Merchant Ratings
| Past 3 Months | Past 6 Months | All-time | |
|---|---|---|---|
| Positive (4 or 5) | 0 | 0 | 37 |
| Neutral (3) | 0 | 0 | 0 |
| Negative (1 or 2) | 1 | 1 | 2 |
| Total Reviews | 1 | 1 | 39 |
| Avg Rating |  1.00 |
1.00 |
 4.79 |
| Address: | 13136 Saticoy Avenue, Building L North Hollywood, CA 91605 - US |
|---|---|
| Website: | http://www.k2scuba.com |
| Business Hours: | 24 hours, 7 days a week |
| Sales Phone: | 866-523-4846 |
| Service Phone: | 866-523-4846 |
| Sales Email: | sales@k2scuba.com |
| Cust Service Email: | accounting@k2scuba.com |
K2 SCUBA
http://www.k2scuba.com| Date Reviewed: 01/29/2012 | ||
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lw337 from unknown Member Since: 01/29/2012 View Member's: Reviews |
"Placed an order for 2 snorkel vests in December. Followed up after a couple of weeks of no news or delivery of vests. After 3 business days of no returned calls I finally get them on the phone. I was told by the "shipping manager" that the products i purchased online came from a "sleepy link" and the price would not be honored. He told me that it wasn't "bait and switch" , but he could offer them to me at his price. I told him to cancel my order and hung up. I was called back a few minutes later from a blocked number. It was shipping guy on the phone standing in Tevis's office. Said he was sorry for the mistake and the vests would ship out via USPS priority mail that day. Still standing by my mailbox waiting for my vests that I was going to take with me to Mexico last week. STAY FAR AWAY FROM THESE SCUMBAGS!!!!!!!!!!!!!!" |
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| Date Reviewed: 03/25/2011 | ||
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waterbornedive from unknown Member Since: 03/12/2010 View Member's: Reviews |
By far the best dive site on the web. Debby and Summer go way out of thier way to make sure I get what I want at a price that is hard to beat. |
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| Date Reviewed: 08/23/2010 | ||
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staciegensic from unknown Member Since: 08/08/2010 View Member's: Reviews |
Though there was some delay with the product we initially ordered, Tevis and Laura did everything in their capacity to make sure we were equipped with an even cooler camera for our dive trip to Palau. We put our faith in them to come through for us and they absolutely did! Truly above and beyond service. |
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| Date Reviewed: 08/13/2010 | ||
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gosselinmattsadie from unknown Member Since: 07/28/2010 View Member's: Reviews |
Great customer service and fast shipping!!!! |
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| Date Reviewed: 08/04/2010 | ||
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k2yuan from unknown Member Since: 07/26/2010 View Member's: Reviews |
great folks, very supportive and helpful! |
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| Date Reviewed: 07/23/2010 | ||
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RescueDiver2407 from IN Member Since: 07/23/2010 View Member's: Reviews |
Placed order with K2 and received e-mail stating that my order was received. Did not receive another e-mail for 10 days. I had to send them an e-mail to question timeframe. Received e-mail from company owner apologizing, etc. Said that he was upgrading shipping to "express". Shipping still took almost a week. Upon receipt of package, only ONE of the items I purchased matched what I received. Fortunately it was the large item I purchased, but I was VERY disappointed that everything else had been substituted. I would not be upset if all items were "upgrades", but unfortunately only one was. The other two items were cheap substitutes. On top of all of this, there is still one item on back-order. Will not be ordering anything from K2 nor will I recommend them. Retailer Response (10/03/2010): Our customers are our first priority. When given the chance, we will make this right. Please give us a call and tell us how. And in spite of this one review, we appreciate it. It shows you, the reader, that these are REAL reviews, and not the inflated musings like some other online guys. We love our customers, and our customers love us. We work very hard for this. Please give us a call. . . and prepare to leave with a smile on your face, and your socks knocked off. This we promise. Kalista Customer Experience Officer |
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| Date Reviewed: 05/19/2010 | ||
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sray2 from unknown Member Since: 05/10/2010 View Member's: Reviews |
Outstanding customer service with great prices. |
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| Date Reviewed: 04/26/2010 | ||
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Stevenrossi09 from unknown Member Since: 04/26/2010 View Member's: Reviews |
Excellent correspondance and customer service - received several phone calls at every step of ordering process, including a call to verify products arrived as expected. |
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| Date Reviewed: 04/26/2010 | ||
