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Date Reviewed: 07/28/2009
maruf82 from unknown Member Since: 01/15/2007 View Member's: Reviews	Horrible customer service. Ordered faucet 3 weeks ago. Never received. Called multiple times and left voicemail. Never responded to emails. Had to dispute with my credit card to get my money back. I don't believe any of the 5-star ratings here are real. I think their employees are putting fake reviews here.	Overall Rating
Date Reviewed: 03/28/2009
nassy41 from unknown Member Since: 03/12/2009 View Member's: Reviews	My experience purchasing on his merchant site was great.	Overall Rating
Date Reviewed: 03/17/2009
tschweda from unknown Member Since: 02/21/2009 View Member's: Reviews	easy to use.	Overall Rating
Date Reviewed: 03/12/2009
paulngena from unknown Member Since: 03/12/2009 View Member's: Reviews	Terrible customer service. It took over two weeks, an email, and FIVE phone calls to cancel an order for an item they DID NOT HAVE and get my money back. Details: I called and emailed asking for my order to be canceled since they didn't have the item. Never received my money back. Two weeks later I called back and had to wait while they talked to someone else to get it canceled. This time I waited for confirmation. They sent an email showing the correct amount to be credited. A couple of days later I got an email showing a lesser amount was credited to my card. They didn't refund the Next Day Shipping even though they never shipped anything. Another call and they insisted they credited it the day of the sale. After calling my card co., I called them for the fifth time and finally got someone to realize that what they claimed was the shipping being credited on the day of the sale was actually shipping being charged. Finally it was refunded. Beware.	Overall Rating
Date Reviewed: 02/19/2009
dennisemorgan from unknown Member Since: 02/03/2009 View Member's: Reviews	Really easy Placing order and checkout will use this website again	Overall Rating
Date Reviewed: 02/17/2009
bj3568 from unknown Member Since: 02/01/2009 View Member's: Reviews	Placing an order was simple. The site search works well.	Overall Rating
Date Reviewed: 01/27/2009
blewchem from unknown Member Since: 12/22/2008 View Member's: Reviews	So far so good. Very easy website to navigate.	Overall Rating
Date Reviewed: 01/27/2009
lance from unknown Member Since: 12/09/2008 View Member's: Reviews	they need more search criteria to narrow results	Overall Rating
Date Reviewed: 01/20/2009
lgallagher from unknown Member Since: 01/04/2009 View Member's: Reviews	So far - so good. I've placed a total of 3 orders & I have no compliants. The only delivery issue I had was when Kohler shipped through an independent shipper & I had to call to request delivery which no one told me I would have to do. When I didn't receive delivery I called the shipper & they said they had the item for a while. I don't understand why they didn't deliver it.	Overall Rating
Date Reviewed: 01/12/2009
lastlaugh79 from CA Member Since: 01/12/2009 View Member's: Reviews	They took my money and never shipped me ANYTHING. Worst online shopping experience ever. I finally had to dispute the charges and am letting my credit card company deal with them. This company is a scam and will take you for all they can. Stay away, FAR away, and warn your friends and family.	Overall Rating
Date Reviewed: 11/02/2008
ataplett from unknown Member Since: 10/17/2008 View Member's: Reviews	Very clear and efficient process.	Overall Rating
Date Reviewed: 10/31/2008
qmemphis from unknown Member Since: 10/22/2008 View Member's: Reviews	Easy ordering...	Overall Rating
Date Reviewed: 09/22/2008
steve from unknown Member Since: 09/06/2008 View Member's: Reviews	So far so good	Overall Rating
Date Reviewed: 07/30/2008
skyvng from unknown Member Since: 07/21/2008 View Member's: Reviews	I had good customer service on the phone so far. Items I ordered were mostly in stock in California. Some were in stock in Iowa and I was told these will take longer to ship. Update: The items shipped from Iowa arrived timely via Ground shipping. Customer service reps were very helpful and friendly when I called to check status and other inventory questions.	Overall Rating
Date Reviewed: 05/28/2008
melissa_gouge from unknown Member Since: 05/19/2008 View Member's: Reviews	So far, your website is very user friendly - all of the information I needed was available and when I thought I had a question, I was able to find the answser myself - will definitely be back. Can't wait to see my new sink!!	Overall Rating
Date Reviewed: 05/07/2008
ssindelar from unknown Member Since: 04/25/2008 View Member's: Reviews	Great site & was very easy to use	Overall Rating
Date Reviewed: 05/06/2008
parriem from LA Member Since: 05/06/2008 View Member's: Reviews	I can't begin to describe how awful my experience with this company has been. In a nutshell, I ordered over $1400 worth of products. $600 of it never arrived. They refuse to re-send the lost products or reimburse me. The customer service representatives have been absolutely no help whatsoever. I am gutted and feel like a fool.	Overall Rating
Date Reviewed: 03/13/2008
timfruth from unknown Member Since: 03/02/2008 View Member's: Reviews	Faucet Direct rocks. Great prices and great on getting the order out on time.	Overall Rating
Date Reviewed: 03/11/2008
kathiem from unknown Member Since: 02/23/2008 View Member's: Reviews	Best deal on shipping!	Overall Rating

In order to provide the most relevant information, comments posted prior to the past 18 months may not be included.

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