| Past 3 Months | Past 6 Months | All-time | |
|---|---|---|---|
| Positive (4 or 5) | 0 | 0 | 90 |
| Neutral (3) | 0 | 0 | 5 |
| Negative (1 or 2) | 2 | 3 | 14 |
| Total Reviews | 2 | 3 | 109 |
| Avg Rating | 1.00 |
1.00 |
4.27 |
| Address: | 411 108th Ave NE Suite 1400 BELLEVUE, 98004 - US |
|---|---|
| Website: | http://www.drugstore.com |
| Business Hours: | 24/7 |
| Sales Phone: | 1-800-378-4786 |
| Service Phone: | 1-800-378-4786 |
| Sales Email: | customercare@drugstore.com |
| Cust Service Email: | customercare@drugstore.com |
| Date Reviewed: 11/18/2009 | ||
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accabe from unknown Member Since: 02/06/2008 View Member's: Reviews |
Order never arrived, evidently lost at post office. It's been over 3 weeks and they have not reshipped and refuse to refund my money! VERY POOR RETURN PROCESS; TERRIBLE CUSTOMER SERVICE! |
Overall Rating |
| Date Reviewed: 09/18/2009 | ||
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snarkwoot from UT Member Since: 09/18/2009 View Member's: Reviews |
If you purchase something from drugstore.com, expect to receive a series of irritatingly redundant low-value promotional emails. Technically it's legal, because they tell you how to unsubscribe in EACH email, and they adhere to the letter of the law by (supposedly, although I am still getting spam from an order I placed over 20 days ago) removing you from their mailing lists within TEN DAYS. I'm not sure why think their customers are stupid enough to believe there's any justifiable reason for it to take ten days for a computer to change a simple setting. Don't bother emailing support asking to be removed more quickly. I tried that, and the customer "care" representative pretended not to understand, stating that he had removed my (already-removed) email address. He also reminded me that it would take up to ten days for the change to take effect. Of course, the support email was ALSO laden with promotional offers. |
Overall Rating |
| Date Reviewed: 07/03/2009 | ||
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nmd from FL Member Since: 07/03/2009 View Member's: Reviews |
BUYER BEWARE!! Website advertised BOGO. (Buy one get one) I purchased a shampoo & Conditioner. I should have recieved a free one of each. I called customer service and they said that the website was a mistake and thanked me for bringing the error to their attention. I told them I wanted to get my two free products. But in order to send me my free products they wanted my credit card again. I told them that since they had messed up the first time why should I give them a credit card for something that is suppsed to be free. They gave me a stupid story that they could not ring up transaction without a credit card. So, they never resolved my issue. I hung up out of frustration. I could have bought the product cheaper at walmart in the first place. THE BOGO was a trick to bring me to website. They were not even nice about how they treated me. I will NEVER EVER buy from this company ever again. Careful what you buy on this website. |
Overall Rating |
| Date Reviewed: 03/21/2009 | ||
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BrianJ_NY from unknown Member Since: 05/22/2008 View Member's: Reviews |
Some prices seemed high but I found a few things at good prices including something that I couldn't find anywhere else. Very pleased with the site. |
Overall Rating |
| Date Reviewed: 02/18/2009 | ||
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SJSUPD from CA Member Since: 02/19/2004 View Member's: Reviews |
Concern about credit card entry. |
Overall Rating |
| Date Reviewed: 02/15/2009 | ||
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MRF from unknown Member Since: 01/30/2009 View Member's: Reviews |
EXCELLENT PRICES |
Overall Rating |
| Date Reviewed: 02/11/2009 | ||
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HuntersandRopers from unknown Member Since: 01/26/2009 View Member's: Reviews |
Good variety of items |
Overall Rating |
| Date Reviewed: 02/02/2009 | ||
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jsbarkand from unknown Member Since: 01/24/2009 View Member's: Reviews |
I have used them before and find them to be a great website |
Overall Rating |
| Date Reviewed: 01/31/2009 | ||
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twscherder from unknown Member Since: 01/19/2009 View Member's: Reviews |
One product was not closed properly and therefore everything in the package was covered in oil. Had to clean everything and the paperwork was ruined. Lost part of the product that was opened, a body oil. |
Overall Rating |
| Date Reviewed: 01/27/2009 | ||
