Merchant Ratings
| Past 3 Months | Past 6 Months | All-time | |
|---|---|---|---|
| Positive (4 or 5) | 0 | 19 | 152 |
| Neutral (3) | 0 | 2 | 12 |
| Negative (1 or 2) | 1 | 1 | 10 |
| Total Reviews | 1 | 22 | 174 |
| Avg Rating |  1.00 |
 4.36 |
4.41 |
| Address: | Trident Business Park, Leeds Road Huddersfield HD2 1UA,,, - UK |
|---|---|
| Website: | www.acerdirect.co.uk |
| Business Hours: | 9-6 Mon to Fri. 10-4 Sat |
| Sales Phone: | 08444124530 |
| Service Phone: | 08444124530 |
| Sales Email: | sales@acerdirect.co.uk |
| Cust Service Email: | customerservices@acerdirect.co.uk |
AcerDirect
www.acerdirect.co.uk| Date Reviewed: 11/14/2006 | ||
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cdit from unknown Member Since: 11/14/2006 View Member's: Reviews |
I ordered laptop on early Wednesday, money was taken same day from my account, I paid extra for next day delivery which is £17 (I should get it Thursday, at last on Friday). I got it on Tuesday - 4 days delay. They said, they're trying to deliver on Friday but as I stayed home all day, nobody even knock at my door, nobody left any notice trying to deliver item. i cant get my money back for express delivery cause Acernotebooks.co.uk blamed delivery company for dalay. I dont recomend them as reliable company. I will never buy anything from them. wasted too much time and money on phonecalls. I am realy disapointed... |
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| Date Reviewed: 06/16/2008 | ||
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bestthomas from unknown Member Since: 05/26/2008 View Member's: Reviews |
good service, great site, good phone marketing |
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| Date Reviewed: 09/17/2008 | ||
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jendoe007 from unknown Member Since: 09/17/2008 View Member's: Reviews |
I would not use this company again and would strongly advise anybody else not to. I have never received such poor customer service and repeatedly had my e mails and queries ignored. I am out of pocket with telephone calls, I have been assured that requests had been dealt with - when they hadn't. I now wish to return something and they will not even contact me with an authorisation code to enable the return. A truly awful company which does, obviously, not understand what customer service is. |
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| Date Reviewed: 03/31/2009 | ||
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j_rowe from unknown Member Since: 03/31/2009 View Member's: Reviews |
All my e-mails and 'e-messages' except the first one stating my problem were ignored. The one response i got from them was to say it wasn't their problem and to contact the actual Acer people (who were very dood to deal with). They sold me a 'working' netbook which when i received it wouldn't work off the battery! They sold, in thir own words, a refurb but as new working netbook, how can you not notice a dead battery? This company also goes by laptopsdirect.co.uk and buyitdirect.co.uk as well as 2 or 3 other names. I strongly recommend that this company is avoided. |
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| Date Reviewed: 07/27/2009 | ||
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camiliondan from unknown Member Since: 07/27/2009 View Member's: Reviews |
Ok they were the cheapest for said product but wow, I believe the company to be so badly run its painful. I ordered on the 12th for next day delivery and arrived 4 days later. I love the laptop and after spending hours customising settings etc found the remote unusable(acer admit a factory fault) and was offered no help in finding a replacement option or partial refund and basically told to return it (costing me the insured postage and with a possible restocking fee) or go away. AVOID THESE PEOPLE AND FAKE 5 STAR RATINGS FROM BADLY NAMED PEOPLE take it easy Dan |
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| Date Reviewed: 08/12/2009 | ||
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wemlass from unknown Member Since: 08/12/2009 View Member's: Reviews |
Part One I ordered a Toshiba laptop two days ago and opted for the next day delivery as my laptop had just died. The site was fine and I received an automatic acknowledgment. Next morning, I got a telephone call from a salesperson asking me if I'd like to add extra software (I already have Office) and a case (I already have one). She was very insistent that I needed a pre-delivery inspection with software check/updates as e.g. sometimes pixels are missing and I wouldn't be covered under the warranty. I explained that my laptop had died, and that I had to have it with me next day, no later, as I run a half million pound a year company and my laptop is critical to my business. She assured me that it wouldn't delay delivery and that they would start work on it right away and have it out to me that afternoon. That was yesterday. I started to get a bit panicky come 4pm and rang their number which suggested that I check the website. |
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| Date Reviewed: 10/21/2009 | ||
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zexi from unknown Member Since: 10/21/2009 View Member's: Reviews |
I ordered an Acer Aspire One with 512mb/160gb/Linpus/Extra warranty. The netbook was ordered on a friday afternoon and arrived next monday morning (so far, so good!). The netbook appeared to be in nice condition although the warranty void sticker underneath was damaged. Upon use, I realized that the netbook would not retain the correct date and time upon restarting. I guessed that the CMOS battery inside had become flat and tried to contact the free 24/7 helpline number supplied, but was always informed that the staff were inundated (even at midnight !). I emailed acerdirect (from whom I had purchased extra warranty) but was told to contact the manufacturer ACER ?!? To resolder the CMOS battery compartment (actual fault found)on this netbook was a major 2hr task. To sum up- acerdirect sells items that have been returned, some of these returns are for genuine faults. Aftersales support from acerdirect is TERRIBLE even with an extra £15 warranty. BUY ELSEWHERE ! |
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| Date Reviewed: 11/01/2009 | ||
