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Merchant Ratings
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Positive (4 or 5) 0 0 3
Neutral (3) 0 0 0
Negative (1 or 2) 0 2 152
Total Reviews 0 2 155
Avg Rating Not Rated
1 Star Review
1.00
1 Star Review
1.11
Address: 2922 Ave. L
Brooklyn, NY 11210 - US
Website: http://www.bwayphoto.com
Business Hours: Monday - Thursday 9am - 9pm EST/Friday 9am - 4pm/Sunday 10am - 7pm
Sales Phone: n/a
Service Phone: 800-611-2389
Sales Email: info@bwayphoto.com
Cust Service Email: support@bwayphoto.com

Broadway Photo

http://www.bwayphoto.com
(Product listings for this merchant have been removed by PriceGrabber)


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Date Reviewed: 06/09/2005
rdodger from AZ
Member Since:
06/09/2005

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Reviews
Avoid this vendor! They advertise low price, send a confirmation email requesting that you call in to verify. Then they try to up-sell you. I didn't buy the 'extras'. The order never arrived and I noticed that the price of the item went up. I sent several emails to their support and they were ignored. Then I called customer service and they told me that the order was closed and that if I still wanted the item, I would have to place another order ..... at the higher price!!!! Wow! Overall Rating
1 Star Review
 
Date Reviewed: 06/08/2005
valera from TX
Member Since:
06/07/2005

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Reviews
Unfortunately I found this site a little late...I ordered and they tried to get me with the same scam - told me the battery included was only a 12 min. battery and that I needed to purchase one for using the camera and neither the battery charger nor a warranty was included and I needed to pay extra for those too. I went back later and checked the website and this was all advertised to be included in the original price - so I cancelled the order. Overall Rating
1 Star Review
 
Date Reviewed: 05/23/2005
tessarji from unknown
Member Since:
05/23/2005

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Huge scam artists. They use bait and switch, upselling, fake advertisements. If they realize that you are onto their game they will actually yell at you over the phone. They also use alternate merchant names to spread uncertainty, do not deal with these people at all costs. Overall Rating
1 Star Review
 
Date Reviewed: 05/20/2005
giger_nj from FL
Member Since:
05/20/2005

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Reviews
AVOID THIS STORE!!!! i purchased an SD Camcorder & already knew that what i wanted was complete with all included. a rep called me up, hassled me with add ons that i didn't want and then continued to tell me that i was making a HUGE mistake not taking his advice & woulnd't take NO for an answer. you can't rely on them to be around for questions and try reaching them after 4pm on a Friday, they won't be there even if they advertise closing at 5pm. my advice to shoppers is to stear clear of them Overall Rating
1 Star Review
 
Date Reviewed: 05/11/2005
pissupakaya from MA
Member Since:
05/11/2005

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I ordered a Sony PAL camcorder for $759 as advertised. When I called them the customer service rep wanted me to buy the rechargeable battery as the product which was advertised only shipped with a demo battery, which was not mentioned on their web site, and when I said that I did not want the battery the rep told me that it would take 30 days as they had to order it from Japan, but if I were to order the camera with battery they can ship it immediately for $840. Overall Rating
2 Star Review
 
Date Reviewed: 03/28/2005
rcc1123 from TX
Member Since:
11/01/2001

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Gray market products and needing to "verify" address information to pressure you into buying additional, unneeded products. Can't see how they are still in bussiness and WILL BE contacting the NY Attorney General about them. AVOID!!!!!!!!!!!!!!!!! Overall Rating
1 Star Review
 
Date Reviewed: 01/31/2005
alexz5 from CT
Member Since:
03/24/2002

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This "electronic commerce" site refused to ship, instead sent email advising "order verification". When I called, CSR started asking stupid questions and proceeded with really hard sell offering expensive add-ons. TOTALY DISCUSTING. AVOID THESE CLOWNS AT ALL COST! Overall Rating
1 Star Review
 
Date Reviewed: 01/31/2005
Frank27284 from NC
Member Since:
01/12/2005

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(Edited January 31st by Frank27284)  Second and last time trying this store. Typical bait and switch. They advertised a price on-line for a printer, made me call to confirm order, then tried to change the price an up the shipping costs when I refused to purchase the extended service. Also told me the printer did not have USA warranty when web site said it did. STAY AWAY!!!! Overall Rating
1 Star Review
 
