| Past 3 Months | Past 6 Months | All-time | |
|---|---|---|---|
| Positive (4 or 5) | 1 | 1 | 99 |
| Neutral (3) | 0 | 0 | 3 |
| Negative (1 or 2) | 0 | 0 | 9 |
| Total Reviews | 1 | 1 | 111 |
| Avg Rating | 5.00 |
5.00 |
4.43 |
| Address: | 444 Castro St., Suite #140 Mountain View, CA 94041 - US |
|---|---|
| Website: | http://www.guitarherostore.com |
| Business Hours: | M-F, 10AM - 5PM PST |
| Sales Phone: | 650-930-1300 |
| Service Phone: | 650-930-1300 |
| Sales Email: | service@guitarherostore.com |
| Cust Service Email: | service@guitarherostore.com |
| Date Reviewed: 11/26/2009 | ||
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andy from unknown Member Since: 11/10/2009 View Member's: Reviews |
Great product, great website- smooth, easy to find. Sometimes tricky- can easily mess up and order WRONG PLATFORM- they should BOLD the platforms a bit more to visually ensure that consumers purchase the correct one. |
Overall Rating |
| Date Reviewed: 01/27/2009 | ||
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gemnjewel from unknown Member Since: 12/09/2008 View Member's: Reviews |
Good website. Easy to follow and order from. Won't hesitate to order here again |
Overall Rating |
| Date Reviewed: 12/14/2008 | ||
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daniset from unknown Member Since: 12/06/2004 View Member's: Reviews |
This is the first time I have used this merchant. It did not say if my product was out of stock and there was a notice that they were closed for the Thanksgiving weekend so I am hoping I will not have any problems. The price was great and ease of ordering was wonderful. Please don't disappoint me!!!! |
Overall Rating |
| Date Reviewed: 12/12/2008 | ||
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jaws5738 from CO Member Since: 12/12/2008 View Member's: Reviews |
This is my first experience ordering from Red Octane and I could not be happier. This is the ONLY place I could find Guitar Hero World Tour Band Kit for PS2 in stock and ready to be delivered. All other places, if they had them in stock, were in store only meaning I could purchase it online but had to go to the store to pick it up. Since I live 1-2 hours from a Wal-Mart, Best Buy, Target, etc, that was not an option. I looked at Red Octane and there it was...free shipping and all! Total time from placing the order to sitting on my front doorstep was 6 days (including the weekend)...that's it! I would highly recommend Red Octane to anyone who is looking for Guitar Hero items not usually found in stores. I will definitley shop here again! I know my little guy is going to be thrilled when he sees it Christmas morning! Thanks again!!! |
Overall Rating |
| Date Reviewed: 10/09/2008 | ||
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paulamleboeuf from unknown Member Since: 09/30/2008 View Member's: Reviews |
This is my first time on this website I just hope the order somes promptly-please do not sell my e-mail or mailing address!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! |
Overall Rating |
| Date Reviewed: 10/07/2008 | ||
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RobertoIGS06 from unknown Member Since: 09/21/2008 View Member's: Reviews |
Process was quick and easy...as it ought to be. |
Overall Rating |
| Date Reviewed: 10/02/2008 | ||
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dj_coolswiny from unknown Member Since: 09/16/2008 View Member's: Reviews |
I love Red Octane. I been on this website several times. Just thought about registering myself and buy the stuff from it now on. Its great and im pleasure to be a part of it. |
Overall Rating |
| Date Reviewed: 10/02/2008 | ||
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hrdrock7 from MS Member Since: 10/09/2004 View Member's: Reviews |
ordered before and wasvery satisfied |
Overall Rating |
| Date Reviewed: 09/25/2008 | ||
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debcan4 from unknown Member Since: 09/16/2008 View Member's: Reviews |
Very easy to navigate and purchase, even with my slow connections. |
Overall Rating |
| Date Reviewed: 09/24/2008 | ||
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jldonner from unknown Member Since: 10/13/2005 View Member's: Reviews |
Easy web site to use. Good prices for their products. |
Overall Rating |
| Date Reviewed: 09/22/2008 | ||
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christalena03 from unknown Member Since: 09/13/2008 View Member's: Reviews |
I feel that the FedEx delivery days should be explained more if they are not self-explanatory. But overall, my ordering experience so far has been a good one. |
Overall Rating |
| Date Reviewed: 08/24/2008 | ||
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dntcmi from unknown Member Since: 08/08/2008 View Member's: Reviews |