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gordonevans3 from unknown Member Since: 10/16/2009 View Member's: Reviews |
Great. Hope the goods I have ordered are as great as Acer have been so far. Gordon Evans. |
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| Date Reviewed: 11/06/2009 | ||
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osevans from unknown Member Since: 10/21/2009 View Member's: Reviews |
So far so good, but all I've done so far is order the product. We need to see how delivery goes then how satisfied I am after a period of using it. Ask me again then! |
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| Date Reviewed: 11/08/2009 | ||
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mick.healey1 from unknown Member Since: 10/23/2009 View Member's: Reviews |
Easy to work site with very good item descriptions. Great value products. |
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| Date Reviewed: 11/19/2009 | ||
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wpallister from unknown Member Since: 11/10/2009 View Member's: Reviews |
first time on this site and have ordered a laptop, easy to use and lots of details. think delivery could be cheaper. |
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| Date Reviewed: 11/25/2009 | ||
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susan from unknown Member Since: 11/08/2009 View Member's: Reviews |
I would have liked to know delivery prices before i made the purchase |
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| Date Reviewed: 11/25/2009 | ||
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robwiggins01 from unknown Member Since: 11/08/2009 View Member's: Reviews |
great service |
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| Date Reviewed: 12/02/2009 | ||
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mark_forman9 from unknown Member Since: 11/23/2009 View Member's: Reviews |
Clear and easy to navigate. Great prices too. Since placing order only part of my order arrived. I am still waiting, one week late, for the rest of my order. |
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| Date Reviewed: 12/12/2009 | ||
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bais from unknown Member Since: 11/26/2009 View Member's: Reviews |
is really good for the price i love it |
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| Date Reviewed: 12/14/2009 | ||
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swashington from unknown Member Since: 11/28/2009 View Member's: Reviews |
having purchased acer laptops before i had no concerns with ordering from you again i have the aspire6530 myself and have no complaints very happy wih acer keep up the good work, |
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| Date Reviewed: 12/15/2009 | ||
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mccaughan from unknown Member Since: 12/06/2009 View Member's: Reviews |
very informative website. excellent delivery time less than 24 hours |
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| Date Reviewed: 12/16/2009 | ||
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lady2long from unknown Member Since: 11/30/2009 View Member's: Reviews |
i have recieved goods before in fact same laptop that i have ordered this time and have been extreemly impressed all round with goods and service and intend to purchase again in the future |
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| Date Reviewed: 12/20/2009 | ||
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jsinclair58 from unknown Member Since: 12/11/2009 View Member's: Reviews |
have bought from them before and found them very good.goods bought this time better than ever very plesaed |
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| Date Reviewed: 12/23/2009 | ||
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GREGSOLO from unknown Member Since: 12/07/2009 View Member's: Reviews |
VERY HAPPY WITH THE WEBSITE ALSO HACE AN ACER COMPUTER VERY PLEASED |
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| Date Reviewed: 12/24/2009 | ||
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neilollie from unknown Member Since: 12/08/2009 View Member's: Reviews |
Would have liked delivery charges and paypal charges explained before order stage. But other than that fine, thanks. |
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| Date Reviewed: 12/25/2009 | ||
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info from unknown Member Since: 12/09/2009 View Member's: Reviews |
Very good, quick ordering system |
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| Date Reviewed: 12/27/2009 | ||
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leeslms from unknown Member Since: 12/11/2009 View Member's: Reviews |
Ok so far but would prefer to know before ordering estimated time of delivery. |
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| Date Reviewed: 12/29/2009 | ||
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on_targetz from unknown Member Since: 12/18/2009 View Member's: Reviews |
Quick and painless purchase. Website laid out in a logical manner, with just the right number of 'steps'. Plenty of payment options (some etailers force purchasers to use the etailers preferred payment method, rather than allow the purchaser to decide). Plenty of delivery options available and clearly described, again giving the purchaser the best choice to suit their own circumstances. |
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| Date Reviewed: 01/06/2010 | ||
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anndtrapp from unknown Member Since: 12/08/2009 View Member's: Reviews |
So far a very painless experience which hopefully will continue on receipt of the goods! Unfortunately the ease of website ordering was not supported by the subsequent proceedings. I was told the following day that it was sold out when the website still showed "In stock" When I eventually spoke to someone it was confirmed I would receive delivery. Then I was overcharged on delivery costs but eventually received the refund. The goods were as expected and so far performing well. It is a shame that lack of communication marred the purchasing process. |
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