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Date Reviewed: 10/16/2009
ombass from unknown Member Since: 01/11/2006 View Member's: Reviews	Even though I placed my order the night before (so it could ship the next day), I got the email saying the order had been received, and would take 1-2 days for processing... unless I wanted to call and "verify my order" to expedite the process. When you call they just hit you with dont you need accessories? Warranties? And they lie to you and tell you that camera battery life isnt so hot.. so dont you need the extended battery? The customer service people are RUDE. And even after verifying my order, they still would not ship it out same day, even though its not even 12 noon EST. And calling back to talk to customer service? They wont even answer. You wait on hold for 5 min at a time, then they eventually hang up on you. You want sales? They of course pick right up, after only one ring. I had to call sales TWICE to get my order canceled. First time they transferred me to some guy's voicemail. I cancelled my order and will never buy here again. DO NOT EVER BUY FROM THIS MERCHANT!!	Overall Rating
Date Reviewed: 10/05/2009
sandman2 from unknown Member Since: 08/31/2009 View Member's: Reviews	(Edited October 16th by sandman2)  Never buy anything from this company they will rip you off. I bought a brand new projector in May from them which had $200 rebate. So I applied for rebate to Mitsubishi and, Mitsubishi took couple of months to respond to the rebate. They came back and told me ibuydigital has ripped you off by cutting out the serial number from the projector and from the box and sold you as a new item, And they put a fake serial number tape on the projector. When I call the manager at ibuydigital and send them all the pictures with all the info, and asked him to replace the projector,he ended up blaming me for cutting out the serial number from the projector. He told me he can’t do anything about it. We sold you a new item. Nothing can be done. He also added they do cut out the serial numbers from the boxes and equipment before they sell to a customer because they are in wholesale business. I wish he knew that Serial number tempering is crime. He did not care if report this to BBB or Manufacture.	Overall Rating
Date Reviewed: 10/05/2009
F1shKATHER from unknown Member Since: 10/05/2009 View Member's: Reviews	I ordered the NIKON D5000 and within 2 days received a conformation email stating that my order was processed and shipped. It’s now been a month and had yet received my order. I cancelled my order and I tell you folk’s out there NOT TO BUY ANY ITEM FROM THIS WEBSITE. I’m also thinking of reporting them to the BBB.	Overall Rating
Date Reviewed: 09/25/2009
fholbert from CA Member Since: 01/14/2008 View Member's: Reviews	I've been trying to find out the status of my order, appears it's never shipped. I've been listening to hold music for the last 1:17:53. I want my money back.	Overall Rating
Date Reviewed: 09/17/2009
jdc1977 from CO Member Since: 02/08/2007 View Member's: Reviews	I ordered the Canon Powershot D10 from ibuydigital.com on 9/16/09. The order confirmation stated that I'd be getting an e-mail when the item shipped. I got an e-mail this morning, 9/17, that stated my order has been received and would be processing for another 2-3 days. To "expedite the process," I called the number they recommended. The rep proceeded to try and upsell me on a battery pack deal. I passed on it and he said the order would go out "immediately." So I asked if it was going to ship today and he said that it would ship today or latest tomorrow. I cancelled my order. From now on, I'm going to stick with Amazon or Adorama.	Overall Rating
Date Reviewed: 09/11/2009
hw94 from CT Member Since: 03/05/2002 View Member's: Reviews	The site promised a brand new Nikon D90 with factory warranty, but the camera arrived is a gray market stuff even without a serial number on it. Battery won't charge to full. A totally dishonest merchant. Stay away from Ibuydigital.	Overall Rating
Date Reviewed: 09/09/2009
microrws from CA Member Since: 09/09/2009 View Member's: Reviews	I called IBuyDigital.com to find out if the Canon 24 to 105L lens was gray market or not I was told it was not. So I ordered the lens but when I got the lens it did not come with a US warrantee card so I called to find out why I did not get one and I was told that it is warrantee by them and not by Canon. They are fast to take your money but not to up on honesty. I would have bought the lens any way I would like to know what my exposure is before I buy something. They are fast to ship I got the lens I just don’t trust their way of doing business.	Overall Rating
Date Reviewed: 09/08/2009
