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Merchant Ratings
Past 3 Months Past 6 Months All-time
Positive (4 or 5) 4 5 3227
Neutral (3) 1 1 477
Negative (1 or 2) 0 1 663
Total Reviews 5 7 4367
Avg Rating 4 Star Review
4.20
4 Star Review
3.86
4 Star Review
4.05
Address: P.O. Box 10001
Dallas, TX 75301 - US
Website: http://jcpenney.click-url.com/CHI/go/prc ...
Business Hours: n/a
Sales Phone: n/a
Service Phone: (800) 322-1189
Sales Email: n/a
Cust Service Email: n/a

JCPenney

http://jcpenney.click-url.com/CHI/go/prc ...


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Date Reviewed: 09/09/2008
brandy333 from NC
Member Since:
08/24/2008

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Reviews
It was very easy,thanks Overall Rating
5 Star Review
 
Date Reviewed: 09/09/2008
grandmafish from unknown
Member Since:
08/24/2008

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Reviews
I asked to have my merchandise delivered to the store, and yet I was still charged over $12.00 for shipping. Many stores (Circuit City and Wal-Mart, e.g.) do not charge for shipping if it is for in-store pickup. Their trucks have to go from the warehouse to the store anyway. Overall Rating
3 Star Review
 
Date Reviewed: 09/08/2008
maesz from OK
Member Since:
08/27/2008

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Reviews
OK, so far. Overall Rating
4 Star Review
 
Date Reviewed: 09/08/2008
gree2273 from unknown
Member Since:
08/30/2008

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Reviews
I absolutely had a marvelous time shopping on your website. It was very easy to navigate, there were so many rugs to choose from! The rug was delivered to my front door very quickly, and it is the most beautiful rug I have ever seen. Thank you ! Overall Rating
5 Star Review
 
Date Reviewed: 09/08/2008
mariavesp from unknown
Member Since:
08/23/2008

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Reviews
It was easy placing an order. Overall Rating
5 Star Review
 
Date Reviewed: 09/07/2008
gailllc from unknown
Member Since:
08/27/2008

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Reviews
I really like being able to save my shopping bag!! I'm a "think about it" person, and this has made my shopping experience much nicer as I compiled my items over a 4 day period. The only reason I didn't check a 5 for "placing an order was easy" is that this was no easier than the typical order... but there was nothing hard, frustrating, or confusing at all. Overall Rating
5 Star Review
 
Date Reviewed: 09/07/2008
maedean from unknown
Member Since:
08/27/2008

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Reviews
I wish they would add more clothing items for women on their wednesday sales day Overall Rating
5 Star Review
 
Date Reviewed: 09/07/2008
genghis288 from unknown
Member Since:
03/26/2003

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Reviews
No complaints... I am happy with the experience. I will be buying from JCPenney again. Overall Rating
5 Star Review
 
Date Reviewed: 09/07/2008
rjreid from unknown
Member Since:
08/29/2008

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Reviews
very easy to order from Canada Overall Rating
4 Star Review
 
Date Reviewed: 09/07/2008
elenamj31 from unknown
Member Since:
08/26/2008

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Reviews
Appreciate the shipping specials that JC Penney offers especially when they include items from the outlet. Only received one of the curtain rods I ordered, and that box was smashed and torn. Overall Rating
4 Star Review
 
Date Reviewed: 09/07/2008
jen_htc from unknown
Member Since:
08/27/2008

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Reviews
I had to call 3 times to get my order 'released'. Ridiculous. 2 customer service reps told me that the order was going to ship, and when I called back (after giving them 48) hours it had not been. Overall Rating
1 Star Review
 
Date Reviewed: 09/07/2008
armour1234 from unknown
Member Since:
08/23/2008

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Reviews
online ordering process alittle confusing. Overall Rating
4 Star Review
 
