Merchant Ratings
| Past 3 Months | Past 6 Months | All-time | |
|---|---|---|---|
| Positive (4 or 5) | 26 | 60 | 140 |
| Neutral (3) | 3 | 5 | 8 |
| Negative (1 or 2) | 0 | 2 | 9 |
| Total Reviews | 29 | 67 | 157 |
| Avg Rating |  4.55 |
4.51 |
4.50 |
| Address: | 4901 Alpha Rd, STE 100 Dallas, TX 75244 - US |
|---|---|
| Website: | http://www.eliteappliance.com |
| Business Hours: | M-F 9AM-5PM, SAT 10AM-2PM |
| Sales Phone: | 214-306-6900 |
| Service Phone: | 1-877-510-4781 |
| Sales Email: | sales@eliteappliance.com |
| Cust Service Email: | sales@eliteappliance.com |
| Date Reviewed: 05/23/2012 | ||
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phorton22 from unknown Member Since: 01/04/2012 View Member's: Reviews |
Already a repeat customer |
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| Date Reviewed: 05/21/2012 | ||
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amyfester from unknown Member Since: 05/05/2012 View Member's: Reviews |
Shopping was very easy! Customer service answered my questions quickly without pushing me to buy. Thanks for the great outlet to buy. |
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| Date Reviewed: 05/12/2012 | ||
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kamadele from unknown Member Since: 08/27/2006 View Member's: Reviews |
OK, look at my previous comment. |
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| Date Reviewed: 05/07/2012 | ||
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lynnbe from unknown Member Since: 04/21/2012 View Member's: Reviews |
Disconnect between order, shipping, email asking for receipt info before product even sent. Lag time for shipping over one month.
Phone calls to customer service professional and responsive.
Not sure if this is a one time "glitch" that happened or a pattern for company. Retailer Response (05/08/2012): The items you ordered with our company were not in stock at the time of your purchase. We placed them on order and shipped them within two days of receiving them in our warehouse. We apologize for not making you aware that your items were not in stock at our facility. Your feedback will be helpful as we move forward. Thank you. |
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| Date Reviewed: 05/05/2012 | ||
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bryan.brickman from unknown Member Since: 02/21/2011 View Member's: Reviews |
I shopped all over Dallas for an XL Big Green Egg. Elite Appliance offered the best prices with out having to negotiate. And their package price blew every other vendor out of contention. |
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| Date Reviewed: 05/05/2012 | ||
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zamber2005 from unknown Member Since: 04/19/2012 View Member's: Reviews |
i'm so please with the purchase i only wish that viking make small refrig so that i would be able to match everything in my kitchen |
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| Date Reviewed: 04/25/2012 | ||
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josh.grugal from unknown Member Since: 04/09/2012 View Member's: Reviews |
N/A |
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| Date Reviewed: 04/25/2012 | ||
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l_h_choi from unknown Member Since: 04/09/2012 View Member's: Reviews |
great prices and reliable free delivery |
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| Date Reviewed: 04/22/2012 | ||
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rbraatz from unknown Member Since: 04/06/2012 View Member's: Reviews |
Awesome Showroom! Great People & Great Prices! |
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| Date Reviewed: 04/20/2012 | ||
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Dalpinder from unknown Member Since: 04/04/2012 View Member's: Reviews |
Certainly. Good pricing and have the items in stock. Honest people and ship on time. |
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| Date Reviewed: 04/20/2012 | ||
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kvf1.tx from unknown Member Since: 04/04/2012 View Member's: Reviews |
The Elite Appliance store in Dallas has every product that anyone could want. The service and price match was excellent. |
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| Date Reviewed: 04/19/2012 | ||
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bebestark from unknown Member Since: 04/03/2012 View Member's: Reviews |
The service was amazing. Bruce my salesperson was helpful and went above and beyond to satisfy. I got an incredible deal on my Viking build in refrigerator and saved over $3000. I placed the order on Saturday and it arrived in Kansas on Tuesday! WOW! Excellent experience all the way around. I will not hesitate to use them again. |
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| Date Reviewed: 04/18/2012 | ||
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james.v.martin from unknown Member Since: 03/04/2012 View Member's: Reviews |
I will always go to Elite first! |
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| Date Reviewed: 04/15/2012 | ||
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sheffie from unknown Member Since: 03/30/2012 View Member's: Reviews |
This may be an unfair evaluation, but I made only one purchase, and this purchase has not gone well. I am very disappointed as i enjoyed visiting with Eddie and felt certain I would return here for my future appliance purchases. I am in the process of redoing a home, and am looking for a place to purchase high end appliances. Retailer Response (05/08/2012): We would like to work with you to find resolution to this issue. Our goal is to maintain customer satisfaction throughout your experience with us. |
