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Date Reviewed: 07/10/2009
jimmm from TX Member Since: 05/13/2004 View Member's: Reviews	I’ve always wondered why Amazon got such low satisfaction ratings until now. I’ve made several purchases from them and there were no problems. But, it has long been my argument that you only learn how good a company is when there’s a problem – that’s when you see their true colors. If they ship you the item you bought without a hitch then you don’t really know anything about them. A few days ago I bought an item from Amazon that cost a little over $100. They immediately dropped the price by $20. I contacted them and they said “Sorry, we don’t price match, even with ourselves.” I think this is the first company I’ve ever dealt with that wouldn’t give you the difference if they changed the price a few days later. This gives the flavor of their attitude about any issue that comes up. As with ANY online vendor, if you have no problems with them you will have no problems with them.	Overall Rating
Date Reviewed: 07/07/2009
empi from CA Member Since: 01/07/2003 View Member's: Reviews	Amazon botched the quoted sale price on an item I ordered, which had me ready to give them one star. But a quick e-mail and early the next day I had a refund for the difference in price, no questions asked. Granted, I'd rather they got the order right in the first place, but they get five stars for great service.	Overall Rating
Date Reviewed: 06/23/2009
sknaak24 from NC Member Since: 09/29/2008 View Member's: Reviews	Love you Amazon and Harry!	Overall Rating
Date Reviewed: 06/14/2009
ben4514us from unknown Member Since: 08/16/2004 View Member's: Reviews	The video on the Amazon site was very helpful for me, ultimately helping me make the decision to purchase.	Overall Rating
Date Reviewed: 06/09/2009
drayegon from CA Member Since: 11/13/2003 View Member's: Reviews	I did not finish this order during the purchase. I thought it would stop there but it did not. I then saw a return on my email that it had ordered anyway. I then went to both Amazon and the seller who was one of Amazons dumb bunnies. Amazon said contact the seller the seller said contact Amazon. I did both with a half dozen emails to each one trying to stop the shipment and sale. Then I find not only that they sold me the items. they even doubled up on how many there were in the order. each item was now two items. Then I not only get that slam. They then triple the cost of shipping and tell me to go fish as it would go through no matter what. So I contact my bank. They then tell my bank to go fish. WRONG THING TO DO. My Bank jerked the money out of their account and gave it back to me and told Amazon to go FISH. The bank has also told the Seller to GO FISH as well. I will never do business with Amazon again ever. I would do with out before I ordered another item from Amazon. dray	Overall Rating
Date Reviewed: 06/03/2009
Aikiwoce from PA Member Since: 03/10/2006 View Member's: Reviews	I ordered a Motorola SB6120 Cable Modem that was listed as In Stock, and even paid extra for 3-5 day shipping. I noticed 2 days later that the estimated ship date was 10-25 away. I called and was told they were "waiting on product from their supplier." I cancelled the order. In-Stock should mean you have the product actually In-Stock.	Overall Rating
Date Reviewed: 05/28/2009
OAKside24 from unknown Member Since: 07/31/2004 View Member's: Reviews	One of the greatest stores to buy just about anything! Amazing prices, always quickly updated to stay competitive. Free shipping on everything over $25 (from Amazon.com). Huge inventory. The site design could use some design work and cleaning up, but to their defense it is HUGE. Just make sure that if you're not actually ordering from Amazon.com, and your using the 'marketplace' and any of its thousands of sellers, check the feedback of the seller of your item. It seems like I always end up right back at Amazon when searching for the best prices on whatever I'm looking for.	Overall Rating
Date Reviewed: 05/24/2009
daSwede from TN Member Since: 05/24/2009 View Member's: Reviews	I don't usually defend huge retailers, but Amazon's low rating on these kinds of websites strikes me as strange. I've ordered literally hundreds of things from Amazon, from a mega-expensive camera to books and DVDs to USB cords, and I've NEVER had a problem. In the case of the aforementioned camera, I chose free (i.e., slow) shipping, and the thing still arrived in two days. I plan to keep paddling down the Amazon for the duration.	Overall Rating
Date Reviewed: 05/09/2009
umaxcos from CO Member Since: 05/09/2009 View Member's: Reviews	Picked 2 day shipping - order received in 2 business days. Notification from Amazon when the order was placed and the date it was shipped. Nothing exceptional, just their typical rock solid delivery system cycle. Note: order was from Amazon, not an Amazon marketplace seller.	Overall Rating
Date Reviewed: 05/08/2009
efeisty from unknown Member Since: 04/12/2006 View Member's: Reviews	I ordered a camera that was listed as in stock. The next day I checked the status of the order and found that it would not be shipped for 4 to 6 weeks. A customer service rep. told me that there "In Stock" can also mean that they have it on order and when they get it they will ship it. This is not my definition of "In Stock". The order was canceled.	Overall Rating
Date Reviewed: 05/04/2009
massello from unknown Member Since: 04/22/2007 View Member's: Reviews	Unfortunately, Amazon's "free" shipping has come to mean "unreliable" shipping. Recently, half of the orders that Amazon "shipped: to me via USPS never even showed up in the postal service's tracking system.	Overall Rating
Date Reviewed: 04/16/2009
gold4u26 from unknown Member Since: 04/15/2009 View Member's: Reviews	Another great book from Amazon. Thanks!	Overall Rating
Date Reviewed: 04/11/2009
gingerjenn from MI Member Since: 04/11/2009 View Member's: Reviews	Shipping came within the time frame, I believe. The thing about the item is that it was smaller than I thought..if I had really seen a visual, I probably wouldn't of bought it. It's a very well made item and a even better traveling item. So..far inbetween negative and positive. I hope it stays that way.	Overall Rating
