Read the reviews first. Set your expectations accordingly.
Strengths:Pretty good software, but not a polished professional package.
Weaknesses:Installation problems, poor error handling and recovery, limited functionality for some phones/carriers.
Posted Oct 23, 2007 - I bought the Motorola Phone Tools (MPT) package (a CD and two cables) for less than eight dollars. For that price, I'm not too unhappy, even if I never get it to work properly. (The CD can be used as a coaster, and the cables can be modified to be dog leashes :-).)
I spent two or three hours trying to install it, but with no success so far. I'm pretty confident that I'll eventually get it installed, perhaps with support from the vendor. I've been a software developer for more years than many of you have been living, though. If you're a casual computer user, the installation is likely to be a hit-or-miss thing for you, as other reviewers have said.
Previous reviewers have commented on the lack of a manual. It's true there's no printed manual, but my CD contains two manuals, and you can download those same manuals from the Motorola Web page if they aren't on the CD.
There's also a support forum with some FAQs. I don't have the URL with me, but I started from the avanquest page and navigated there in a few steps. I wish I had gone there before starting the installation. It says, among other things, that the "live update" won't work with anti-virus packages or an active firewall. That was probably the reason for the first failure that I encountered during the installation (and may have led to the later failures). It was getting late by then, so I stopped for the day. I'll try again, maybe tonight.
As many other reviewers have said in this thread, some carriers (Verizon is mentioned most often) have modified the on-phone software in ways that have effectively disabled some of the MPT features. That fact should be much more prominently stated in the MPT advertising. I'm not sure that I'll have much more than a contacts backup/restore capability even if I get the installation to work perfectly. I can get that from Verizon (free with an online account). I can already transfer photos from the phone to the laptop using Bluetooth, although it's a pretty tedious and clumsy process. In short, I may end up with no significant added functionality from MPT. But, maybe I'll be pleasantly surprised once I get it installed.
My advice is to choose one of the least expensive storefronts. The cable and CD is going to be the same whether you pay $8 or $40.
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