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| Date Reviewed: 04/06/2012 | ||
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mattdicicco from unknown Member Since: 03/21/2012 View Member's: Reviews |
first i received the wrong stove and had to repackage it in order to have it shipped back. Then when i ordered a hood insert the wrong insert was sent and never verified. part of the issue was my fault by not verifying the hood part number with the sales rep thinking it was the only 36" type. i feel the rep should have verified it. now i have to deal with shipping it back again and re-ordering the right one. Retailer Response (05/08/2012): While we strive to keep miscommunications of this type at a minimum, they do occasionally happen. In this instance, the model numbers of the two ranges in question were only differentiated by a single letter and the hood insert was a misunderstanding of what your needs were. We apologize for the hardships these errors caused; however, we were happy to work with you until you found resolution and the correct appliances for your needs. We are constantly working to improve our communications with our customers. Thank you for your feedback. |
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| Date Reviewed: 04/03/2012 | ||
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dfclower from unknown Member Since: 03/18/2012 View Member's: Reviews |
The order was delayed slightly but when I emailed the toll free phone #, then the order moved in a timely manner and the delivery to my house by the freight line was very good .... Also after placing the order I was called by a salesperson, Mitchell and that added a human element to charging 5K into cyberspace... He was most helpful. |
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| Date Reviewed: 04/01/2012 | ||
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irisvanloon from unknown Member Since: 03/16/2012 View Member's: Reviews |
everything went smooth, no problems, fast free shipping. |
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| Date Reviewed: 03/25/2012 | ||
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mhphillips from unknown Member Since: 03/08/2012 View Member's: Reviews |
Live in Connecticut, Elite is in Texas. Called them up and they had the exact models (Liebherr refrigerator and Bosch dish washer) that I wanted. Couldn't believe their prices -- thought the had made a mistake.So uch lower than any other seller. Shipment was fine with timing to fit my travel schedule. What else could you ask for? |
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| Date Reviewed: 03/25/2012 | ||
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j.brandt1 from unknown Member Since: 03/08/2012 View Member's: Reviews |
I caught a price reduction after the placement of this order. If I had not seen it, it would not have been honored. I did get the reduction but it took multiple contacts and 2-3 weeks to get resolved. Retailer Response (05/08/2012): In this industry prices are subject to change at any time. These price changes include the prices of products rising as well as falling. We strive to offer our customer's the best available prices and work diligently to keep up with the price adjustments as they are introduced. In your case, we were happy to adjust your total due to the most recent price change. We do apologize for the lapse in time while applying the credit to your account. We are constantly working to streamline customer service within our company and will take your feedback into consideration while moving forward. Thank you for your feedback. |
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| Date Reviewed: 03/24/2012 | ||
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cspearman4 from unknown Member Since: 03/07/2012 View Member's: Reviews |
The prices are great, no tax, free shipping and a very knowledgable sales team. Great experience. Appliances arrived in 5 days. |
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| Date Reviewed: 03/21/2012 | ||
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james.v.martin from unknown Member Since: 03/04/2012 View Member's: Reviews |
I would absolutely continue to come back. Great prices and service. |
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| Date Reviewed: 03/19/2012 | ||
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scott.williams from unknown Member Since: 03/02/2012 View Member's: Reviews |
great |
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| Date Reviewed: 03/19/2012 | ||
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luc from unknown Member Since: 03/02/2012 View Member's: Reviews |
Only problem was that the shopping experience was a bit confusing. First I got email that "part of my order" (which consisted of a single item, a barbecue) was back-ordered, and when I was about to call to enquire, I got notified that I need to call freight company to schedule delivery.... Other than that, no problem. |
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| Date Reviewed: 03/16/2012 | ||
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sonyasmith73 from unknown Member Since: 03/06/2012 View Member's: Reviews |
Very easy to find the appliances and order. We waited a very long time (almost 2 months) to receive our cook top and double ovens. |
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| Date Reviewed: 03/13/2012 | ||
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wayne.cage from unknown Member Since: 02/25/2012 View Member's: Reviews |
We were offered storage of our appliance until we were ready to install. Although installation was not an option, that was not an issue. We received excellent treatment by the sales and warehouse staff. |
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