| Past 3 Months | Past 6 Months | All-time | |
|---|---|---|---|
| Positive (4 or 5) | 37 | 153 | 25295 |
| Neutral (3) | 1 | 3 | 804 |
| Negative (1 or 2) | 0 | 2 | 1044 |
| Total Reviews | 38 | 158 | 27143 |
| Avg Rating | 4.74 |
4.68 |
4.62 |
| Address: | 23 Park Row New York, NY 10038 - US |
|---|---|
| Website: | http://www.jr.com |
| Business Hours: | 9:00am - 6:00pm |
| Sales Phone: | 1-800-806-1115 |
| Service Phone: | 1-800-426-6027 |
| Sales Email: | custserv@jr.com |
| Cust Service Email: | custserv@jr.com |
| Date Reviewed: 09/24/2009 | ||
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harveybuckley from unknown Member Since: 05/30/2007 View Member's: Reviews |
I am impressed.They delivered what the said |
Overall Rating |
| Date Reviewed: 09/18/2009 | ||
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mhe1943-pricegrabber from unknown Member Since: 02/07/2007 View Member's: Reviews |
Good service. |
Overall Rating |
| Date Reviewed: 09/18/2009 | ||
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ender51 from unknown Member Since: 02/06/2007 View Member's: Reviews |
I orders speakers, shipment was quick but one speaker had been previously opened. Before the problem was corrected J&R first sent the wrong speaker as a replavement, then a second speaker that had been open and had damage and finally the correct one. It took over one month to resolve the issue. In general support was very good, except for their lack of follow-up. |
Overall Rating |
| Date Reviewed: 09/14/2009 | ||
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MoonPanda from unknown Member Since: 07/04/2008 View Member's: Reviews |
Simple and easy ordering. I like! |
Overall Rating |
| Date Reviewed: 09/11/2009 | ||
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naco0319 from unknown Member Since: 08/26/2009 View Member's: Reviews |
Trustworthy company, I will order again. They help you everyway they can to make it easy for anyone to successfully complete an order |
Overall Rating |
| Date Reviewed: 09/11/2009 | ||
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lrob77 from unknown Member Since: 09/25/2006 View Member's: Reviews |
I will definitely shop at JR.com for this type product in the future. Very quick shipping. |
Overall Rating |
| Date Reviewed: 09/10/2009 | ||
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dlemore5 from unknown Member Since: 08/23/2008 View Member's: Reviews |
I have ordered from J&R for over 20 years and will continue to do so for many more. The price(most of the time) is in line with other on line retailers and I have no doubt it will continue. Shipping has always been fast and the packageing "first rate". |
Overall Rating |
| Date Reviewed: 09/07/2009 | ||
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marvin.sheppard from unknown Member Since: 02/07/2007 View Member's: Reviews |
Good |
Overall Rating |
| Date Reviewed: 09/06/2009 | ||
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juanmartz01 from unknown Member Since: 04/23/2008 View Member's: Reviews |
n/a |
Overall Rating |
| Date Reviewed: 09/06/2009 | ||
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jenhaomao from unknown Member Since: 03/10/2007 View Member's: Reviews |
Satisfaction |
Overall Rating |
| Date Reviewed: 09/04/2009 | ||
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catperson57 from CT Member Since: 04/26/2005 View Member's: Reviews |
I love J & R, Simple as that. I have purchased several items in the past...they have quality items, huge selection, fast shipping, and great prices! |
Overall Rating |
| Date Reviewed: 09/03/2009 | ||
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teweyer from unknown Member Since: 08/18/2009 View Member's: Reviews |
J&R has always proven reliable and efficient for me. It's a pleasure to purchase from J&R. |
Overall Rating |
| Date Reviewed: 09/01/2009 | ||
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rafycranes from unknown Member Since: 09/02/2007 View Member's: Reviews |
i think is very simple order in your website |
Overall Rating |
| Date Reviewed: 08/26/2009 | ||
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philip.powell from unknown Member Since: 09/28/2007 View Member's: Reviews |
This is the second order I've placed with this merchant recently and, based on the performance to date, I'd have no hesitation to place future orders with J&R. |
Overall Rating |
| Date Reviewed: 08/24/2009 | ||
