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Merchant Ratings
Past 3 Months Past 6 Months All-time
Positive (4 or 5) 5 6 3228
Neutral (3) 1 1 477
Negative (1 or 2) 0 1 663
Total Reviews 6 8 4368
Avg Rating 4 Star Review
4.17
4 Star Review
3.88
4 Star Review
4.05
Address: P.O. Box 10001
Dallas, TX 75301 - US
Website: http://jcpenney.click-url.com/CHI/go/prc ...
Business Hours: n/a
Sales Phone: n/a
Service Phone: (800) 322-1189
Sales Email: n/a
Cust Service Email: n/a

JCPenney

http://jcpenney.click-url.com/CHI/go/prc ...


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Date Reviewed: 09/05/2008
SHC3021 from IA
Member Since:
08/20/2008

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Reviews
The selection of mens slacks for the tall to extra tall person is getting less each time. Just bracause I'm 6'7" dosen't mean I weigh 300 lbs or need an extra big waist size. Overall Rating
4 Star Review
 
Date Reviewed: 09/05/2008
CSargent2008 from unknown
Member Since:
08/20/2008

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Reviews
Shopping on line has made my life so much easier. Especially with the current gas prices. I also save a lot of time shopping on line as the closest JCPenney store is an hour away. Overall Rating
5 Star Review
 
Date Reviewed: 09/04/2008
zotty from unknown
Member Since:
08/26/2008

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Reviews
Easy ordering process but I would like a tracking number emailed to me so I know exactly when the item will be delivered. Overall Rating
5 Star Review
 
Date Reviewed: 09/04/2008
mgmsgirl from unknown
Member Since:
08/03/2008

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Reviews
Shopping on line was fast and easy, plus what I wanted was on sale and free shipping! Can't beat that! Overall Rating
5 Star Review
 
Date Reviewed: 09/04/2008
staceymfrank from unknown
Member Since:
08/26/2008

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Reviews
I really enjoy shopping online. It is very convenient for me havings small children. Overall Rating
5 Star Review
 
Date Reviewed: 09/04/2008
naomi-cornett from unknown
Member Since:
08/26/2008

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Reviews
very good. Overall Rating
5 Star Review
 
Date Reviewed: 09/04/2008
hclccolwell from unknown
Member Since:
08/26/2008

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Reviews
Have note received shipment yet. Overall Rating
5 Star Review
 
Date Reviewed: 09/04/2008
tbuszek from unknown
Member Since:
08/26/2008

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Reviews
Keep offering "free shipping" it really helps out a lot in my budgeting. I love your outlet sales and clearance--the merchandise is great and I buy it often. Overall Rating
5 Star Review
 
Date Reviewed: 09/04/2008
swpatrizia from unknown
Member Since:
08/26/2008

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Reviews
let's see...This was my first experience shopping on line with JCP. I do all my shopping on the internet, and I will go to their site again when looking for something. Overall Rating
5 Star Review
 
Date Reviewed: 09/04/2008
gaw4 from unknown
Member Since:
08/26/2008

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Reviews
This website is wonderful. So easy to choose items. Overall Rating
5 Star Review
 
Date Reviewed: 09/04/2008
mt.allen from unknown
Member Since:
08/26/2008

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Reviews
easy transaction. Used coupon code Overall Rating
5 Star Review
 
Date Reviewed: 09/04/2008
csda from unknown
Member Since:
08/21/2008

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Reviews
I was not pleased with the order process. #1. I sent 3 e-mails trying to explain that I could not open the info re:free shipping -- nothing reflexed to the info page. Each e-mail explained how to click on the "more information" which I told them didn't work. #2 when I had to call (finally) about this free shipping not being applied to my order, I was told that it didn't apply because I ordered from the outlet...something I would have known if I had been able to read the "free shipping info". I had spoken with someone before placing the order who gave me the code but the shipping was still applied so I cancelled the order and just re-ordered a few shirts. Overall Rating
2 Star Review
 
Date Reviewed: 09/04/2008
fware from unknown
Member Since:
08/25/2008

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Reviews
Shipping takes to long. Still waiting for delivery. Finally arrived on 8/29/08 Overall Rating
2 Star Review
 
