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Date Reviewed: 07/21/2009
marthafritz from unknown Member Since: 01/30/2008 View Member's: Reviews	As I was printing my order, I noticed that you advertise free shipping. I was charged for shipping. Why?	Overall Rating
Date Reviewed: 05/13/2009
Clay from NC Member Since: 05/13/2009 View Member's: Reviews	I ordered a Toto toilet that was damaged during shipment. After refusing delivery it took me several days and numerous phone calls and long waits to get someone at Homeclick to 'confirm' the damaged shipment. I was told my credit card would be credited within 3 days. After 2 weeks with no response from Homeclick (Home Décor Products) I was able to confirm via Toto that the company had declared Chapter 7 bankruptcy. I had to go through my credit card company to dispute the charge which was eventually removed. If this company emerges out of bankruptcy please avoid conducting business with them. While the economy may have contributed to its downfall the atrocious customer service sealed its fate.	Overall Rating
Date Reviewed: 03/23/2009
afelin from unknown Member Since: 03/03/2006 View Member's: Reviews	If you want to loose your time and money try to shop with HomeClick.com. I spent quiet bit of my time trying to find a good price for a jetted tub and found one at a different company that is also authorized dealer for the brand. The price was really close to what HomeClick.com was offering it for. Just to check it out I called HomeClick and was told that they can beat the price. So I made an order through them, and they mailed me a conformation letter and charged my credit card. Two weeks later when all sales in other stores and theirs as well were over they canceled my order! Now I have to pay more money plus our construction project will be delayed as well! So welcome to HomeClick.com world!	Overall Rating
Date Reviewed: 03/19/2009
jbbf from CA Member Since: 03/19/2009 View Member's: Reviews	Do not order from them. I ordered a BBQ..the website said it was in stock ready for delivery. They make you agree to a strange cancellation policy during the process. Then I got the confirmation and it said it was backordered. I called within 10 minutes and was told the order was in process and couldnt be cancelled. If I returned it it would be a 15% restock fee. A total scam that apparantly reading the reviews they do to a lot of people. Stay away.	Overall Rating
Date Reviewed: 03/11/2009
watsonrs from PA Member Since: 03/11/2009 View Member's: Reviews	Customer service is remarkably bad. Positives: My order (a Toto toilet, Barclay pedestal sink, and an American Standard faucet + accessories) initially shipped quickly, prices were very competitive, and I believe that I have a faucet I can use. Big negatives: They sent me the wrong toilet. Mistakes happen, but it took multiple phone calls, with 15-45 min. on hold, to get them to even schedule the return. The sink had a cracked pedestal. Again, should be no problem - just replace it. But it has taken me a month of phone calls to customer service (being told, "We're waiting to hear from the manufacturer,") and emails that were outright ignored for me to decide that it would be best to return the sink and start over with a different vendor. To this, they have responded, stating that a new pedestal will arrive within the next week or so. We'll see. Cross your fingers that nothing goes wrong. I'm now going to buy my toilet elsewhere, even if I have to pay more.	Overall Rating
Date Reviewed: 02/23/2009
J43Gallop from MA Member Since: 02/23/2009 View Member's: Reviews	the ad said in stock - shipped within 1 - 2 days - I ordered on Jan 28 - my credit card was charged on Jan 30 - today is Feb. 23 and I still have not received the item	Overall Rating
Date Reviewed: 02/23/2009
KittyA from VA Member Since: 02/23/2009 View Member's: Reviews	I still have not received my order after multiple calls to the vendor (which go unanswered after the automated attendant sends you to Customer Service) and multiple emails that have never been responded to. I have contacted my credit card company - HomeClick had no problem charging me right away - and have disputed the charge. I intend to pursue additional action as in this day and age, this type of unethical service is outrageous.	Overall Rating
Date Reviewed: 02/06/2009
remod from NY Member Since: 02/06/2009 View Member's: Reviews	Terrible. * Poor customer service in general (put on indefinite hold more than once) * Items that appeared in stock when I ordered, went on backorder once I hit 'submit'. * Then I received double of everything on one shipment. I've been calling for weeks trying to get them to pick up the extra merchandise that they double shipped. On 4 separate phone calls I've been promised return labels, so far no action at all has been taken. I have escalated this to a customer service manager.	Overall Rating
Date Reviewed: 02/02/2009
queenvashi from WI Member Since: 02/02/2009 View Member's: Reviews	Based on everything I'd read about Homeclick, I was hesitant about buying from them despite the fact they were selling the bed I wanted (Klaussner Miller Mission Bed), at 50% less than other merchants. However, it seemed the biggest complaint people had made about Homeclick was the amount of time it took to receive the order. Since time was not of the essence for me, I decided to cross my fingers and take the plunge. I ordered the bed on 1/13/09 and today, 2/2/09 it's sitting in my bedroom and looking better than I had expected. The bedframe even came with slats with supports, although that hadn't been mentioned in their ad. True, Homeclicks customer support is a bit weak, and there was a slight breakdown in their communication process. At one point they said the shipment was going to be delayed, but that turned out to be incorrect. They said they'd send an email regarding the order status, but never did. However, when all is said and done, I feel I got a great deal and am very happy.	Overall Rating
Date Reviewed: 01/23/2009
kelly444 from PA Member Since: 01/23/2009 View Member's: Reviews	We ordered a towel warmer with "satin nickle" finish and received a towel warmer that was painted. We returned the item and purchased a chrome version (which we verified was actually chrome!). However, HomeClick charged us a restocking fee even though we made the case that the description was misleading and we did purchase the towel warmer in a different finish. Bad form!	Overall Rating
