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Date Reviewed: 06/18/2009
Flecha from unknown Member Since: 06/18/2009 View Member's: Reviews	luggagepoint.com has no interest in resolving their issues. Order has been "pending" for a week despite taking payment already. Two calls and and an email have yielded no answer as to what the status is. Estimated arrival date was June 18. Today is June 18 and all I get from luggage point is " we'll email the warehouse." They will not copy me on the email and will not call or email me back. I tried to cancel the order and they would not. I gave them 3 hours to get me an answer. If there is none I will contact my credit card company and start fraud procedures.	Overall Rating
Date Reviewed: 05/17/2009
bobcard from NJ Member Since: 05/17/2009 View Member's: Reviews	Deceptive marketing practices. The size listed on the website cannot be trusted. I ordered a bag and they sent one which was 1" smaller in all dimensions. Thier explanation - measure from the floor!!! Refused to pay shipping for return and to acknoledge their mistake. This is a dishonest merchant - forever on my blacklist.	Overall Rating
Date Reviewed: 02/14/2009
PB60 from WA Member Since: 02/14/2009 View Member's: Reviews	This is the worst purchase experience I’ve ever had. At best these people care nothing for their customers. I question their honesty. I placed an order with Luggagepoint 3 weeks before Christmas, for which I was charged immediately. Over a week later I was informed that the item was not available, and asking if I wanted a refund or a substitute. I asked for a refund. I had no response to that email, or the 2 others I sent. When I finally got them on the phone, 3 weeks later, they told me they couldn’t issue a refund because their supplier was on vacation!!! A week after that they sent me a mail saying the refund had been issued. Yet here I am 2 months after the original order, with no refund. Luggagepoint insists they provided one, and that it’s my problem now. My credit card company confirms that no credit has been received, and the charge is in dispute.	Overall Rating
Date Reviewed: 09/03/2008
dj928 from unknown Member Since: 05/12/2003 View Member's: Reviews	Poor quality item, not as described. Poor service. Unresponsive to many emails. Refused to issue label to return item. Refused to reimburse for shipping. Overall poor experience at all levels.	Overall Rating
Date Reviewed: 05/15/2008
patrickfeldman from CA Member Since: 04/08/2008 View Member's: Reviews	Great website and speedy service. Very satisfied, especially after having a bad experience with another company. Luggagepoint.com had the cheapest prices I could find, and the luggage I received came fast and was top quality. I will definitely shop with them again!!!	Overall Rating
Date Reviewed: 05/15/2008
jenna426 from unknown Member Since: 06/13/2007 View Member's: Reviews	So far, so good!	Overall Rating
Date Reviewed: 05/15/2008
fspg2007 from CA Member Since: 07/23/2007 View Member's: Reviews	I received the product 3 days after I placed the order with ground shipping. The price on the Samsonite luggage was the best price I found online. I will definitely order from this site again.	Overall Rating
Date Reviewed: 12/13/2007
pepperell50 from MA Member Since: 11/25/2007 View Member's: Reviews	(Edited December 13th by pepperell50)  Received luggage. Took to Europe where I found it was defective and the handle would not close. Everything had to be taken out of suitcase in order to reach inside handle to push down. They will not refund shipping charge of $22. They keep askin why did I take the defective luggage on a trip. I DIDN'T KNOW IT WAS DEFECTIVE UNTIL AFTER ARRIVING IN EUROPE!!! CAUSING MUCH INCONVENIENCE!!How would I know it's defective until I use it and that's on the trip. Very disappointed that they refuse refund for shipping charges.	Overall Rating
Date Reviewed: 08/21/2007
holly_wale from unknown Member Since: 08/05/2007 View Member's: Reviews	It was very easy and everything was spelled out quite clearly.	Overall Rating
Date Reviewed: 06/15/2007
