Merchant Ratings
| Past 3 Months | Past 6 Months | All-time | |
|---|---|---|---|
| Positive (4 or 5) | 2 | 3 | 92 |
| Neutral (3) | 0 | 0 | 0 |
| Negative (1 or 2) | 0 | 2 | 12 |
| Total Reviews | 2 | 5 | 104 |
| Avg Rating |  5.00 |
 3.40 |
 4.54 |
| Address: | PO Box 224 Edison, NJ 08818 - US |
|---|---|
| Website: | http://www.fragranceshop.com |
| Business Hours: | 11AM-5PM EST Monday-Friday |
| Sales Phone: | 1-877-939-9397 |
| Service Phone: | 1-877-939-9397 |
| Sales Email: | sales@fragranceshop.com |
| Cust Service Email: | info@fragranceshop.com |
| Date Reviewed: 04/16/2012 | ||
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jrsawyer from NY Member Since: 04/16/2012 View Member's: Reviews |
(Edited April 16th by jrsawyer) Product was as expected, great packaging and fast delivery. I will buy again for sure. |
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| Date Reviewed: 04/04/2012 | ||
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wanda2006 from unknown Member Since: 04/04/2012 View Member's: Reviews |
As has always been the case, I am very happy with my order from fragranceshop.com. Online ordering is simple, the items have always been packaged securely, and arrive in perfect condition. I have purchased all my perfumes from them for over 5 years, and have no desire to use any other company. |
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| Date Reviewed: 01/10/2012 | ||
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kartikagirl from unknown Member Since: 01/10/2012 View Member's: Reviews |
Avoid this vendor at all costs! I purchased 3 perfumes for my daughter for Christmas at the end of November, 2011. It's now mid January 2012 and nothing. Firstly they kept telling me it would take up to 22 business days for delivery and gave me a tracking number which never updated. According to the US Postal Service site, they are still waiting for the parcel to be received from the vendor. Finally after many emails they have said the parcel is lost and to fill out the form they sent me, complete it in 10 days so that I can lodge an insurance claim. Well, no form was attached. I don't have the claim with the insurance company, the vendor does! If I don't complete the form (that was never sent) within 10 days, then my case is closed and I forfeit my money. I have paid about $240 for a Christmas present I never received and have a daughter who received nothing for Christmas as my money is gone. Thanks to these scammers, a miserable festive season. I have reported this matter to my bank. |
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| Date Reviewed: 01/06/2012 | ||
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veerdhesi from unknown Member Since: 12/21/2011 View Member's: Reviews |
This was a very pleasant buying experience. All items were delivered on time the way they were described. |
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| Date Reviewed: 12/27/2011 | ||
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tmess55 from unknown Member Since: 12/27/2011 View Member's: Reviews |
My order never arrived. I will not use this company ever again. Very dissatisfied. They do not issue an immediate credit. |
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| Date Reviewed: 05/25/2011 | ||
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fasaf from unknown Member Since: 11/09/2006 View Member's: Reviews |
3 days after I set the order, I got an email that they out of stock. I ordered a usual perfume to give as a gift on a specific day, now I have to find another store and probably won't get it on time. I won't recommend to buy from a store that can't monitor the stock. |
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| Date Reviewed: 04/16/2011 | ||
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Thaichic23 from NV Member Since: 04/16/2011 View Member's: Reviews |
I too dealt with Natazia the "Customer Service Consultant" at FragranceShop.com. At first, she seemed very helpful but after I tried to explain to her that they issued credit to the wrong credit card. She cut off all communication with me. Then submitted false information to the bank to avoid issuing credit for my return. The bank reversed the charge in their favor. To reopen my existing dispute I had to provide in writing proper documentation supporting my claim. I also included a copy of the original invoice, tracking information and all my email correspondence with this company. To date I have yet to receive my credit for the return. Hopefully, the bank reviews my letter and reverses the charge back in my favor. This is so frustrating all I want is my money back. I'm writing this review just to warn any potential buyers to BEWARE!!! Now I'm scared that my identity might have been stolen be this Natazia character. |
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| Date Reviewed: 03/22/2011 | ||
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Mauiboy12 from CO Member Since: 03/22/2011 View Member's: Reviews |
WARNING! Do not purchase from this Merchant. I purchased from them many years ago and was satisfied with their product. HOWEVER, after approximately 3 years, I had a fradulent charge on my credit card asking for the order to be shipped to Russia. I discovered the charge before my bank did because the company sent me an invoice with my purchase and total amount. I contacted the company and to their credit got an immediate response. They told me they did not charge my account, etc. I stated to them them that I have their emails stating otherwise, a credit card statement showing the charge and a letter from the Fraud Department. The interesting part of this whole transaction is that the company denies making any charges to my card..... if so, why do I have charge and then all of a sudden a credit from the comapny approx. three days after I reported it to them? Customer service has been responsive (same person Natazia) and polite, however BUYER BEWARE. Something criminal going on at FS.com |
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| Date Reviewed: 01/07/2010 | ||
