Merchant Ratings
| Past 3 Months | Past 6 Months | All-time | |
|---|---|---|---|
| Positive (4 or 5) | 23 | 49 | 204 |
| Neutral (3) | 3 | 5 | 11 |
| Negative (1 or 2) | 0 | 1 | 3 |
| Total Reviews | 26 | 55 | 218 |
| Avg Rating |  4.58 |
4.47 |
4.62 |
| Address: | 1001 SW 5th Avenue, Suite 1100 Portland, OR 97204 - US |
|---|---|
| Website: | http://www.buysquad.com |
| Business Hours: | 9AM to 5PM PST |
| Sales Phone: | 503-207-0969 |
| Service Phone: | 503-207-0969 |
| Sales Email: | orders@buysquad.com |
| Cust Service Email: | manager@buysquad.com |
| Date Reviewed: 05/21/2012 | ||
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sjeruzal from unknown Member Since: 05/05/2012 View Member's: Reviews |
I didn't appreciate finding out I had to pay for shipping insurance AFTER I placed my order when it should be provided up front, but otherwise, it was a good experience. |
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| Date Reviewed: 05/19/2012 | ||
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chepe276 from unknown Member Since: 05/03/2012 View Member's: Reviews |
They have the best prices around. Great customer service. They will do their best to satisfy the customer. Very fast shipping. |
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| Date Reviewed: 05/19/2012 | ||
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gary.king from unknown Member Since: 05/03/2012 View Member's: Reviews |
I appreciate that the items were in stock and priced fairly. I received the merchandise with no surprises or problems. Very satisfied. |
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| Date Reviewed: 05/19/2012 | ||
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brucecree from unknown Member Since: 12/12/2009 View Member's: Reviews |
Customer service at Buy Squad was friendly and courteous. Delivery was timely and the products ordered all arrived safely. The prices were highly competitive and for my purchase were the best on the market. I would shop with Buy Squad again. |
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| Date Reviewed: 05/15/2012 | ||
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JRL1269 from unknown Member Since: 05/06/2012 View Member's: Reviews |
Andy and Steve were great. Steve called me back to confirm the order as promised...and even helped me to make 2 separate payments because my personal credit card had a specific "per transaction" limit. Thanks guys, keep up the excellent work! |
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| Date Reviewed: 05/09/2012 | ||
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LaxPro2012 from unknown Member Since: 03/17/2006 View Member's: Reviews |
(Edited May 16th by LaxPro2012) 05/07/12 So far the ordering process has been smooth but will update stars and results as the order processes on. I do wish the vendor had included the insurance in the shipping or made it clear before the order was placed, makes for a cleaner, open, fully disclosed ordering process. 05/15/12 My 70" Sharp TV arrived today. Great online merchant with competetive pricing & good customer service (Steve ext 201). Would definietly buy from again. |
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| Date Reviewed: 05/08/2012 | ||
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Immortality1 from unknown Member Since: 05/08/2012 View Member's: Reviews |
(Edited May 16th by Immortality1) Buy Squad is currently working with me to resolve an issue with my order. I will write a review when our transaction is complete in the upcoming week(s). |
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| Date Reviewed: 05/04/2012 | ||
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mjtules from unknown Member Since: 10/14/2008 View Member's: Reviews |
(Edited May 09th by mjtules) Had issues with shipping delays but BuySquad (Mark) did take the time after my delivery to help make it right and to make sure I was happy with the overall purchase. TV I ordered is excellent. |
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| Date Reviewed: 05/02/2012 | ||
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sphadke2012 from unknown Member Since: 05/02/2012 View Member's: Reviews |
(Edited May 09th by sphadke2012) (Update as of 5/9): Received my TV today through expedited shipping from the BuySquad and I am satisfied with the response I got from Mark.He was nice to follow up with a call to confirm the delivery.Would have rated 5 if there was no initial hiccup.(Update as of 5/2):I had ordered for a brand new LED TV (Samsung UN46D7000 LFXZA) from BuySquad on 4/18 and received it yesterday 5/2.There was some confusion in the warehouse with my order as they had sent me a different product.I wrote an email to Buysquad regarding the matter.Next day morning, I got a call from Mark (EX 203) who was very helpful and understood the situation.He promised me to correct their mistake and told me that they would expedite the shipping of my original ordered product.He told me that he would send me the tracking number shortly.I must say that pricegrabber did catch the attention of Buysuad which made them reach me.Will hold off the rating till I get my TV |
