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Merchant Ratings
Past 3 Months Past 6 Months All-time
Positive (4 or 5) 1 1 99
Neutral (3) 0 0 3
Negative (1 or 2) 0 0 9
Total Reviews 1 1 111
Avg Rating 5 Star Review
5.00
5 Star Review
5.00
4.5 Star Review
4.43
Address: 444 Castro St., Suite #140
Mountain View, CA 94041 - US
Website: http://www.guitarherostore.com
Business Hours: M-F, 10AM - 5PM PST
Sales Phone: 650-930-1300
Service Phone: 650-930-1300
Sales Email: service@guitarherostore.com
Cust Service Email: service@guitarherostore.com

GuitarHeroStore.com

http://www.guitarherostore.com

With PriceGrabber Since 10/21/2005


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Date Reviewed: 11/26/2009
andy from unknown
Member Since:
11/10/2009

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Reviews
Great product, great website- smooth, easy to find. Sometimes tricky- can easily mess up and order WRONG PLATFORM- they should BOLD the platforms a bit more to visually ensure that consumers purchase the correct one. Overall Rating
5 Star Review
 
Date Reviewed: 01/27/2009
gemnjewel from unknown
Member Since:
12/09/2008

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Reviews
Good website. Easy to follow and order from. Won't hesitate to order here again Overall Rating
5 Star Review
 
Date Reviewed: 12/14/2008
daniset from unknown
Member Since:
12/06/2004

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Reviews
This is the first time I have used this merchant. It did not say if my product was out of stock and there was a notice that they were closed for the Thanksgiving weekend so I am hoping I will not have any problems. The price was great and ease of ordering was wonderful. Please don't disappoint me!!!! Overall Rating
5 Star Review
 
Date Reviewed: 12/12/2008
jaws5738 from CO
Member Since:
12/12/2008

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Reviews
This is my first experience ordering from Red Octane and I could not be happier. This is the ONLY place I could find Guitar Hero World Tour Band Kit for PS2 in stock and ready to be delivered. All other places, if they had them in stock, were in store only meaning I could purchase it online but had to go to the store to pick it up. Since I live 1-2 hours from a Wal-Mart, Best Buy, Target, etc, that was not an option. I looked at Red Octane and there it was...free shipping and all! Total time from placing the order to sitting on my front doorstep was 6 days (including the weekend)...that's it! I would highly recommend Red Octane to anyone who is looking for Guitar Hero items not usually found in stores. I will definitley shop here again! I know my little guy is going to be thrilled when he sees it Christmas morning! Thanks again!!! Overall Rating
5 Star Review
 
Date Reviewed: 10/09/2008
paulamleboeuf from unknown
Member Since:
09/30/2008

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Reviews
This is my first time on this website I just hope the order somes promptly-please do not sell my e-mail or mailing address!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! Overall Rating
4 Star Review
 
Date Reviewed: 10/07/2008
RobertoIGS06 from unknown
Member Since:
09/21/2008

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Reviews
Process was quick and easy...as it ought to be. Overall Rating
5 Star Review
 
Date Reviewed: 10/02/2008
dj_coolswiny from unknown
Member Since:
09/16/2008

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Reviews
I love Red Octane. I been on this website several times. Just thought about registering myself and buy the stuff from it now on. Its great and im pleasure to be a part of it. Overall Rating
5 Star Review
 
Date Reviewed: 10/02/2008
hrdrock7 from MS
Member Since:
10/09/2004

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Reviews
ordered before and wasvery satisfied Overall Rating
5 Star Review
 
Date Reviewed: 09/25/2008
debcan4 from unknown
Member Since:
09/16/2008

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Reviews
Very easy to navigate and purchase, even with my slow connections. Overall Rating
5 Star Review
 
Date Reviewed: 09/24/2008
jldonner from unknown
Member Since:
10/13/2005

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Reviews
Easy web site to use. Good prices for their products. Overall Rating
5 Star Review
 
Date Reviewed: 09/22/2008
christalena03 from unknown
Member Since:
09/13/2008

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Reviews
I feel that the FedEx delivery days should be explained more if they are not self-explanatory. But overall, my ordering experience so far has been a good one. Overall Rating
4 Star Review
 
