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Merchant Ratings
Past 3 Months Past 6 Months All-time
Positive (4 or 5) 37 153 25295
Neutral (3) 1 3 804
Negative (1 or 2) 0 2 1044
Total Reviews 38 158 27143
Avg Rating 5 Star Review
4.74
4.5 Star Review
4.68
4.5 Star Review
4.62
Address: 23 Park Row
New York, NY 10038 - US
Website: http://www.jr.com
Business Hours: 9:00am - 6:00pm
Sales Phone: 1-800-806-1115
Service Phone: 1-800-426-6027
Sales Email: custserv@jr.com
Cust Service Email: custserv@jr.com


J&R

http://www.jr.com

With PriceGrabber Since 01/15/2002


Sort Reviews by: Date Rating
Date Reviewed: 09/24/2009
harveybuckley from unknown
Member Since:
05/30/2007

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Reviews
I am impressed.They delivered what the said Overall Rating
5 Star Review
 
Date Reviewed: 09/18/2009
mhe1943-pricegrabber from unknown
Member Since:
02/07/2007

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Reviews
Good service. Overall Rating
5 Star Review
 
Date Reviewed: 09/18/2009
ender51 from unknown
Member Since:
02/06/2007

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Reviews
I orders speakers, shipment was quick but one speaker had been previously opened. Before the problem was corrected J&R first sent the wrong speaker as a replavement, then a second speaker that had been open and had damage and finally the correct one. It took over one month to resolve the issue. In general support was very good, except for their lack of follow-up. Overall Rating
3 Star Review
 
Date Reviewed: 09/14/2009
MoonPanda from unknown
Member Since:
07/04/2008

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Reviews
Simple and easy ordering. I like! Overall Rating
5 Star Review
 
Date Reviewed: 09/11/2009
naco0319 from unknown
Member Since:
08/26/2009

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Reviews
Trustworthy company, I will order again. They help you everyway they can to make it easy for anyone to successfully complete an order Overall Rating
4 Star Review
 
Date Reviewed: 09/11/2009
lrob77 from unknown
Member Since:
09/25/2006

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Reviews
I will definitely shop at JR.com for this type product in the future. Very quick shipping. Overall Rating
5 Star Review
 
Date Reviewed: 09/10/2009
dlemore5 from unknown
Member Since:
08/23/2008

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Reviews
I have ordered from J&R for over 20 years and will continue to do so for many more. The price(most of the time) is in line with other on line retailers and I have no doubt it will continue. Shipping has always been fast and the packageing "first rate". Overall Rating
5 Star Review
 
Date Reviewed: 09/07/2009
marvin.sheppard from unknown
Member Since:
02/07/2007

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Reviews
Good Overall Rating
4 Star Review
 
Date Reviewed: 09/06/2009
juanmartz01 from unknown
Member Since:
04/23/2008

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Reviews
n/a Overall Rating
5 Star Review
 
Date Reviewed: 09/06/2009
jenhaomao from unknown
Member Since:
03/10/2007

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Reviews
Satisfaction Overall Rating
5 Star Review
 
Date Reviewed: 09/04/2009
catperson57 from CT
Member Since:
04/26/2005

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Reviews
I love J & R, Simple as that. I have purchased several items in the past...they have quality items, huge selection, fast shipping, and great prices! Overall Rating
5 Star Review
 
Date Reviewed: 09/03/2009
teweyer from unknown
Member Since:
08/18/2009

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Reviews
J&R has always proven reliable and efficient for me. It's a pleasure to purchase from J&R. Overall Rating
5 Star Review
 
Date Reviewed: 09/01/2009
rafycranes from unknown
Member Since:
09/02/2007

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Reviews
i think is very simple order in your website Overall Rating
5 Star Review
 
Date Reviewed: 08/26/2009
philip.powell from unknown
Member Since:
09/28/2007

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Reviews
This is the second order I've placed with this merchant recently and, based on the performance to date, I'd have no hesitation to place future orders with J&R. Overall Rating
5 Star Review
 
