Merchant Ratings
| Past 3 Months | Past 6 Months | All-time | |
|---|---|---|---|
| Positive (4 or 5) | 2 | 12 | 95 |
| Neutral (3) | 1 | 2 | 6 |
| Negative (1 or 2) | 1 | 2 | 20 |
| Total Reviews | 4 | 16 | 121 |
| Avg Rating |  3.00 |
 3.88 |
3.99 |
| Address: | 1236-49 St Brooklyn, 11219 - US |
|---|---|
| Website: | http://www.decorglamour.com/ |
| Business Hours: | n/a |
| Sales Phone: | 866239-8399 |
| Service Phone: | 8662398399 |
| Sales Email: | sale@decorglamour.com |
| Cust Service Email: | cservice@decorglamour.com |
| Date Reviewed: 12/16/2007 | ||
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ochl136 from unknown Member Since: 12/07/2007 View Member's: Reviews |
The best customer service I ever had, someone Joe helped me very much he went out of his way only I should have my lock on time he called UPS for me and what not. No one such good prices like decorglamour. I would recommend every one I know to shop at decorglamour.com |
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| Date Reviewed: 05/22/2008 | ||
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rmiles740 from NE Member Since: 05/22/2008 View Member's: Reviews |
Ordered 5/13, they charged my credit card 5/15, advertised product would ship in 48 hours, called 5/22 and was told it would ship in 2 or 3 days. I was put on hold for 4 minutes, hung up and had to call them back. |
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| Date Reviewed: 09/13/2008 | ||
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ohcabaret from IL Member Since: 09/13/2008 View Member's: Reviews |
Prices are good but there is no communication. Shipping is advertised to ship in 48 hours, but it took more than 4 weeks and a request to cancel my order before it was shipped. Trying to make returns has lead to no response from any of the emails on the website. |
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| Date Reviewed: 10/02/2008 | ||
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rusmin_k from unknown Member Since: 09/23/2008 View Member's: Reviews |
fine store |
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| Date Reviewed: 10/14/2008 | ||
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rzeltser from NY Member Since: 10/14/2008 View Member's: Reviews |
I placed my order 2 weeks ago. Zero communicaion from the vendor as to the status. My multiple emails and phone calls ignored. Nobody ever picks up the phone no matter what department you try to call. |
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| Date Reviewed: 10/14/2008 | ||
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centuryhardware1 from MI Member Since: 09/15/2008 View Member's: Reviews |
this company, DecorGlamour.com is an unauthorized Century Hardware dealer. Warning: any orders for Century will not be honored through Century nor will any warranties be honored. |
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| Date Reviewed: 10/25/2008 | ||
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cyyc from WA Member Since: 10/25/2008 View Member's: Reviews |
Purchased $400 Emtek handles. They had the best price. Product arrived as ordered. Initially there were some hiccups with the order and delivery. With the hiccups in the beginning, they actually let me pay for the items after arrival. I think they are a new small company and needs to work on the communication and shipping procedures. However, in my case, would definitely deal with them again. My emails were always answered within days. Great pricing, a little slow on delivery. Reliable as far as I am concerned. PS Joe was responsive to emails and questions. |
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| Date Reviewed: 12/29/2008 | ||
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TesslaQ from NY Member Since: 12/29/2008 View Member's: Reviews |
Am still disputing the order. Only 1/2 of the order shipped and they refuse to respond to emails or voice messages. Communication is terrible as is order fulfillment. |
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| Date Reviewed: 01/28/2009 | ||
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nedtred from MI Member Since: 01/28/2009 View Member's: Reviews |
they have good prices but ignore emails, make excuses, and stall you if there is a problem, which there was. not worth the hassle to save a few bucks. basically incompetent. |
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| Date Reviewed: 02/09/2009 | ||
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milf75 from CO Member Since: 02/09/2009 View Member's: Reviews |
(Edited February 09th by milf75) Order took 27 days to arrive. During that time, there was no communication. Had to call for a tracking number. When I received the package, it was missing 4 items. They blamed UPS, even though the package was sealed when it arrived. They say they are mailing me the missing items. Will update review if items are received. |
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| Date Reviewed: 03/15/2009 | ||
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faigyhand2009 from NY Member Since: 03/15/2009 View Member's: Reviews |
the help i got over the phone was exceptional, they helped me find the faucet i was looking for, i will recomend this store to everyone, great job guys! |
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| Date Reviewed: 03/18/2009 | ||
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jz576 from CA Member Since: 03/17/2009 View Member's: Reviews |
I received the original order in a timely fashion, but it was the wrong finish. There was considerable problem getting the correct item shipped, but they tell me they are now a totally new company. They ARE offering to ship me the correct piece at their own cost. Once it has arrived, I can re-comment on ship time. |