ltduke from unknown Member Since: 01/21/2007 View Member's: Reviews	Talk about fast service and a good price, LuggagePoint.com did right by me! Needed the largest AmT hard side made and quickly as my old one broke. Found it at the lowest price and without shipping or tax I saved a good amount of money. Then they added a 10% discount on top. Expected it in about a week or so but it showed up in 4 days via DHL to the midwest. I'll come back if I need another suitcase!	Overall Rating
Date Reviewed: 06/01/2007
Hartstv from unknown Member Since: 05/16/2007 View Member's: Reviews	Placing the order was no problem except a security alert came on to alert me that the name on the security certificate did not match the name of the site. This is a bit disturbing.	Overall Rating
Date Reviewed: 11/06/2006
maraford from NC Member Since: 04/07/2003 View Member's: Reviews	Excellent price	Overall Rating
Date Reviewed: 10/15/2006
txalan from unknown Member Since: 10/06/2006 View Member's: Reviews	The price was good, but the item was obviously not in stock, and I was not informed of that fact. It still has not shipped, nor have I heard from them. Not a good experience.	Overall Rating
Date Reviewed: 10/12/2006
nwhalen from unknown Member Since: 10/03/2006 View Member's: Reviews	It was a good experience	Overall Rating
Date Reviewed: 09/17/2006
lingking1 from unknown Member Since: 09/03/2006 View Member's: Reviews	I think I got just what I wanted... good for me and I'll come to this for my other needs.	Overall Rating
Date Reviewed: 08/01/2006
jaquelinesainz from unknown Member Since: 07/16/2006 View Member's: Reviews	Was satisfied with website.	Overall Rating
Date Reviewed: 07/06/2006
cher48603 from unknown Member Since: 06/20/2006 View Member's: Reviews	I wish this would have given me the option of showing that this is a gift. I do not want a copy of the billing to go to the recipient.	Overall Rating
Date Reviewed: 06/12/2006
snysteeler from unknown Member Since: 05/31/2006 View Member's: Reviews	not completely sure if it is in stock. says usually ships in 24 hrs. I am hoping it is in stock as we need these suitcases fairly soon. I never received the order from this place because they called to let me know they did not have the color. It was on their website as a choice, and the order went through... so I found it from another website. AND received it in 3 days!	Overall Rating
Date Reviewed: 06/12/2006
Aline45 from unknown Member Since: 06/03/2006 View Member's: Reviews	Easy to find items and prices were good. Free shipping and free returns an added plus. Would definitely use LuggagePoint again.	Overall Rating
Date Reviewed: 06/07/2006
october2 from unknown Member Since: 05/29/2006 View Member's: Reviews	I found this site looking for someone who carried Jack Georges laptop cases. The range of merchandise is excellent; I bought a laptop case by SheTech, which was new to me. The web site is well constructed and easy to use, and the prices are the best. I'm glad to know about LuggagePoint and will definitely be back.	Overall Rating
Date Reviewed: 05/21/2006
caalston from unknown Member Since: 05/11/2006 View Member's: Reviews	GREAT	Overall Rating
Date Reviewed: 04/27/2006
clhintexas from unknown Member Since: 04/18/2006 View Member's: Reviews	Great site, I found what I needed very quickly!	Overall Rating
Date Reviewed: 04/26/2006
siawlay from unknown Member Since: 04/10/2006 View Member's: Reviews	em....the tax is not clear... because it is now shown... i guess mayb i tax free... overall is good... the free shipping is good... i bought one more bag because i think is more worth to add one more item than paying the shipping fee.	Overall Rating
Date Reviewed: 03/17/2006
dennisd2 from unknown Member Since: 03/01/2006 View Member's: Reviews	overall experience isn't over til the 'fat lady sings'; I haven't received the product. I will comment further at the completion of 'the song'!!!	Overall Rating
Date Reviewed: 03/12/2006
ehiggins from NY Member Since: 06/29/2005 View Member's: Reviews	Great transaction!	Overall Rating

In order to provide the most relevant information, comments posted prior to the past 18 months may not be included.

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