turboTax deluxe
has steadily improved; excellent prompts for necessary information; easy to return to any portion of the filing process to edit or update entries
"instant chat" with a computer much inferior to live chat with person--very limited use
Posted May 3, 2008 - Biggest dissapointment: Intuit has diminished the "deluxe" version to force users with rental property to puchase a more expensive version of their software. Since they have a captive audience (one must purchase new copies of the app yearly) and are genning excellent returns for this "case cow", they are destroying all user loyalty. They fail to acknowledge what one can learn from their helpful support staff (Indian): that one can still use schedule E (rental income), accessing one's previous tax return, using this "supposedly diminished" deluxe version of TT.
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