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Date Reviewed: 09/04/2007
dhotchki from WA Member Since: 09/04/2007 View Member's: Reviews	Don't waste your money!!! I would never recommend this company. I ordered a washer and dryer from them, listed as in stock and was told would be shipped within 2-3 business days. Got an e-mail, as did many other reviewers, stating shipping would be a few days later. Long story short, took 2 weeks to SHIP the washer, let alone receive it and now over 90 days later there is still no dryer and they can't tell me anything about it. I have been in contact with them every few days for a week and a half now and am constantly told that they will e-mail me within 2 business days. I have yet to receive an e-mail. The customer service rep gave me his extension to call him back, but it's someone elses' line and he can't help me. When I ask for the supervisor, he's not available, but they can put me on hold although it might be over an hour before they can find him. Basically they use your money as a loan and you never see the item. Don't be fooled by the good reviews. Avoid this company	Overall Rating
Date Reviewed: 08/05/2007
FrankStevens from unknown Member Since: 08/05/2007 View Member's: Reviews	I ordered 36 wine glasses (3 types, 12 each) from homeclick. All the glasses arrived within 2 days of their estimated delivery date. The glasses were all Waterford Crystal and very fragile. I was very concerned about how the glasses would arrive... There actually was one damaged glass in the shipment, but customer service helped me get an immediaite replacement.	Overall Rating
Date Reviewed: 07/20/2007
JerseyGirl80 from NJ Member Since: 07/20/2007 View Member's: Reviews	(Edited July 20th by JerseyGirl80)  Homeclick had the best selection for my bathroom remodel (tub , faucet, and sink). The sales and customer service reps were very knowledgeable and made sure I had everything I needed. I will definetely shop here again.	Overall Rating
Date Reviewed: 06/19/2007
ashalee143 from NJ Member Since: 06/19/2007 View Member's: Reviews	my sales rep was very good at helping me find the right items i needed for my kitchen....shipping was quick and i LOVE my items which i use all the time! great shopping experience :)	Overall Rating
Date Reviewed: 06/17/2007
shopgirl777 from NJ Member Since: 06/14/2007 View Member's: Reviews	I knew the Grohe faucet I wanted was going to be expensive, so I wanted to look online for the best price. Homeclick had the best price and it was in stock!! And only 4 days later, it was at my house!!! I would definetly shop here again!!	Overall Rating
Date Reviewed: 04/30/2007
sparkleplenty from ME Member Since: 04/30/2007 View Member's: Reviews	I'm still waiting for part of my order. Contacting via email is a joke. I have never had a problem with other online companies before after many orders, but I certainly do not want to deal with this company again.	Overall Rating
Date Reviewed: 04/05/2007
dkhigh from AZ Member Since: 04/05/2007 View Member's: Reviews	Ordered china from them. Was told not available until after Holidays. Immediately cancelled order. Received order any way weeks later and my card was charged. Opened boxes only to find they shipped me another china pattern which was discontinued!!! Don't use this merchant if you want correct on time orders.	Overall Rating
Date Reviewed: 03/08/2007
LennaPerlman from NJ Member Since: 03/08/2007 View Member's: Reviews	I placed an order for 2 items totalling $360.00 - that were shown as in stock at the time I placed my order. My confimation email then showed that things would not ship for several weeks. OK no biggie, I can wait. Several weeks passed, no shipping confirmation so I called to cancel the order, since I needed this stuff. At that time I was told it would take 2 days to confirm cancellation (WTH?!) and apply refund. Today I got an email confirming $57.00 of a refund and cancellation of one of the two items (although the credit has yet to appear in my account). I called to inquire and was told they were waiting for confirmation from their supplier before they would cancel. What is that all about?! They agreed the item had never shipped - but would not refund my money?! This company clearly has no interest in either customer service or above board business practices. I HIGHLY recommend they be avoided at all costs!	Overall Rating
Date Reviewed: 02/27/2007
brpla from NY Member Since: 02/12/2007 View Member's: Reviews	If I could give this company a zero if I would. Very poor customer service. Tried to cancel an order according to their policy and it has been five weeks and still no credit to my credit card. I would never do business with this company again and you should not either!!!!!!!!!!!!!!	Overall Rating