Date Reviewed: 12/24/2004
wiz1010 from NC
Member Since:
12/24/2004

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Low prices--high shipping costs and suddenly the product is unavailable if you don't buy their overpriced accessories. They use bait and switch and other scams to get your money----------STAY AWAY!!!!!!!!!!! Overall Rating
1 Star Review
 
Date Reviewed: 12/15/2004
jrkurtz from MI
Member Since:
12/15/2004

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The web site is very misleading. The CSR I talked with was quite rude, when I called to inquire on the price change. Also shipping fees way out of line. Would not recommend them for anything. Overall Rating
1 Star Review
 
Date Reviewed: 09/01/2004
thenwhatif from unknown
Member Since:
09/01/2004

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bait-and-switch! Stay away! Charged higher price on my credit card without my consent. When i try to ask why the price is higher, the representative sighed and wispered "so cheap" and hung up on me. Overall Rating
1 Star Review
 
Date Reviewed: 09/01/2004
gomcse from CA
Member Since:
09/01/2004

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Wow. My experience w/Broadway was very different from everyone else. I bought a Canon 10d last year-no problems. A few days ago I purchased a Sigma 120-300 f/2.8 lens & a Teleconverter. Their price was over $450 less than any other store. I used the Overnight shipping. They charged my card Monday and I got EVERYTHING on Tuesday, as promised and in good working order. Everything is new and in the box, and all items are "U.S.", not "Import". Cust. Serv & Sales were polite, helpful & professional. Overall Rating
5 Star Review
 
Date Reviewed: 08/15/2004
bookwormfocused from LA
Member Since:
08/15/2004

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Reviews
I ordered and sent a check for the SR-VS30U on April 8 for use in my high school broadcasting studio at Northshore High. I called regularly during April and May to check on a delivery date and was finally told that it would come in June b/c it was necessary to order more as they oversold the product. This week on August 11, the check was returned with a post it note with no more explanation than: Product not available. Awful, awful, awful absence of service. Overall Rating
1 Star Review
 
Date Reviewed: 08/12/2004
jetierney from CA
Member Since:
08/12/2004

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Called to order item advertised in current copy of MacWorld. First they said they couldn't honor the price because that advertised price was only for refurbished equipment. I told them the ad said NEW!! all over it. They hung up. Next day, called again. Tried to order, they asked the price I was trying to get. I told them. They hesitated, turned away from the phone and then said something unintelligable and hung up. I called back and asked his why he hung up on me. He said the item was out of Overall Rating
1 Star Review
 
Date Reviewed: 07/12/2004
VirtualPanther from MD
Member Since:
07/01/2004

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Reviews
Broadway Photo had one of the lowest prices for the Panasonic DMC-FZ10S digital camera on one of the price-watch sites. Visited their website--everything looked OK. Next, I called the store. I was told that indeed the price for the camera was $459 and it would cost $19.99 to ship. Order was shipped very fast & complete. I was slightly surprised with a $40 shipping charge, which I was later told included order processing and credit card fees. What a scam! I will never buy from them again!!! Overall Rating
2 Star Review
 
Date Reviewed: 05/14/2004
obbed from IA
Member Since:
05/12/2004

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Reviews
The absolute worse company I ever tried to spend $800.00? The sales people lie and try to substitute gray market as USA>> They told me 3 different prices for the same camera. They should have a rating of -5* Overall Rating
1 Star Review
 
Date Reviewed: 04/26/2004
WillisTheFrog from PA
Member Since:
04/26/2004

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Reviews
Scam artists. Placed an order for a digital camera and recieved email requesting I call to confirm order. Informed that I "needed" to purchase an additional battery since the one that comes with the camera only lasts 20 minutes. Also tried to sell overpriced accessories and extended warranty that I did not want or need. When I refused I was informed the camera was actually grey market model and if I wanted a US warranty model price was $50 higher. Needless to say I cancelled the order. Overall Rating
1 Star Review
 
