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Merchant Information
Past 3 Months Past 6 Months All-time
Positive (4 or 5) 1 6 1961
Neutral (3) 0 0 112
Negative (1 or 2) 3 6 153
Total Reviews 4 12 2226
Avg Rating 2 Star Review
2.00
3 Star Review
2.92
4.5 Star Review
4.40
Address: 38 Fairfield Place
West Caldwell, NJ 07006 - US
Website: http://www.electronics-expo.com
Business Hours: Mon-Fri 9am to 9pm - Sat & Sun 9am-6pm EST
Sales Phone: 1-800-252-8841
Service Phone: 1-800-252-8841
Sales Email: cs@electronics-expo.com
Cust Service Email: cs@electronics-expo.com

Electronics eXpo

http://www.electronics-expo.com

With PriceGrabber Since 11/10/2003


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Date Reviewed: 11/21/2008
TRKCorp from TN
Member Since:
11/11/2008

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Reviews
Absolutely the worst. I ordered a blu-ray player and 2 cables. The blu-ray player had "free shipping". They wanted to charge $13.21 for shipping 2 little cables? I asked them to cancel the cables because I thought shipping was too high. They said they couldn't because they had already shipped. I got the player alone in one shipment and the shipping was on that bill of lading. 2 days later I received the cables and "free shipping" on the bill of lading. The BOL also stated that they were shipped 3 days AFTER I was told they had already shipped and 1 day AFTER the player shipped. I called to return the cables and complain that I had been misled and that I wanted to return the cables that weren't canceled as I asked because I was lied to, and to get credit for the "free" shipping on the player. I was promised a RMA, credit and a pre-paid trip back on the cables via email.That was a week ago. I have received no RMA, no credit, no return label, no email. Rotten - DO NOT USE THESE CREEPS Overall Rating
1 Star Review
 
Date Reviewed: 11/01/2008
moulinpatel from NJ
Member Since:
07/05/2002

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Reviews
Great experience overall. Best price, best service, first quality products. Bought a 63" Samsung plasma TV from their store in East Brunswick. Not only did they offer me an incredible price(much lower than Chain stores such as Best Buy) but also agreed to my condition that the TV will be inspected for zero dead pixels before store pickup. This is over and above the manufacturer quality levels. Hats off to Scott(Sales Rep) & Sam( Store Manager). Overall Rating
5 Star Review
 
Date Reviewed: 09/24/2008
mnmonroe from CO
Member Since:
09/24/2008

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Reviews
I ordered my item through Amazon on 8/31/08 and the seller did not ship my item until 9/8/08. I listed my rating and comments and was promptly contacted by Bruno. He proceeded to state that he felt that my comments were incorrect and insisted that I send him my phone number. I advised that this would not happen and that there was nothing to discuss. Please note with this seller that they will NOT give you an accurate ship/delivery date and they will not contact you if your shipment is delayed. They will harass you if you say anything negative about their service and I would suggest staying as far away as possible. If you have a choice, I would recommend Electronic Express. They communicate regularly and ship quickly. Overall Rating
1 Star Review
 
Date Reviewed: 08/28/2008
Greenfishpete from MI
Member Since:
08/28/2008

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Reviews
(Edited August 28th by Greenfishpete)  If you like sticking a fork in your eye or getting you hand slammed in the door of your car then you're going to love this company. I have had my credit card for over 35 years without a dispute until I ordered a Denon receiver from this clip joint. I ordered a Denon AVR-2307CI on Sunday over the internet and received a phone call from Steve trying to convince me to purchase the AVR-2308. I was on the phone for 1/2 hour trying to convince him that I had researched the receiver and was very happy with the 2307 and didn't want to spend the extra $200 for the 2308. I finally said enough is enough and he said the receiver would ship out in 5 days. I received the shipment and upon opening the carton was staring at a Denon 1908, a much cheaper receiver. I sent the wrong product back and asked for a credit. Here it is 25 days after ordering the product with no credit. A great number of emails and phone calls with no help at all. Customer service is non existent. STAY AWAY FROM HERE!!!! Overall Rating
1 Star Review
 
