Merchant Ratings
| Past 3 Months | Past 6 Months | All-time | |
|---|---|---|---|
| Positive (4 or 5) | 0 | 0 | 610 |
| Neutral (3) | 0 | 0 | 37 |
| Negative (1 or 2) | 0 | 0 | 31 |
| Total Reviews | 0 | 0 | 678 |
| Avg Rating | Not Rated |
Not Rated |
 4.47 |
| Address: | Kybotech Ltd, Grassthorpe Road, Sutton on Trent, Newark Nottinghamshire NG23 6QX - UK |
|---|---|
| Website: | http://www.gardenbuildingsdirect.co.uk |
| Business Hours: | 8am-8pm |
| Sales Phone: | 08001696016 |
| Service Phone: | 08712300380 |
| Sales Email: | kybotech.salesinformation@kybotech.co.uk |
| Cust Service Email: | kybotech.predelivery@kybotech.co.uk |
| Date Reviewed: 06/08/2006 | ||
|
tnaseem from unknown Member Since: 06/08/2006 View Member's: Reviews |
The shopping experience with them was okay. Ordering was easy and the item arrived within 2 days. There were missing bits from the shed that I had bought. It took 2 weeks to sort this out!
One thing to watch out for though is that customer reviews on their site are vetted. Only reviews which give 4 or 5 stars get listed. I reviewed my shed at 3 stars and it's never appeared on their site, despite several emails (all ignored) asking why this is. So take the reviews with a pinch of salt! Retailer Response (05/07/2007): Thank you for taking the time to submit feedback on www.GardenBuildingsDirect.co.uk - we welcome your positive feedback with regards our initial service. I am sorry to hear that the replacement parts took longer than you would have liked. With regards our review system, I can assure you that your review was received and read. Not all reviews are placed on the site, however this is simply because we cannot put all the reviews we receive on the site - there simply isn't space. The reviews genuinely reflect the majority of the feedback we receive. We welcome the chance to respond through sites like this, and I hope you would shop with us again. |
Overall Rating
|
| Date Reviewed: 04/04/2007 | ||
|
David&Mags from unknown Member Since: 04/04/2007 View Member's: Reviews |
I have had the misfortune to deal with 'Kybotech Ltd' on two occassions. One for the above-mentioned Garden Shed 06/09/04 and once a few days ago for a Garden Furniture 'Set' that I eventually cancelled. They go by lots of different names www.gardencentredirect.co., gardenbuildingsdirect.co.uk, etc, etc but the service, or, lack of it remains the same. Once they have your money they are not interested. They do not publish on their website anything other than 5 stars from reviewers who have received products from them, so watch out! Don't try to email them when something crops up as they are never answered. Very poor service indeed. Retailer Response (05/03/2007): Dear Customer, Kybotech Ltd. is proud of its shopping family which indeed encompass Garden Buildings Direct, Garden Centre Direct, Simply Garden Furniture and many more and we always aim to satisfy customers, especially when problems have arisen. We have a dedicated after sales department who work with our full team to organise deliveries and solve problems and we are sorry that you feel they did not come through for you on this occasion. Regards -Kybotech |
Overall Rating
|
| Date Reviewed: 05/06/2007 | ||
|
archiespeirs from unknown Member Since: 05/06/2007 View Member's: Reviews |
Warning, do not buy anything from this company. I ordered a garden storage box 3 months ago and it has not arrived. Endless attempts to get through to customer services/sales but constantly engaged (try for yourself 0871 230 0380). Successfully got through once to be told they would have to look into it and call me back, but they never did. They are dishonest and unscrupulous.
Retailer Response (09/28/2007): Dear Customer, We are aware of the issues that we had over the last few months. The business has recently put in place a new management structure including new, experienced customer support professionals who are more than happy to help resolve any issues you may have regarding service. This has had the benefit of dramatically reducing call waiting times on our phone lines and our email support service. Please note, the correct route for communication with us is on 08712300380 and the correct email address is productsupport@kybotech.co.uk. Thank you. Kybotech Webmaster |
Overall Rating
|
| Date Reviewed: 06/23/2007 | ||
|
rfh126 from unknown Member Since: 05/18/2007 View Member's: Reviews |
This is the worst company I have dealt with over the internet. Once I placed my order 1 part arrived. After spending countless hours in queues on the phone paying an 0870 premium rate the advisor on the phone would never ring back and emails went unanswered. Eventually we decided to cancel and low and behold the parts arrived the day before the original parts were to be returned.
