Merchant Ratings
| Past 3 Months | Past 6 Months | All-time | |
|---|---|---|---|
| Positive (4 or 5) | 0 | 0 | 23 |
| Neutral (3) | 0 | 0 | 0 |
| Negative (1 or 2) | 0 | 0 | 2 |
| Total Reviews | 0 | 0 | 25 |
| Avg Rating | Not Rated |
Not Rated |
 4.64 |
| Address: | P.O. Box 1001 Meredith, NH 03253 - US |
|---|---|
| Website: | http://www.ContactLens.com |
| Business Hours: | Standard Business Hours |
| Sales Phone: | 1800-LENSFAST(800-536-7327) |
| Service Phone: | 1800-LENSFAST(800-536-7327) |
| Sales Email: | info@contactlens.com |
| Cust Service Email: | info@contactlens.com |
| Date Reviewed: 06/12/2009 | ||
|
Ladnar from unknown Member Since: 06/03/2009 View Member's: Reviews |
Unbelieveable Prices! Excellent customer service. Couldnt have been easier to place my order! Have recommened and will anytime anyone asks where to buy contacts. |
Overall Rating
|
| Date Reviewed: 07/26/2009 | ||
|
thesecondsnevets from ME Member Since: 07/10/2009 View Member's: Reviews |
Great website and easy to use! Also, I called the customer service with multiple questions and the representative was very helpful and knowledgeable; they promptly answered my questions. I am thoroughly satisfied with the process thus far. |
Overall Rating
|
| Date Reviewed: 08/03/2009 | ||
|
STEVEFRANKLYN from FL Member Since: 07/15/2009 View Member's: Reviews |
Excellent easy to navigate website. Great prices and fantastic rebates! |
Overall Rating
|
| Date Reviewed: 08/12/2009 | ||
|
STEVEFRANKLYN from FL Member Since: 07/15/2009 View Member's: Reviews |
Great prices, good service! I paid half for the exact same contacts I get from my doctor. I will definitely be buying from Contactlens.com again. |
Overall Rating
|
| Date Reviewed: 08/18/2009 | ||
|
marisha523 from unknown Member Since: 08/02/2009 View Member's: Reviews |
excellent pricing, shipping. Large selection of lenses. No immediate indication as to projected shipping dates or if an item is in stock. |
Overall Rating
|
| Date Reviewed: 01/27/2010 | ||
|
kristy7575 from CA Member Since: 01/27/2010 View Member's: Reviews |
I would not recommend this merchant. They were extremely rude on the phone about not being able to find my order. When they did the sales guy was still rude when I mentioned something about their customer service and he told me he was cancelling my order, even though I had not requested that. He also told me to "have a nice friggin life." I tried to call back and he had blocked my number from calling so I could not complain to his manager. Retailer Response (08/02/2010): The original order displayed as an invalid credit card billing address. We contacted the patient within 24 hours to try to help correct the address, at no time did we have an issue finding the order. We explained we could not ship the order unless we had a correct billing address still despite our best effort the patient refused. The patient then began calling multiple times a day for several days to inquire when the order would be shipped and each time we patiently explained the issue and asked for help correcting the problem. Each time the patient refused even though we did explain we would have to cancel the order unless corrected. Eventually she became quite abusive and after a half dozen calls the same morning we did in fact confirm we would cancel the order and issue a full refund. |
Overall Rating
|
| Date Reviewed: 03/03/2010 | ||
|
bostvguy from MA Member Since: 10/23/2005 View Member's: Reviews |
Very attractive and easy to use website and exactly as they say "No Sneaky Fees" (don't you hate those)! Contacts arrived in one week with free shipping exactly as ordered for MUCH less than my Doctor charges! Very pleased and will certainly order from again. |
Overall Rating
|
| Date Reviewed: 04/14/2010 | ||
|
cblapp from unknown Member Since: 03/30/2010 View Member's: Reviews |
I've dealt with this company before and they always provide excellent service, with delivery often earlier than expected. I'm farsighted and have a less than common prescription. |
Overall Rating
|
| Date Reviewed: 05/09/2010 | ||
|
joyce.biggar from unknown Member Since: 05/09/2010 View Member's: Reviews |
Excellent! |
Overall Rating
|
| Date Reviewed: 05/13/2010 | ||
|
abisnab from unknown Member Since: 05/13/2010 View Member's: Reviews |
Easy to check out. Shipping rates reasonable - orders $49 over free shipping |
Overall Rating
|
| Date Reviewed: 05/18/2010 | ||
|
rcchello from NJ Member Since: 05/18/2010 View Member's: Reviews |
Their site was well laid out and the ordering went well. I emailed them the prescription and they sent out my order the next business day. The only problem was that I got the package before they marked my order as shipped. That is the only thing they could have done better |
Overall Rating
|
| Date Reviewed: 06/25/2010 | ||
|
a_ryan98 from unknown Member Since: 06/09/2010 View Member's: Reviews |
so far so good - ordering was easy... |
Overall Rating
|
| Date Reviewed: 07/02/2010 | ||
|
bjscott01 from unknown Member Since: 07/02/2010 View Member's: Reviews |
They really take the time to help and get everything exactly right, very patient. Excellent all the way around. |