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| Date Reviewed: 04/24/2012 | ||
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MC1130 from unknown Member Since: 04/19/2012 View Member's: Reviews |
(Edited May 01st by MC1130) Originally there was a problem with my order being backordered and I had to cancel the order. Because of the difficulty getting the order canceled, I left a less than favorable review on procegrabber. Thanks to the pricegrabber review system, I have been contacted by Buysquad and the issue has been resolved to my complete satisfaction. Mark is lovely to deal with on the phone and very accommodating. He acknowledged the unfortunate situation and seemed extremely motivated to make things right. If you need to call Buysquad to get info on an order and want to avoid long wait times on hold, use extension 203 for Mark or 201 for Steve. Thank you Buysquad for resolving this issue for me. I would try your site again in good faith. |
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| Date Reviewed: 04/18/2012 | ||
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MichaelLee856 from unknown Member Since: 04/18/2012 View Member's: Reviews |
(Edited May 02nd by MichaelLee856) 4/18/2012 > So far this ordering has been smooth but will update stars and results as the order process goes on. 4/30/2012 > No calls from delivery company with any type of time frame with delivery, and no other updates from buysquad beside that the delivery company will call me. 5/1/2012 > Spoke too soon, they delivery company called me with a delivery date and also got a follow up call from buysquad with updates as well. Will continue to update. |
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| Date Reviewed: 04/14/2012 | ||
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hedgies from unknown Member Since: 03/29/2012 View Member's: Reviews |
The support staff is knowledgeable and very helpful. |
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| Date Reviewed: 04/11/2012 | ||
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PISERCHI from unknown Member Since: 05/02/2005 View Member's: Reviews |
Everything they did was exactly as they said it would be. I received a call two days after placing the order on the internet with them. They went over the order with me to make sure that it was correct. I was asked if I wanted an extended warrenty and when I said no, the representative (Steve) said that was fine. There was no pressure to purchase anything else. Steve said that there wouild be a $60 charge for the trucking insurance, and since the shipping was free I thought this was very reasonable. Steve explaned everything and told me on delivery to open the box inspect the 60" TV with the delivery man there, to make sure there was no damage. The delivery man opened the box and plugged in the set to make sure it worked okay. I was very satisfied with the whole process and certainly would do business with Buy Squad again. |
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| Date Reviewed: 04/06/2012 | ||
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Tnataloni from unknown Member Since: 03/21/2012 View Member's: Reviews |
What a great place to shop online. The representatives i dealt with were excellent, especially Mark, x203. Thanks so much for making my shopping experience an absolute joy. Looking forward to shopping here again. |
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| Date Reviewed: 04/04/2012 | ||
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DoeJohn12 from unknown Member Since: 04/04/2012 View Member's: Reviews |
(Edited April 06th by DoeJohn12) The Buy Squad website worked fine, but then I received an email that I had to contact them by phone to confirm the order. I called. They were cordial and confirmed the order and said they'd send out an email with a tracking number shortly. Five days later I called again to track my order because no email came. Their offices were closed, so I left a voicemail and then contacted Buy Squad via their website email link. A day later I received an email with a tracking number for a small regional shipping company with a broad range of delivery dates. Mark, at Buy Squad's customer service, was good to work with and explained that the big shipping companies have a high rate of breakage on large TVs, so Buy Squad uses small carriers for quality delivery, but sometimes slow delivery. Buy Squad prices and customer service are great; the small shipping companies they are forced to use need some improvement. |
