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I'M SHOPPING FOR IN All Products Appliances Auto Parts Babies & Kids Books Cameras Clothing Computers Electronics Flowers & Gifts Furniture Grocery & Gourmet Health & Beauty Indoor Living Industrial Supply Jewelry & Watches Magazines Movies Music Musical Instruments Office Outdoor Living Software Sporting Goods Toys Video Games

Date Reviewed: 07/05/2008
petrushaasbroek from unknown Member Since: 11/21/2007 View Member's: Reviews	It was smooth and easy to buy at you online store	Overall Rating
Date Reviewed: 08/02/2008
Cionnaith_MacRitchie from MI Member Since: 08/02/2008 View Member's: Reviews	I've made 7 purchases through the internet with MF over the last 2 years. I have had mostly good experiences with a few not so good and one really "tick me off" event. I ordered and received a Les Paul Studio guitar and got a great price on it....however it was delayed in shipping about 4 weeks due to back order issues. I ordered a Gibson J-180 and they accepted the order, posted an email to me telling me it was on it's way and then told me nothing. After a week or so I noticed that the purchase price had been refunded to my credit card, but still no word from MF. Finally, after a couple weeks had passed they sent another email informing me that the guitar I bought was sold out....did not make me happy at all. I suspect that someone in the warehouse looked at the order and said "Wow! what a great deal...I think I want that guitar". Orders seldom come all at once but on the plus side they have just about everythoing you want and a great email newsletter.	Overall Rating
Date Reviewed: 08/28/2008
obnyoni from unknown Member Since: 11/24/2007 View Member's: Reviews	I have been dealing with Musician's Friend for a couple of years now and I have always be truly satisfied	Overall Rating
Date Reviewed: 09/30/2008
eli_nvrt from unknown Member Since: 09/21/2008 View Member's: Reviews	I am a returning customer and very happy with all of my purchases.	Overall Rating
Date Reviewed: 09/30/2008
jblankenship9 from unknown Member Since: 09/21/2008 View Member's: Reviews	Great site, great selection -- easy to spend a long time browsing, and I mean that in a good way!	Overall Rating
Date Reviewed: 10/30/2008
monkeymademusic from CA Member Since: 10/30/2008 View Member's: Reviews	MusiciansFriend sucks! , I ordered 2 ART tps2 from them and they only shipped 1. When i contacted them, they said the that the weight of the package means they shipped both items !, they said it will take a few weeks to resolve the matter, a few weeks !, I bought these in a hurry so I would have them for a project that I'm working on , now I have to wait a few weeks. No friend to this musician.Thanks alot guys.	Overall Rating
Date Reviewed: 11/15/2008
mndtrcks from unknown Member Since: 08/09/2007 View Member's: Reviews	Website is easy to manuever and their search engine is quick and responsive.	Overall Rating
Date Reviewed: 12/24/2008
mmmusic from CA Member Since: 12/24/2008 View Member's: Reviews	The customer service was horrible. They were also out of stock on the first items we ordered (although that wasn't indicated until AFTER we ordered by email). The products that we ordered on December 4th DID NOT ARRIVE BY CHRISTMAS AS PROMISED! I will NEVER use or recommend you use this outfit!!!!!!!!!!!!	Overall Rating
Date Reviewed: 01/05/2009
tsbergman from CA Member Since: 08/12/2004 View Member's: Reviews	Very happy with the web site and customer service. I had some problems with just 1 order getting all my boxes shipped and had to place several calls to very VERY nice and helpful customer service who were creative and figured out how to solve the problem and get my stuff shipped. When something was on back order they worked to find me something I ultimately liked better. It can take a couple of days from the time an order is placed until a ship notification is posted and the stuff is out the door. They have some awesome unpublished specials and I got an unbelievable discount on some additional stuff I needed. I am very happy about the prices and service. I just wish they would get their shipping and order fulfillment working as good as their customer service. I will take the good prices and service and live with a couple of days delay in shipping. If they get the fulfillment working better then they get 5 stars. Bottom line: this is now my go-to Internet music store.	Overall Rating
Date Reviewed: 01/12/2009
sugdaddyg from unknown Member Since: 11/01/2008 View Member's: Reviews	2 items did not arrive... quick email to them and they resent the items for free without hassle.. good customer service recovery.. will shop there again	Overall Rating
