Merchant Ratings
| Past 3 Months | Past 6 Months | All-time | |
|---|---|---|---|
| Positive (4 or 5) | 0 | 2 | 94 |
| Neutral (3) | 0 | 0 | 4 |
| Negative (1 or 2) | 0 | 1 | 6 |
| Total Reviews | 0 | 3 | 104 |
| Avg Rating | Not Rated |
 3.67 |
 4.38 |
| Address: | Trident Business Park Huddersfield, HD2 1UA,, - UK |
|---|---|
| Website: | http://www.appliancesdirect.co.uk/ |
| Business Hours: | n/a |
| Sales Phone: | 08444124500 |
| Service Phone: | 08717502970 |
| Sales Email: | n/a |
| Cust Service Email: | n/a |
Appliances Direct
http://www.appliancesdirect.co.uk/| Date Reviewed: 08/18/2008 | ||
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KrystalKat1982 from unknown Member Since: 08/13/2008 View Member's: Reviews |
What a breath of fresh air this company is - the after sales staff are friendly and very helpful - they finish off the experience. Very helpful sales staff with the best knowledge and they even got me some info that was not on there site. Quick delivery - would easily reccomend. |
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| Date Reviewed: 08/18/2008 | ||
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toby1234578 from unknown Member Since: 08/18/2008 View Member's: Reviews |
Just though i express how pleased i am to place an order, with this company! From start to finish it been a excellent service.. While placing the order the sale advisor has been most helpful. We wasnt sure on the exact side by side refridgerator we wanted for our kitchen, so explain to the sale advisor our needs! He recommended a few and we had made our choice. The advisor did advise it can be upto 7-14 working days for delivery. But i was amazed when i receive a call from there Customercare department on Thursday 14th to advise that the side by side refridgerator, was ready to be despatched. And advised the earliest delivery date would be Monday if its suitable! They even phoned on Friday to advise that it will be a Pm delivery and that the driver will precall to make sure someone home.. Well it arrived today and the driver help to unpacked the item.. The product is excellent and perfect for our newly finished kitchen! Will recommend Appliances direct to anyone!!! |
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| Date Reviewed: 08/21/2008 | ||
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yohan1985 from unknown Member Since: 08/21/2008 View Member's: Reviews |
I definately recommend this company to anyone. These guys had the best variety of kitchen appliances than i've seen on any web site. There were very detailed descriptions, and the sales staff were very helpful for my novice questions. 7 days after ordering i received a call letting me know that my units would be delivered on the thursday and gave me the couriers contact info. 10 days to get a full kitchen of appliances delivered... not too shabby if you ask me! |
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| Date Reviewed: 08/27/2008 | ||
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Babuel22 from unknown Member Since: 08/13/2008 View Member's: Reviews |
(Edited September 01st by Babuel22) I ordered a cooker for my parents having purchased from them before, it arrived within the 10 days quoted and we are very happy with the recommendation. I would recommend them. |
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| Date Reviewed: 08/30/2008 | ||
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jontyowen from unknown Member Since: 08/30/2008 View Member's: Reviews |
(Edited August 31st by jontyowen) What a refreshing change - a professional, reliable and friendly service! and the best price to boot! I was delighted with the level of service from the start of the ordering via the telephone (freephone not a premium rate number)the item I had selected was not in stock and I was advised it would be about 14 days so I asked for an alternative that would be quicker the friendly chap on the phone matched a washing machine to my needs (better spec, lower price and a "free 5 year warranty") Every step of the order was as per their promises and that's a 1st. This is the 1st time I have put pen to paper (or fingers to keyboard) to say well done guys! its usually the opposite these days. Thanks Guys: Jonty |
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| Date Reviewed: 09/03/2008 | ||
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LondonBUYer5 from unknown Member Since: 09/03/2008 View Member's: Reviews |
Terrible! ! ! I am a frequent buyer of online goods of all kinds. I find that online retailers in general are aware that great customer services and speed of delivery means everything these days - NOT to appliances direct! The lady that we spoke to was RUDE and extremely unhelpful. Our concern was why delivery of goods took as long as 14 working days (almost 3 weeks!!!) which we were told when we chased the order, they say this is standard (they don't make this perfectly clear when you order), even though most competitors will deliver within 3-5 days. When we called we were told the item would be in stock soon that week and someone would call us. We didn't receive a call and had to chase up again, this time they said it hadn't arrived and that it would be the following week & they would call us. NO phone call the following week & of course no item....were still waiting... |
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| Date Reviewed: 09/17/2008 | ||
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TurboSquid from unknown Member Since: 09/17/2008 View Member's: Reviews |
Recently replaced my cooker with a brand new one from appliances direct following a recommendation from a friend - I found their site very easy to navigate, found just what I was looking for and it was the cheapest I could find online. To my amazement the delivery was actually on time, and the delivery men were very helpful. Ten out of ten! Thanks |
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| Date Reviewed: 12/18/2008 | ||
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Phill_Walker from unknown Member Since: 12/18/2008 View Member's: Reviews |
I was in the market for a SMEG refrigerator having been let down by my original supplier I decided to give Appliances Direct a go, and I have to say I'm very pleased I did. Firstly the customer services staff where very informed, the item was in stock and available and delivery was made at the agreed time. I'm very happy with the product, top quality backed with excellent service - I highly recommend appliances direct and will defiantly be taking my custom back to them. |
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| Date Reviewed: 12/20/2008 | ||
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MartinPyke11 from unknown Member Since: 12/20/2008 View Member's: Reviews |
Extremely easy to use the internet site. Seem to have the biggest range of high end products. Very good price, delivery exactly as promised. Overall I was very satisfied with the whole process, would use it again and would have no hesitation recommending it to friends |