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unhappy1234 from CO Member Since: 01/07/2010 View Member's: Reviews |
Paid extra for express 3 day delivery and received item after 6 days, it was late for a birthday. There lousy and rude Customer Service Consultant Natazia claimed it wasn't their fault it was late and included this (*Please note that the above are transit times only, and do not include processing time. Please allow at least 48 hours for order processing and packaging*) they were still a day late using their formula, and refused to refund the extra money paid for the 3 day delivery. Will never order from these people again!!! |
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| Date Reviewed: 03/26/2009 | ||
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kirwin93 from unknown Member Since: 03/06/2009 View Member's: Reviews |
Thanks for great prices and timely service! |
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| Date Reviewed: 03/26/2009 | ||
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a.annash from unknown Member Since: 03/06/2009 View Member's: Reviews |
Awesome, will definitely use again. |
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| Date Reviewed: 03/06/2009 | ||
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hungaterichard from unknown Member Since: 01/12/2009 View Member's: Reviews |
Great Customer service Great Prices. |
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| Date Reviewed: 03/06/2009 | ||
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sgiddon from unknown Member Since: 01/21/2009 View Member's: Reviews |
Both the product and delivery service are fantastic! |
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| Date Reviewed: 03/06/2009 | ||
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jjonathankinlay from unknown Member Since: 01/12/2009 View Member's: Reviews |
Excellent Prices Fast Delivery. Thank you! |
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| Date Reviewed: 03/06/2009 | ||
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hirokoeastwoodh from unknown Member Since: 01/12/2009 View Member's: Reviews |
Very pleased with the product and it arrived on time. |
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| Date Reviewed: 02/10/2009 | ||
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mmm10 from MI Member Since: 02/10/2009 View Member's: Reviews |
The FragranceShop.com pulled a "Bait and Switch" on me with a Kenneth Cole Black gift set for Christmas present. I ordered the Kenneth Cole Gift Set (3.4 EDT Cologne, 3.4 AfterShave, 2.6 Deordorant) online. FragranceShop then sent me a different Kenneth Cole Gift Set that I did NOT order: Cologne, Cologne, and Aftershave (2 colognes and 1 aftershave, but NO DEORDORANT! I complained several times, but FragranceShop, even after admitting they DID NOT have the gift set I ordered, would not resolve the situation to my satisfaction. Their customer service "consultant" is poorly trained and would not resolve my complaint. Lost my business forever. Due to this terrible service I sought a charge-back on my credit card as FRAGRANCESHOP.COM seems to think baut and switch and poor customer service, gets sales! I will not buy from them again, ever as reputable businesses do not pull BAIT AND SWITCH sales and are honest when they make a mistake (and make it good with the customer). |
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| Date Reviewed: 01/21/2009 | ||
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jjoeanderson from unknown Member Since: 12/22/2008 View Member's: Reviews |
Very satisfied with the transaction and great prices. |
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| Date Reviewed: 01/21/2009 | ||
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pattycanales.pattycanales from unknown Member Since: 12/22/2008 View Member's: Reviews |
would highly reccommend,fast,great prices,wonderful to deal with:) |
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| Date Reviewed: 01/21/2009 | ||
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staceyschultzs from unknown Member Since: 12/22/2008 View Member's: Reviews |
I was very pleased with my shopping experience. |
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| Date Reviewed: 01/21/2009 | ||
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vvaleriemoore from unknown Member Since: 12/09/2008 View Member's: Reviews |
positive |
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| Date Reviewed: 01/21/2009 | ||
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peterjbyerly from unknown Member Since: 12/09/2008 View Member's: Reviews |
Great prices; fast delivery. |
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| Date Reviewed: 11/12/2008 | ||
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bornATLman from GA Member Since: 11/12/2008 View Member's: Reviews |
I was scared to order from them. I had never heard of them. Plus, everywhere I looked for this cologne online(Nicole Miller For Men), I could never find it. Well, I have it here in my hands right now, and I am speechless. I have not been able to find this cologne anywhere since 2000, now I am happy as a clam. I Will use their services again, very soon, actually!! |
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| Date Reviewed: 08/12/2008 | ||
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michaeladcockm from unknown Member Since: 07/31/2008 View Member's: Reviews |
very fast, thanks |
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| Date Reviewed: 08/12/2008 | ||
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jjaniceknapp from unknown Member Since: 07/31/2008 View Member's: Reviews |
quick shipping...great quality! much obliged! |
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| Date Reviewed: 08/12/2008 | ||
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gondronjustin from unknown Member Since: 07/27/2008 View Member's: Reviews |
GREAT PRICES! |
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