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| Date Reviewed: 03/24/2009 | ||
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lwbaker from SC Member Since: 03/23/2009 View Member's: Reviews |
After reading the negative reviews, I started to regret my order; however, my experience was extremely positive. I saved more than 30% off retail for the Signature Brass knobs and pulls I ordered. Upon request, I received a tracking number and knew exactly when the delivery was scheduled. I received the order in one week and am extremely pleased. In my opinion, the customer service could not be better. You should not hesitate to order from this company. |
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| Date Reviewed: 04/14/2009 | ||
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jimbla2009 from NY Member Since: 04/14/2009 View Member's: Reviews |
Best customer service ever! Pays to work with decorglamour.com I am a designer and I get great service I will keep buying from decorglamour much better then my local store. |
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| Date Reviewed: 04/21/2009 | ||
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MarkPed5698 from unknown Member Since: 10/23/2007 View Member's: Reviews |
Seems like a straightforward deal so far. Could have been better at explaining shipping options but not a big deal as I wasn't in a hurry for item. Shipping package was pretty beat up when I got it but contents were fine. Can't blame vendor for that problem. |
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| Date Reviewed: 07/06/2009 | ||
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waldet from NY Member Since: 07/06/2009 View Member's: Reviews |
The Faucet decorglamour sells change the whole look of my kitchen I am so happy they have nice stuff! |
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| Date Reviewed: 08/23/2009 | ||
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tlanco from unknown Member Since: 08/07/2009 View Member's: Reviews |
The best price with no shipping charges make this a great purchase! Thanks! |
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| Date Reviewed: 11/18/2009 | ||
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harlow.ann from unknown Member Since: 11/09/2009 View Member's: Reviews |
I called to clarify shipping origination, and whether items were in stock. I do wish they had paypal. There was no tracking number sent automatically. When I contacted them, they said they would get me a tracking number. I received the number by email on day 6, and when I checked it, it had already been delivered. I would buy from them again. Perhaps a smaller operation? |
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| Date Reviewed: 12/03/2009 | ||
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rprovost from unknown Member Since: 11/24/2009 View Member's: Reviews |
have not received product |
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| Date Reviewed: 12/22/2009 | ||
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Joanwa from unknown Member Since: 10/24/2006 View Member's: Reviews |
selection is great.........shipping charges are insane!! |
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| Date Reviewed: 02/10/2010 | ||
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amindcbiz from unknown Member Since: 03/31/2009 View Member's: Reviews |
Good website, good merchant. Easier to get a hold of on the phone and get answers than email. I had emailed inquiring about contractor pricing but did not hear back so I called. Customer friendly as well. Would be more helpful if the pics on the website were able to get enlarged to see more detail and a "compare" button would be nice as well. Overall still a good, simple and easy to use website. The couple "good" answers I gave I wanted to actually give a "very good" but did not see that as an option. The blank fields are not applicable. |
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| Date Reviewed: 02/17/2010 | ||
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pigueham from LA Member Since: 02/17/2010 View Member's: Reviews |
Website claims will ship within 2 days, more like 2 months. Sent message to the "live chat" took over 2 days to get a response. Was told several times that package had shipped but they couldn't provide a tracking number. Went to cancel order and they kept stating the package was going to ship. Told them to cancel, sent email to cancel and they still charged my card and shipped order after the I cancelled the order. Had to refuse package from UPS and get with my bank. This place is a joke, customer service is horrible, don't expect any feedback. |
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| Date Reviewed: 03/31/2010 | ||
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kvellard from unknown Member Since: 03/31/2010 View Member's: Reviews |
Wondered about alternative shipping options... |
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| Date Reviewed: 04/28/2010 | ||
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mark2010 from NY Member Since: 04/28/2010 View Member's: Reviews |
I will come back to shop at decorglamour and will recommend my friends to come to decorglamour, nice product excellent price and fast delivery you need to ask them if its in stock it a very reliable company to shop from. |
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| Date Reviewed: 06/09/2010 | ||
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barbiedoll100 from unknown Member Since: 04/05/2005 View Member's: Reviews |
No thoughts on only this one experience. |
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