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Date Reviewed: 10/28/2009
jim from unknown Member Since: 10/19/2009 View Member's: Reviews	Cannot even get a reply to questions regarding pricing discrepancies.	Overall Rating
Date Reviewed: 10/16/2009
mooremassey from unknown Member Since: 10/07/2009 View Member's: Reviews	LBG has been great as far as customer service, however....the products we ordered had been packed incorrectly and parts were wrong. Also, the remote and the flush mount kits arrived later than the fans. The receivers for the remotes were not in the box. We had to call Monte Carlo as well as LBG for two different problems with the order. All in all, it was frustrating. We realize this is Monte Carlo's issue, but perhaps LBG should insist that someone double check their orders. When you are in the middle of a remodel, you really don't want to have ceiling fans be the reason you cannot finish all the electrical work. We are still waiting on the 3rd fan we ordered...we're nervous.	Overall Rating
Date Reviewed: 10/13/2009
JohnEfromNP from NY Member Since: 10/13/2009 View Member's: Reviews	I order lighting with regularity for my business and I only use LBG. Their prices are spectacular, their customer service people are always quick and friendly. I couldnt give a higher reveiw if i tried. They are the best of the best, and ive used em all.	Overall Rating
Date Reviewed: 10/13/2009
Janec1956 from unknown Member Since: 12/19/2008 View Member's: Reviews	Merchant did not give expected date of arrival for merchandise.	Overall Rating
Date Reviewed: 10/09/2009
dduwe from unknown Member Since: 09/23/2009 View Member's: Reviews	Nothing special, nothing not to like either.	Overall Rating
Date Reviewed: 10/06/2009
ShopGirlWI from WI Member Since: 10/06/2009 View Member's: Reviews	My shopping experience in Lighting By Gregory online store turned out to be a neverending nightmare. The items I ordered online arrived broken (both pieces). And now it is taking the company over THREE weeks to issue me a return label, so that I can mail the two lights back. It looks like it may take them three more weeks (at the least) to issue me a refund. The customer services is horrible, and that's to put it kindly. It's impossible to get a hold of them. When you finally reach someone, they appear to be very uninterested in what you have to tell them as well as uncaring about solving your problem. You are better off talking to the wall. Needless to say, I will never return to this store. If you have extra nerve cells to spare or wish to experience unforgettably disgusting treatment, place an order with them now! But if you are like me and want to have a head-ache free and, possibly, pleasant shopping experience, shop elsewhere!	Overall Rating
Date Reviewed: 09/26/2009
amychri from unknown Member Since: 09/10/2009 View Member's: Reviews	The order was delivered more promptly than expected. One item had to be returned and they were very prompt in responding to my inquiry.	Overall Rating
Date Reviewed: 09/22/2009
James.Kremer from unknown Member Since: 09/06/2009 View Member's: Reviews	Hope items are in stock and ship promptly. We'll see...	Overall Rating
Date Reviewed: 07/30/2009
jul992000 from unknown Member Since: 07/14/2009 View Member's: Reviews	I'm very pleased. I'm excited to see my order.	Overall Rating
Date Reviewed: 02/15/2009
cchittenden from unknown Member Since: 01/30/2009 View Member's: Reviews	Ordering on-line was relatively easy - however, I have not received the item yet, so the rest of the ordering process can not be evaluated	Overall Rating
Date Reviewed: 02/10/2009
beidlerka from unknown Member Since: 02/01/2009 View Member's: Reviews	Have ordered a number of products: quick delivery and all mechandise in excellent condition upon receipt.	Overall Rating
Date Reviewed: 02/04/2009
panaceaa from WA Member Since: 02/04/2009 View Member's: Reviews	I purchased two PLC-1071SN sconces. The package shows up and there's two eviscerated boxes inside so they could fit them both in the same box. It turns out the sconces don't even match the pictures! The pictures show a 5'x10' sconce, but these are square. So I submit a web request. Nothing happens. I call, and they say I'll receive a replacement and a return slip within a week. A week passes. Nothing. I call again, now they say I need to wait a month. I do receive the return slip, and I wait a month for the replacement. Nothing. Then I start asking for a refund. Two phone calls, an email, and they keep saying they have to hear from the supplier. WTF. I threaten a chargeback and finally they refunded my money. FYI: In order to accomplish anything with Customer Support, first you have to use their web form to submit a request (which they'll ignore), then you have to follow up with a phone call a day later. If you just call, they require you to submit a web request first.	Overall Rating
Date Reviewed: 12/12/2008
