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Date Reviewed: 06/09/2009
leyann04 from unknown Member Since: 08/25/2007 View Member's: Reviews	I love purchasing from the site, its fast and easy.	Overall Rating
Date Reviewed: 03/02/2009
bunnybantle from unknown Member Since: 01/22/2008 View Member's: Reviews	I love that you always have the wide width shoes I need in stock and the brand and style I like.	Overall Rating
Date Reviewed: 02/07/2009
Chickpea from NJ Member Since: 11/23/2006 View Member's: Reviews	as long as shipping is free - i will continue to make purchases	Overall Rating
Date Reviewed: 01/06/2009
mpitter from unknown Member Since: 08/29/2007 View Member's: Reviews	I wish they had more entertainment furniture available for media rooms	Overall Rating
Date Reviewed: 12/19/2008
namackenzie from unknown Member Since: 11/29/2006 View Member's: Reviews	I love the layout of your website and it is so easy to navigate. Thank you! And, I got free shipping and handling today!! Nancy	Overall Rating
Date Reviewed: 12/13/2008
bddmgd from unknown Member Since: 11/25/2006 View Member's: Reviews	the sizing for the shirt we ordered was different than that listed for sizes. We needed a men's MT, as per the size chart pull up window. The sizes were reg, athletic, Xtall, & big. What in the world is athletic? We hope we got the tall sizes, but don't know. They need the window that comes up with sizes to coninside with the product sizing. Pulled the fall catalog, same problem. Having to try and figure the size and go find my hard copy catalog was not good.	Overall Rating
Date Reviewed: 12/08/2008
georgepetersen53 from unknown Member Since: 08/22/2008 View Member's: Reviews	I like shopping with JCPenney.	Overall Rating
Date Reviewed: 12/01/2008
chloexcrystal from unknown Member Since: 11/19/2008 View Member's: Reviews	Ordered a sofa and loveseat in August 19,2008 and have yet to receive it. This is the worst service that I have ever received. Will definitely not shop here again. December 1, 2008 Received my order two weeks ago and it is damaged again.	Overall Rating
Date Reviewed: 11/17/2008
tstults from OH Member Since: 11/17/2008 View Member's: Reviews	I ordered this Item on November 6. I received an email saying it was on backorder for December 5. Today I checked the shipment and now the date is December 12. I called to see if the date would possibly move even later and was told yes this could happen. So even though I ordered in early November and the order notification told me it would be shipped by December 5, I may not receive the item before Christmas. I am left without knowing what to do. I've looked everywhere for this item and can't find it anywhere and I desparetly wanted it for my daughter for Christmas. Very disappointing.	Overall Rating
Date Reviewed: 11/13/2008
jtrotto from unknown Member Since: 11/04/2008 View Member's: Reviews	This item was backordered for several months and the merchant has not been able to give me any information. This was an item that was advertised in a circular so there should not have been a back order. The had no information. I would never order a large item from this merchant. Interestingly, as soon as I filed this review, the item was shipped within hours, although the company had no further information as to delviery other than that it was shipped.	Overall Rating
Date Reviewed: 10/19/2008
TRISHNMVL from unknown Member Since: 10/03/2008 View Member's: Reviews	Part of my shipment from the factory arrived damaged. I called JCP on 9/3/08 and was told they would call for replacements from supplier. I never received replacements and was only partially refunded for damaged products. I am still due a refund on two broken items and for canceled salt and pepper shakers. Total due is almost $65.00 + tax. I am very unhappy about this online transaction!	Overall Rating
Date Reviewed: 10/18/2008
granny54 from IL Member Since: 01/16/2008 View Member's: Reviews	Yesterday, after adding several items to the cart, I began to check out and entered the code given to have free shipping (since it stated that orders over $99. qualified for free shipping). After filling in all the information, I placed the order and was charged shipping after all. I could not go back to fix it since the order was confirmed. I am not happy since I ordered with the presumption that there would be no shipping charges. Would like the shipping charge to be removed.	Overall Rating
Date Reviewed: 10/09/2008
hapytob from unknown Member Since: 08/26/2008 View Member's: Reviews	Good experience	Overall Rating
Date Reviewed: 10/04/2008
abashkirov from unknown Member Since: 09/06/2008 View Member's: Reviews	my order:)	Overall Rating
Date Reviewed: 10/03/2008
slysheis99 from unknown Member Since: 08/22/2008 View Member's: Reviews	Was disappointed that you are unable to use coupon on online orders	Overall Rating
Date Reviewed: 09/26/2008
portuguesa77 from unknown Member Since: 08/20/2008 View Member's: Reviews	Some of the items I wanted were not available. I wished there were more options for narrowing down my search/browsing while I was shopping.	Overall Rating