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darln3 from unknown Member Since: 01/18/2009 View Member's: Reviews |
Great price. Like the free shipping for a first time customer! |
Overall Rating |
| Date Reviewed: 01/27/2009 | ||
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efenton1 from unknown Member Since: 12/14/2008 View Member's: Reviews |
I lover ordering from drugstore.com |
Overall Rating |
| Date Reviewed: 01/27/2009 | ||
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jailee from unknown Member Since: 10/21/2005 View Member's: Reviews |
merchant website is excellent and easy to manuever |
Overall Rating |
| Date Reviewed: 01/27/2009 | ||
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StilesAnd from unknown Member Since: 12/15/2008 View Member's: Reviews |
It was fast and easy to order on drugstore.com. I would do it again. |
Overall Rating |
| Date Reviewed: 01/27/2009 | ||
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gregz920 from unknown Member Since: 12/29/2008 View Member's: Reviews |
Pretty easy to find the products I wanted. Not too happy about paying $1.99 shipping for backordered items though. |
Overall Rating |
| Date Reviewed: 01/27/2009 | ||
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snuggjojo from unknown Member Since: 12/05/2008 View Member's: Reviews |
it was a pleasure using your site |
Overall Rating |
| Date Reviewed: 01/27/2009 | ||
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shahzad.ghori from unknown Member Since: 12/04/2008 View Member's: Reviews |
Although the amount dedicated to FREE SHIPPING is able to be given to items under 1 pounds...collectively if items such as those under a pound come to a net weight over 1 pound they are not held to the same standard as an individual item that is solely over a pound. In short, not fair, but what can you do?! |
Overall Rating |
| Date Reviewed: 01/27/2009 | ||
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domespiratpg from CA Member Since: 09/01/2005 View Member's: Reviews |
very easy to shop, very attractive offer, highly recommend tyhis merchant. |
Overall Rating |
| Date Reviewed: 01/27/2009 | ||
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cedrac from unknown Member Since: 02/25/2008 View Member's: Reviews |
My first shopping experience was very good. |
Overall Rating |
| Date Reviewed: 01/21/2009 | ||
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danah002 from unknown Member Since: 07/16/2008 View Member's: Reviews |
Drugstore.com is a great merchant. Very easy to use and the site is pretty straightforward and I will be using them again in the near future. |
Overall Rating |
| Date Reviewed: 12/14/2008 | ||
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sks_saha from NJ Member Since: 12/14/2008 View Member's: Reviews |
Bad inventory management. Order placed where automatically cancelled. Customer support clueless about why got cancelled. I would not recommend this. |
Overall Rating |
| Date Reviewed: 12/12/2008 | ||
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lautmeister from unknown Member Since: 11/26/2008 View Member's: Reviews |
fine. wihs ther was a coupon code applicable for Thanksgiving pruchase. |
Overall Rating |
| Date Reviewed: 12/11/2008 | ||
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imamathwhizz from KS Member Since: 12/11/2008 View Member's: Reviews |
Fantastic service! When I called customer service I got a REAL person right away who was friendly and helpful. My order arrived very quickly and was exactly what I expected/hoped for. The item I ordered was out of stock at Amazon and several other places-they had it in stock and cheaper than anywhere else. It arrived VERY quickly. I will be pleased to do business with them again and would certainly recommend them to a friend! |
Overall Rating |
| Date Reviewed: 12/11/2008 | ||
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kmcseliner from unknown Member Since: 12/02/2008 View Member's: Reviews |
very good I have used this sight and it has saved me a lot of money. |
Overall Rating |
| Date Reviewed: 12/07/2008 | ||
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bwhitemyer from unknown Member Since: 11/28/2008 View Member's: Reviews |
If the product arrives in a timely manner and undamaged, I'll be very pleased. I'm very pleased. |
Overall Rating |
| Date Reviewed: 12/05/2008 | ||
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DR98 from unknown Member Since: 09/30/2005 View Member's: Reviews |
It seemed like a great deal on the humidifier plus with $15 more I got free shipping. |
Overall Rating |
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