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| Date Reviewed: 09/27/2009 | ||
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dan567 from unknown Member Since: 09/27/2009 View Member's: Reviews |
Truly Awful!!! Would not recommend to a friend. Purchased a vacuum cleaner from this company on 18th Sept. Shown as in stock. Money debited before dispatch (Never a good sign). Called customer service after 5 days of silence and non-communication to get a dispatch date. Customer service is mixed. One agent tried to be helpful, the other two were just indifferent! I'm told it may arrive on the 30th.... Seeing will be believing. If you do read this - appliances direct - Try to be honest with your customers about stock levels...and if you know there will be a delay then talk to your customers instead of hiding behind a CRM system |
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| Date Reviewed: 10/28/2009 | ||
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minky99 from unknown Member Since: 10/28/2009 View Member's: Reviews |
DO NOT buy anything through this company unless you can wait until next decade. I placed my order of 2 "in stock" items (costing £1200) on 19 September and despite 2 emails and a phone call, by 22 October they still had no idea when I was going to receive my items. So I cancelled the order. No apology. No phone call. Nothing - just a "your order has been cancelled" standard reply. Terrible service. |
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| Date Reviewed: 10/31/2009 | ||
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tonyatmoz from unknown Member Since: 10/15/2009 View Member's: Reviews |
After item 1, I wanted to just "continue shopping" for more items; this process was not expained and no button was shown for this purpose as on other sites. Otherwise a good site and plenty of product options. |
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| Date Reviewed: 11/02/2009 | ||
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sp100 from unknown Member Since: 11/02/2009 View Member's: Reviews |
After a good delivery service, I found parts missing. After contacting customer services, was told that the parts will be sent to me within 2 weeks. After a month I asked them to strip the missing parts of another oven and send them to me. When I received them one was broken. I am still waiting for the part to be delivered, 2 months after receiving the Oven. Customer services don't ring you back when they say they will. I have been constantly chasing them, but feel I am smashing my head against a brick wall. DO NOT USE THESE PEOPLE. THEY MAY BE CHEAP BUT AFTERSERVICE IS RUBBISH. |
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| Date Reviewed: 11/05/2009 | ||
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hfennell from unknown Member Since: 10/20/2009 View Member's: Reviews |
most of the site is fine but the checkout proceedure is overly complicated with too many small bits of info over card detials |
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| Date Reviewed: 11/09/2009 | ||
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steve.coad from unknown Member Since: 10/24/2009 View Member's: Reviews |
Good prices, good usability of the site, but I was surprised at the cost of delivery, with no options or explanation. |
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| Date Reviewed: 11/10/2009 | ||
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billyandannette from unknown Member Since: 10/25/2009 View Member's: Reviews |
Great site, don't change a thing. |
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| Date Reviewed: 11/10/2009 | ||
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a.reed48 from unknown Member Since: 10/25/2009 View Member's: Reviews |
Experience was easy and painless. Website was very clear,and prices good. The only thing marked as average was the unknowns about delivery. You are only told between 5 & 10 days and you would be contacted. Also no offer of taking old appliances away. Otherwise quite good. First time I have used A/D tend to stick with well known retailers, Argos etc. but if this goes smoothly I will definitely come back |
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| Date Reviewed: 11/13/2009 | ||
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tupp_ence from unknown Member Since: 10/28/2009 View Member's: Reviews |
A little confusion when I wanted to enter a card with the details being saved as a notice stating I was about to leave the site without completing my order...shoiwed twice before being defeated....Need patience at that point...could easily lose orders . |
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| Date Reviewed: 11/25/2009 | ||
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geoff.room from unknown Member Since: 11/09/2009 View Member's: Reviews |
Easy ordering. very good prices. probably use again |
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| Date Reviewed: 11/26/2009 | ||
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jackiesamways from unknown Member Since: 11/10/2009 View Member's: Reviews |
Smooth orderig process. Hopig delivery will be as good |
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| Date Reviewed: 11/26/2009 | ||
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graham.worton from unknown Member Since: 11/17/2009 View Member's: Reviews |
Wanted to enter a different delivery address to my billing address but have no place of work as I am retired. |
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| Date Reviewed: 11/27/2009 | ||
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c-belcher from unknown Member Since: 11/11/2009 View Member's: Reviews |
Everything on the site worked very well, the only confusion was in the area of you saving/or not my card details. Otherwise yes, an easy website to use. I'm waiting for my confirmation of sales email....... |
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| Date Reviewed: 11/30/2009 | ||
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melinda from unknown Member Since: 11/14/2009 View Member's: Reviews |
This has been a 'cost buster' site for me. My kitchen designer quoted me prices that were 150£ to 200£ higher. So Thank you Appliance Direct!!! |
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| Date Reviewed: 12/03/2009 | ||
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mshuttleworth from unknown Member Since: 11/17/2009 View Member's: Reviews |
A quite good site so far |
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| Date Reviewed: 12/03/2009 | ||
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bardsleyfile from unknown Member Since: 11/24/2009 View Member's: Reviews |
I thought that everything proceeded very smoothly, even though I asked a question about siting the appliance, I received an answering e-mail by return. Brilliant!! Regards Barbara |
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