Date Reviewed: 08/09/2008
McLeaish1 from AZ
Member Since:
08/09/2008

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Reviews
An exceptional experience. The sales person was on top of it at the start. I knew what I wanted, and without acramony of relentless pitch he walked through the sale and shipping. An excellent value. I had foudd the price and thats what the product sold for again without acramony. I'll be back at Expos door and have aready recommended them to a co-worker. I'm totally pleased with Expo and my Sharp LC-52SE94U. It arrived in great condition and the delivery was spot on. I'll be back. Overall Rating
5 Star Review
 
Date Reviewed: 07/22/2008
evoboy2008 from VA
Member Since:
07/22/2008

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Reviews
I was looking for a 52" Television with a surround sound system after speaking to the professional salesperson from electronics he totally hooked me up and gave me a deal so sweet it is almost as good as my barbecue ribs on a hot summer day. He told me what "he could do for me" and totally delivered on his promises. Great job Expo! I will definately shop again and refer my friends to you! Overall Rating
5 Star Review
 
Date Reviewed: 07/12/2008
badelectronicsexpo from TX
Member Since:
07/12/2008

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Reviews
STAY AWAY FROM THIS COMPANY - EXTREMELY CROOKED I started out thinking this company was going to be okay, but I was wrong. I purchased a HD Samsung camcorder from them via their website. Item showed as 'In Stock' and would ship within a couple of days. After waiting 2+ weeks and having not recieved the item as well as no emails showing the item had shipped, I called them to track it down. After multiple calls and none of the promised callbacks, I tried one more time and was told that the item was out of stock. I referred to their website saying it was and was told the website was wrong. They then told me it would be a couple more weeks and tried to talk me into something else. After posting on another ratings website, I got calls from them trying to get me to change my ratings and offering gift cards. I told them my review was honest and I wanted others to know my true experience. Now they are trying to pull that review from the other site. BAD COMPANY-STAY AWAY!!!!!! Overall Rating
1 Star Review
 
Date Reviewed: 07/11/2008
neeley8 from CA
Member Since:
07/11/2008

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Reviews
JUST a Heads up that this company will not ship to you unless you are shipping to an address on your credit card. Makes it hard to ship to a different location than you live. Not OK. Overall Rating
1 Star Review
 
Date Reviewed: 06/22/2008
XgamerIV from CA
Member Since:
06/22/2008

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Reviews
(Edited July 21st by XgamerIV)  The seller resolved my problem and was prompt in contacting me. Overall Rating
5 Star Review
 
Date Reviewed: 06/09/2008
bgr1976 from TX
Member Since:
06/09/2008

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Reviews
(Edited July 23rd by bgr1976)  First Time I had to dispute a charge with my credit card for non delivery when ordering something over the internet. No product and I am waiting over a month. I kept getting false promises of the speakers being shipped. They are not worth ordering from. Update *** They will call you and offer gift certificates to change your review to a positive**** I told them to stop calling me (they would call and hang up multiple times a day) There is no way I am going to change a honest review. Overall Rating
1 Star Review
 
Date Reviewed: 06/04/2008
Curly Q from CA
Member Since:
06/04/2008

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Reviews
Electronics eXpo was the lowest price offered, so I was a bit wary. But they offered superior product information and service. They helped me track the purchase, it arrived in perfect shape, and the entire experience was excellent. I will definitely use them again! Overall Rating
5 Star Review
 
Date Reviewed: 05/25/2008
darrylforde from unknown
Member Since:
11/28/2007

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Reviews
Generally satisfactory experience this time around. Never purchased from this e-tailer before, but will definitely consider buying from again. Overall Rating
4 Star Review
 
