Merchant Ratings
| Past 3 Months | Past 6 Months | All-time | |
|---|---|---|---|
| Positive (4 or 5) | 0 | 0 | 0 |
| Neutral (3) | 0 | 0 | 0 |
| Negative (1 or 2) | 0 | 0 | 1 |
| Total Reviews | 0 | 0 | 1 |
| Avg Rating | Not Rated |
Not Rated |
 1.00 |
| Address: | 5450 Hwy 11 E N Morristown, TN 37860 - US |
|---|---|
| Website: | http://www.katom.com |
| Business Hours: | 8-6 EST |
| Sales Phone: | 800-541-8683 |
| Service Phone: | 800-541-8683 |
| Sales Email: | sales@katom.com |
| Cust Service Email: | sales@katom.com |
| Date Reviewed: 06/03/2011 | ||
|
gsiokis from GA Member Since: 06/28/2003 View Member's: Reviews |
Absolutely terrible service. Ordered a blender on 5/11 and the next day told it was back-ordered 10-14 business days. Never once on the site did they mention the item was not in stock or back-ordered. You would think useful information - right? Sent an email on the 11th business day (5/25) to check status and was told it was still back-ordered and to wait a 'few' more days. On 16th business day (6/2) I conducted a live chat with a company rep (Darlene) and was told it was due into their center on 5/20. She told me she would contact me at the end of the day with an update. Of course, no one called or emailed an update. I patiently waited another 1/2 day (6/3) and then started another chat and lucky me I ended up with Darlene again.Here it is the exact exchange via chat: You: Darlene....I thought you were going to get back to me about my order? You: You: yes;Can you give me a status of my order? Order number 952787You: last name:sYou: zip: 30062Darlene: One moment and I will checkYo |
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