sirbuildit from MA Member Since: 09/08/2009 View Member's: Reviews	I ordered a projector and their site indicates orders ship within 1-2 days. I waited until day 3 and sent and email following up. I received a generic reply message telling me orders are processed in 2-3 days and to call if I want to expedite my order. I waited until day 6 and then canceled my order. I sent 4 emails and did not receive a reply from a human until 3 hours after I canceled my order. Poor service and they don't live up to their promises. In an age where people expect better and faster service this company falls short. I placed a new order with another company after canceling my order with IBuyDigital and I have already received tracking numbers for my shipment. Amazing that within 3 hours you can get this level of service from someone else. Sure, I paid $8 more for the projector, but it was well worth it. STAY AWAY FROM IBUYDIGITAL, unless you like poor service.	Overall Rating
Date Reviewed: 09/07/2009
Mike_Smith from CA Member Since: 11/09/2001 View Member's: Reviews	I decided to order an LG BD 390 Blu-ray Disc Player from IBuyDigital because they had the lowest price and because it was listed as IN STOCK. I called after a couple of days of ordering and was told it will ship in a few days. After it was supposed to ship, I called 3 more times, each time I was told it will ship "tomorrow." After 10 days total (with the item STILL showing on their web site as "in stock") I called and cancelled the order, and was told the item had not yet arrived from the manufacturer! Why can't they be more frank with their customers?!	Overall Rating
Date Reviewed: 08/31/2009
pwallstrom from OR Member Since: 08/31/2009 View Member's: Reviews	DO NOT DO BUSINESS WITH IBUYDIGITAL.COM. I ordered a camera, chose a faster shipping method and talked to a sales agent to expedite shipping. They were very friendly and assured me that it would arrive on time. When I received the UPS tracking code I found that it would arrive 10 days later (after I would be gone on a month long vacation). All this would have been fine if they fixed the error - everyone makes mistakes. They did not and told me I would have to buy another camera and I would not get a refund until the first was returned (in 2 weeks or less - impossible if you are on a month long vacation...). DO BUSINESS WITH SOMEONE ELSE!	Overall Rating
Date Reviewed: 08/28/2009
BusinessServicesSolutions from unknown Member Since: 11/23/2007 View Member's: Reviews	BUYER BEWARE! PRODUCTS DO NOT CARRY A MANUFACTURES USA WARRANTY! PRODUCT IS GRAY MARKET INDUSTRIAL GRADE. THIS COMPANY IS NOT MANUFACTURER AUTHORIZED TO SELL. We purchase a Panasonic AG-HPX170 Camcorder but we received a AG-HPX175. Panasonic USA refused to register the products warranty nor recognized the rebate requested as product is Gray Market. After demanding a full refund seller demanded a 10% restock fee to return ($393.90). This company makes their money on the restock fees advising you that it was your error and you submitted to their terms and conditions upon ordering. If you purchased from this company contact the manufacturer of you purchase with the model number and serial number to confirm then return the product and dispute your credit card for fraud.	Overall Rating
Date Reviewed: 08/27/2009
CameraBuyer797 from FL Member Since: 08/27/2009 View Member's: Reviews	Very shady site. They offered the Canon XS camera at the cheapest online price (I should've known better!) so I ordered. I got a call the next day saying the lens doesn't come with the camera and that it's a camera body only purchase. I haven't found any reputable sellers that sell this as a camera body only purchase. They claim it's new, but I get the feeling they at least repackage the product to push for the up-sell. I wouldn't trust anything they're selling.	Overall Rating
Date Reviewed: 08/27/2009
KaterynQPublic from MO Member Since: 08/27/2009 View Member's: Reviews	Got the Kodak Z1012 IS at the lowest price, no tax/shipping. Had a great experience with IBD! Ordering was simple, had good phone customer service (they will ask you to call for a quick confirmation and accessory upsell, but no hassle) and camera arrived in perfect condition. (Ordered 8/18, arrived UPS 8/23.) As box had been opened, I chatted with Kodak (using camera's serial #) and verified that the camera was new. My receipt from IBD serves as my warranty guarantee. Would definitely buy from IBD again!!	Overall Rating
Date Reviewed: 08/26/2009
tonatiu from NY Member Since: 08/26/2009 View Member's: Reviews	Purchased a Nikon s630 from ibuydigital. It was by far the lowest price I could find. They called me to verify the transaction and asked if I were interested in buying a longer life battery. I said that I could not afford it and, after some discussion, they gave the battery to me for free. It shipped the same day and, in fact, came earlier than I had expected as I was out of town when UPS dropped it at my door. I had a heck of a time getting them to pick it up and hold it for me buy that's another story. I would recommend ibuydigital but I would be leery of having UPS deliver anything.	Overall Rating