Date Reviewed: 02/17/2009
showsjohn142 from AR Member Since: 02/17/2009 View Member's: Reviews	Next day shipping was late because they failed to take it to UPS as the correct time for the shipping service. When it finally arrived, the item was broke. I had the item returned and had to wait a full 7 BUSINESS days before they began on my replacement order. However, even though I told them what item I wanted about 2 weeks before hand, they informed me they just went out of stock of the replacement item. I now have to wait another week for this replacement item to come in stock. To add insult to injury, they are shipping with UPS ground instead, even though I originally paid for UPS Next day air saver. I asked if they could just upgrade the item to the 30w version instead of the 15w because of all the trouble, I received no reply. Completely and utterly ridiculous. I have never experienced such poor service in my entire life. I will never shop with them again, and I urge all who read this to never do so as well.	Overall Rating
Date Reviewed: 03/23/2009
srslab from CO Member Since: 03/23/2009 View Member's: Reviews	We have been a customer of Musician's Friend for 17 years but their continuing poor service. In 1992 we bought a Jackson Dinky XL. The guitar had a crack in the neck and was missing the tremolo bar. In 2006 we bought a Marshal TSL100 head which we had to send in for repair as it was received with a bad pretube that was causing pops. In 2006 we ordered a 896HD scratch n dent product. We never received the product. Working with customer service took over a month for us to get return credit. We had a contract with a customer to do their cd in 192 format and didn't expect MF would take over a month to resolve the issue. We lost this customer due to the delays caused by MF. In 2007 we ordered a BBE 882i, we were double charged which shows in their system and never received c	Overall Rating
Date Reviewed: 06/04/2009
Larrycht from unknown Member Since: 11/02/2007 View Member's: Reviews	I was impressed with the ease of ordering. Now lets see how well the item turn out.	Overall Rating
Date Reviewed: 07/21/2009
bchapin from unknown Member Since: 07/05/2009 View Member's: Reviews	I have been a Musician's Friend customer for many years. I have never experienced any problems with them because they are up-front with all of the info I need.	Overall Rating
Date Reviewed: 07/26/2009
jjpendell from unknown Member Since: 07/10/2009 View Member's: Reviews	As long as the merchandise arrives on a timely basis, I will continue to shop here. I noticed no out-of-stock notices, hence, no response to the question. The site is easy enough to navigate, and checkout is smooth.	Overall Rating
Date Reviewed: 07/27/2009
acousticweaves16 from unknown Member Since: 07/11/2009 View Member's: Reviews	musiciansfriend done good.	Overall Rating
Date Reviewed: 07/28/2009
mtlmnc77 from unknown Member Since: 07/12/2009 View Member's: Reviews	so far so good	Overall Rating
Date Reviewed: 07/28/2009
ryoka from PA Member Since: 10/03/2008 View Member's: Reviews	Good prices and great website.	Overall Rating
Date Reviewed: 07/29/2009
tcsmith from unknown Member Since: 07/13/2009 View Member's: Reviews	great variety of products. i have had good experiences with the service in the past. In fact I was using a complementary gift certificate for this order.	Overall Rating
Date Reviewed: 07/29/2009
william_smith from unknown Member Since: 04/07/2009 View Member's: Reviews	no problems	Overall Rating
Date Reviewed: 07/29/2009
mallen from unknown Member Since: 07/13/2009 View Member's: Reviews	I love you!	Overall Rating
Date Reviewed: 07/29/2009
rsiburt from unknown Member Since: 07/13/2009 View Member's: Reviews	Very good merchant , reliable accurate and honest	Overall Rating
Date Reviewed: 07/29/2009
malendrinu from unknown Member Since: 07/30/2006 View Member's: Reviews	I've always been pleased with the products and service from Musiciansfriend.	Overall Rating
Date Reviewed: 07/30/2009
dperry48 from unknown Member Since: 07/14/2009 View Member's: Reviews	we called to ask some questions and the associate was very helpful. The check-out process was very easy. Thank you.	Overall Rating
Date Reviewed: 07/30/2009
wjo42 from unknown Member Since: 07/14/2009 View Member's: Reviews	I thought all was Good	Overall Rating

In order to provide the most relevant information, comments posted prior to the past 18 months may not be included.

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