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Date Reviewed: 10/06/2009
Irmiinnewberlin from WI Member Since: 10/06/2009 View Member's: Reviews	Beware of that company- they are not good at all and they are only the middleman not the actual seller. Ordered a $700 sink, arrived broken...no refund no replacment just procrastinating and a different story every day....	Overall Rating
Date Reviewed: 10/06/2009
wifahoy from LA Member Since: 10/06/2009 View Member's: Reviews	BEWARE! Worst shopping experience of my life--horrible customer service. Nearly impossible to return/cancel an order. You will have to jump through hoops, wait on hold for long periods of time, and you will NOT be allowed to cancel an order if it is in stock. Our item had not shipped yet, and still we could not cancel. To return we had to request an "RGA" number (which we had to wait to be emailed to us 5 days later) to be written on a label, not on unopened box, or product is deemed "USED." Rude customer service and flat-out refusal to allow me to speak to a Superviser. They make it very difficult to return items. I will add this is my first review ever....	Overall Rating
Date Reviewed: 05/15/2009
prconstruction from CA Member Since: 05/15/2009 View Member's: Reviews	After having a licensed plumber install this faucet the faucet started leaking within 3 months of being installed. We have contacted EFaucets THREE times and each time they have been rude and dismissive. The last person we spoke to was a manager who was incredibly rude and told us it was not their problem. We have had much better results with Faucetline.com who has great customer service and has been been very helpful. Efaucets, not at all. They are rude and do not warranty anything (even defects) past 30 days of delivery. Do NOT SHOP HERE.	Overall Rating
Date Reviewed: 04/14/2009
shopsbj from CA Member Since: 04/14/2009 View Member's: Reviews	I was remodeling 2 bathrooms and ordered all merchandise for both at the same time. After the demo of the second bath, our plumber recommended not installing the hand held shower (Moen) that I purchased because of the inability to reposition the pipes. I had purchased over $2000.00 and asked if in good faith I could return this item even if it was over 60 days (but within 90 days which an RMA gives you). The customer service agent promised to call back and it took 4 days to get any information after I called repeatedly. I talked to a supervisor who was not at all helpful. I now have a brand new shower fixture and elbow which is still being sold on this site which I cannot use or return. The attitude of the company is very customer unfriendly and I would never buy from them again or recommend them. I did return one item that was within the 60 days that I did not need for the installation and it took over 30 days to get a refund. Don't buy from them, it is a hassle.	Overall Rating
Date Reviewed: 03/31/2009
ak4212 from ND Member Since: 03/31/2009 View Member's: Reviews	Company refused to provide return information despite multiple calls and e-mails. Calls result in being on hold for over 30 minutes. Live chat log in allows you to speak to a return representative who then tells you they can't handle returns and to call. What? Told chat guy I had a job and couldn't stay on hold during the day that long and he said to call back at a less busy time. Real helpful. Trying to delay past the return window most likely.	Overall Rating
Date Reviewed: 03/21/2009
tenataormina from CA Member Since: 01/03/2009 View Member's: Reviews	I have spent well over $3,000.00 with this website on plumbing fixtues. I have twice received damaged goods from them. After receiving the first damaged item, I allowed them to exchanage it for an item of equal or greater value. The second time I received a faucet, it was damaged beyond use. I decided I could not trust this site to send me a quality product and wanted to return it. The customer service representative informed that since I would not allow them to exchange yet another damaged item, I would be charged a 15% restocking fee. I will never do business with them again, and I encourage other potential customers to look elsewhere.	Overall Rating
Date Reviewed: 03/16/2009
9939079 from IL Member Since: 03/12/2009 View Member's: Reviews	I placed and order w/ efaucets.com it was accepted and my credit card was charged. I never got shipping info, 8 days later I sent an email they respond that they cancelled my order due to pricing. If I wanted the products it would be an additional $120, I am still waiting for my refund. BEWARE classic BAIT & SWITCH.	Overall Rating
Date Reviewed: 02/23/2009
algenceo from NJ Member Since: 02/23/2009 View Member's: Reviews	I attempted to change 1 item on an order to a higher priced item which is accetable according to the terns on the site They told me that it was too late and the order has already shipped. They gave me the tracking number, I contacted the shipper who stated that the order had not even been scheduled for pickup yet. Don't buy from this merchant! Customer service is the WORST.	Overall Rating
Date Reviewed: 02/23/2009
tvoliter from CA Member Since: 02/23/2009 View Member's: Reviews	Faucet that was sent did not match the picture or the technical specifications. The design was changed and the website was not updated. I expected a 0 refund. They charged me $90 restocking fee, plus I had to pay shipping costs. Customer service was arrogant and not helpful. Will never order from here again	Overall Rating
Date Reviewed: 12/28/2008
KellyP2008 from MI Member Since: 12/28/2008 View Member's: Reviews	Ordered twice. Very good pricing. Saved $400 for Danze Pot-filler vs. local store. Would STRONGLY recommend them to anyone.	Overall Rating
Date Reviewed: 12/20/2008
Bethm2008 from unknown Member Since: 03/01/2008 View Member's: Reviews	I have been trying for months to get a refund for this order. The merchandise arrived damaged (the packaging was completely mangled) and was left on my doorstep. Because no signature was required, I wasn't even given the opportunity to refuse delivery - which I certainly would have done given the circumstances. I subsequently shipped the package back and requested a refund. I have supplied the tracking code and proof of delivery to efaucets and have yet to have my money refunded - four months later.	Overall Rating
Date Reviewed: 11/28/2008