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paradox_alastor from unknown Member Since: 04/17/2010 View Member's: Reviews |
Great! My preferred online vendor for scuba gear |
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| Date Reviewed: 04/18/2010 | ||
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lilibud from unknown Member Since: 04/02/2010 View Member's: Reviews |
I would highly recommend to my friends |
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| Date Reviewed: 04/17/2010 | ||
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info from unknown Member Since: 04/08/2010 View Member's: Reviews |
I will be back to purchase more from K2 |
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| Date Reviewed: 04/15/2010 | ||
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dansamson from unknown Member Since: 04/05/2010 View Member's: Reviews |
phenomenal customer service |
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| Date Reviewed: 03/20/2010 | ||
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marcjuliano from unknown Member Since: 03/10/2010 View Member's: Reviews |
K2 has a great site with very competitive prices that crushes retail dive shops and has some of the best deals on the web as well. Combine that with their A+++ customer service and you have a winner. Would recommend to friends and shop K2 again in a heart beat! -Marc J. |
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| Date Reviewed: 02/19/2010 | ||
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daryl.brown from unknown Member Since: 02/10/2010 View Member's: Reviews |
No complaints--all is well |
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| Date Reviewed: 01/28/2010 | ||
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yhzmurphy from unknown Member Since: 01/19/2010 View Member's: Reviews |
best web transaction to date, bar none. |
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| Date Reviewed: 01/26/2010 | ||
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jim.stanard from unknown Member Since: 01/12/2010 View Member's: Reviews |
Very cool that they put customer service above all else. |
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| Date Reviewed: 01/22/2010 | ||
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film4evr from unknown Member Since: 01/13/2010 View Member's: Reviews |
I want to dive with these folks. They don't get customers for their products, they get products for their customers. They follow up on their clients and I like that. I actually feel GOOD doing business with them! |
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| Date Reviewed: 12/30/2009 | ||
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hapkomah67 from GA Member Since: 07/12/2004 View Member's: Reviews |
K2 Scuba thank you for saving my trip. Alex |
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| Date Reviewed: 12/20/2009 | ||
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chrislejeune from unknown Member Since: 12/11/2009 View Member's: Reviews |
Very pleased with product selection,quality, and service. |
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| Date Reviewed: 11/18/2009 | ||
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hapkomah67 from GA Member Since: 07/12/2004 View Member's: Reviews |
What Can I Say? Best Service EVER. I used many scuba websites before but none of them provided such dedicated customer service before. K2 Guys will go out of their way to save your dive trip and will go extra mile to please you. I will say this again and again these guys will do their best to make you happy give them a chance and they will prove it. Thank You. |
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| Date Reviewed: 10/08/2009 | ||
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jsmartin22 from unknown Member Since: 09/22/2009 View Member's: Reviews |
I honestly love K2 SCUBA. I think they are the best online scuba shop around. |
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| Date Reviewed: 06/11/2009 | ||
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jjm from unknown Member Since: 05/26/2009 View Member's: Reviews |
A perfect website. So much easier to use than any other dive shop related websites. Treats each customer/client like a King or Queen! |
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| Date Reviewed: 02/25/2009 | ||
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is from unknown Member Since: 02/16/2009 View Member's: Reviews |
Very good shop! |
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| Date Reviewed: 02/12/2009 | ||
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mdonahoo222 from CA Member Since: 03/17/2008 View Member's: Reviews |
Placed an order for a close-out mask that turns out was out of stock. They exceeded my expectations, by delivering an equal or better mask, and even threw in a snorkel. Great communication as a merchant as well. Very excellent to deal with. |
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| Date Reviewed: 02/12/2009 | ||
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bcotton from unknown Member Since: 02/03/2009 View Member's: Reviews |
I will most definitely invest time and business with Tevis and K2. |
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