Wireless Card Defective
Strengths:Works great now that it's fixed
Weaknesses:Dell is very difficult to work with. They will nickle and dime you to death
Posted Nov 13, 2006 - I purchased this laptop from Dell.com. It was one problem after another. I completed an on-line credit application for Dell financial services, but it apparently got lost. The order sat on hold for about a week. Trying to reach them by phone was very difficult. The automated phone system is very difficult to navigate. I finally called back and pretended I wanted to buy a system and got a real person right away. It didn't fix the problem, however, and had to call back again. The problem was finally fixed and the computer was built and shipped. When it arrived, I wasn't able to access the internet at all. I was on the phone with tech support for 6 hours and for several days trying to get it fixed. Once again, dealing with the most horrible automated phone system in the world. They wouldn't let me return it either. None of the tech people seemed to know what they were doing. I kept getting different people who kept trying the same things.
Finally, they figured out that the wireless card was defective and shipped me a knew card, which I had to install myself. I had the laptop upgraded, so it cost about $1800. I was not happy that I had to open it up and install the card myself. I think they should have sent a tech out or had me take it in somewhere.
So with the new wireless card, it works great. I love it now, but I will never buy from Dell again. They don't care about their customers and use underhanded business tactics to get more money out of you.
Don't fall for the "no interest for 12 months" deal either, they tell you it's no payments and no interest, but they still expect you to make payments. They told me that I'm just not making payments on the interest, but you still have to make payments on the principle.
DON'T BUY FROM DELL IF YOU CAN HELP IT! THEY ARE NOT A REPUTABLE COMPANY!!!!
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