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| Date Reviewed: 04/02/2012 | ||
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DonR1 from WA Member Since: 04/02/2012 View Member's: Reviews |
(Edited April 02nd by DonR1) Great company, great prices. Still waiting on shipping so i will update my review after i got my TV. One thing they could do better is send a sales receipt at the time of purchase like all other companies do. I would also like to mention that if you want to keep your good ratings, you may want to use a more reputable warranty company, don't let the warranty co bring your score down. Other than that, A pleasure to do business with.. A+ |
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| Date Reviewed: 04/01/2012 | ||
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jrrichar from unknown Member Since: 03/23/2012 View Member's: Reviews |
Great online merchant with competetive pricing, great customer service and quality shipping / delivery. Would definietly buy from again. Thanks Buy Squad for a graet experience in buying my 70" Sharp TV |
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| Date Reviewed: 03/29/2012 | ||
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pnourani from unknown Member Since: 03/29/2012 View Member's: Reviews |
(Edited April 06th by pnourani) Just bought a Samsung pn59d8000. It was the cheapest anywhere. I am waiting for my tv to come in so hopefully everything goes well there. They also have great customer service. |
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| Date Reviewed: 03/24/2012 | ||
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jjhusk01 from unknown Member Since: 03/07/2012 View Member's: Reviews |
They had the item I was looking for cheaper than anywhere else on the web. The shipping was cheap and didn't take long for it to arrive. Great site! |
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| Date Reviewed: 03/23/2012 | ||
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erikhenson from unknown Member Since: 03/14/2012 View Member's: Reviews |
It was a great purchase and my Sharp 70" TV is ABSOLUTELY AMAZING! If your even remotely considering this TV, go ahead and buy it. It completely changes the TV watching experience. I would by another in a second. It's worth every penny. |
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| Date Reviewed: 03/13/2012 | ||
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gebre from unknown Member Since: 03/13/2012 View Member's: Reviews |
(Edited March 15th by gebre) After some initial issues, they were extremely helpful in resolving the situation to my satisfaction. |
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| Date Reviewed: 03/13/2012 | ||
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barbgilbert from unknown Member Since: 02/25/2012 View Member's: Reviews |
As mentioned above, I wasn't sure about making this big purchase online. But everything went as I was told it would. It was a smooth and easy purchase experience. Just do your homework before you buy. |
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| Date Reviewed: 03/07/2012 | ||
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StylusName from unknown Member Since: 11/30/2003 View Member's: Reviews |
(Edited March 09th by StylusName) The initial order had some issues but the seller worked hard to make good on it and I ultimately ended up with two better TVs (quality and features) at a fair price. |
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| Date Reviewed: 03/05/2012 | ||
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returntogreen from unknown Member Since: 03/01/2012 View Member's: Reviews |
(Edited March 22nd by returntogreen) I just purchased the Samsung PN51D8000 Plasma TV from BuySquad today (3/5/2012). The person over the phone was very helpful. He let me know how many units were in stock. I made the order, and delivery is expected in 14 days so I'll keep an eye out. I'll increase the ratings (assuming all goes well) as I'm informed of delivery and once I received the unit. Stay tuned. Today (3/14/2012) I was contacted by BuySquad (Mark) and he confirmed I will receive a NEW unit and let me know the tracking number for the deliver, which will arrive on 3/16, a few days ahead of schedule! Thanks Mark, I'm happy to date so I increased my rating from 3 to 4 stars. Should/when the delivery arrives w/o issues, I'll increase rating further. My new TV arrived on 3/20/2012 without a hitch, the TV works just fine and I'm learning all the features. Happy customer ! Thanks BuySquad! |
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| Date Reviewed: 03/02/2012 | ||
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Miami-canes from unknown Member Since: 02/15/2012 View Member's: Reviews |
Very pleased. Would recommend anyone to shop here. |
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