canceled the order. Needless to say I won't be ordering anything from them any time soon. Overall Rating
1 Star Review
 
Date Reviewed: 11/30/2009
DOD123456 from NJ
Member Since:
10/19/2009

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Reviews
VERY GOOD SELLER. GOOD PRICES AND GREAT SHIPPING RATES Overall Rating
5 Star Review
 
Date Reviewed: 11/30/2009
mtigolf from CA
Member Since:
11/30/2009

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Reviews
Good Price, Fast Service, Follow up call to be sure I received product Very Good experience in buying through internet Overall Rating
5 Star Review
 
Date Reviewed: 11/30/2009
haileygorman from NY
Member Since:
11/30/2009

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Reviews
great product & quick delivery time! Overall Rating
5 Star Review
 
Date Reviewed: 11/30/2009
klumbi from FL
Member Since:
11/30/2009

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Reviews
Used froogle to find cheapest price on a product, a matter of fax was one of the cheapest and had great reviews. Easy to order product and arrived quick. Did not use product yet, but it was packaged well. Overall Rating
4 Star Review
 
Date Reviewed: 11/30/2009
mfayyaz from unknown
Member Since:
11/19/2009

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Reviews
well i would say its really consumer freindly website you have developed. But if you could add promotional material and we can get coupons for special pricing that would be great. Overall Rating
5 Star Review
 
Date Reviewed: 11/30/2009
LCatherine123 from FL
Member Since:
11/30/2009

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Reviews
Very professional and prompt Overall Rating
5 Star Review
 
Date Reviewed: 11/30/2009
sseelig from TX
Member Since:
11/30/2009

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Reviews
Everything went fine. The order was promptly shipped. A company representative called a few days later to verify that the item was received and that it worked properly. Overall Rating
4 Star Review
 
Date Reviewed: 11/29/2009
GaryS2009 from MA
Member Since:
11/29/2009

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Reviews
This was my first purchase from A Matter of Fax and I would definitely recommed them to a friend. The web site was easy to navigate, customer support was excelent and the prices were very reasonable. I saved quite a bit of money by making the purchase from A Matter of Fax rather than one of the national chain stores. Overall Rating
5 Star Review
 
Date Reviewed: 11/29/2009
lowenbrew from NJ
Member Since:
11/29/2009

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Reviews
Good price, fast standard delivery. Overall Rating
4 Star Review
 
Date Reviewed: 11/29/2009
szczesd from NY
Member Since:
11/29/2009

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Reviews
I was amazed at how fast my lamp came in. Though I ordered my DLP lamp as a backup, now I can rest assured that if I am ever in a pinch, A MATTER OF FAX is where I'm turning to. I've already bookmarked the web site! BTW - the $ was sweet too ! Overall Rating
5 Star Review
 
Date Reviewed: 11/29/2009
MarcKushner from NY
Member Since:
08/06/2009

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Reviews
These guys are the best, a real class act. We order all of our toner from them. Their price is usually the lowest, or just about, and regardless - the free shipping, reliability, and superb service make them the clear choice for our business. You will not be disappointed! Overall Rating
5 Star Review
 
Date Reviewed: 11/28/2009
jtorres23 from PA
Member Since:
11/04/2009

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Reviews
The service was good and shipping was faster than expected. So far my lamp is working great and the customer service has been great. Overall Rating
4 Star Review
 
In order to provide the most relevant information, comments posted prior to the past 18 months may not be included.
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