Date Reviewed: 02/25/2007
gtpic from NY Member Since: 02/25/2007 View Member's: Reviews	said they had in stock and just waited for it to never arrive	Overall Rating
Date Reviewed: 02/19/2007
Oilman from TX Member Since: 02/19/2007 View Member's: Reviews	Online status showed item was in stock. This vendor charged our credit card. then told us the item was out of stock. Numerous delivery dates were provided but no item was ever delivered. Numerous emails were sent politely requesting status of shipment but were not answered. I would not recommend ordering fromthis vendor.	Overall Rating
Date Reviewed: 02/18/2007
anoblitt from AL Member Since: 02/17/2007 View Member's: Reviews	(Edited February 18th by anoblitt)  to get refund. after reading all the reviews on this site i notice most of the positive reviews are from nj, ny and pa. could they b from employees, friends etc? makes one wonder. this item was from the outlet, you would think it would be in stock. worst online order experience i have ever had and i order online regularlly. never again from hc	Overall Rating
Date Reviewed: 01/31/2007
zman1 from OH Member Since: 01/31/2007 View Member's: Reviews	Ordered the Toto Drake toilet through HomeClick. I was a bit suspicious based on the variation in the reviews. My toilet was listed as being in stock with shipment in 2 business days. The automated email generated by my order stated that the product would ship within the next 6 weeks. I emailed Homeclick for clarificaion and was promptly advised it would ship within 2 business days. Based on the tracking information it actually took 4 days to initiate the shipment, but I received my order a few days later. The packing job was one of the best I have seen-you could drop the box ten feet and not damage the toilet. This was the first toilet installation I had ever attempted so I was debating whether or not to call a plumber, but decided to give it a shot. It turned out to be one of the easiest plumbing jobs I have ever attempted. The new toilet is working great - but I would not order the quiet-close seat (Not worth the extra cost). Highly recommend HomeClick and Toto.	Overall Rating
Date Reviewed: 01/25/2007
stevenfreds from NY Member Since: 10/07/2006 View Member's: Reviews	(Edited February 05th by stevenfreds)  My wife and I had to replace an entire kitchen damage in a fire. The difficulty was doing this with amount paid by the insurance company. We found that at homeclick.com, we were able to do this and have money left over.	Overall Rating
Date Reviewed: 01/18/2007
auntbop from NJ Member Since: 01/18/2007 View Member's: Reviews	Merchandise was confirmed and charged to cr. card w/ 1 week est. shipping date. Checked status online 1 week later, said order was delayed. Waited 1 more week, same info online. Called HomeClick - said they had been informed 2 days after the order was placed that the merchandise was discontinued and would not be shipped. I never received an e-mail or phone call even tho address and phone number was provided AND I was never issued a credit. Stay away!	Overall Rating
Date Reviewed: 01/13/2007
rcallo8406 from VA Member Since: 06/28/2006 View Member's: Reviews	I ordered a Duravit console sink from Homeclick on 12/4/2006. Two weeks later they send me the console but not the sink. I call their customer service and after an eternity of waiting they agent tells me it is out of stock and will ship by 1/8/2007. Well on January 8th I call once again and ask why hasn't the sink shipped. The agent says I will call you back before 6PM today. Needless to say I did no receive a call. On the 9th I log into their site and see that the item is delayed. I call and explain I need the sink because it is for a remodeling project that is underway. The agent places me on hold and comes back 15 minutes later to say that the sink is out of stock and will not be available until mid-February. I tell here this is unacceptable and to cancel the cancel the order and send a return label for the console. Now I receive an email from customer svc telling me to return the console at my cost and they are charging a 25% restocking fee. Total joke. Do not buy from Homeclick.	Overall Rating
Date Reviewed: 12/26/2006
