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Merchant Ratings
Past 3 Months Past 6 Months All-time
Positive (4 or 5) 5 12 666
Neutral (3) 0 0 27
Negative (1 or 2) 0 0 57
Total Reviews 5 12 750
Avg Rating 5 Star Review
5.00
5 Star Review
5.00
4.5 Star Review
4.46
Address: Syracuse Rd
Syracuse, NY - US
Website: http://www.authorizedelectronics.com
Business Hours: 10am-6pm Mon-Fri
Sales Phone: 800-847-3180
Service Phone: 800-847-3180
Sales Email: authelectronics@aol.com
Cust Service Email: authelectronics@aol.com

Authorized Electronics

http://www.authorizedelectronics.com

With PriceGrabber Since 10/31/2003


Sort Reviews by: Date Rating
Date Reviewed: 01/09/2009
Blanca1 from CA
Member Since:
05/06/2006

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Reviews
I ordered a Sony Blue Ray Player. I did not receive any shipping notification. I called the store 5 days after to ask about the order status, the sale person stated that the product was not in stock and that he does not know when it will be available. The store did not attempt to contact the customer. I canceled the order. Poor service. Not recommend.
Retailer Response (01/13/2009): Dear Customer, unfortunatly we were over sold on the Sony Blu Ray Player you ordered.We tried to contact you three times, left messages all three times about the status of your order.We appologize for the inconvenience this may have caused you. As soon as we realized we had over sold this item, we removed it from our web site.Please accept our sincere appology.Thank you,Authorized Electronics.com
Overall Rating
1 Star Review
 
Date Reviewed: 12/27/2008
jackietom from unknown
Member Since:
12/26/2008

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Reviews
Great service, even when we had problems with my credit card thinking this was not a valid transaction due to my being out of town. They honored the price and did not charge my card until they shipped my product. This company is at the top of my short list! Great Job, Thanks for your wonderful service. Overall Rating
5 Star Review
 
Date Reviewed: 12/18/2008
djohns937 from unknown
Member Since:
12/02/2008

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Reviews
I found this to be an easy to navigate site. Overall Rating
5 Star Review
 
Date Reviewed: 12/17/2008
starman2222 from unknown
Member Since:
12/01/2008

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Reviews
Seems to be a good vendor. Overall Rating
5 Star Review
 
Date Reviewed: 12/17/2008
dnsharlin from unknown
Member Since:
12/01/2008

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Reviews
As the item was just ordered, I can not comment on the company regarding how they stand behind the products that they sell. If there is a problem, I will let you know. Overall Rating
5 Star Review
 
Date Reviewed: 12/17/2008
wmduffy from unknown
Member Since:
12/01/2008

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Reviews
The prices shown on the comparison page of PriceGrabber.com are inaccurate. I feel like I have been tricked into going to the various sites by misleading prices. Overall Rating
4 Star Review
 
Date Reviewed: 12/17/2008
masleeann from unknown
Member Since:
12/01/2008

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Reviews
so far so good... Overall Rating
5 Star Review
 
Date Reviewed: 12/16/2008
phanni2528 from unknown
Member Since:
11/30/2008

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Reviews
My ordering experience has been a pleasant one, I look forward to receiving the television I've ordered and appreciate the price I was quoted.
Retailer Response (12/17/2008): Dear Customer, your TV is on the way to you. Thank you for your business.
Overall Rating
4 Star Review
 
Date Reviewed: 12/15/2008
lpalinkas from PA
Member Since:
12/04/2008

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Reviews
The best price on the WEB and fast delivery. I would buy again... Overall Rating
5 Star Review
 
Date Reviewed: 12/14/2008
carms77 from unknown
Member Since:
11/28/2008

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Reviews
Great prices... Overall Rating
5 Star Review
 
Date Reviewed: 12/14/2008
cooke2006 from unknown
Member Since:
11/28/2008

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Reviews
don't know yet
Retailer Response (12/17/2008): Dear Customer, your order has shipped and will be arriving shortly. Thank you, Authorized Electronics.
Overall Rating
5 Star Review
 
Date Reviewed: 12/13/2008
tripicho from unknown
Member Since:
12/11/2007

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Reviews
It was really easy to order my tv Thanks Overall Rating
5 Star Review
 
Date Reviewed: 12/12/2008
DynomiteDave from unknown
Member Since:
12/12/2008

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Reviews
Even though they confirmed on the phone that the product was in stock and assured me that it will ship, I just received this 17 days later: "Our warehouse has just informed us that their expected shipment of TV’s has been delayed until after the holidays. We are hoping to fill your order in early January. Once the merchandise has arrived..." How can they be both in stock and waiting for it to arrive at their warehouse? I have even received update emails, indicating it was moving along. I should'a known better.
Retailer Response (12/17/2008): Dear Customer, we appologize for our error. We have no excuses. We were given stock information that was incorrect.As soon as we knew of the delay, we contacted all of our customers and informed them of the delay.Again, we sincerly appologize for our mistake.Thank you, Authorized Electronics
Overall Rating
1 Star Review
 
