Rated 
Started Dec 22, 2004
Strengths: quality, connection stability and speed, appearance, flash update capability, web site resources
Weaknesses: high price, tech support, no serial cable included, fragility
Given a choice, practically everyone who surfs the Internet with any regularity would prefer broadband to dial-up. There is no comparison between the download and upload speeds offered by both. Yet, because of the current cost difference ranging from $10 and up, the turtle (dial-up) is still preferable to the hare (broadband) for those with certain needs. For instance, those who surf only intermittently or log on merely to download and send e-mail don't need blazing speed. In addition, an always-on broadband connection encourages and enables hackers to invade machines. So for those like myself who've chosen to forgo broadband and remain with dial-up, at least until broadband prices drop further, a good quality analog modem is essential.
After browsing various modem "techie" forums, I learned that hardware (controller) based external serial modems with flash memory provide a much more robust environment that will last much longer and that they are recommended. "Winmodems" were said to hog system resources because they rely on Windows to mediate their serial communication (I/O address, COM port, IRQ, etc.) and USB external modems, apparently don't perform as well (as serial modems). Regarding brands, the consensus was that US Robotics (USR) modems are the de facto industry standard.
Given this advice, I purchased an USR 5686E V.92 analog modem "new in the box" from an eBay merchant. Although I've used it for only a week, I couldn't be more pleased with it. USR boasts a two-year limited warranty. The package included: USR 56K Faxmodem (Black), AC Power Adapter, RJ-11 phone cord (7ft.), Quick Install Guide and Installation CD-ROM. Unlike Creative's Modem Blaster DE5621, however, a serial cable is not included but they're readily available. I chose a Belkin-branded cable.
Installation was simple. After plugging in the analog phone cords (line and phone) and cables (power and serial), I ran the Installation CD-ROM to install the driver and utilities via Windows' "Add Hardware." In addition, the 5686E's firmware is flash updateable via the modem's automated update utility (ControlCenter) or a stand alone flasher available for download from USR's support site. Also desirable is an onboard volume knob to control the unit's squealing.
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