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Date Reviewed: 07/15/2009
mrlee11 from unknown Member Since: 07/15/2009 View Member's: Reviews	I HAD E-MAIL AND LEFT A MESSAGE ON THE PHONE AND THEY RETURNED MY CALL BACK WITHIN A COUPLE OF MINUTES I'M SURE THIS ISN'T GONNA HAPPEN TO ALL BUT I THINK THE BEST WAY TO CONTACT OMNIPRO IS VIA E-MAIL THANKS FOR THE BEST CUSTOMER SERVICE - ALSO CHECKING OUT THERE PRINTER TONERS THEY HAVE A GREAT PRICE :-) IAN	Overall Rating
Date Reviewed: 04/17/2009
yulihuang from unknown Member Since: 01/17/2007 View Member's: Reviews	The person who handled my order, Mari Casas provided friendly, timely and reliable communication. Through her we solved all unexpected problems. I will definitely do business with Omnipro again as long as Mari is there to handle my orders.	Overall Rating
Date Reviewed: 04/09/2009
joburocks from NC Member Since: 04/09/2009 View Member's: Reviews	(Edited April 15th by joburocks)  I ordered a toner replacement back in August, when I finally got around to opening it, it did not work correctly and the warranty had expired. I called them and even though it was out of warranty I was still taken care of. Very nice gesture to stand behind their product. Thanks	Overall Rating
Date Reviewed: 04/03/2009
abroughton from WI Member Since: 02/12/2005 View Member's: Reviews	I have been ordering from Omnipro for a number of years now and am very satisfied. Their prices are outstanding, and they have always shipped my product quickly. The quality of the products I have received, has been good. The two times I received cartridges with bad ink, they promptly replaced them without charge for the ink or the shipping. I will continue to look to Omnipro for my budget ink needs.	Overall Rating
Date Reviewed: 03/26/2009
bigj91 from AL Member Since: 03/26/2009 View Member's: Reviews	STAY AWAY, Do not fall for the price, Terrible Terrible, ordered on march 9th and called them on the march 11th as that is an acceptable time for handling. Lady promised me that the order would ship on that day. I paid for usps priority, they shipped it on March 26th through USPS PARCEL post, who knows when the package will get here.	Overall Rating
Date Reviewed: 02/25/2009
Jory from CA Member Since: 11/26/2003 View Member's: Reviews	I ordered a Brother DR-350 replacement drum for my MFC-7820N laser printer. While the invoice stated the item would arrive within 5-8 days, the vendor didn't even ship until Feb 8, providing tracking info via Endicia. The package finally arrived yesterday, although it made it to next town's Post Office 4 days previous. (Did they ship this 47th Class? My belief is that the Post Office was carrying my package from town to town asking people if they'd ever heard of me, instead of using the address & zip code.) When I called Omnipro to ask why my item hadn't arrived, they made excuses about how the USPS was being slow for some reason. Taking 18 days to ship the item in the first place (without any explanation or status updates) is ridiculous. They should have shipped me another using FedEx Next-Day Delivery (at their cost), but they offered no solutions.	Overall Rating
Date Reviewed: 02/06/2009
gjpjjohnson from AR Member Since: 02/06/2009 View Member's: Reviews	HP Laser toner replacement cartridge was not properly sealed and was worse than the used cartridge it replaced. The only thing worse than the Omnipro product is the omnipro customer service that is an absolute joke. You would be smart to avoid this merchant	Overall Rating
Date Reviewed: 01/19/2009
equitylink from OR Member Since: 12/01/2003 View Member's: Reviews	(Edited March 09th by equitylink)  I ordered two lazer toners model #TN-580 for Brother printer HL-5250DN. I received two TN-560 instead and with one defective. When I openned the bag, the toner spilled inside the shipping box and flew all over the floor. Of course, I did not realize that they shipped me the wrong toners until I try to use the second one. Obviously it did not fit. I am still try to contact OmniPro for exchange if they are willing. I CALLED OMNIPRO'S CUSTOMER SERVICE DESCRIBED THE PROBLEM AND THEY SHIPPED ME THE CORRECT TONERS WITHOUT DELAYS. CUSTOMER SERVICE WAS PROACTIVE IN MAKING SURE THAT I HAVE RECEIVE THE TONERS ON TIME AND TO MY SATISFACTION. I WOULD ORDER FROM OMNIPRO AGAIN.	Overall Rating
Date Reviewed: 09/01/2007
flyhawk from unknown Member Since: 11/23/2004 View Member's: Reviews	Very Easy	Overall Rating
Date Reviewed: 05/12/2007
kpoddar from TX Member Since: 05/12/2007 View Member's: Reviews	(Edited May 30th by kpoddar)  I had ordered on 4/29 and received the product on 5/14. There was not much proactive communication about the status of order. They did send me an e-mail giving me a link to stamps.com with the tracking number, when product was shipped. The toll-free number is not answered always. When I was able to get hold of someone, they were very helpful. Overall, they offer very competitive prices, but they need to improve their customer service.	Overall Rating
Date Reviewed: 04/28/2007
NewTran from MA Member Since: 12/21/2005 View Member's: Reviews	Like other reviewers mentioned, they are extremely slow. I have not yet received the product I ordered more than three weeks ago. On their site, my order status has always been "pending". Their reply has been "we do apologize for the delay". Originally it was scheduled to ship by Apr/18 but they have not yet shipped. I cannot recommend this merchant.	Overall Rating
Date Reviewed: 03/15/2007
marc101 from CA Member Since: 07/11/2004 View Member's: Reviews	I've used Omnipro before. Always heppy with product and service. Delivery is a bit slow sometime, but hey, it's FREE - USPS is called snailmail for a reason! If you've totally run out of ink and need something in a hurry, you're stuck with your local retailer (at a huge increase in price - so plan ahead a little bit). Customer service has never been a problem. I recommend them to all my friends - best Epson compatible inkjet cartridges I've ever used.	Overall Rating
