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Merchant Ratings
Past 3 Months Past 6 Months All-time
Positive (4 or 5) 4 12 14
Neutral (3) 0 1 1
Negative (1 or 2) 0 0 2
Total Reviews 4 13 17
Avg Rating 4.5 Star Review
4.50
4.5 Star Review
4.54
4 Star Review
4.12
Address: 1100 S. Linwood Ave. Building B
Santa Ana, CA 92705 - US
Website: http://www.air-n-water.com
Business Hours: 7:30am - 5:00pm M-F PST
Sales Phone: 800-734-0405
Service Phone: 800-734-0405
Sales Email: sales@air-n-water.com
Cust Service Email: sales@air-n-water.com

Air & Water, Inc.

http://www.air-n-water.com

With PriceGrabber Since 10/18/2006


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Date Reviewed: 11/02/2009
chienetchat from unknown
Member Since:
11/02/2009

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I have a few friends that live in LA and they said Air Water is great. My friends ordered a few portable ac’s during a heat wave and they were really happy with their experience at Air & Water. I would have to agree. I called their customer service department and told them how unhappy I was with the Haier unit. They suggested the NewAir unit was looking at on Amazon. They said it extremely popular and has a large coverage area. I ordered in Monday and Fedex left it with the bellman on Friday. I plugged it in, the fan runs continuously and is slightly less loud than the Haier. The compressor makes minimal noise. All you hear is the white noise created by the fan, you can barely tell if the compressor kicks in. I am really happy with my purchase from Air & Water. Overall Rating
5 Star Review
 
Date Reviewed: 10/25/2009
cestbon from unknown
Member Since:
10/25/2009

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I was having a huge mold problem and I even thought about putting my name in for Extreme Home Makeover because I saw a house full of mold on there once. So I called air-n-water to ask some questions about dehumidifiers because on their site it said they might help with mold. I got a really nice customer service rep (don’t remember his name) and he helped me choose the NewAir AD-400 dehumidifier. It works so well and it got to me so fast after I ordered it. I was surprised to see it sitting on my doorstep a couple of days after the phone call. I even got a follow up card in the mail and an e-mail asking how everything was. Will do business with air-n-water again if I have a need. Overall Rating
5 Star Review
 
Date Reviewed: 08/18/2009
WhiteCL55 from unknown
Member Since:
08/18/2009

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Air & Water Inc has excellent customer service. I Google'd them during a recent heat wave when all the home depots were sold out of air conditioners. I was going to go to Costco, but I don't have an American Express card. Air & Water accepts all major credit cards so we went down to there location off the 55 freeway in Santa Ana. They had plenty of units available including the Soleus Model that also featured a built in heater and dehumidifer. The helpful staff helped me load the unit into the back of my X5. This is a company which exceeds its promises and customers' expectations! We are so thankful for the kindness and efficiency of the wonderful people at Air & Water. best in class! Overall Rating
4 Star Review
 
Date Reviewed: 08/11/2009
MaseratiGTS from unknown
Member Since:
08/11/2009

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I searched the internet for a affordable priced, dehumidifier to replace the broken one that I had. Air & Water's website was informative and detailed. They have many photographs and specs that were amply detailed. Plus online chat if you nave any questions. The item arrived 3 days later and the best part was that they offered complimentary shipping. The AD-400 model I ordered by NewAir was competitively priced. The specs were dead on and the unit was just as described:Thanks Air and Water Overall Rating
4 Star Review
 
Date Reviewed: 07/21/2009
stocktongary from unknown
Member Since:
07/05/2009

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Good promotional ideas and efficient checkout process. Overall Rating
5 Star Review
 
Date Reviewed: 07/07/2009
barrywhy from unknown
Member Since:
06/21/2009

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I'm axious to get the cooler. It's the right product for me. I live in an apartment, am green, and don't like to spend money if I don't have to. I've also got a problem with dry sinus so this should help. I wish he would explain why what I bought was an Editors Pick. Overall Rating
5 Star Review
 
Date Reviewed: 07/01/2009
luxuryautoenthusiast from CA
Member Since:
07/01/2009

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(Edited July 08th by luxuryautoenthusiast)  I recently purchased NewAir Portable Air Conditioner with Auto Evaporative Technology from Air & Water and I am really amazed at how this little machine can cool my bedroom. It is really easy to as well. I ordered on a Sunday night and it was delivered to my house Wednesday afternoon. Which is extremely fast considering it's ground shipping. When I got it I just took it out of the box, plugged it in and turned it on. Within about an half an hour my bedroom was cool and comfortable. It was instant gratification. I especially like how the accumulated water evaporates itself. I don't have to worry about emptying buckets or spillage on my light carpet. I don't even have to get-up to to change settings with the included remote control. Plus, there is an thermostat that I can set so it maintains the temperature and cycles on and off as needed. After about a week of having the product something came in the mail that was a pleasant surprise. A thank you card! Overall Rating
4 Star Review
 