Overall Rating
|
| Date Reviewed: 07/03/2010 | ||
|
jsuor from unknown Member Since: 06/17/2010 View Member's: Reviews |
I have ordered things online in the past but was afraid that ordering contacts online would be confusing. Your sight is very easy to understand and order what I need. It also saved about $40 and another trip to the doctors office to pick up my lenes, which I do appreciate. |
Overall Rating
|
| Date Reviewed: 09/19/2010 | ||
|
jackandcarolwood from unknown Member Since: 09/03/2010 View Member's: Reviews |
It was so easy to place an order, and providing the service of calling the Dr. is great! |
Overall Rating
|
| Date Reviewed: 09/25/2010 | ||
|
lilsetter2 from MO Member Since: 09/25/2010 View Member's: Reviews |
They sent me the wrong kind of contact lenses. Instead of getting Biofinity, they sent me a cheaper brand. Then when I returned it, they then sent me the "trial" box, which they didn't even say "Biofinity" at all on the box, so how I am supposed to know that it really is the right brand. After that, I looked and realized they only sent me 12 contact lenses, when I ordered 24. Overall, this took about a month for this process. If I were you, I would NEVER order from this website. It just causes you a lot of time and stress. Retailer Response (01/22/2011): We mistakenly send 4 boxes of Air Optix Aqua contacts instead of the 4 boxes of Biofinity he ordered. We emailed him a prepaid return label and received 2 of the 4 boxes. We sent 2 boxes of Biofinity and another label and received 2 half used Air Optix boxes. We asked Cooper to send us 2 new boxes of Biofinity trial contacts. We sent those 2 new boxes to complete his order. We received an email he is unhappy the contacts do not say Biofinity; they do say Cooper, they do say they are made of the same material, they are the same prescription but yes the 2 trial boxes do not say Biofinity. We advise Mr. Ho if he is unhappy for any reason he may return the original order and we will issue a refund in full. Instead of the return we received this review. Mr. Ho decided to keep the contacts. |
Overall Rating
|
| Date Reviewed: 11/03/2010 | ||
|
things from unknown Member Since: 10/18/2010 View Member's: Reviews |
Easy to use website. Clear uncluttered pages. |
Overall Rating
|
| Date Reviewed: 12/08/2010 | ||
|
Debsmartt from unknown Member Since: 03/19/2009 View Member's: Reviews |
Because I was ordering a contact lens I knew had been discontinued, I first called contactlens.com to verify they had my prescription in stock. Once that was confirmed, I placed the order and paid via Paypal. Received my order superfast. I'm totally satisfied with the service I received. |
Overall Rating
|
| Date Reviewed: 03/11/2011 | ||
|
rockchick57 from MA Member Since: 03/11/2011 View Member's: Reviews |
Initially I ordered the wrong lenses, it was my first time ordering contact lenses. I was told that they could not be returned, since I opened one set. I was very angry, as it was over 100.00 down the drain! I acted like a jerk, but they still bent over backwards to help me! They made it right, by sending me 3 trial pair! I highly recommend this company! |
Overall Rating
|
| Date Reviewed: 04/05/2011 | ||
|
JKH2211 from TN Member Since: 04/05/2011 View Member's: Reviews |
Very satisfied with contactlens.com. Helpful reps as well as fast delivery, will order from again! |
Overall Rating
|
| Date Reviewed: 04/22/2011 | ||
|
carleneqg from SC Member Since: 04/21/2011 View Member's: Reviews |
I needed help in placing my order as a first time contact lens wearer. I called their 1800 number and the person who took my call was very helpful and informative. My order is on route per the email with tracking number I received. I will definitely continue to buy my contact lenses from them. |
Overall Rating
|
| Date Reviewed: 05/06/2011 | ||
|
carleneqg from SC Member Since: 04/21/2011 View Member's: Reviews |
I would recommend this company to anyone looking to purchase affordable contact lenses. They were very helpfull with placing my order and I received my contacts within the time frame indicated by their websight. I will definitely order with them again. |
Overall Rating
|
| Date Reviewed: 06/30/2011 | ||
|
NVasquez87 from NJ Member Since: 06/30/2011 View Member's: Reviews |
I received my contact lens just in time, the website was very easy to use, they took the time to verify my prescription. Very nice people and quality item. Will definitely use them for my next contact order. |
Overall Rating
|
| Date Reviewed: 07/28/2011 | ||
|
gregf from unknown Member Since: 07/19/2011 View Member's: Reviews |
Great place to do business. |
Overall Rating
|
| Date Reviewed: 11/04/2011 | ||
|
carleneqg from SC Member Since: 04/21/2011 View Member's: Reviews |
This is my second time ordering from Contactlens.com and am very happy with the ease of their websight, prices and delivery time. I would recommend them to anyone. |
Overall Rating
|
In order to provide the most relevant information, comments posted prior to the past 18 months may not be included.
|
Click here to report a problem or an abuse of our rating system.
|
