Rated 
Started Apr 18, 2004
Strengths: An easier way to input phone numbers into the phone book rather than key in the information
Weaknesses: Multiple contact numbers for the same person show up as separate entries whereas if you entered them in the phone, they would all be attached to the same name.
I found this software not to be very compatible with Outlook. I spent many hours massaging the Outlook data to prepare for the phone by setting up a separate category, only to find that the Phone Tools software did not accept Outlook categories and I had to set up a separate folder. Then the data duplicated the data in my phone when I synchronized. I spent hours trying to clean it up and each try corrupted the data more. Also, the backup did not work and I lost the data that I had started with in my phone. Finally after uninstalling and reinstalling the software I was able to synchronize the contacts. However the Outlook folder I am "syncing" with had to be configured far differently from my basic Outlook contacts in order to get the information into the phone properly. Consequently, there is no value to "syncing" with Outlook because I essentially have a new set of data anyway. It might have been better to use their phone book and import Outlook contacts as v-files, but the manual gave no clue that was an option. The help screens were of no use. It would be nice if they gave you information about the data configuration before you start. That would save a lot of trial and error to get the data to look the way you want.
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