Date Reviewed: 08/24/2008
dntcmi from unknown
Member Since:
08/08/2008

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Reviews
Well we'll see how it goes this is the first time i've ordered from here. Was not happy about having to bye it though it's not even a year old and i had to replace it. They should have given me a replace free or at a dicount. I also had to wait three mths for it to be in stock? Overall Rating
4 Star Review
 
Date Reviewed: 08/18/2008
tonycool from unknown
Member Since:
08/02/2008

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Reviews
it was fast and easy thanks alot Overall Rating
5 Star Review
 
Date Reviewed: 08/15/2008
digitalnv from unknown
Member Since:
08/06/2008

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Reviews
The new website UI was easy to navigate and use. Overall Rating
5 Star Review
 
Date Reviewed: 07/01/2008
guitarzer0 from CA
Member Since:
07/01/2008

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Reviews
fast shipping and love the free key chain! Overall Rating
5 Star Review
 
Date Reviewed: 05/28/2008
jimward85 from unknown
Member Since:
07/29/2007

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Reviews
RedOctane was the ONLY source where I could find the Guitar Hero II Xbox360 bundled with two guitar controller. Overall Rating
5 Star Review
 
Date Reviewed: 02/14/2008
andrewg from unknown
Member Since:
10/18/2007

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Reviews
All in all it was a very smooth ordering process, and I would definately buy from them again Overall Rating
5 Star Review
 
Date Reviewed: 11/30/2007
llawinger from unknown
Member Since:
02/10/2006

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Reviews
I was very pleased with the experience. Delivery time would have only been 4 business days instead of 5, but UPS didn't leave the package on the first delivery attempt. I actually placed another order the next day for something that wasn't available when I placed the first order. The only drawback was that I had to pay shipping on the second order. Both orders arrived the same day. They are both gifts and I loved the extras included in the bundles. :^) Overall Rating
5 Star Review
 
Date Reviewed: 11/28/2007
thepauls from unknown
Member Since:
11/12/2007

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Reviews
I found the whole ordering process easy to do and easy to understand. I also appreciated the quickness of the whole process. Thanks! Overall Rating
5 Star Review
 
Date Reviewed: 11/27/2007
CoreyEubank from NM
Member Since:
09/26/2002

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Reviews
Placed my order on Nov. 13 & the online store showed instock / ships within 24 hrs. Four days, no shipping confirmation, site still showed in stock. I followed thier requirements, emailing within 2 days if no shipping confirm. is received. I sent 2 emails inquiring about the status & 1 phone call to thier office & left a message. No reply to my emails (I have two ticket numbers) & never returned my call. They claim to respond in 48 hrs for a phone call & 24 hrs for an email, but 2 weeks, still no word from the merchant. They claim to notify in the event of a delay in delivery, but did not. I did receive a shipping notice today, 11-27-2007, but the item will not arrive before the birthday party tommorow, so I had to buy another gift. I would have been ok with this merchant had they lived up to thier customer service claims and let me know the status, but they ignored me. Buyer beware, you are at thier mercy and they know it, so they will show you no respect as a paying customer Overall Rating
1 Star Review
 
Date Reviewed: 11/27/2007
ckristiansen from unknown
Member Since:
11/11/2007

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Reviews
Beginning of order was told free shipping - shows $4.99 shipping charge Overall Rating
4 Star Review
 
Date Reviewed: 11/26/2007
ssHiep from NJ
Member Since:
11/26/2007

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Reviews
(Edited December 03rd by ssHiep)  Took wayyy to long to ship, ordered 11/6 got on 12/3, almost a month. Also forgot items and conatcted them for details. Overall Rating
3 Star Review
 
Date Reviewed: 11/26/2007
sam.reisner from unknown
Member Since:
10/27/2007

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Reviews
Wouldn't accept my main email address, which has a + [plus sign] in it. That should be fixed Overall Rating
4 Star Review
 
Date Reviewed: 11/24/2007
Bigole from unknown
Member Since:
11/05/2007

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Reviews
I hope that the delivery goes well and I will be thoroughly pleased Overall Rating
4 Star Review
 
Date Reviewed: 11/24/2007
Geiser from unknown
Member Since:
11/08/2007

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Reviews
Very happy with this site. Went directly to the information I needed with a minimum of keystrokes. Free shipping was a nice surprise. Overall Rating
5 Star Review
 
In order to provide the most relevant information, comments posted prior to the past 18 months may not be included.
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