Well we'll see how it goes this is the first time i've ordered from here. Was not happy about having to bye it though it's not even a year old and i had to replace it. They should have given me a replace free or at a dicount. I also had to wait three mths for it to be in stock? |
Overall Rating |
| Date Reviewed: 08/18/2008 | ||
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tonycool from unknown Member Since: 08/02/2008 View Member's: Reviews |
it was fast and easy thanks alot |
Overall Rating |
| Date Reviewed: 08/15/2008 | ||
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digitalnv from unknown Member Since: 08/06/2008 View Member's: Reviews |
The new website UI was easy to navigate and use. |
Overall Rating |
| Date Reviewed: 07/01/2008 | ||
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guitarzer0 from CA Member Since: 07/01/2008 View Member's: Reviews |
fast shipping and love the free key chain! |
Overall Rating |
| Date Reviewed: 05/28/2008 | ||
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jimward85 from unknown Member Since: 07/29/2007 View Member's: Reviews |
RedOctane was the ONLY source where I could find the Guitar Hero II Xbox360 bundled with two guitar controller. |
Overall Rating |
| Date Reviewed: 02/14/2008 | ||
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andrewg from unknown Member Since: 10/18/2007 View Member's: Reviews |
All in all it was a very smooth ordering process, and I would definately buy from them again |
Overall Rating |
| Date Reviewed: 11/30/2007 | ||
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llawinger from unknown Member Since: 02/10/2006 View Member's: Reviews |
I was very pleased with the experience. Delivery time would have only been 4 business days instead of 5, but UPS didn't leave the package on the first delivery attempt. I actually placed another order the next day for something that wasn't available when I placed the first order. The only drawback was that I had to pay shipping on the second order. Both orders arrived the same day. They are both gifts and I loved the extras included in the bundles. :^) |
Overall Rating |
| Date Reviewed: 11/28/2007 | ||
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thepauls from unknown Member Since: 11/12/2007 View Member's: Reviews |
I found the whole ordering process easy to do and easy to understand. I also appreciated the quickness of the whole process. Thanks! |
Overall Rating |
| Date Reviewed: 11/27/2007 | ||
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CoreyEubank from NM Member Since: 09/26/2002 View Member's: Reviews |
Placed my order on Nov. 13 & the online store showed instock / ships within 24 hrs. Four days, no shipping confirmation, site still showed in stock. I followed thier requirements, emailing within 2 days if no shipping confirm. is received. I sent 2 emails inquiring about the status & 1 phone call to thier office & left a message. No reply to my emails (I have two ticket numbers) & never returned my call. They claim to respond in 48 hrs for a phone call & 24 hrs for an email, but 2 weeks, still no word from the merchant. They claim to notify in the event of a delay in delivery, but did not. I did receive a shipping notice today, 11-27-2007, but the item will not arrive before the birthday party tommorow, so I had to buy another gift. I would have been ok with this merchant had they lived up to thier customer service claims and let me know the status, but they ignored me. Buyer beware, you are at thier mercy and they know it, so they will show you no respect as a paying customer |
Overall Rating |
| Date Reviewed: 11/27/2007 | ||
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ckristiansen from unknown Member Since: 11/11/2007 View Member's: Reviews |
Beginning of order was told free shipping - shows $4.99 shipping charge |
Overall Rating |
| Date Reviewed: 11/26/2007 | ||
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ssHiep from NJ Member Since: 11/26/2007 View Member's: Reviews |
(Edited December 03rd by ssHiep) Took wayyy to long to ship, ordered 11/6 got on 12/3, almost a month. Also forgot items and conatcted them for details. |
Overall Rating |
| Date Reviewed: 11/26/2007 | ||
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sam.reisner from unknown Member Since: 10/27/2007 View Member's: Reviews |
Wouldn't accept my main email address, which has a + [plus sign] in it. That should be fixed |
Overall Rating |
| Date Reviewed: 11/24/2007 | ||
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Bigole from unknown Member Since: 11/05/2007 View Member's: Reviews |
I hope that the delivery goes well and I will be thoroughly pleased |
Overall Rating |
| Date Reviewed: 11/24/2007 | ||
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Geiser from unknown Member Since: 11/08/2007 View Member's: Reviews |
Very happy with this site. Went directly to the information I needed with a minimum of keystrokes. Free shipping was a nice surprise. |
Overall Rating |
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