Date Reviewed: 09/24/2008
arthur.t.allen from unknown Member Since: 09/14/2008 View Member's: Reviews	Product was not of good quality. Had some splits in the wood. I Returned it to local JCP. Customer Svc. person said furniture only has a 7 day return policy. That's absurd! I was not able to open it for several days, as I was out of town on a business trip. Then, after opening it, I thought maybe I'd keep it, but ultimately decided a few days later that it did not meet my expectations. Fortunatley, the customer service person at the catalog counter at the Meriden, CT store waived the 7 day return policy and took it back. THANK YOU!	Overall Rating
Date Reviewed: 09/23/2008
stacy.poplar from unknown Member Since: 08/01/2008 View Member's: Reviews	I would suggest JCPenney add a button on the order summary page (part of the order review process) to change the discount code before checkout. At this time, the only way to enter a discount code is at the beginning of the checkout process. Because JCPenney had emailed me two different codes (10% vs. free shipping), I wanted to apply each code to see which had the lower final price, after shipping costs were added. To do this, I had to start over and create two separate shopping bags. Other than that, JCPenney offers great values, helpful customer reviews, and excellent options to narrow searches in the online rug department.	Overall Rating
Date Reviewed: 09/21/2008
amsavaglio from unknown Member Since: 09/11/2008 View Member's: Reviews	I signed up for the JCP rewards program - it has not been a user friendly experience, to say the least. You need to work on it. Signed, A very unhappy customer.	Overall Rating
Date Reviewed: 09/19/2008
ken19ny98 from unknown Member Since: 08/27/2008 View Member's: Reviews	I am so glad that for J.C.P. because I'm not really able physically to go shopping in the store due to my disability. I always shop at J.C.P. and I am always satisfied with my experience. The things I buy are almost always in stock and a lot of times on sale too. This makes things especially nice when your on a very limited monthly budget. I can always count on getting my monies worth. i wish there were more stores/websites like this. Thank you for the great job you do.	Overall Rating
Date Reviewed: 09/17/2008
narfs9455 from unknown Member Since: 09/08/2008 View Member's: Reviews	haven't gotten item yet. still waiting. 9/17/08 I recieved the package on 9/10th or 11th.	Overall Rating
Date Reviewed: 09/16/2008
peggy.mcclintic from unknown Member Since: 09/03/2008 View Member's: Reviews	this is not worth it....I placed my order on Aug 24. According to the website if you ordered over $99 shipping was free. I spent over $100. My order confirmation stated $00. for shipping. Problem: the order was separated to 4 different shipments due to no fault of mine. I have now been charged for shipping. This is false advertisement. It is frustrating to have to call and get transferred to several different departments to try to get this matter resolved. I am very frustrated at having to go thru this to get credit for something I should not have been charged. I will not reccomend this service to anyone.	Overall Rating
Date Reviewed: 09/16/2008
route66folk from unknown Member Since: 09/07/2008 View Member's: Reviews	Shoppiong on-line is very convienient when I can't make it in to my local JCPenny store.	Overall Rating
Date Reviewed: 09/16/2008
carlandlorraine from unknown Member Since: 09/07/2008 View Member's: Reviews	Item was shipped from manufacturer-took almost 3 weeks. Item was quality jewelry and when received,the chain was knotted in several places. Also,the packaging was not as described-did not have the inscription in the box as listed. The item was for a birthday gift,and I was unable to return it-but I was unhappy with this purchase for the above reasons.	Overall Rating
Date Reviewed: 09/15/2008
mambwecm2 from unknown Member Since: 09/06/2008 View Member's: Reviews	Place my order and all looked ok. I had one item on back order and advised to be shipped by August 8, never heard from JCPenny nor did I receive the item. Made several enquiries on the same and kept being given different promises and dates. Todate I have not yet received that item. Needed it for an important occassion which was for August 30, had to go and look for an alternative outfit at different store. I have been very disappointment with the online experience from JCPenny that I would never try to do it again. I have never had any feedback on my order despite me giving out my details and contact phone numbers to the representatives I spoke to while making following up. It has been a terrible experience and would not recommend anyone to buy if they have time limit. i know one month notice was good enough but it did not work with JCPenny.	Overall Rating

In order to provide the most relevant information, comments posted prior to the past 18 months may not be included.

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