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Date Reviewed: 12/02/2009
lostjuly from unknown Member Since: 08/29/2007 View Member's: Reviews	I enjoy shopping at JCPenney online and at the store. I find the staff at the store really helpful and nice, unfortunately, the same cannot be said for their phone line customer service. I have had cause to call several times, and each time they came across impatient, abrupt and condescending. Nobody likes to be talked to like an errand schoolgirl or boy. Hopefully, someone will train them to speak with a smile, IT DOES COME ACROSS the phone line.	Overall Rating
Date Reviewed: 11/14/2009
stingre from unknown Member Since: 11/27/2006 View Member's: Reviews	I can't tell if free shipping was applied...it doesn't look like it was. If it wasn't,I won't use again.	Overall Rating
Date Reviewed: 11/04/2009
imawrac from unknown Member Since: 01/04/2008 View Member's: Reviews	Typical...that's why I continue to return. I wish there were more items in tall sizes though - pants AND shirts. Tall people have long arms and torsos.	Overall Rating
Date Reviewed: 10/29/2009
jojoborrelli from unknown Member Since: 08/11/2007 View Member's: Reviews	I love shopping on line at JCP.	Overall Rating
Date Reviewed: 10/22/2009
630chb from unknown Member Since: 11/21/2006 View Member's: Reviews	Two items I had planned to order were unavailable. Otherwise, it was a very good experience. Thank you	Overall Rating
Date Reviewed: 09/12/2009
whaddad from unknown Member Since: 12/02/2006 View Member's: Reviews	Smooth experience.	Overall Rating
Date Reviewed: 08/09/2009
samdickson42 from unknown Member Since: 12/07/2006 View Member's: Reviews	I will never shop jcpenney again! forgot to put in the free shipping code; called was told to call later order was not in computer yet. Called back was told I had to cancel my order and reinput the 9 items I ordered and do it over!! Why can't they just credit me back the shipping? Cancelled order with Helen #185 who could not credit me the shipping and will not reorder! I will shop elsewhere! Merry Christmas! Poor customer service here!	Overall Rating
Date Reviewed: 06/09/2009
leyann04 from unknown Member Since: 08/25/2007 View Member's: Reviews	I love purchasing from the site, its fast and easy.	Overall Rating
Date Reviewed: 03/02/2009
bunnybantle from unknown Member Since: 01/22/2008 View Member's: Reviews	I love that you always have the wide width shoes I need in stock and the brand and style I like.	Overall Rating
Date Reviewed: 02/07/2009
Chickpea from NJ Member Since: 11/23/2006 View Member's: Reviews	as long as shipping is free - i will continue to make purchases	Overall Rating
Date Reviewed: 01/06/2009
mpitter from unknown Member Since: 08/29/2007 View Member's: Reviews	I wish they had more entertainment furniture available for media rooms	Overall Rating
Date Reviewed: 12/19/2008
namackenzie from unknown Member Since: 11/29/2006 View Member's: Reviews	I love the layout of your website and it is so easy to navigate. Thank you! And, I got free shipping and handling today!! Nancy	Overall Rating
Date Reviewed: 12/13/2008
bddmgd from unknown Member Since: 11/25/2006 View Member's: Reviews	the sizing for the shirt we ordered was different than that listed for sizes. We needed a men's MT, as per the size chart pull up window. The sizes were reg, athletic, Xtall, & big. What in the world is athletic? We hope we got the tall sizes, but don't know. They need the window that comes up with sizes to coninside with the product sizing. Pulled the fall catalog, same problem. Having to try and figure the size and go find my hard copy catalog was not good.	Overall Rating
Date Reviewed: 12/08/2008
georgepetersen53 from unknown Member Since: 08/22/2008 View Member's: Reviews	I like shopping with JCPenney.	Overall Rating
Date Reviewed: 12/01/2008
chloexcrystal from unknown Member Since: 11/19/2008 View Member's: Reviews	Ordered a sofa and loveseat in August 19,2008 and have yet to receive it. This is the worst service that I have ever received. Will definitely not shop here again. December 1, 2008 Received my order two weeks ago and it is damaged again.	Overall Rating
Date Reviewed: 11/17/2008
tstults from OH Member Since: 11/17/2008 View Member's: Reviews	I ordered this Item on November 6. I received an email saying it was on backorder for December 5. Today I checked the shipment and now the date is December 12. I called to see if the date would possibly move even later and was told yes this could happen. So even though I ordered in early November and the order notification told me it would be shipped by December 5, I may not receive the item before Christmas. I am left without knowing what to do. I've looked everywhere for this item and can't find it anywhere and I desparetly wanted it for my daughter for Christmas. Very disappointing.	Overall Rating