Please spare yourself the hassle of dealing with this inept company. Retailer Response (09/28/2007): Dear Customer, We are aware of the issues that we had over the last few months. The business has recently put in place a new management structure including new, experienced customer support professionals who are more than happy to help resolve any issues you may have regarding service. This has had the benefit of dramatically reducing call waiting times on our phone lines and our email support service. Please note, the correct route for communication with us is on 08712300380 and the correct email address is productsupport@kybotech.co.uk. Thank you. Kybotech Webmaster |
Overall Rating
|
| Date Reviewed: 07/14/2007 | ||
|
montydog2007 from unknown Member Since: 07/14/2007 View Member's: Reviews |
As per the reviews below - DO NOT BUY ANYTHING FROM THIS COMPANY. We placed an order for a shed on the 24/06/07. We chose this company as they promise a 5 working day delivery period and, as we had a family party on the 7/7/07 and this was going to be converted to a "pubshed", needed a speedy delivery. We have also tried daily to contact them on their premium number and sent numerous e-mails (all of which have gone unanswered). The last e-mail sent on 9/7/07 requesting a full refund, as it was not delivered in time for the party, has also gone unanswered. I feel foolish as I did lots of research before purchasing this product and was also taken in by all the 5* reviews. Retailer Response (09/28/2007): Dear Customer, We are aware of the issues that we had over the last few months. The business has recently put in place a new management structure including new, experienced customer support professionals who are more than happy to help resolve any issues you may have regarding service. This has had the benefit of dramatically reducing call waiting times on our phone lines and our email support service. Please note, the correct route for communication with us is on 08712300380 and the correct email address is productsupport@kybotech.co.uk. Thank you. Kybotech Webmaster |
Overall Rating
|
| Date Reviewed: 01/24/2008 | ||
|
beckywinks from unknown Member Since: 01/24/2008 View Member's: Reviews |
I've had the worst experience with this company, firstly the website is rubbish I couldn't ever check my order status.
Once I had sorted out a delivery date I took the day off work, but when the lorry came they hadn't even put my order on it!
Then when they did deliver it, it was broken, each little clip that connects the sides were snapped, which makes it impossible to put it together, so basically it was worthless.
I then called to sort out a refund but was told by an advisor that I had to email over pictures as proof?! What a joke!
The item was faulty upon delivery and to actually speak to anyone you have to dial a national rate number (0871) which you will be on hold for at least 20 minutes listening to awful hold music. Trust me if you have issues and need to call, be prepared for long waiting times and rubbish service. I finally got my money back after one month from placing my order.
One star is being very generous as you can see from the other reviews I think people agree Retailer Response (02/05/2008): Firstly the delivery, we would not send a lorry to a customer if an item hadn't been loaded as the driver would have no paperwork for the item. It is our company policy to request photographs of any damage (as it was not faulty) to an item which is clearly stated in our terms and conditions. Once we have these we can see the problem for ourselves and act accordingly. Our contact centre call times are on average less than 2 minutes waiting time this can vary at times of high call volumes. If a customer does not wish to use the phone service we do offer the email support line as an alternative means of communication. Refunds are issued in accordance with our terms and conditions. |
Overall Rating
|
| Date Reviewed: 02/18/2008 | ||
|
Sengadog from unknown Member Since: 01/15/2008 View Member's: Reviews |
(Edited February 19th by Sengadog) I purchased a bike store in November 2007. When it arrived part of the side was damaged and it was missing its instructions. I telephoned them to let them know the problem. They couldn't have been more help they promised to pass the information on. The instructions were emailed and it took another 5 days to get the damaged part replaced but I am more than happy with the product and their service especially for the price. I would not hestitate in recommendeding them. |
Overall Rating
|
| Date Reviewed: 04/11/2008 | ||