Date Reviewed: 08/24/2009
MKostka from unknown
Member Since:
02/08/2007

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Reviews
Very good prices, shipment was prompt. Overall Rating
5 Star Review
 
Date Reviewed: 08/23/2009
jbihn from unknown
Member Since:
11/22/2007

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Reviews
Good prices Overall Rating
4 Star Review
 
Date Reviewed: 08/20/2009
gneils from unknown
Member Since:
02/08/2007

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Reviews
Very nice and easy. Good job designers Overall Rating
5 Star Review
 
Date Reviewed: 08/18/2009
warrensteinberg from unknown
Member Since:
08/18/2009

View Member's:
Reviews
I purchased 3 DeLonghi a/c's from J&R, along with RepairMaster warranties that J&R sold with the a/c's. When one of the a/c's broke down and RepairMaster refused to honor the warranty for inhome repair, J&R said that they did not support the warranty in any way, only sold it. They are complicit in a fraud, selling a product from a company that does not fulfill its contract.
Retailer Response (08/21/2009): We have been working with Repairmaster ever since the situation was presented to us and they were able to find a service center to troubleshoot the AC unit. The customer will be reimbursed so that a new unit could be purchased. Grace N., J&R Music World 800.426.6027 X 1308, grace@jr.com
Overall Rating
1 Star Review
 
Date Reviewed: 08/13/2009
columbiaed from unknown
Member Since:
08/10/2009

View Member's:
Reviews
I ordered an external drive enclosure and was pleased with the fast and professional service of J and R. I have never been to their physical store location but plan to do so because of the positive experience I had. Thanks Overall Rating
5 Star Review
 
Date Reviewed: 08/12/2009
kristenpeebles from unknown
Member Since:
07/27/2009

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Reviews
Great experience--would deffinately order through them again! Overall Rating
5 Star Review
 
Date Reviewed: 08/11/2009
dbien from unknown
Member Since:
01/20/2009

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Reviews
I was disappointed because although I have been a loyal customer and have ordered thousands of dollar of equipment from your company, I did not receive the customer service I expected. I usally pay $10 for 2 day delivery for all my past orders, but this time the rep did honor it. I try to tell him to look up my account to prove my loyalty to this company, but he did not care.
Retailer Response (08/12/2009): It is true that on some of the orders we were able to offer shipping at the $10.00 rate. It is also true that the customer did also pay higher for the 2 day shipping on other orders. We will always try to make the best offer we can as we did in this case. Grace N., 800.426.6027 X 1308, grace@jr.com
Overall Rating
3 Star Review
 
Date Reviewed: 08/10/2009
Bornstein from unknown
Member Since:
11/13/2006

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Reviews
Have always had excellent service. Overall Rating
5 Star Review
 
Date Reviewed: 08/09/2009
bevmic1035 from FL
Member Since:
01/17/2008

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Reviews
I would definitely buy from this company again!! Overall Rating
5 Star Review
 
Date Reviewed: 08/04/2009
seigneur from unknown
Member Since:
11/02/2008

View Member's:
Reviews
I had never heard of J&R Music World/Computer World before placing an order with them through Amazon.com. In all honesty, they are much easier to deal with and provide much better service than Amazon.com. The product arrived with two days of ordering and arrived in excellent condition. We are fighting with Amazon.com to have our credit card credited for three additional charges (for more money than the original purchase). The amount from J&R was correct. The three extra charges from Amazon.com themselves are fraudulent. I will be attempt to purchase from J&R in the future. Overall Rating
5 Star Review
 
Date Reviewed: 07/30/2009
mtully1956 from unknown
Member Since:
12/18/2006

View Member's:
Reviews
Very pleased with ease of order and competetive price Overall Rating
5 Star Review
 
In order to provide the most relevant information, comments posted prior to the past 18 months may not be included.
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