Merchant Ratings
| Past 3 Months | Past 6 Months | All-time | |
|---|---|---|---|
| Positive (4 or 5) | 0 | 0 | 54 |
| Neutral (3) | 0 | 0 | 8 |
| Negative (1 or 2) | 0 | 0 | 16 |
| Total Reviews | 0 | 0 | 78 |
| Avg Rating | Not Rated |
Not Rated |
 3.82 |
| Address: | 81 Newgate Street, London, EC1A 7AJ - UK |
|---|---|
| Website: | http://www.shop.bt.com |
| Business Hours: | n/a |
| Sales Phone: | n/a |
| Service Phone: | n/a |
| Sales Email: | n/a |
| Cust Service Email: | n/a |
| Date Reviewed: 06/02/2011 | ||
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MetalManatee from unknown Member Since: 06/02/2011 View Member's: Reviews |
My keyboard arrived completely faulty, i.e. it didn't work with any of the computers in our house. To cut a long story short, everyone on customer service is completely inept - my return delivery code has long since run out, as no collection happened when I arranged it originally via the on-site prompts, everyone who e-mails me doesn't take a blind bit of notice of previous correspondence and they seem utterly incapable of dealing with any questions/requests. The amount of times I have been asked the same questions... it's beyond a joke. BT even cancelled the customer satisfaction survey link they sent me, as I guess they knew exactly what I'd say! It's incredibly distressing buying from an apparently reputable name and having this sort of experience. AVOID AT ALL COSTS! |
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| Date Reviewed: 02/25/2009 | ||
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davidhalligan from unknown Member Since: 02/25/2009 View Member's: Reviews |
When I came to ordering my product I was offered two delivery options. The first option was free and would take 3 days, the second premium option was overnight and charged at £9.78. I placed an order on next day delivery and paid the premium delivery charge of £9.78. Several days later the order arrived, well outside of the delivery window communicated both on the website and confirmed via email. Naturally I complained to BT Shop by email (as it seems this is the only way) and recieved a response stating that they would refund the delivery. Some days later I checked my bank statement and noted that they had only refunded £3.91. This was not the £9.78 I expected being that the difference between the free 3 day option and overnight was £9.78. After lots of email ping pong BT still refuse to refund the whole delivery charge, they claim £3.91 is the premium part of the delivery charge. Keep well away from BT Shop and DABS, awful customer service, completely unsatisfactory |
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| Date Reviewed: 07/22/2008 | ||
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dm.j from unknown Member Since: 07/06/2008 View Member's: Reviews |
Unable to change delivery option from 1-3 days to 5.30pm -09.00pm next evening delivery for the extra £8.50 extra charge was not an option at the check out, and I am now left with a delivery of 1 to 3 days which is not my preferred option |
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| Date Reviewed: 07/17/2008 | ||
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tsamtani from unknown Member Since: 07/01/2008 View Member's: Reviews |
So far so good |
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| Date Reviewed: 06/16/2008 | ||
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andrewrudd71 from unknown Member Since: 06/07/2008 View Member's: Reviews |
HOW EASY WAS THAT. WILL BE USING AGAIN AND RECOMENDING THIS SITE TO ALL MY FRIENDS***** |
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| Date Reviewed: 04/25/2008 | ||
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Skinnyo from unknown Member Since: 04/09/2008 View Member's: Reviews |
I never used this site to order and I hope, it will be quick |
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| Date Reviewed: 04/16/2008 | ||
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reksteen from unknown Member Since: 03/31/2008 View Member's: Reviews |
The BT shop is one of the best and easiest online shops I've used. |
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| Date Reviewed: 04/10/2008 | ||
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pricegrabber from unknown Member Since: 04/01/2008 View Member's: Reviews |
great price, great process |
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| Date Reviewed: 04/10/2008 | ||
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richard.morbey from unknown Member Since: 04/01/2008 View Member's: Reviews |
Generally easy to use sevice with good range of payment options |
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| Date Reviewed: 04/01/2008 | ||
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m0webster from unknown Member Since: 03/22/2008 View Member's: Reviews |
when asking about delivery date the chat representative was very quick to log out and not wait to see if i had any other queries. I had a query as i thought it was 1-3 day delivery and i was told it would be delivered 10 days later....however it came within the week |
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| Date Reviewed: 04/01/2008 | ||
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keithtennet from unknown Member Since: 03/16/2008 View Member's: Reviews |
Tried to gain next day delivery - unsuccessful |
