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I'M SHOPPING FOR IN All Products Appliances Auto Parts Babies & Kids Books Cameras Clothing Computers Electronics Flowers & Gifts Furniture Grocery & Gourmet Health & Beauty Indoor Living Industrial Supply Jewelry & Watches Magazines Movies Music Musical Instruments Office Outdoor Living Software Sporting Goods Toys Video Games

Date Reviewed: 10/24/2009
morriswj from unknown Member Since: 10/08/2009 View Member's: Reviews	so far so good	Overall Rating
Date Reviewed: 03/19/2009
johnia from IA Member Since: 03/19/2009 View Member's: Reviews	sent disposable pans in original packaging,35% damage. what a poor way to run a business. could have repackaged.	Overall Rating
Date Reviewed: 02/18/2009
dixiehound from unknown Member Since: 02/02/2009 View Member's: Reviews	Navigation of the site was easy and I loved that I could place an order without actually creating an account.	Overall Rating
Date Reviewed: 01/27/2009
stabin from unknown Member Since: 01/01/2009 View Member's: Reviews	Very well organized and functional site.	Overall Rating
Date Reviewed: 01/21/2009
dperez from unknown Member Since: 12/18/2008 View Member's: Reviews	I have used Instawares for several years now and have not experienced as much trouble as some have reported. There have been problems with long waits for back ordered items and a few damaged items but Customer Service always worked with me to resolve them. Great prices for everything and a huge selection. It is sometimes hard to narrow down the choices with so much selection!!	Overall Rating
Date Reviewed: 10/16/2008
gemini0930 from WA Member Since: 10/16/2008 View Member's: Reviews	I wanted a $32 item but because they offering free shipping over $50, so I ordered a 20 dollar item I really didnt need. The Problem starts: First they did not specify there were going to be 2 separate packages, they only provided 1 tracking number. 1st item arrived in 2 days, WOW,what a lightning fast shipping! then I give them another week but no 2nd package. Finally I write them an email asking what's going on....they tell me that the item as been "discontinued" and they're giving me a refund, no other options were offered. Could they have told me this before I sent them an email a week later? BUT OH WAIT! THE ITEM IS STILL BEING OFFERED THROUGH THE WEB SITE. I just ended up with a 20dollar worth of crap that I never wanted. I would consider this a SCAM. BUYERS BEWARE	Overall Rating
Date Reviewed: 10/09/2008
gekko59 from AZ Member Since: 10/09/2008 View Member's: Reviews	The photo of the microwave shelf I ordered was small, but depicted a nice-looking white shelf that might look appropriate in a home kitchen. They shipped it fairly quickly, however the product turned out to be a stamp-cut machine bent chunk of steel that had been lightly coated on only one surface with white paint -- the surface was already scratched. It came with two enormous shiny silver support flanges. No bolts, screws, or instructions. It was not at all suitable. When I asked for a refund, I was told that I would pay a 25% restocking fee and be responsible for return shipping. The item was $79, and it will likely cost me 25% of that to ship it back, so I'm out fifty bucks. Instawares may be legally protected, but they have the ethics of street con men. Buyer beware.	Overall Rating
Date Reviewed: 05/27/2008
comtns from CO Member Since: 05/27/2008 View Member's: Reviews	Two weeks after the expected delivery date, the order had not shipped, so I cancelled it. It has been six weeks since I cancelled the order, and I still do not have a refund. I keep contacting customer service, and they keep telling me it will five more days until the refund is processed. Do not shop here.	Overall Rating
Date Reviewed: 05/13/2008
roxanne77 from TX Member Since: 05/13/2008 View Member's: Reviews	STILL HAVEN'T RECEIVED MY ORDER. MY ORDER WAS EXPRESS ALSO 3 DAY AND IT'S BEEN OVER 4 WEEKS. I AM UNABLE TO GET THROUGH TO CUSTOMER SERVICE AND ON ORDER STATUS IT SAYS IT'S STILL PROCESSING MY ORDER. THEY ARE THE ABSOLUTE WORST ONLINE SITE EVER. I WOULD NEVER RECOMMEND ANYONE TO USE THEM. THEY ARE HORRIBLE!	Overall Rating
Date Reviewed: 06/27/2007
rk99 from CA Member Since: 01/20/2005 View Member's: Reviews	My credit card was charged the day I placed the order. 3 weeks later I tried to phone customer service having not received the product, could not get through within one hour. Submitted a case online. No response 5 days later. Now I'm dealing with my credit card company to recover my losses. Retailer Response (10/31/2007): Dear Customer, While I can not associate your concern with a name or order number, I did wnat to offer my assistance if you did not find resolution to your problem. If you have not recieved satisfaction regarding your concerns, I invite you to contact Instawares at support@instawares.com, and mention that Kevin Garrelts contacted you for assistance. I will be happy to assist you in anyway that I can. Sincerely, Kevin Garrelts Vice President Customer Service	Overall Rating
Date Reviewed: 05/31/2007
bojochris from unknown Member Since: 06/13/2006 View Member's: Reviews	good experience - very good prices	Overall Rating
Date Reviewed: 05/10/2007
