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Date Reviewed: 06/20/2001
jaymoeller from CA Member Since: 12/25/2000 View Member's: Reviews	Lemon CPU and lousy customer service! My new Performance desktop has the full 3 yr. warranty. It arrived with an inopperative motherboard fan, touchpad, hard drive, keyboard, mouse, USB port, and graphics card. I spent one day each weekend for many months on the phone with Gateway trying to fix the problems. (Gateway requires you to endure many hours on the phone in	Overall Rating
Date Reviewed: 06/21/2001
jerpat from FL Member Since: 09/23/2000 View Member's: Reviews	Would not recommend, or consider buying, from Gateway since their customer service stinks. Sent e-mail to their president 2 weeks ago; still waiting for reply. If their customer service is this lousy when a prospective customer has questions how lousy will it be after they have your money?	Overall Rating
Date Reviewed: 07/19/2001
TonyS from PA Member Since: 07/17/2001 View Member's: Reviews	I don't know what has happened to these guys. They used to be OK, but lately can't seem to get much of anything right. You better hope your PC works when you get it, and that it keeps working because GW's tech support is completely useless. I think their tech support consists exclusively of people that couldn't get hired at McDonalds.	Overall Rating
Date Reviewed: 01/07/2002
dragoon101 from CA Member Since: 04/08/2001 View Member's: Reviews	(Edited January 07th by dragoon101)  I ordered some monitors from their accessory store and the price/delivery was excellent. I cannot vouch for their computer quality but their accessory store is great. I believe they subcontract this side of the business to NECX.	Overall Rating
Date Reviewed: 05/01/2002
greengnt from NH Member Since: 05/01/2002 View Member's: Reviews	Showed item was in-stock, took order, and then waited a full-day to report that they had backordered.	Overall Rating
Date Reviewed: 05/16/2002
pammyj from WI Member Since: 05/16/2002 View Member's: Reviews	This company does not honor their prices on the Pricegrabber website. They don't have a very good customer service department.	Overall Rating
Date Reviewed: 06/01/2002
hornman333 from AZ Member Since: 06/01/2002 View Member's: Reviews	What has happened to Gateway - recently had my computer serviced by them (if you can call it that) - took them over 3 weeks to install a video card. Would never buy another computer from them.	Overall Rating
Date Reviewed: 06/04/2002
petebull from CA Member Since: 06/04/2002 View Member's: Reviews	I noticed that Gateway has recently brought the store "in-house" so it's not operated by NECX anymore. Site has been updated and I had a great experience with them. I felt very confident buying from a large manufacturer like them rather than "web" companies.	Overall Rating
Date Reviewed: 06/05/2002
cdbolan from PA Member Since: 06/05/2002 View Member's: Reviews	hp950xi printer ordered fm Gateway Accessories Store, thru local Gateway Store, arrived swiftly, as advertised. Experience was so good, ordered Sony DSC-F707 camera on-line Saturday and received Wednesday, as advertised. Excellent service. Gateway computer service excellent.	Overall Rating
Date Reviewed: 06/05/2002
wdc1906 from AL Member Since: 06/05/2002	I ordered a laptop and have not received it. The customer service department in useless. Will not sign for laptop when it does arrive from whereever. My emails have gone unanswered. Not good people at gateway.	Overall Rating
Date Reviewed: 06/11/2002
baud56 from NM Member Since: 06/11/2002 View Member's: Reviews	Ordered a digital camera online, Gateway confirmed the order by phone, and didn't try to sell me anything else. Got the camera before I expected it and everything was in perfect working order. I will continue to do business with Gateway, they are very professional.	Overall Rating
Date Reviewed: 06/15/2002
FredLinn from unknown Member Since: 06/15/2002 View Member's: Reviews	We have 3 Gateway computers, just received the third. The prices are good, service is very good, replaced warrantee items with no fuss. Fine outfit and equipment.	Overall Rating
Date Reviewed: 06/16/2002
BAUERCE from unknown Member Since: 04/26/2002 View Member's: Reviews	Just bought a new 600XL laptop with all the trimmings. It's a great machine, arrived early, and the customer service people have been wonderful. I've used gateway products for about 10 years now. I was going to go with a Dell for this new laptop, but Gateway's friendly people and great prices won me back. The only drawback is that some of the tech support people are a little less helpful than I remember previously. You might have to talk to a couple of people instead of just one. Great machine!	Overall Rating
Date Reviewed: 06/20/2002