rrrcryst from unknown Member Since: 11/30/2006 View Member's: Reviews	This was my first purchase from this company, two TOTO toilets. The price was very good and shipping was free. My initial reaction was uncertainty as shipping was promised by or before Jan11th on an end of November order and the credit card was billed immediately. The toilets came in less than a month and were handled very well by a professional shipping company. All in all I was very pleased and saved appreciably over a local suppplier. Would definitely recommend to friends.	Overall Rating
Date Reviewed: 12/12/2006
novaman63 from IL Member Since: 12/12/2006 View Member's: Reviews	I got scammed by Homeclick.com. YOU also may have been scammed without your knowledge! Shortly after purchasing from Homeclick.com these charges started appearing monthly on my Credit Card statements: WLI*SHOPPERDISCOUNT , 800-889-8776 , CT $10.00 I found out that Homeclick.com gave my credit card information to an outfit called Webloyalty.com. This happened during Homeclick.com's check out process. A popup window appears that says something like this.."Click here to save $10 on you next purchase". What they do not tell you is that when you click on it Homeclick.com automatically forwards your credit card info to Scam partner Webloyalty.com and you are enrolled in some discount program where you get charged $10 monthly unless you cancel after 30 days. Homeclick.com gets a piece of the pie from this deceptive scam. Check your credit card statements. I had to cancel my credit card as a result. Do not shop at scam site Homeclick.com.	Overall Rating
Date Reviewed: 11/30/2006
tdbrooks from unknown Member Since: 12/30/2003 View Member's: Reviews	Never again. Placed $500+ order on Sept 1...they immediately charged credit card but not ONE of items were in stock and they never mentioned. Some items came a month later with others promised with form email SIX WEEKS after order. When the six weeks arrived, they had still not shipped and sent ANOTHER form email promising ANOTHER six weeks. I then xcld the order and a week later, one of the cancelled items arrived, but no credit of any kind was made. Another two weeks passed and finally they sent email acknowledging cancel, stating as reason: Customer didn't want item. The nerve! Another week passed and credit card was finally refunded. Terrible customer service...be warned.	Overall Rating
Date Reviewed: 11/16/2006
TopUser from NY Member Since: 11/16/2006 View Member's: Reviews	Homeclick.com is one of the first sites that I have used that really made online ordering so easy to understand. I never had to guess how to complete my transaction. Best of all, after shipping charges, I still had dramatic savings!	Overall Rating
Date Reviewed: 11/16/2006
stevenfreds from NY Member Since: 10/07/2006 View Member's: Reviews	We ordered a kitchen and dinning room full of "stuff" for our new home that we needed to have for our 1st Thanksgiving here. Thank you homeclick.com for deliverying everything ontime!	Overall Rating
Date Reviewed: 11/01/2006
aharris2 from PA Member Since: 05/30/2006 View Member's: Reviews	(Edited November 01st by aharris2)  EXCELLENT SERVICE, EXCELLENT PRICE, FAST, FREE SHIPPING, NO TAX, WHAT'S NOT TO LIKE ABOUT THEM, WILL DEFINITELY SHOP AGAIN IN NEAR FUTURE. THANK YOU SO MUCH	Overall Rating
Date Reviewed: 11/01/2006
charles12345 from NY Member Since: 11/01/2006 View Member's: Reviews	I purchased a few items from Arthur Court Magnolia collection that I was able to find cheaper here than at my local department store.......Received my order quickly and when I called to cancle one of the products their phone staff was very courteous.	Overall Rating
Date Reviewed: 10/13/2006
stevenfreds from NY Member Since: 10/07/2006 View Member's: Reviews	Basically, my homeclick experience was a good one. They had the product that I wanted at a good price and delivered it as expected. When I called with question the customer service people were effective and able to answer my questions. I did think that the freight cherges were a little high.	Overall Rating
Date Reviewed: 09/19/2006
Silverbuyer from WA Member Since: 09/19/2006 View Member's: Reviews	My order still hasn't arrived. HomeClick charged me over $2900.00 immediately, and claimed that "We have this item in stock. In stock items will ship within 1-2 business days". It's been over 5 weeks, and still no products. Three emails and two phone calls later, and I only have one response which was "we'll have to call you back". I can't believe this company is still in business. Zero communication, absolutely would never purchase with them again.	Overall Rating

In order to provide the most relevant information, comments posted prior to the past 18 months may not be included.

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