photosbycorwin from unknown Member Since: 07/04/2006 View Member's: Reviews	Easy to use. Very nice site.	Overall Rating
Date Reviewed: 03/13/2007
tomsmir from unknown Member Since: 02/24/2007 View Member's: Reviews	Purchase was very easy.	Overall Rating
Date Reviewed: 03/11/2007
ALKATOOL from unknown Member Since: 03/02/2007 View Member's: Reviews	The packaging that my merchandice was in did not protect it from damaging three of the plastic wine glasses. Should have been packed better.	Overall Rating
Date Reviewed: 03/11/2007
rosa44 from FL Member Since: 02/23/2007 View Member's: Reviews	Very clear and easy to place order. Thank You!	Overall Rating
Date Reviewed: 02/28/2007
travler153 from unknown Member Since: 02/19/2007 View Member's: Reviews	items on backorder...not told when ordered	Overall Rating
Date Reviewed: 02/24/2007
lcaffey from unknown Member Since: 02/08/2007 View Member's: Reviews	Finding what I needed and ordering was very easy.	Overall Rating
Date Reviewed: 02/15/2007
golucky0358 from unknown Member Since: 02/06/2007 View Member's: Reviews	Fast and easy. Product was available.	Overall Rating
Date Reviewed: 01/26/2007
superlu from GA Member Since: 01/26/2007 View Member's: Reviews	I was skeptical to buy from Instawares originally due to all the bad reviews. However, I couldnt resist the great price they were selling The Kleenex. Very prompt delivery...	Overall Rating
Date Reviewed: 01/17/2007
snudley from TX Member Since: 01/17/2007 View Member's: Reviews	The WORST company I have ever dealt with. I was charged for a product they didn't have, told my refund was being issued, and have been fighting with them over the internet and by phone for the last 5 weeks for my money which I am constantly told is being refunded immediately. Now the order is being shipped to me anyway, and I'm told I can't get my money until I return the item and they get "comfirmation of receipt" from their warehouse. On and on it goes. NEVER,NEVER,NEVER buy anything from these people!!!!! Retailer Response (09/19/2007): Dear Customer, I have read your review of your experience with Instawares, and as the Vice President of customer service, I wanted to follow up with you and apologize for your negative shopping experience. Please contact me if you have any outstanding issues regarding your refund. If you would provide me with your order number or name, I can follow up and be sure that your concerns have been resolved. Sincerely, Kevin Garrelts	Overall Rating
Date Reviewed: 11/11/2006
q3332 from unknown Member Since: 11/11/2006 View Member's: Reviews	The single worst e merchant I have dealt with in 15 years. They charged my credit card for an item they did not have in stock, and knew would not be in stock for 3 months. When they failed to ship the item after three months I requested a full refund. It is now 5 months after the order date and they have consistently failed to refund my money. They are virtually impossible to contact by any means. Advice: NEVER deal with this merchant	Overall Rating
Date Reviewed: 10/30/2006
loneranger303 from WA Member Since: 10/30/2006 View Member's: Reviews	Ordered product 9/26/06. Many phone calls with long waits indicated why the delays with assurance that my account was not charged yet. Credit card statement came on 10/28/06 and indicated my account was charged on 9/26/06, the day the product was ordered. Finally cancelled order on 10/30/06.	Overall Rating
Date Reviewed: 10/20/2006
jzorn from MI Member Since: 01/21/2005 View Member's: Reviews	I would not recommend this company at all. I ordered several items from them one of which I had to return and reordered a different item. I was told a refund would be issued early in July of 2006. I have emailed them several times and keep getting excuses as to why the refund has not been issued. As recently as 10/20/06 I was told they were just aquired by an inventment company and the refund would be issued shortly. I gave them until the end of the business day to issue the credit or would file a claim with AMEX. I filed the claim with AMEX this evening 10/20/06. Their customer service is terrible and they do not issue refunds. I think you will see it is the same story on other reviews too. It also takes weeks to get your order once you do order.	Overall Rating
Date Reviewed: 10/03/2006
a1b2c34 from CO Member Since: 10/03/2006 View Member's: Reviews	Avoid these guys at all costs. Cancelled an order the next day. The cancellation was confirmed, but my credit card was still charged. Two months later I've not been able to get a refund for a product I never received in spite of emails and phone calls. Finally had to file a dispute with my credit card company to get my money back. Don't be tempted, look elsewhere.	Overall Rating
Date Reviewed: 09/26/2006
hagyver from FL Member Since: 08/03/2004 View Member's: Reviews	they charged my card. but they don't have the product in stock!!! order was never delivered, cancelled the order after 17 days of waiting. beside the sale confirmation no information was relayed to me unless i called.	Overall Rating

In order to provide the most relevant information, comments posted prior to the past 18 months may not be included.

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