Date Reviewed: 09/04/2008
thomas from unknown
Member Since:
08/26/2008

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Reviews
On-line purchase was easy but was unable to sign-off web site after my purchase confirmation came up. I kept clicking on the "Security" box to view both "Secure", and "Nonsecure" items, but I kept getting "page not available" with both answers. I ended up just closing the web site without signing-off. Don't like doing that since I had just given you my credit card number and ID number. Problem may be on my end, don't know. Overall Rating
4 Star Review
 
Date Reviewed: 09/04/2008
rcartwright3 from unknown
Member Since:
08/26/2008

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Reviews
Your shipping charges are usually too expensive so I try to only order when free shipping is available. Overall Rating
5 Star Review
 
Date Reviewed: 09/04/2008
sue.smith from unknown
Member Since:
08/26/2008

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Reviews
I shop quite frequently online with JCP; very user friendly. Overall Rating
5 Star Review
 
Date Reviewed: 09/04/2008
chuckyzy from unknown
Member Since:
08/26/2008

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Reviews
Web site was extremely slow in response time. At times I waited 5 minutes or more for response to my click. Overall Rating
4 Star Review
 
Date Reviewed: 09/04/2008
cherylan_vin from unknown
Member Since:
08/26/2008

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Reviews
Hopefully the merchandise is as great as it looked on line. I've only received half of my order so far. Don't know when the rest is coming, was not given a date and would love to have the rest of it. Overall Rating
3 Star Review
 
Date Reviewed: 09/04/2008
bemis21 from unknown
Member Since:
08/26/2008

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Reviews
My e-mail stated I would receive free shipping on orders over $50.0 until September 5th. Nowhere did I see a place to enter the code word: LABORDAY to insure the free shipping. The order was entered charging me $11.75 for shipping 2 pairs of men's pants. I called customer service immediately after realizing the order had gone through without crediting me for the free shipping promotion. I hope the representative was able to correct the shipping charge. If not, I want to cancel the order. Overall Rating
4 Star Review
 
Date Reviewed: 09/04/2008
carol.lueth from unknown
Member Since:
08/26/2008

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Reviews
WHY enter email TWICE....very irritating Had these things in shopping bag on Sunday (only ended up ordering one) the prices doubled on two...therefore I did NOT order and the item I did order went from in stock to ZERO stock......your stock status lately is very low...you put an item on sale,send a catalog, then NO STOCK...................why bother....been waiting since I believe July for a diingroom/kitchen set ---same problem....in the catalog and then a three month wait !!!!!!! Overall Rating
4 Star Review
 
Date Reviewed: 09/04/2008
sandiriley44 from unknown
Member Since:
08/26/2008

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Reviews
The discount promotional code for free shipping could not be activated. Upon calling your C/S, I was told there had been a problem so just try later to enter the code and then call C/S again. Once order has been placed, the code cannot be accessed so I had to cancel the order and start over. Not fun Overall Rating
3 Star Review
 
Date Reviewed: 09/04/2008
wy450 from unknown
Member Since:
08/26/2008

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Reviews
So far I have not had any problems on online shopping a Penney's I have done it several times in the past year. Excelent service , and excelant shipping also. Thanks again Overall Rating
5 Star Review
 
Date Reviewed: 09/04/2008
cromayne from unknown
Member Since:
08/26/2008

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Reviews
JC Penney's is a superior retailer! Overall Rating
5 Star Review
 
Date Reviewed: 09/04/2008
Judy_Carpenter from unknown
Member Since:
08/26/2008

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Reviews
When I got to work this morning, I had an e-mail that as of today, shipping is free. Had I known, I would have waited a day and saved $14.50. It seems a promotion like that would start on Monday. Its frustrating to know I could have saved $14.50 by waiting one day. Overall Rating
4 Star Review
 
Date Reviewed: 09/04/2008
karinsue from unknown
Member Since:
08/26/2008

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Reviews
I've shopped JCPenny online for several years. It has always been a good experience. The hardest part is just logging on. But the security peace of mind is worth it. Overall, excellent! Overall Rating
5 Star Review
 
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