Date Reviewed: 06/30/2009
glk888 from unknown
Member Since:
06/30/2009

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After my recent purchase with Air-n-water.com, I just couldn't resist commenting on my experience. No one was more excited than me when I heard this once online-only retailer now had a huge warehouse and showroom in Orange County, California. Incidentally, my husband and I were remodeling our home mini-bar and wanted to purchase a standalone wine cellar and portable ice maker. However, I definitely wanted to make sure I saw the products before I purchased, and the friendly sales person on the phone invited me over (he also informed me that if I picked up my order in person, I'd save on shipping). After spending forever in the showroom, we finally decided on 2 NewAir units. The products have been working great so far and I was extremely satisfied with the service I received by this company. I guess a lot of the positive Air-N-Water.com reviews are there for a reason! Overall Rating
5 Star Review
 
Date Reviewed: 06/22/2009
Centurion4Me from unknown
Member Since:
06/22/2009

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Great service from Air & Water, Inc. They provide helpful online chat which answered all my questions and helped me make my decision to buy from them. It took about a week for delivery of this product from the time order was placed until I received it (FedEx ground from California to Connecticut. Air & Water provided tracking information once it left the warehouse, which is always a nice convenience. This portable air conditioner is very efficient and provides fast cooling relief, relatively quiet operation, and a thermostat that works effectively. It also is a great size, not to big, not too small, especially in my small condo. I love how it's portable and didn't require any permanent attachments to my home. It provided additionally comfort in the area where I was watching TV and I could feel it in my bedroom despite the fact that my condo is roughly over 1200 square feet. Overall Rating
4 Star Review
 
Date Reviewed: 06/13/2009
miyakojima from unknown
Member Since:
05/28/2009

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SHIPPING COSTS TO HIGH! Overall Rating
3 Star Review
 
Date Reviewed: 06/02/2009
pg2china from unknown
Member Since:
05/24/2009

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It appears that it is a good value at a competitive price Overall Rating
5 Star Review
 
Date Reviewed: 05/26/2009
CierraSimental from CA
Member Since:
05/26/2009

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Reviews
I was looking for a fan to cool a very confinded space. When I called Air & Water they recommended a window exhaust fan to keep the space cool. The had great options and excellent customer service. The rep even walked me through the order process because I wanted to ship the fan to my office. Very secure ordering process. I highly recommend this seller! Overall Rating
5 Star Review
 
Date Reviewed: 05/11/2009
damier_trevi from CA
Member Since:
05/11/2009

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I researched on the internet for my heater needs. After reading air-n-water.com reviews online on some sites, I was a little hesitant. However, they had exactly what I needed at a very competitive price, so I decided to take a chance. The transaction was completed promptly and my space heater was delivered as scheduled. Very satisfying purchase. Overall Rating
5 Star Review
 
Date Reviewed: 04/27/2009
Geof1542 from unknown
Member Since:
04/27/2009

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Ordered a ADS-500-Mini Dehumidifier. Got here faster than i expected. Easy to order from and didn't have any hassles. Overall Rating
4 Star Review
 
Date Reviewed: 01/20/2009
troymartinez10 from CO
Member Since:
01/20/2009

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Reviews
Jan. 20th 2009 Do not do business with this company. Air-N-Water in Santa Ana, CA is a rip off artist. The web page they have tries to show them as professionals - they are NOT!!! The customer service after you purchase your item is completely non-existent. Once they have the sale, they do not care about the customer, and that's the worst thing you can do in an economy like this. I placed my order on Dec. 19th they billed my credit card on Dec. 22nd 2008. Today is Jan.20th 2009 and I still have not recieved my order. Now they are giving me the run around on refunding my money. FedEx lost my heater, not my problem REFUND MY MONEY!!!!! Overall Rating
1 Star Review
 
Date Reviewed: 07/22/2008
cnmantx1 from CA
Member Since:
07/22/2008

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Reviews
I purchased an evaporative cooler from Air & Water, Inc. The first one worked for less than a week before it shorted out. It took over a week for them to replace it and the second one never worked at all. I was then stuck with two 20 lb. defective units that had to be returned. I had to box them and carry them to Fed Ex to be returned. I would never order anything from this company again. Overall Rating
1 Star Review
 
Date Reviewed: 05/30/2008
Jbobwong from unknown
Member Since:
05/12/2008

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Reviews
Awesome store, I called them to ask a few questions about my new dehumidifier, they picked up right away. I didn't have to wait in line and their knowledgeable and friendly staff answered all my questions. I would definetly reccomend buying form this store, infact I already have my eye few items from them and I'll be buying from them again pretty soon. Overall Rating
5 Star Review
 
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