Date Reviewed: 01/25/2007
Kevin57L from CT Member Since: 12/14/2006 View Member's: Reviews	Excellent merchant! Super fast shipping as well. I bought remanufactured color ink for Hewlett Packard printer and it worked better than brand new cartridges that I bought from databazaar.com. In fact, Omnipro's color ink actually had color in the cartridge and was packed perfectly unlike databazaar.com	Overall Rating
Date Reviewed: 12/20/2006
go_big_red from IA Member Since: 12/20/2006 View Member's: Reviews	Very professional organization and customer-friendly service! I received a defective toner cartridge and they replaced it quickly and courteously, no questions asked and completely at their expense. I've heard so many stories about customers having to pull teeth to get simple returns/ exchanges taken care of, so it's nice to know there's an organization that is willing to be proactively responsible in this capacity.	Overall Rating
Date Reviewed: 12/09/2006
donshep from unknown Member Since: 11/17/2006 View Member's: Reviews	Their products are some of the finest, at the best prices, I've found on the net in nine years of shopping thereon. I will be back for additional supplies in the future. Thanx	Overall Rating
Date Reviewed: 11/28/2006
MrWright from AZ Member Since: 07/01/2003 View Member's: Reviews	I placed my order on the 17th of November and did not receive it until the 28th of November, even though I paid for 3 day shipping with DHL. It was sent UPS. They take too long to complete the order. When I called, they didn't even know what is going on. Finally, they don't keep the customer informed of the order process. I do not recommend this vendor to anyone for any reason. There are other vendors with the same products and the same prices.	Overall Rating
Date Reviewed: 11/13/2006
abcj from NJ Member Since: 11/13/2006 View Member's: Reviews	This company is yet to ship an order I placed 3 weeks ago. The credit card was drawn the same day though. I am so mad I won't wait to rate them as completely unsatisfactory. The shipping supposed to be 5-10 business days but them didin;t even ship yet. Some competitors I sued in the apst shipped the same day!	Overall Rating
Date Reviewed: 10/21/2006
chris.hesemann from IL Member Since: 06/22/2005 View Member's: Reviews	Site was running super slow. Otherwise, a good value.	Overall Rating
Date Reviewed: 08/16/2006
Dave from FL Member Since: 08/16/2006 View Member's: Reviews	I would like to take this moment to tell you how happy I have been with you Company's Service and products. This was my second order and I can happily say that it won't be my last. The service, thanks in part to Mari, was all I could ask for. From finding out where my shipment was to which product was right for my use, the attention was excellent. Again, my "hats' off" to your Company.	Overall Rating
Date Reviewed: 07/10/2006
rybreadmed from CA Member Since: 09/27/2004 View Member's: Reviews	(Edited August 16th by rybreadmed)  I originally had trouble receiving the products I ordered. It took quite a while to receive it. I was going to have my bank dispute the charges, but Omnipro shipped me the products and told me to keep them free of charge. Though I was initially unsatisfied, my opinion of them has changed. Though the problem took over a month to resolve, they did resolve my issues and I probably would buy from them again.	Overall Rating
Date Reviewed: 06/19/2006
GOPAL REDDY N from unknown Member Since: 05/03/2006 View Member's: Reviews	(Edited July 03rd by GOPAL REDDY N)  I have ordered 2 GB SONY MEMORY STICK on 05/31/06. I did not receive it yet. There is no Order Status in site or even to my mail-box. One great thing is "my Credit Card has been charged" though the Item is not shipped to me yet. Then i called up to them, they said "Item Not Available". so requested for order cancellation. the same was done after 7 more days....i don't know when they are going to pay back my money ???? :-( Then something about their website...its unbearabley slow with no updates.I do not use this seller again.	Overall Rating
Date Reviewed: 03/24/2006
kknur from unknown Member Since: 07/04/2005 View Member's: Reviews	I was prett certain that I had slected the free shipping, but when my order processed I was charged $25. There was no screen to double check my selctions before the order was processed. The website stated that they were open on this holiday, but when I tried to reach someone there to correct my order, I was unable to. Retailer Response (03/26/2006): If the system did that, then there is a mistake. We will be happy to remove the shipping charges. We always call when there is a large shipping charge, so I am sure this was taken care of.	Overall Rating
Date Reviewed: 03/17/2006
sainathjannu from NJ Member Since: 03/17/2006 View Member's: Reviews	Received item on time. Tested product and satisfied with its performance.	Overall Rating
Date Reviewed: 12/14/2005
WowIsConsumingMyLife from CA Member Since: 05/06/2004 View Member's: Reviews	Ordered a digital camera as a Christmas gift on 12/12, so naturally I chose a merchant that showed this item to be in stock so it would arrive in time. Omnipro showed it in stock, but two days after placing the order they called me and told me it was on back order. Now I have 2 less days to find the item and order it for the holidays. They also make you register on their site to order anything which is a nuisance.	Overall Rating
Date Reviewed: 12/07/2005
garjebuyer from NC Member Since: 12/07/2005 View Member's: Reviews	(Edited December 16th by garjebuyer)  Thanks!! I will buy from these guys from now on. One recomendation, offer more coupons	Overall Rating

In order to provide the most relevant information, comments posted prior to the past 18 months may not be included.

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