xsteen from CA Member Since: 11/28/2008 View Member's: Reviews	The web site is deceptive with the "no restocking fee" bait on the front page. It is only true in one case. They had the product description wrong on an item. They acknowledged it and agreed to pay the shipping/restocking fees. I purchased a matching item out of the same line to use as a set (towel bar-toilet paper holder) and they refuse to waive the fees for the matching item. Customer service then told me I should have read the entire return policy before I purchased. NO EXCEPTIONS. That really would not make a difference because it doesn't talk about "in the event of our error". I think this place is a mixed bag. If everything goes smoothly with your order and product everything is great. Buyer beware. I should have read all of the reviews before I dealt with this company. They are far from exceptional and in this market and so many to choose from I would't have wasted my time with this place. If there is a problem with your order good luck, you will need it!	Overall Rating
Date Reviewed: 09/02/2008
brp2008 from NC Member Since: 09/02/2008 View Member's: Reviews	I purchased a bathtub from eFaucets.com. After reading some of the horror stories in other reviews, I was worried, but in my case very little went wrong. They incorrectly identify the shipper on the website order status report (but this was clarified with a call to the customer serivce line where I got to speak to someone whose native language is English) and the tracking number they provided had two extra leading zeros which caused some confusion with the shipper (Estes Express) and I had to call the shipper twice to arrange delivery, and if I hadn't called, it would probably still be in the shipping Co's warehouse. But in the end, I got the tub in only 5 business days. The deilvery guy even helped inspect the tub for damage. I must say, I was prepared in this regard thanks to the other reviews on this site where people had problems. Thank goodness I didn't. So, they have pretty good service if nothing goes wrong. I can't comment on what happens if something goes wrong,	Overall Rating
Date Reviewed: 08/11/2008
regcan from PA Member Since: 08/11/2008 View Member's: Reviews	I had the worst customer service experience of my life. I was quite shocked at just how poor their customer service could be! I received a broken tub spout and was told I would receive a phone call and/or email. When I received neither and called again, I was treated like a liar as the supervisor let me know no one would ever say she would call me. In addition to the attitude I got from not 1, but TWO staffers, the 2 calls took almost an hour of my time. They love to put you on hold for at least 5 minutes at a time. Finally, they insisted on charging a restocking fee even though the original was defective.	Overall Rating
Date Reviewed: 04/07/2008
HAC3 from CA Member Since: 07/11/2002 View Member's: Reviews	On-line ordered 13 Kohler bathroom items (shower head, valve, valve trim, faucets... etc) on 3/25/2008. Got 6% off for volumn discount plus no sale tax. All items delivered by 4/3/2008 with standard shipping. All items are new in sealed original Kohler's boxes. Smooth transaction!	Overall Rating
Date Reviewed: 02/19/2008
waltoneill from AZ Member Since: 09/26/2005 View Member's: Reviews	I ordered the item and after searching the web I found the same item at a lower price. Their web site indicated that they would match a valid lower price. I called and was refused the lower cost. I asked if I could cancel the order and was notified that I would have a 50% fee charged. I was also told that I would receive an e-mail showing that the item shipped...I had to call to get the information 2 days after the item had shipped. I definitely would not order from them or recommend their service and pricing guarantee.	Overall Rating
Date Reviewed: 07/25/2007
fsan from MA Member Since: 07/25/2007 View Member's: Reviews	The online process went smoothly and my credit card was charged immediately. The following week I receive the order but an item was missing. As my card was charged and in their website the order appeared to be shipped complete (no back order item or special order item was listed) I contacted them. They said that the order was going to ship from the factory early that week (was already 2 weeks from purchase). At the end of the week (3 weeks from purchase) I haven't received the item yet. I contacted them again, they said that in fact the item was a special order item and would ship from the factory in 48 hours. nowhere in the website said that the item was special order, neither they sent an email after purchasing telling that, or that it was going to be delayed. I contacted customer support again and told them that I didn't want the item try to cancel but couldn't because had shipped- try to return and couldn't because they don't accept returns for special orders.	Overall Rating
Date Reviewed: 04/29/2007
mjbernhard from AZ Member Since: 04/29/2007 View Member's: Reviews	This is the worst online merchant I have ever dealt with. I ordered a product and paid for upgraded shipping later to find out that the item is unavailable. No one contacted me to inform me of this - I only received an email confirming that the item had shipped. The order number assigned to my purchase was for another customer. Instead, they sent me a completely wrong product even though confirming over the phone that correct product was being sent. To make matters worse, I have to wait until they get around (2 weeks or so) to process the return to get my money back. Also, will not give me a return label or tracking number for UPS to pick up the incorrect product. This merchant is very unethical and I have filed a claim with the BBB against this merchant.	Overall Rating
Date Reviewed: 04/19/2007
jbeckom from unknown Member Since: 12/25/2006 View Member's: Reviews	BUYER BEWARE - "IN STOCK" indicator on this site does not mean this vendors actually have it in stock. As a result, ordered the product, they charged me, and I waited, and waited. a week later, after I did not get a UPS tracking number on their site, I e-mailed. The item is on back order for 4 weeks! This practice seems to apply to many online places....so actually call the vendor before ordering!	Overall Rating

In order to provide the most relevant information, comments posted prior to the past 18 months may not be included.

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