1280 x 768 WXGA Display - 512 MB RAM - 60 GB HDD - DVD-Writer - Intel Graphics Media Accelerator 900 - Bluetooth - Windows XP Professional - MPN: FPCM20752
Fujitsu Siemens Lifebook P7120 (611343031134) Pc Notebook receives an overall TopTenREVIEWS score of 2.25 out of 4.00. It is ranked the #403 laptop computer of all time. The overall rating represents an intelligent balance of features, value as a function of price to features, and a summary of reviews from a variety of sources. The TopTen REVIEWS' formula gives a picture of important consumer...
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Cleverly designed, stylish laptop makes a fine ultraportable package. A high price is its only significant drawback.
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Fujitsu P7120
Strengths: small, light, fast
Weakness: hot, hot, hot--beware of burns (or worse, your hard drive melting down your keyboard and other parts)
I have been undergoing an excruciating repair process with Fujitsu since Aug 2006 (it's mid-Oct now). What happened?
1) I got my brand new baby, and after a week, I accidentally left it on for 12 hr straight and when I woke up, the keyboard had melted. Upon waking and discovering this, I immediately tried to cool down the computer, and I literally could not touch it! Once cooled, I found that the keys had warped, and the processor seemed to have slowed to a crawl, among other things.
2) I bought the computer in the US, but I live overseas. I contacted local customer service. No response. I called so many times, I finally gave up. I emailed international customer service. I got the UK office. They said that I could only obtain customer service by calling a certain toll-free #. Good if you live in the UK, but I don't. I asked that they call me or contact me by other means. They said no. After much back and forth and recommendation from a friend who also had problems in getting her computer fixed via the Fujitsu UK Customer Service, I contacted the US office. They were very friendly and nice.
3) We agreed that I would wait until end of Aug when I happened to be in the US to send the computer in. I won't get into the story about how long it took to get the right shipping box and label in order to ship it back, or the lack of follow-up and the number of phone calls I made to Fujitsu.
4) Finally, returned! Wait, there's a problem. The cover and hand rest was scratched during repair. The bottom right corner looks so very old, despite my having used the computer a week prior to repair. Keys on the keyboard have buckled and warped again. Can't say for the processor, as I don't have the proper machines to test speed, but it seems OK.
CONCLUSION: this fanless model (yes, I know all about the liquid cooling systems being more efficient. My previous job was to import power supplies and other computer components from China and Taiwan) does not cool down the computer properly. Now, whenever I use it at home, I have a laptop cooler with two fans running under it constantly. Makes it more manageable, but really, it makes it no longer portable.
Previous laptop: Sony Vaio--worked for me for 4 years until I bought this one. That one still works. This one doesn't. Next time, I guess I'll have to put up the extra $700 for their comparable laptop. Wish I had done it in the first place.
Also: if you have any tips about getting better customer service and computer repair, then I would be happy to exchange tips.
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