Mediocre
Strengths:sturdy for the most part, average weight, mediocre customer service
Weaknesses:heat where the battery sits, a little heavy/bulky for my taste, flimsy keys/keyboard and power/volume buttons
Posted 1 year ago - As you can see above, it was difficult for me to think of strengths or weaknesses. That's because I consider this a very mediocre laptop. It's not great, but it's not bad either. I would call it "good" though. Yes...maybe not when it's making me angry, but for the most part.
The battery is under my left palm and is constantly hot, which is an irritation. In fact, it is downright painful sometimes. The physical parts have cracked on me now, but it is 4 years old so I can't say anything about that -- I would expect not many laptops would last this long (granted this is the only laptop I've ever owned, but this is what I've been told).
I had to replace the keyboard and power/volume buttons once (while still under warranty) because they are rather flimsy, but since then they have been fine.
I would not "praise" Dell's computer service , but it is again, mediocre. If you call and complain for a decent amount of time, they will take care of you. In no way do they go above and beyond. I had purchased the 3-year extended at-home service warranty and at first they always refused to do the at-home part...until I complained. They always caved in.
All in all, I can see why businesses would like to purchase this in bulk -- makes sense. Not so great for a personal use laptop though...I think you can get better for the money. If I start a business, I'll buy another Dell. Until then...I think I will move on and try some other companies...
78% of readers found this review helpful. Did you find it helpful , unhelpful, or inappropriate?
Rated 
Latitude D
Comment about this review
horrible computer and customer service!!!!
Comments - Post a comment