Date Reviewed: 12/11/2008
righter from UT
Member Since:
01/29/2004

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Reviews
These guys are crooks! I ordered a TV. I got an email saying customer service would call to confirm. After several days with no call, I called them. They said that if I wanted it shipped before January, there was a $200-$300 extra charge for "expedited shipping" plus insurance charges. I cancelled the order and they promised to email a cancellation confirmation. That was four days ago and I still haven't received anything. DO NOT DO BUSINESS WITH THESE PEOPLE!
Retailer Response (12/12/2008): Due to the extraordinary holiday demand, only orders with express delivery could be guaranteed for December shipment. There is a $129.00 charge for express delivery listed on our website, NOT $300. Your cancelation acknowledgement is posted on your order status page. We apologize for any misunderstanding and do no appreciate being called crooks. We feel our previous reviews speak for themselves. Customer satisfaction will always be our number one priority.
Overall Rating
1 Star Review
 
Date Reviewed: 12/11/2008
ssantoro81 from unknown
Member Since:
12/02/2007

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Reviews
site is easy to use.
Retailer Response (12/12/2008): Thank you for your business
Overall Rating
5 Star Review
 
Date Reviewed: 12/08/2008
d.m.levalley from unknown
Member Since:
11/22/2008

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Reviews
Have never used this merchant before but they had one of the better prices with inexpensive upscale shipping unlike ebay. Site was clear, concise, and easy to navigate. I would certainly consider ordering from this merchant again depending on the results of the order.
Retailer Response (12/12/2008): Your order has been shipped and received. Thank you
Overall Rating
5 Star Review
 
Date Reviewed: 12/08/2008
IbarraYJ from unknown
Member Since:
09/11/2007

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Reviews
The site is simple to use and the prices you can't beat! I'm a repeat customer!
Retailer Response (12/12/2008): Thanks
Overall Rating
5 Star Review
 
Date Reviewed: 12/08/2008
jsqd from MA
Member Since:
07/13/2003

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Reviews
So far, so good.
Retailer Response (12/12/2008): Thank you for your order
Overall Rating
5 Star Review
 
Date Reviewed: 12/06/2008
use_your_pc from unknown
Member Since:
11/23/2008

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Reviews
Upon order placement, all is well and straightforward. Pricegrabber's high rating and low price to be confirmed when I receive the product in the advertised 2-5 days (for the additional UPS charge of $14.95)--At receipt, receiver arrived on scheduled date, luckily double-boxed as outer was damaged. No marks on item's box and item works as it should. Great price, and probably would have arrived in same time using "free shipping" option. Excellent communication from seller re order entry and shipment.
Retailer Response (12/12/2008): Thank you
Overall Rating
5 Star Review
 
Date Reviewed: 12/06/2008
yizzao from unknown
Member Since:
11/27/2008

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Reviews
Smooth transaction. Unbeatable prices. Would definitely recommend and buy from again.
Retailer Response (12/12/2008): Thank you for your business
Overall Rating
5 Star Review
 
Date Reviewed: 12/05/2008
garydjones from KY
Member Since:
12/05/2008

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Reviews
They called me 3 days after order on 12/2/08 and said wouldn't ship for 2 more weeks and delivery wouldn't be until January, thus missing Christmas. They said that for additional $130 they would ship immediately and order will arrive in time for Christmas. This is obviously a lousy way to raise the price. I won't deal with them again.
Retailer Response (12/09/2008): Dear Customer, at this very busy time of year,all TVs that are purchased with our FREE delivery option and must ship via a private freight carrier can take anywhere from 10-15 business days for delivery.We cannot guarantee a Christmas delivery when this shipping option is chosen.The freight company does offer a faster deivery option for those customers who want a faster delivery. This is OPTIONAL and may be chosen at checkout. This only applies to TV purchases.All other items ship FREE via UPS and are shipped in 2-3 days and will arrive in plenty of time for the holidays.
Overall Rating
1 Star Review
 
Date Reviewed: 12/05/2008
biggem41 from unknown
Member Since:
05/24/2006

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Reviews
So far so good. Ordered only a few minuets ago. Will see what happens a few days down the road. Item ordered on 11/26/2008 and this item was in stock so givinging the benefit of the doubt thursday was a holiday it is now 12/05/2008 @ 1230 PM Local and no product delivery yet. Will finish this when I get and check the Receiver.
Retailer Response (12/12/2008): Dear Customer, your receiver was delivered via UPS on 12/5.Thank you, Authorized Electronics.com
Overall Rating
5 Star Review
 
Date Reviewed: 12/03/2008
info from unknown
Member Since:
09/16/2008

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Reviews
The real test is when and what I receive. However, your ratings for this merchant are comforting.
Retailer Response (12/06/2008): Dear Customer, our order was placed on 11/17 and shipped on 11/18 and delivered on 11/21.Thank you, Authorized Electronics.com
Overall Rating
4 Star Review
 
Date Reviewed: 12/02/2008
chriscaylor from unknown
Member Since:
11/21/2008

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Reviews
(Edited December 04th by chriscaylor)  First time to order anything from A&E & ordered a sony home theater DAV-HDX576WF at a great price,also it was really easy to order online very user friendly.Was very happy with delivery time, would definetly order from A&E again! Overall Rating
5 Star Review
 
Date Reviewed: 12/02/2008
jlopez2629 from unknown
Member Since:
11/16/2008

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Reviews
Very happy with the online process.
Retailer Response (12/06/2008): Thank you
Overall Rating
5 Star Review
 
In order to provide the most relevant information, comments posted prior to the past 18 months may not be included.
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