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| Date Reviewed: 03/19/2008 | ||
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framed from unknown Member Since: 03/10/2008 View Member's: Reviews |
My only issue was there was no delivery date on the websites. The importance of knowing which DAY the item would be delivered would have enhanced the experience. It came within 2 days of the order so it came in good time and works fine. |
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| Date Reviewed: 03/15/2008 | ||
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valeriehealy from unknown Member Since: 02/27/2008 View Member's: Reviews |
As always, easily ordered and always in stock item. Prices been best so far. Acessories and bundles easily found and explained. Technical details, etc. well laid out. Customer taken through all steps and not left with any pre order doubts. |
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| Date Reviewed: 03/09/2008 | ||
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chas.betts from unknown Member Since: 11/02/2006 View Member's: Reviews |
So far its all positive. Now to see if promises are kept. All arrived safely, so 10/10. |
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| Date Reviewed: 02/20/2008 | ||
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katharine.barker from unknown Member Since: 02/04/2008 View Member's: Reviews |
Placing the order, with an alternative delivery address and setting up payment details was simple and straightforward - and it's a trusted retailer name - so I am looking forward to delivery soon |
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| Date Reviewed: 02/09/2008 | ||
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peter.graham21 from unknown Member Since: 01/31/2008 View Member's: Reviews |
Excellent company with which to do business |
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| Date Reviewed: 02/08/2008 | ||
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john_lynch from unknown Member Since: 01/23/2008 View Member's: Reviews |
Great way of getting DABs stuff without paying shipping! |
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| Date Reviewed: 02/05/2008 | ||
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tonycoulstock from unknown Member Since: 09/21/2006 View Member's: Reviews |
I have used the BT Shop site several times now due to their competitive prices and it always a pleasure due to the ease in finding exactly what I want. |
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| Date Reviewed: 02/05/2008 | ||
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wendypalmer58 from unknown Member Since: 01/20/2008 View Member's: Reviews |
good service from a reilble company |
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| Date Reviewed: 01/30/2008 | ||
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stephen.henley from unknown Member Since: 01/21/2008 View Member's: Reviews |
I don't like that the website collects and retains the credit card details. I cancelled the order because the expected delivery date was delayed twice. I was originally happy with 3-4 days delivery, but not with two postponements. |
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| Date Reviewed: 01/29/2008 | ||
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kbcharlton from unknown Member Since: 01/20/2008 View Member's: Reviews |
The delivery company let them down by not delivering in the time slot I paid for. |
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| Date Reviewed: 01/28/2008 | ||
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rblvrm1 from unknown Member Since: 01/19/2008 View Member's: Reviews |
if delivery is as good as ordering, it will be great.xx |
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| Date Reviewed: 01/27/2008 | ||
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alan.welburn from unknown Member Since: 01/18/2008 View Member's: Reviews |
Terrible service and I wrote a full informed account then to be told I had alimit of 500 characters.If you want to hear the story about lack of service from Amtrak and BT shop give an email address and I will send it. |
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| Date Reviewed: 01/27/2008 | ||
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r.jamieson2 from unknown Member Since: 01/18/2008 View Member's: Reviews |
So far very good ! |
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| Date Reviewed: 01/22/2008 | ||
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Stanhome from unknown Member Since: 01/22/2008 View Member's: Reviews |
(Edited January 28th by Stanhome) Ordered Samsung TV on 16th January. Advised 5-7 days delivery. Delivery date, advised by e-mail, initially quoted as 21st January but then slipped to 24th. However when checking on-line, delivery was quoted as expected on the 31st January but has just changed to 4th February. Fortunately I ordered well in advance of when I need the item delived in time for my daughters birthday so the delay is not too much of a problem, YET! Will review later this week and may cancel and order elsewhere. Really not good enough for a company of this size and stature. Update - Estimated delivery slipped again to 15th February so I cancelled the order. Other suppliers have stock so can't see why BT should have a problem obtaining theirs. |
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