|
impegaone from unknown Member Since: 04/11/2008 View Member's: Reviews |
Playhouse arrived early one morning as promised by email and a phone call from the driver, I found it very easy to put up with the instructions supplied, it took about 3 hours. The main thing is kids love it, even the cat has found a new home lol. I would deffinately recommend Garden Buildings Direct and teh servcie they have provided. |
Overall Rating
|
| Date Reviewed: 04/27/2008 | ||
|
riskfixer from unknown Member Since: 04/18/2008 View Member's: Reviews |
Site very easy to use. |
Overall Rating
|
| Date Reviewed: 04/30/2008 | ||
|
steve.garbutt from unknown Member Since: 04/18/2008 View Member's: Reviews |
Order process was simple and website information was clear and concise. Follow up e-mails were informative and accurate. |
Overall Rating
|
| Date Reviewed: 05/01/2008 | ||
|
robsmith from unknown Member Since: 04/21/2008 View Member's: Reviews |
placing the order was easy lets hope the goods arrive- web site indicated normal delivery would be 3-5 days but I e-mailed after4 days to find when delivery would be |
Overall Rating
|
| Date Reviewed: 05/07/2008 | ||
|
bobdobbs from unknown Member Since: 04/28/2008 View Member's: Reviews |
Excellent the answer to question 6 |
Overall Rating
|
| Date Reviewed: 05/08/2008 | ||
|
paul from unknown Member Since: 04/20/2008 View Member's: Reviews |
easy to order no fuss would recommend |
Overall Rating
|
| Date Reviewed: 05/08/2008 | ||
|
here15 from unknown Member Since: 04/22/2008 View Member's: Reviews |
It took 12 attempts to place this order over 2 days |
Overall Rating
|
| Date Reviewed: 05/08/2008 | ||
|
lgalvin.public from unknown Member Since: 04/18/2008 View Member's: Reviews |
Purchased the Mad Dash Peardrop Xtra Playhouse previously which was missing the roofing felt (which was dealt with very speedily) and decided to purchase the ezebase as well. Order went through fine on the web after talking to someone on the orderline, they were very helpful although I had to ring twice because they were so busy. |
Overall Rating
|
| Date Reviewed: 05/08/2008 | ||
|
williamspt49 from unknown Member Since: 04/29/2008 View Member's: Reviews |
I am happy with the order i placed. i hope it will arrive ok. |
Overall Rating
|
| Date Reviewed: 05/09/2008 | ||
|
38kennedy from unknown Member Since: 04/23/2008 View Member's: Reviews |
Good website, good prices & early delivery... |
Overall Rating
|
| Date Reviewed: 05/11/2008 | ||
|
skhardy from unknown Member Since: 04/25/2008 View Member's: Reviews |
It was harder to fill this in than order the shed! As it wouldn't let me get out until all questions were answered. |
Overall Rating
|
| Date Reviewed: 05/11/2008 | ||
|
paul from unknown Member Since: 04/25/2008 View Member's: Reviews |
First time to order very clear and easy to use ordering and explanation of items Thanks |
Overall Rating
|
| Date Reviewed: 05/11/2008 | ||
|
tdanbury from unknown Member Since: 05/02/2008 View Member's: Reviews |
web site easy to navigate. items fully explained. item 4 not informed if in stock at time of order |
Overall Rating
|
| Date Reviewed: 05/12/2008 | ||
|
janemongan from unknown Member Since: 04/26/2008 View Member's: Reviews |
Very Easy to navigate around the site, ordering is very easy and hassle free |
Overall Rating
|
| Date Reviewed: 05/12/2008 | ||
|
gsltr from unknown Member Since: 05/03/2008 View Member's: Reviews |
bloody awful. the greenhouse hasn't arrived yet. |
Overall Rating
|
| Date Reviewed: 05/13/2008 | ||
|
itom1963 from unknown Member Since: 04/27/2008 View Member's: Reviews |
I have searched for a shed at a lower price but have failed to find one, but if the shed quality and the company gives good customer service then that can be just as important. So far I have been happy with the ease of ordering and the details on the website for this shed. |
Overall Rating
|
| Date Reviewed: 05/13/2008 | ||
|
chs from unknown Member Since: 04/27/2008 View Member's: Reviews |
Delivery options could be a little more detailed stating roughly when it'll be delivered or that a call will be made to ensure I will be in. |
Overall Rating
|
| Date Reviewed: 05/13/2008 | ||
|
pbrookman from unknown Member Since: 04/27/2008 View Member's: Reviews |
Thought the price and description of the item was clear and concise, Would recommend this shop again...... |
Overall Rating
|
In order to provide the most relevant information, comments posted prior to the past 18 months may not be included.
|
Click here to report a problem or an abuse of our rating system.
|