Date Reviewed: 05/16/2008
szamora from unknown
Member Since:
01/06/2005

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Reviews
The price did change once the item was placed in the cart. It wasn't significant, the price was still lower than others. The ordering process was straight forward. Can't say much about the product until I recieve it, which should be 7-10 days. Overall Rating
4 Star Review
 
Date Reviewed: 05/15/2008
godlyfrog from unknown
Member Since:
05/13/2008

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Reviews
(Edited May 22nd by godlyfrog)  [updated] I received the TV in excellent condition. I received a call from a customer service rep after receiving the TV who apologized for the lack of electronic updates. I want to stress that the TV came looking brand new with no dead pixels, and I received the TV when I expected to receive it. It shipped exactly when they said it would, and when speaking with them, they knew exactly where my order was at all times. The rep stressed that they were aware of the online update issue and were working on it. If I order from them again, I am confident that they will handle the order as promised. Overall Rating
5 Star Review
 
Date Reviewed: 05/01/2008
Snapper2 from unknown
Member Since:
12/11/2006

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Reviews
(Edited May 07th by Snapper2)  I would not buy anything from Electronic Expo as their customer service is very poor. On the website they have not mentioned that the TIVO needs activation, and when I tried to return it, they refused to accept it. Giving excuses that its been opened.Bad business intentions from start. Customer service called and made amends and also apologized for earlier problems. Product will be sent back with re-stocking fee being charged. Overall Rating
5 Star Review
 
Date Reviewed: 04/18/2008
thesun from unknown
Member Since:
11/19/2007

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Reviews
Absolutely the worst customer service I have received, ever! I ordered a 65 inch Mitsubishi WD 65-833 TV that did not work on delivery. When I called electronics Expo they told me I had to deal with the manufacturer. An official Mitsubishi repair man inspected the TV and told me that it was damaged beyond repair and that it was not a manufacturer issue. I made several calls to electronics Expo over a three-week period. They kept blowing me off and telling me to deal with the shipping company. Their employees were rude on the phone and I had to make about 15 phone calls before I recieved a refund six weeks later! Then I had to make 3 more phone calls to get the warranty they sold me refunded. They are the worst! Check the BBB website and you will find they have a unsatisfactory rating with the Better Business bureau. Overall Rating
1 Star Review
 
Date Reviewed: 04/11/2008
eagledoc23 from unknown
Member Since:
03/07/2008

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Reviews
Price was actually lower than posted on Pricegrabber! Overall Rating
5 Star Review
 
Date Reviewed: 04/07/2008
ppagey from FL
Member Since:
09/02/2005

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Reviews
Great prices very easy to order! Overall Rating
5 Star Review
 
Date Reviewed: 04/07/2008
jacknoller from unknown
Member Since:
03/22/2008

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Reviews
When will everyone realize that it's much easier and faster to simply type in two letters for a state? Overall Rating
4 Star Review
 
Date Reviewed: 04/01/2008
plinton7 from unknown
Member Since:
02/17/2007

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Reviews
great price and great delivery on last order, so I am ordering another one. Overall Rating
5 Star Review
 
Date Reviewed: 03/28/2008
bagleys from unknown
Member Since:
03/12/2008

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Reviews
I'm looking forward to hearing my new sub. Overall Rating
4 Star Review
 
Date Reviewed: 03/28/2008
Wetherellr from unknown
Member Since:
03/01/2008

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Reviews
Never received product. Ordered over 3 weeks ago. No correspondence by company at all Overall Rating
1 Star Review
 
Date Reviewed: 03/26/2008
plinton7 from unknown
Member Since:
02/17/2007

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Reviews
make the checkout easier to find Overall Rating
4 Star Review
 
Date Reviewed: 03/25/2008
Rvroby from unknown
Member Since:
02/24/2006

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Reviews
Pleasant experience Overall Rating
5 Star Review
 
Date Reviewed: 03/25/2008
chhumphrey from unknown
Member Since:
03/09/2008

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Reviews
Fabulous!!!!!! Overall Rating
5 Star Review
 
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