Date Reviewed: 11/13/2008
jtrotto from unknown Member Since: 11/04/2008 View Member's: Reviews	This item was backordered for several months and the merchant has not been able to give me any information. This was an item that was advertised in a circular so there should not have been a back order. The had no information. I would never order a large item from this merchant. Interestingly, as soon as I filed this review, the item was shipped within hours, although the company had no further information as to delviery other than that it was shipped.	Overall Rating
Date Reviewed: 10/19/2008
TRISHNMVL from unknown Member Since: 10/03/2008 View Member's: Reviews	Part of my shipment from the factory arrived damaged. I called JCP on 9/3/08 and was told they would call for replacements from supplier. I never received replacements and was only partially refunded for damaged products. I am still due a refund on two broken items and for canceled salt and pepper shakers. Total due is almost $65.00 + tax. I am very unhappy about this online transaction!	Overall Rating
Date Reviewed: 10/18/2008
granny54 from IL Member Since: 01/16/2008 View Member's: Reviews	Yesterday, after adding several items to the cart, I began to check out and entered the code given to have free shipping (since it stated that orders over $99. qualified for free shipping). After filling in all the information, I placed the order and was charged shipping after all. I could not go back to fix it since the order was confirmed. I am not happy since I ordered with the presumption that there would be no shipping charges. Would like the shipping charge to be removed.	Overall Rating
Date Reviewed: 10/09/2008
hapytob from unknown Member Since: 08/26/2008 View Member's: Reviews	Good experience	Overall Rating
Date Reviewed: 10/04/2008
abashkirov from unknown Member Since: 09/06/2008 View Member's: Reviews	my order:)	Overall Rating
Date Reviewed: 10/03/2008
slysheis99 from unknown Member Since: 08/22/2008 View Member's: Reviews	Was disappointed that you are unable to use coupon on online orders	Overall Rating
Date Reviewed: 09/30/2008
tsteppe from unknown Member Since: 09/19/2008 View Member's: Reviews	Invoice # 2008-2370-2000-5241 My order was placed on 8-24 and all items were paid for, the funds were removed from my acct on 8-27 and the order was never delivered to the store or to my home. I am so shocked that JCP has become so disorganized, it really leaves me with a bad experience. I will be limiting my shopping there from now on. ********************************************************* So to follow up.. I DID get my order, come to find out there was a shipping charge, even though the catalog customer service said there wouldnt be. I would have just ordered it to my home, instead of paying shipping to get to the store, and then paying for gas to get to the store.. what a joke??!! Then I get to the store the bag is ripped and my husbands tshirt is missing. Half of my items were out of stock, so I never got them, and what I did get, I just returned everything. I was SO disappointed. I will NEVER shop their online store EVER AGAIN,& maybe JCP at all.	Overall Rating
Date Reviewed: 09/26/2008
portuguesa77 from unknown Member Since: 08/20/2008 View Member's: Reviews	Some of the items I wanted were not available. I wished there were more options for narrowing down my search/browsing while I was shopping.	Overall Rating
Date Reviewed: 09/24/2008
arthur.t.allen from unknown Member Since: 09/14/2008 View Member's: Reviews	Product was not of good quality. Had some splits in the wood. I Returned it to local JCP. Customer Svc. person said furniture only has a 7 day return policy. That's absurd! I was not able to open it for several days, as I was out of town on a business trip. Then, after opening it, I thought maybe I'd keep it, but ultimately decided a few days later that it did not meet my expectations. Fortunatley, the customer service person at the catalog counter at the Meriden, CT store waived the 7 day return policy and took it back. THANK YOU!	Overall Rating

In order to provide the most relevant information, comments posted prior to the past 18 months may not be included.

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