Date Reviewed: 09/07/2008
modelred67 from unknown
Member Since:
08/22/2008

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Reviews
I am an associate at the Walden Galleria store and there was no place in the checkout that asked that question. Do I not get my employee discount ordering through JCP.com? Overall Rating
4 Star Review
 
Date Reviewed: 09/07/2008
SKelly26 from unknown
Member Since:
08/22/2008

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Reviews
My shopping experience was generally good. The details of the product I was buying wasn't very clear as to exactly what I'd be receiving, but I called a rep and question was answered immediately. I don't know when to expect my items. Overall Rating
4 Star Review
 
Date Reviewed: 09/07/2008
foxie1948 from CA
Member Since:
08/22/2008

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Reviews
it not easy on the net! it move when you don't want and not clear where to go, but beats the store where there is no help. and no sizes most of the time thanks suzanne spence Overall Rating
5 Star Review
 
Date Reviewed: 09/06/2008
Brenda123 from unknown
Member Since:
08/24/2008

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Reviews
The online purchase was totally frustrating. It did not make it clear what sizes and colors were available. It went to default error page often when trying to maneuver between pages, and I couldn't get back to the page I was viewing previously. It locked when going into "secure" pages (and my spam guard is on allowable setting). Because of this, my final order page even timed out because it wouldn't continue, although it did go through. I had to call the 1-800 number to confirm my order. My options for returning items was not stated anywhere I could see. I won't consider this option again. Overall Rating
3 Star Review
 
Date Reviewed: 09/06/2008
cindyjean from unknown
Member Since:
08/26/2008

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Reviews
good shopping experience Overall Rating
5 Star Review
 
Date Reviewed: 09/06/2008
rita4ever from unknown
Member Since:
08/05/2008

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Reviews
I will definetly shop here again. Overall Rating
5 Star Review
 
Date Reviewed: 09/06/2008
webkare from unknown
Member Since:
08/21/2008

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Reviews
I had an order over $49 which gave me free shipping but I also have a PROMO code for completing a survey (15% off) and it only let me use 1 PROMO CODE off per order. It is not fair that I could not use my survey PROMO CODE as well. I ordered enough to qualify for free shipping but would have liked to use the 15% as well. Overall Rating
3 Star Review
 
Date Reviewed: 09/06/2008
dhg112 from unknown
Member Since:
08/21/2008

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Reviews
so far so good, waiting to check out quality Overall Rating
4 Star Review
 
Date Reviewed: 09/06/2008
caracoler from VA
Member Since:
02/04/2004

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Reviews
JCP has one of the best sites for researching prices and items, and for shopping.. Overall Rating
5 Star Review
 
Date Reviewed: 09/05/2008
catcre8sart from unknown
Member Since:
08/27/2008

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Reviews
I made my order and when I clicked 'save 10.00 off your order' I didn't want to be a part of that marketing thing. So, I declined and the next page I was told that there was nothing in my shopping bag. I had to go to my email to find out that yes, I did order and had a confirmation. Would be real nice that from the 'decline' page, that I could be directed to a page that was thanking me for my order. Overall Rating
5 Star Review
 
Date Reviewed: 09/05/2008
ecrumley from unknown
Member Since:
08/27/2008

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Reviews
Great way to shop with a store that I enjoy doing business with. Overall Rating
5 Star Review
 
Date Reviewed: 09/05/2008
lmhelm from unknown
Member Since:
08/26/2008

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Reviews
I like the free shipping offer. JcPenny has good quality items. I was very happy that my item was packed well and was not damaged. Overall Rating
5 Star Review
 
Date Reviewed: 09/05/2008
palmt132 from unknown
Member Since:
08/27/2008

View Member's:
Reviews
Retriveing the bag with the bag number was not a good expierence,every time i would type in the bag number it was always expired or incorrect. I found another way place my order,if that happens again i will not place another order. Overall Rating
3 Star Review
 
In order to provide the most relevant information, comments posted prior to the past 18 months may not be included.
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