Date Reviewed: 04/07/2004
msmagic31 from OR
Member Since:
04/07/2004

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Reviews
I wish i had read these reviews before i had purchased from them. I bought a panasonic digital video camera from them. First of all, they are dishonest. What they offer and what they end up shipping are not two in the same. Then, they make it impossible to resolve the issue by placing you on hold for over an hour, and once you do get a rep they are extremely rude. One supervisor even went as far as to accuse me of lying and then called me several nasty names. I would stay clear of them. Overall Rating
1 Star Review
 
Date Reviewed: 03/17/2004
cmanofsky from OH
Member Since:
03/17/2004

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Reviews
I was told to call a 800 # in order to check the status of my order. I called in the next day to get some information. I was told that I ordered an "import version" of a camera, which didn't have a USA warranty, and that would not be delivered for up to 6 weeks. The website said the item was in stock, and that would ship immediately. The person that I spoke with told me I could 'upgrade' to the American version of the camera, for another $100. I was furious. Very bad experience. Overall Rating
1 Star Review
 
Date Reviewed: 03/17/2004
lineus from MI
Member Since:
03/17/2004

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Reviews
the folks at bway force you to call in (without notification mind you) so that they can add a step to the hallowed process of online shopping, pressure sales. when I didn't succomb to the first two attacks for extra products, I was asked "which warranty are you going to buy?" not would I like one or a suggestion of one. Upon asking the saleperson to cancel my order I was called stupid and told that they didn't want me as a customer anyway. please don't shop here ever. Overall Rating
1 Star Review
 
Date Reviewed: 03/15/2004
infiniteline from unknown
Member Since:
03/15/2004

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Reviews
I placed an order online with Broadway only to have a salesperson request that I call so that he could push warranties, filter "kits" and batteries. This store seemingly doesn't mind lying to its customers in order to get some extra cash. Well, they lost my sale and any hope of a future order. Overall Rating
1 Star Review
 
Date Reviewed: 02/11/2004
arebelspy from CA
Member Since:
02/11/2004

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Reviews
Horrible. Wish I had seen their rating before I bought from them. First of all they said it shipped.. a week later they actually shipped it after numerous calls. All their CS reps are VERY rude. Oh, and they overcharged me $41 (an extra $20 ontop of the normal $20 for shipping, extra $5 for product, and extra $16 for accessories, over quotes prices). You NEVER get a receipt (even by email) with any prices on it, so they feel free to add in charges to your order without you knowing. Horrible. Overall Rating
1 Star Review
 
Date Reviewed: 01/17/2004
dpa10 from NH
Member Since:
01/13/2004

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Reviews
Great price on a refurbished Nikon 4300. $285 delivered. Was told the 90 day warranty required a "deductible" of $110 for repair shop to open camera in case repair was needed. But for additional $20 I would get 1 year and be able to use any Nikon repair centers. Both of these statements were untrue. No deductible for the 90 day, which is good. The one year, after some probing, is covered through Broadway Photo but nothing in writing! Not acceptable! I was refunded the $20. Dishonest!! Overall Rating
2 Star Review
 
Date Reviewed: 01/17/2004
taikoo from CT
Member Since:
01/17/2004

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Reviews
Absolutely the worst experience from this company. Had to call to verify online order. Endless phone calls...put on hold a total of 40 minutes (9 calls). Finally told my order was going to cost $50 more than was originally quoted...shipping, handling and insurance... on top of the original $20 shipping charge. Stay away from Broadway Photo. Overall Rating
1 Star Review
 
Date Reviewed: 10/01/2003
lynnebla from LA
Member Since:
10/01/2003

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Reviews
I purchased an Olympus C-50. First, I like to make my purchases online to avoid hassle and shop in peace. I got an e-mail the day after I ordered my camera, that I had to call the company to complete the transaction. After I finally got through, I was pressured to buy all sorts of accessories & insurance. Broadway claims all their products are new, but our camera had very obviously been opened before & the memory card, battery & handbooks were simply floating around the box. Overall Rating
2 Star Review
 
In order to provide the most relevant information, comments posted prior to the past 18 months may not be included.
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