karinaw from CA Member Since: 12/12/2008 View Member's: Reviews	My original order included the fan blades, but did not arrive with my shipment. When I contact Lighting by Gregory, they said they would have to contact the Mfg. to ship the blades out. Then I discover the fan itself is defective and does not turn - after hiring a handyman for installation. I contact Lighting by Gregory by phone, I'm told I can only communicate my issue through their email system. I send an email, the reponse I receive is that I have to contact the mfg. directly for an evaluation of whether or not the product is defective. I do contact the mfg. and speak with a helpful representative who listens attentively to my story. He tells me the product is defective. I email (again) Lighting by Gregory, explaining that the Representative told me the product was defective. Two days later I receive a response - Lighting by Gregory tells me the mfg. asked me to discard the fan - I paid $238.00 for it - and I can choose whether I want a replacement fan or a credit.	Overall Rating
Date Reviewed: 12/02/2008
ceezinj from unknown Member Since: 04/23/2007 View Member's: Reviews	GOING GOOD	Overall Rating
Date Reviewed: 11/29/2008
ajpsr35 from unknown Member Since: 11/20/2008 View Member's: Reviews	Outstanding selection of products. Called for help in making choice and was completely satisfied. I will reccommend to friends and family and will return myself for future shopping.	Overall Rating
Date Reviewed: 11/17/2008
ccromer from unknown Member Since: 11/03/2008 View Member's: Reviews	Site is user friendly. I will search this site for future items. Your high shipping charges for such a small,light weight item are out of line. Most likely will not purchase from your site again!!!!!!!!	Overall Rating
Date Reviewed: 10/29/2008
stephenwatson01 from unknown Member Since: 10/13/2008 View Member's: Reviews	Very good selection of products and very easy to use website	Overall Rating
Date Reviewed: 08/21/2008
pseditor from CA Member Since: 08/21/2008 View Member's: Reviews	Do not use this company. For nearly three months I have been trying to get my money back from them after the lighting fixtures they sent me did not fit. They agreed to take the items back, if I agreed to a 25% restocking fee (I did). I returned the items, they received them, and still months later and after dozens of communications, no refund! Stay away!	Overall Rating
Date Reviewed: 07/08/2008
phuffman39 from unknown Member Since: 06/23/2008 View Member's: Reviews	It seemed to take a long to receive order. received 7/7/08	Overall Rating
Date Reviewed: 06/21/2008
wkbeck from MA Member Since: 06/05/2008 View Member's: Reviews	Very Good - But need to see the merchandise!	Overall Rating
Date Reviewed: 06/17/2008
feline2 from LA Member Since: 06/17/2008 View Member's: Reviews	Completely dropped the ball on my order. More like they forgot about it. They did offer a discount after I decided that the whole thing was taking too long. Over a month now, still waiting on the promised refund... I guess they forgot about that too.	Overall Rating
Date Reviewed: 06/17/2008
Loisduffy2008 from unknown Member Since: 06/01/2008 View Member's: Reviews	I TRIED TO ENTER THE WEEKEND 16% DISCOUNT CODE OF LBG and it didn't show up on my order. Also, I am not sure I am getting the birdseye maple blades as that didn't show up in my order confirmation--though the item number is correct. Lois	Overall Rating
Date Reviewed: 06/12/2008
danielmschiavone from unknown Member Since: 05/27/2008 View Member's: Reviews	very good	Overall Rating
Date Reviewed: 06/10/2008
ravikiran123 from unknown Member Since: 06/01/2008 View Member's: Reviews	Great experience! Called customer service and it was excellent!	Overall Rating
Date Reviewed: 06/04/2008
masfamoso from NY Member Since: 06/04/2008 View Member's: Reviews	By phone, I ordered Lightolier recessed light trims in two different finishes, which were supposedly in stock. In a timely manner, I received the trims in only one of the finishes. When I called to ask about the other items, the LBG rep said that they weren't in stock and wouldn't be for 45 days. Since I needed the trims for a job in a new house with a move-in date 30 days away, I canceled the rest of the order. Two weeks passed and, surprisingly, the items arrived—30 days before I was told they were available—great, except that I had made other plans in the meantime, thinking the order was canceled. When I called LBG about returning the supposedly canceled trims, the nightmare experience really began. Bottom line: I wasted hours on the phone, was basically called a liar by the LBG rep, and received a comically non-sensical rationale for LBG's refusal to take back the items (unopened in their original packaging). Could be my worst retail experience ever! Retailer Response (06/17/2008): HomeDecorByGregory.com would like to extend an apology for your negative experience. We would like to work with you to improve the level of service you have received. Please contact our customer service department @ 1-800-807-1826 ext 32 so that we may assist you in resolving your issue. Thank you.	Overall Rating

In order to provide the most relevant information, comments posted prior to the past 18 months may not be included.

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