Date Reviewed: 03/10/2009
doughboy17 from IL Member Since: 12/26/2003 View Member's: Reviews	Typical Amazon start to finish; outstanding transaction, including delivery estimates and tracking.	Overall Rating
Date Reviewed: 02/20/2009
keithg from TX Member Since: 09/13/2004 View Member's: Reviews	I wish they would ship faster. Took two days just to ship a item.	Overall Rating
Date Reviewed: 02/17/2009
escee58 from CA Member Since: 02/17/2009 View Member's: Reviews	Not bad. EVGA x58 motherboard arrived quickly. Their submission of EVGA gtx 295 to Antonline took a couple days longer than expected but Antonline was quick once they got the order. Tracking experience was OK. I'd try them both again if price was best. If getting the product promptly and reliably is highest priority, go with Newegg.	Overall Rating
Date Reviewed: 02/14/2009
ikihi from CA Member Since: 02/14/2009 View Member's: Reviews	This particular order was from tiger direct, and it was a wonderful transaction. They double boxed my tv during shipment. Anyway, I've dealt with amazon before on many occasins, and they are probably they best online retailer out there. I've read through people's complaints on here and in most of the negative reviews people are confusing a third party seller for amazon. Third party sellers are not connected to amazon, and in most cases I won't even deal with a unknown 3rd party seller on an expensive item. Use them at your own risk. But as for amazon.com's service, it's wonderful.	Overall Rating
Date Reviewed: 02/14/2009
pearlharbor from NY Member Since: 02/14/2009 View Member's: Reviews	best price,delivered as promised(canon pixma mp620printer).if u want fast shipping become PRIME member@ $79/yr==2day..while not free(5to9days)worth it if you use it alot& want fast delivery.order placed 230pm tues. rcvd 10am thurs.	Overall Rating
Date Reviewed: 02/11/2009
amynoacid from unknown Member Since: 12/27/2005 View Member's: Reviews	Been a customer with amazon.com for a while now, had no problems. In December, I decided to order a Canon SD1100 for my sister's birthday. Amazon's online tracking, on DEC 9th, stated the package had been shipped, and on the 11th, stated it was in my city out for delivery. Few days go by, and I call up USPS, and give them the tracking number, and they state that the billing information was received, but the package was never shipped out. By this time, it's the 18th, and my sister's birthday is here, and she has no camera. I called Amazon, and they said it'd be delivered by the 25th. Still did not arrive. Their tracking systems mislead me to believe that I would be receiving the camera on time. Their denial of their error, and to blame the post office, made me cancel the order from Amazon. I ordered through another merchant and received in less than 3 days. No longer have an account with amazon.com... Thanks Amazon, for ruining a birthday and wasting my time	Overall Rating
Date Reviewed: 01/26/2009
Roh from PA Member Since: 03/15/2007 View Member's: Reviews	Amazon is dishonest. Ordered 46 inch XBR6 on 20th January. They sent me an email saying order had shipped and charged my Amex right away. Tracking # showed it had reached PA (state where I live) on 21st. Five days later order was still not here - so I called Amazon - they never shipped the order and now claim they don't have XBR6 in stock - did not prevent them from charging me for it.	Overall Rating
Date Reviewed: 01/20/2009
rwr from unknown Member Since: 11/26/2006 View Member's: Reviews	I have ordered dozens of things from Amazon and its associated retailers and never had the slightest problem. The orders that I've done directly with Amazon.com have been particularly satisfactory. BUT -- you've got to remember that when you order from Amazon's many associated retailers, the rules can change. Those retailers usually have separate tracking systems, return policies, and so on. It pays to check out unfamiliar retailers, even if you find them through Amazon, by doing an Internet search on them before you buy.	Overall Rating
Date Reviewed: 12/24/2008
hsintseli from CA Member Since: 03/01/2007 View Member's: Reviews	They are cheating the customer. In pricegrabber, it post free shipping, but it charge S&H.	Overall Rating
Date Reviewed: 12/13/2008
mailmanraiderfan from NJ Member Since: 01/30/2004 View Member's: Reviews	This is my fourth order with Amazon.com and have not had any problems. Fast,free shipping and always is delivered on time or before.Will purchase from merchant again.	Overall Rating
Date Reviewed: 11/12/2008
yanglerian from WA Member Since: 11/03/2005 View Member's: Reviews	Pre-ordered a DVD + purchased one other DVD. Both items arrived in great shape in just one whole business day. The shipment probably would have gotten here sooner (on the exact day of the DVD's release) if not for the lack of mail delivery on Veterans Day. Highly recommended!	Overall Rating
Date Reviewed: 11/10/2008
cindy1256 from CO Member Since: 11/10/2008 View Member's: Reviews	Terrible Amazon.com customer service. Ordered a Webkinz Collectible Plush Stuffed Animals Unicorn sold by ToyWiz for $44.99. Received a confirmation order email on 10-20-08 stating that the delivery estimate was October 24-29, 2008. Noting came in the mail. I called and emailed only to hear that an account specialist would be calling me or emailing me. After a week of that, I received an email stating that my order had not been processed and I could try it again. There was no explanation, no attempt to remedy the error and no way to even respond to the account specialist by phone or email. Terrible. I'll never use Amazon again. I would not recommend Amazon to anyone because you cannot count on them and cannot talk to them to fix a problem.	Overall Rating

In order to provide the most relevant information, comments posted prior to the past 18 months may not be included.

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