dbw784 from NJ Member Since: 02/07/2002 View Member's: Reviews	I have bought many things for Gateway. Gateway has one of the best customer service departments around. The prices at Gateway are amoung the best. I compared prices with retailers all over the internet, and Gateway definetely had the lowest. They also almost always offer free shipping on orders over $99, but if you miss out on the promotion by a day (or even a week), just give them a call and they'll credit you for the shipping (they did for me). Buy from Gateway, I know I will again.	Overall Rating
Date Reviewed: 07/06/2002
anothermary2 from AR Member Since: 07/06/2002	One of the saddest declines in customer service and support for any major computer retailer. After all the inaccurate information, inept tech support, and discourteous phone support, I will never, ever purchase anything else from Gateway!!!	Overall Rating
Date Reviewed: 07/09/2002
DavidSummitt from IN Member Since: 07/09/2002 View Member's: Reviews	Don't buy from gate way ordered on 6/12.... they canceled order 7/4... made me reorder, no repropriation... I called several times and they said it would be there in 4-5 days... Stay away!!!	Overall Rating
Date Reviewed: 07/11/2002
structure34 from CT Member Since: 04/14/2002 View Member's: Reviews	I think everyone should fall in love with guys that have free shipping specials. The internet almost always has better prices than retail stores, but shipping often kills it. Gateway had a great price on my monitor, Samsung Syncmaster 753, and free shipping as well. Thank you so much!	Overall Rating
Date Reviewed: 07/24/2002
klaybyrd from PA Member Since: 03/14/2001 View Member's: Reviews	Just bought another computer, but have been dealing with Gateway since '89. Good products and great customer support. Like the Gateway stores, too.	Overall Rating
Date Reviewed: 07/26/2002
healwhans from NY Member Since: 07/26/2002 View Member's: Reviews	I placed an order with Gateway (eventhough I never liked them) for an Intel wireless card because in pricegrabber it was advertised with no tax and free shipping. Best price. When I placed the order online, I ordered two, I got charged tax and shipping. I sucked it up. Not too long after the order was confirmed, I got an email that it's back ordered. Gee, that stinks. And lastnight 7/25/02 at 9:41pm I got an email that the order was cancelled. So, a week goes by and again Gateway screwed me!!!	Overall Rating
Date Reviewed: 07/30/2002
CSeka from CT Member Since: 07/30/2002 View Member's: Reviews	I on my 7th Gateway so I'm satisfied with the product. Dell computers are a bit quieter but the Gateway "bundle" suits me better. Service ranges from excellant to so-so, tech support has gone down hill but I've not needed much so it has not been a major problem. At its worst, it's still better than Conpaq. Product 5, Sevice 4, Support 3	Overall Rating
Date Reviewed: 08/09/2002
Quakem from NY Member Since: 08/09/2002 View Member's: Reviews	WOW, one of the best purchases I've made. Ordered 2 Samsung 955DF monitors on 8/7 good price, free shipping and it came the next day... now thats service. I highly recommend them.	Overall Rating
Date Reviewed: 08/19/2002
Sithus from MI Member Since: 08/19/2002 View Member's: Reviews	Ordered Sony AC adapter 8-15, had a tracking number 8-16 and it was delivered 8-18. No shipping charge was great.	Overall Rating
Date Reviewed: 08/26/2002
carvrc from MA Member Since: 08/26/2002 View Member's: Reviews	I purchased a laptop from them! They charged me $49.00 for shipping! Most companies that charge that much get it to you in a matter of 1-3 days. the confirmation letter says 2-3 business days It has been 5 days! They rip you off on shipping. Probably cost them $14 to send by ground shipping!	Overall Rating
Date Reviewed: 08/26/2002
mahlss from IL Member Since: 08/26/2002 View Member's: Reviews	My order was cancelled with no explanation. When I sent an email asking why I was sent an automated response suggesting I send an email. I had to call and sit on hold for 20 minutes to be told it was just not available. It's easy to have the lowest price on things you can't supply!	Overall Rating
Date Reviewed: 08/27/2002
taburns3 from CA Member Since: 08/27/2002 View Member's: Reviews	Package was sent to wrong address. I’ve called Gateway numerous times to resolve the problem and credit my account. Very little action from Gateway occurred. Because I stopped calling, they closed the issue. It’s been three months and I still have not been paid and wonder if I ever will. This company really stinks!!!	Overall Rating

In order to provide the most relevant information, comments posted prior to the past 18 months may not be included.

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