Date Reviewed: 08/19/2009
exclamationman from unknown Member Since: 04/04/2007 View Member's: Reviews	I will NEVER buy anything from ibuydigital.com. They had the lowest price by $10.00 on a projector. I called them to verify they had the projector in stock. The sales guy said, “Yes, it is in stock” and immediately told me about an extended warranty for the bulb for the low price of $299. He gave me his and extension. I called back later to purchase the projector, once again verifying it being in stock. When I turned down the extended warranty for the bulb the sales guy dropped the price to $199. I was told, and it states on the product page that the item would ship out in 2-3 days. I received a confirmation email only saying that the order was received. The next day I received an email stating that the order was being processed. The following day I called them to ask for a login to their website to track the status of the order and their response was, “We will send you an email with the tracking information”. A week went by, no email, no tracking info. I checked my credit car	Overall Rating
Date Reviewed: 08/19/2009
sub_b from WA Member Since: 08/19/2009 View Member's: Reviews	HORRIBLE CUSTOMER SERVICE: After wasting 5 days of mine with emails and phone calls for a $1200+ order they cancelled my order without any communication. This is after telling me twice my order had processed and then telling me that it had shipped. Avoid them if you want to save your time and energy.	Overall Rating
Date Reviewed: 07/31/2009
canonuser990 from NY Member Since: 07/31/2009 View Member's: Reviews	I had been considering purchasing a Canon G10 camera for quite some time, and in the end I selected iBuydigital based on the price it offered. This is simply the WORST online shopping experience I have EVER had. 1) The camera came in a completely damaged box 2) The dealer will not pay for shipping back the damaged product 3) I contacted CanonUSA out of frustration, and was told that iBuyDigital is NOT an authorized dealer. I was told that as long as I received the warranty certificate in the camera, then it means the camera was new. Guess what, THE WARRANTY CERTIFICATE IS NOT THERE! WOW. What a nightmare. If you believe in honest business dealing, do not shop here. This deal scams scams scams. It is by far my worst shopping experience online so far, and I am a frequent online shopper. This dealer is dishonest and unethical. I would recommend that you stay away.	Overall Rating
Date Reviewed: 07/27/2009
anujvasu from NJ Member Since: 07/27/2009 View Member's: Reviews	Worst Online Buying Experience Ever! Placed an order for canon vixia hf-20 on July 10, 2009 opn the phone. Was told that the camcorder would be shipped the same day and reach by July 13. On July 13th when I called, I was told that it will be shipped on that day. Same reply the next day. On July 15 I was told that they do not have stock and will get the same by the end of the week and I should get July 20th. No luck for the whole of next week. Finally today when I called they were honest enough to say that they have no clue of when they will ship. They went ahead and changed the price on the camera online (increased it by almost $200) and online says instock. I am guessing they took the order at low price and now since they know they can sell it for more they just decided to not ship my order. Worst experience of online buying ever. Should have stuck to amazon or someone and not fallen for the price trap.	Overall Rating
Date Reviewed: 07/23/2009
trentwood from CA Member Since: 07/23/2009 View Member's: Reviews	They had the lowest price and this was my initial reason for trying them. After I placed the order I received an email saying I had to call them for "verification." I understood this to mean up-sell me on some other junk. I called their sales line and was greeted with "whaddya want?" Before I could finish explaining I was transferred. The next person told me I had to pay around $60 insurance on my order of $629. I asked why that was and the person said "the bulky size and weight of the shipment." I asked "How heavy can it be?" and the person said probably around 25lbs. I said "It's a 3 pound ultra portable projector. How is that possible?" Then I was offered a warranty, which I refused. I said "I don't want the projector" and the salesperson offered $699, which I also refused. For the next 3 days I got more emails asking me to call followed by a final email saying my order had been processed. Now I am working with Chase Visa to dispute the charge. These guys are GREASY. Avoid them.	Overall Rating
Date Reviewed: 07/20/2009