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MKostka from unknown Member Since: 02/08/2007 View Member's: Reviews |
Very good prices, shipment was prompt. |
Overall Rating |
| Date Reviewed: 08/23/2009 | ||
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jbihn from unknown Member Since: 11/22/2007 View Member's: Reviews |
Good prices |
Overall Rating |
| Date Reviewed: 08/20/2009 | ||
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gneils from unknown Member Since: 02/08/2007 View Member's: Reviews |
Very nice and easy. Good job designers |
Overall Rating |
| Date Reviewed: 08/18/2009 | ||
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warrensteinberg from unknown Member Since: 08/18/2009 View Member's: Reviews |
I purchased 3 DeLonghi a/c's from J&R, along with RepairMaster warranties that J&R sold with the a/c's. When one of the a/c's broke down and RepairMaster refused to honor the warranty for inhome repair, J&R said that they did not support the warranty in any way, only sold it. They are complicit in a fraud, selling a product from a company that does not fulfill its contract.
Retailer Response (08/21/2009): We have been working with Repairmaster ever since the situation was presented to us and they were able to find a service center to troubleshoot the AC unit. The customer will be reimbursed so that a new unit could be purchased. Grace N., J&R Music World 800.426.6027 X 1308, grace@jr.com |
Overall Rating |
| Date Reviewed: 08/13/2009 | ||
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columbiaed from unknown Member Since: 08/10/2009 View Member's: Reviews |
I ordered an external drive enclosure and was pleased with the fast and professional service of J and R. I have never been to their physical store location but plan to do so because of the positive experience I had. Thanks |
Overall Rating |
| Date Reviewed: 08/12/2009 | ||
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kristenpeebles from unknown Member Since: 07/27/2009 View Member's: Reviews |
Great experience--would deffinately order through them again! |
Overall Rating |
| Date Reviewed: 08/11/2009 | ||
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dbien from unknown Member Since: 01/20/2009 View Member's: Reviews |
I was disappointed because although I have been a loyal customer and have ordered thousands of dollar of equipment from your company, I did not receive the customer service I expected. I usally pay $10 for 2 day delivery for all my past orders, but this time the rep did honor it. I try to tell him to look up my account to prove my loyalty to this company, but he did not care. Retailer Response (08/12/2009): It is true that on some of the orders we were able to offer shipping at the $10.00 rate. It is also true that the customer did also pay higher for the 2 day shipping on other orders. We will always try to make the best offer we can as we did in this case. Grace N., 800.426.6027 X 1308, grace@jr.com |
Overall Rating |
| Date Reviewed: 08/10/2009 | ||
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Bornstein from unknown Member Since: 11/13/2006 View Member's: Reviews |
Have always had excellent service. |
Overall Rating |
| Date Reviewed: 08/09/2009 | ||
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bevmic1035 from FL Member Since: 01/17/2008 View Member's: Reviews |
I would definitely buy from this company again!! |
Overall Rating |
| Date Reviewed: 08/04/2009 | ||
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seigneur from unknown Member Since: 11/02/2008 View Member's: Reviews |
I had never heard of J&R Music World/Computer World before placing an order with them through Amazon.com. In all honesty, they are much easier to deal with and provide much better service than Amazon.com. The product arrived with two days of ordering and arrived in excellent condition. We are fighting with Amazon.com to have our credit card credited for three additional charges (for more money than the original purchase). The amount from J&R was correct. The three extra charges from Amazon.com themselves are fraudulent. I will be attempt to purchase from J&R in the future. |
Overall Rating |
| Date Reviewed: 07/30/2009 | ||
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mtully1956 from unknown Member Since: 12/18/2006 View Member's: Reviews |
Very pleased with ease of order and competetive price |
Overall Rating |
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