Date Reviewed: 12/22/2008
NYshopper212 from NY Member Since: 12/22/2008 View Member's: Reviews	You have to love online merchants which sell goods without having anything in inventory... welcome to the Amazon model gone bad - it's HomeClick.com They will charge your card full price, tax and shipping even if the goods aren't available... in my case, even if the merchandise has not been put into production. I waited 5 months, and heard every excuse. Fortunately they refunded the money, but I'm not a bank - and $250 returned with no interest after 5 months! Under the FTC guidelines and fulfillment rules, they were to inform me of any delays within "30 days"... but they probably count on no one reporting them. Good luck in talking to an executive... they are do well guarded by customer service representative who couldn't care less. Bunch of scam artists. I called both the FTC and State Attorney General office... looking forward to seeing these guy get they just rewards... Perhaps five months and $250,000!	Overall Rating
Date Reviewed: 12/18/2008
bathbuilder from PA Member Since: 12/18/2008 View Member's: Reviews	Placed order on Sunday Dec 7. Homeclick charged my CC immediately. I attempted to cancel the order 4 days later because there was little likelihood that the product would arrive before Christmas. It wasn't in stock. After my cancellation call, two days later I was informed that I couldn't cancel because the order was in the "shipping process", meaning that Homeclick ordered the product from the manufacturer before Homeclick's system transferred the cancellation request to the proper department (can you say "intentional delay"). A week later I was informed that the product was either in the warehouse or would arrive the next day, and be shipped to me by Monday the 22nd. If it isn't shipped before the end of the day on Monday, I can try to cancel the order again without a restocking fee according to the Homeclick policy. DON"T BUY FROM HOMECLICK. What a hassle!	Overall Rating
Date Reviewed: 11/13/2008
Lazydog11 from NJ Member Since: 10/22/2007 View Member's: Reviews	Worst customer service. Item was due to ship in 4-5 weeks. Took several ion. Rep said I was emailed on 10/27 stating a back-order, nearly 4 weeks later. Wrong & I would have cancelled in that case. Then told he would look into the issues and email me the next day. When I asked for a phone call so I would have a better service I was told no that email was all they do. 3 days later I receive the email stating shipping in another 3 weeks. Overall 10 weeks to maybe receive the item that I was told 4 from the start. No service & then bad service. I received 1/2 of the item after 6 weeks. Now, what good is a pedestal sink leg without the sink top? USELESS. STAY AWAY from this place as it costs you more in the end. So called "Pro" services is just as useless.	Overall Rating
Date Reviewed: 10/23/2008
califdude3 from CA Member Since: 10/23/2008 View Member's: Reviews	I had a problem with being shipped 2 of the same item, due to a problem on their online store. Even with the mistake being on their end and immediately notifying them of the duplicate order, they were not able to stop the shipment... and then they want me to pay for the shipping! After multiple calls to their customer service, they were unresponsive. This business needs to learn what great (or even mediocre) customer service is in a hurry. I will not shop at Homeclick again.	Overall Rating
Date Reviewed: 10/01/2008
linskee from MA Member Since: 10/01/2008 View Member's: Reviews	This merchant is fabulous. I purchased a Toto EcoDrake toilet in August and it was delivered, nicely packed, in 6 days. Then in September, I purchased 2 sinks and a sink grid from them. One sink and the grid were on back order, but when I didn't want to wait for them, they issued me a refund, no problem. The other sink was delivered in less than a week. Their prices are great, too!	Overall Rating
Date Reviewed: 09/17/2008
barbara0024 from NJ Member Since: 09/17/2008 View Member's: Reviews	I ordered an item and later was told it would not be able to ship. I requested a credit and am waiting weeks for it. I have very poor communication from the company.	Overall Rating
Date Reviewed: 09/12/2008
planetjanetopia from unknown Member Since: 09/03/2008 View Member's: Reviews	I would definitely use Homeclick again.	Overall Rating
Date Reviewed: 09/04/2008
surfup from unknown Member Since: 09/13/2005 View Member's: Reviews	Bought the Hansgrohe Axor Starck 24" towel bar. Excellent pricing, fast shipping and good packing.	Overall Rating
Date Reviewed: 08/26/2008
day_angel31 from unknown Member Since: 08/17/2008 View Member's: Reviews	It took 3 different trucking companies to get the tub to my house	Overall Rating
Date Reviewed: 08/20/2008
bonovak from unknown Member Since: 08/09/2008 View Member's: Reviews	I'm glad I found this site! Will definitly be shopping here again.	Overall Rating
Date Reviewed: 08/19/2008
larryjj from unknown Member Since: 08/03/2008 View Member's: Reviews	Good customer service, the e-mail from UPS confirming when my order would arrive is a good touch.	Overall Rating
Date Reviewed: 08/15/2008
arlenebiker from unknown Member Since: 08/06/2008 View Member's: Reviews	ITEM CAME AS PROMISED AND IS EXCELLENT.	Overall Rating
Date Reviewed: 08/14/2008
miriamndls from unknown Member Since: 08/05/2008 View Member's: Reviews	My first experience shopping on HomeClick.com was very enjoyable. I've wanted to buy the Denby Azure Coast dinnerware for over a year, but the department store prices were outrageous. HomeClick's 4-piece place setting is a real bargain by comparison, and the free rice bowls are just icing on the cake.	Overall Rating
Date Reviewed: 08/14/2008
wieselwerkstatte from unknown Member Since: 08/05/2008 View Member's: Reviews	i've used them before and i'll shop from them again. good prices, good service.	Overall Rating
Date Reviewed: 08/12/2008
mjctexas from unknown Member Since: 08/03/2008 View Member's: Reviews	While the prices aren't always the best on the 'Net, ordering is easy. I usually order china and silver items, so time to receipt is a bit slow. But that's made clear by Homeclick.	Overall Rating

In order to provide the most relevant information, comments posted prior to the past 18 months may not be included.

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