dcustomer from IL Member Since: 07/20/2009 View Member's: Reviews	Beware, they rip off their customers with bad shipping practices! I ordered a panasonic camera from them. It was ordered with 2-3 days shipping at 24.99. The camera arrived after 5 days (2 days processing and 3 days shipping) however it was shipped GROUND!(which is free on their website). They substituted the 2-3 days shipping for ground since it would arrive within the time you ordered it. - however they will not reimburse you for the money you paid extra for shipping which you did not get!!!! Do not do business with - poor customer service - waited hours on the phone to speak with a service representative.	Overall Rating
Date Reviewed: 07/17/2009
Zatarl from PA Member Since: 07/17/2009 View Member's: Reviews	I had a very good experience buying a Panasonic Lumix camera from IBUYDIGITAL. They had the best price I could find online. My order was placed online in the morning and they called me in the afternoon to verify my order and offer to sell me an extended life battery for a "very low" price. I turned them down and then they offered me a camera case which I accepted. After that, they went back to the extended life battery with a better price than first offered. Again, I turned them down. That was it. The products were shipped the next day and they sent me an email with the tracking number. They arrived on time in working order. I would buy from them again.	Overall Rating
Date Reviewed: 07/15/2009
MRedemann from unknown Member Since: 04/07/2009 View Member's: Reviews	Purchased Canon PowerShot SX1 IS - lowest price found in web - and received camera 48h later. That is speed! Excellent. Received address confirmation call - clearly trying to sell more stuff to me - before shipment went out. Received no electronic order invoice just blank confirmation with order # without order details. That could be improved. Other than that, experience was excellent.	Overall Rating
Date Reviewed: 07/15/2009
lifeisgood98 from CA Member Since: 07/15/2009 View Member's: Reviews	I had to cancel my order out of frustration. A day after ordering a Nikon D90 SLR camera from them, I received an email asking me to call them to verify the order. I called and waited, and waited. The first call, I hang up after 20 mins. The second call was 45 mins before I got to talk to a "person". By the time I got to talk to someone, I was so mad that I had to cancel my order. This company does not know how to treat their customer properly. Please take your business somewhere else. I've read lots of bad reviews for this company and I thought maybe they couldn't be that bad.... but the truth after having to deal with them personally, I've concluded that I will never, EVER do business with them. THEY'RE horrible.	Overall Rating
Date Reviewed: 07/14/2009
yeowkf from MI Member Since: 07/14/2009 View Member's: Reviews	I was a little skeptical about iBuyDigital after reading some of the negative posting on the web. Due to the great price, I decided to give it a try anyway! I placed an order for a CANON Rebel XSi with IS lens kit on 6th July. I received an email from them on the 7th asking me to call their toll free number and I did. I did not have to wait on the phone for long. We went through the order. The representative double check my mailing information and asked if I want to buy anything else. I told him “not at this time”. He was very polite and thanked me for my order and told me that my order will be send for processing and I should get my camera in 3-5 business day. This was followed up with an email. I received an email from them on the 8th July telling me that my order has been shipped and was given a tracking number. I was taking pictures with my new camera on the 10th July!! WOW!! Am I happy with the service? DEFINITELY! Would I buy from iBuyDigital.com again? ABSOLUTELY!	Overall Rating
Date Reviewed: 07/14/2009
dfwlms from AL Member Since: 07/14/2009 View Member's: Reviews	The product was advertised as "Canon Powershot Ixy 800/IXUS 800/SD700IS", and the camera description and image on the ibuydigital website were for the SD700IS. The SD700IS (USA) and IXUS 800 (Europe) versions of the camera are warranted by Canon. The Ixy 800 version, which I received, is a gray-market version in the USA, not intended for sale outside Japan and not warranted by Canon. Also, on the ibuydigital website was the statement "Brand new, factory warranty", which leads one to believe that Canon warrants the camera. Ibuydigital does warrant the camera for one year, but a Canon warranty would probably be better. My package arrived complete and intact, although the box and wrappers were not sealed. So far, the camera seems to function fine and appears to be in new condition, but the deceptive description on the ibuydigital website leads me to rate them low.	Overall Rating

In order to provide the most relevant information, comments posted prior to the past 18 months may not be included.

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