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Merchant Ratings
Past 3 Months Past 6 Months All-time
Positive (4 or 5) 10 22 2311
Neutral (3) 0 0 109
Negative (1 or 2) 0 2 235
Total Reviews 10 24 2655
Avg Rating 5 Star Review
4.90
4.5 Star Review
4.54
4.5 Star Review
4.38
Address: 6322 South 3000 East, Suite 100
Salt Lake City, UT 84121 - US
Website: http://www.overstock.com
Business Hours: 8:00am - 5:00pm MT
Sales Phone: 801-947-3164
Service Phone: 800-THE BIG O
Sales Email: info@overstock.com
Cust Service Email: info@overstock.com

Overstock.com

http://www.overstock.com


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Date Reviewed: 06/21/2001
jerpat from FL
Member Since:
09/23/2000

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Reviews
Highly recommend if you spot a bargain. Prompt order confirmation & delivery. Overall Rating
5 Star Review
 
Date Reviewed: 06/22/2001
ufochn from TN
Member Since:
04/07/2001

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Reviews
Good price and exellent customer service. Most items are used though. Overall Rating
4 Star Review
 
Date Reviewed: 06/25/2001
zman from CA
Member Since:
05/15/2000

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Reviews
The trick here is to keep a constant watch on their stock. They turnover items at a pretty high clip, but if you are patient and persistant, you'll find that unbeatable deal you won't get anywhere else. Their shipping charges are very reasonable. Overall Rating
5 Star Review
 
Date Reviewed: 06/26/2001
wkorpacz from PA
Member Since:
03/25/2001

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Reviews
Love this site. Quality goods at sometimes ridiculous prices. They don't have every size and color but when they do the price is always right. Excellent order process and on time deliveries. Will use over and over. Overall Rating
5 Star Review
 
Date Reviewed: 10/23/2001
dav987 from unknown
Member Since:
10/23/2001

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Reviews
Ordered a cordless phone. The web site was easy to navigate and got a pretty good deal on the refurb. Sony phone. Cant even tell it is a refurb, just like new. Love the ability to track your shipment from their web site. Will order from them again. Overall Rating
4 Star Review
 
Date Reviewed: 10/31/2001
caryt from CA
Member Since:
09/14/2001

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Reviews
(Edited October 31st by caryt)  product was shipped promptly...got a tracking number...bought a refurb but looks brand new and nicely packed. watch for their deals as they don't last long. Overall Rating
5 Star Review
 
Date Reviewed: 11/09/2001
mrrd from NY
Member Since:
11/07/2001

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Reviews
Great price and shipping costs. Must check often to find something you want. Got lucky with Casio Dig Cam. Actually received camera in two days after order was submitted. Highly recommended. Overall Rating
5 Star Review
 
Date Reviewed: 11/30/2001
shamsus from NY
Member Since:
11/30/2001

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Reviews
Amazing value... keep watching their stock... I've made several purchases...always goes through nicely.. almost everytime impressed with the value.. sometimes they take their timeon shipping, but who cares for 4$ UPS.. Overall Rating
5 Star Review
 
Date Reviewed: 01/03/2002
Karlynn from IL
Member Since:
01/03/2002

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Reviews
I purchased 2 identical RCA products from Overstock. Unfortunately, they were not free of flaws, an issue of RCA, not Overstock, as the boxes were sealed. I contacted Overstock via email to return the products. They were extremely helpful. Sent me an emial UPS shipment sticker and responded quickly to any email questions I sent. The return was hassle free and the original shipment arrived quickly. Overall Rating
4 Star Review
 
Date Reviewed: 01/15/2002
jimculver from TX
Member Since:
01/15/2002

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Reviews
(Edited January 15th by jimculver)  Retailer advertised as new. Shipped used optical mouse with the serial numbers marked out. Then they want $4.95 or 15% restocking fee. This is no way to do business. I am very dissatisfied. Also, the item was shipped form a third party called JustDeals. Overall Rating
1 Star Review
 
Date Reviewed: 02/15/2002
SPA15 from MA
Member Since:
02/13/2002

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Reviews
I've made several purchases from Overstock.com and I have been happy with every one of them. The one time they had a price drop on an order I placed earlier in the week, I sent them an e-mail and they immediatly credited my account for the difference. I do a lot of internet shopping and I'd rank Overstock.com in the top 5. Overall Rating
5 Star Review
 
Date Reviewed: 03/21/2002
arb from unknown
Member Since:
03/20/2002

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Reviews
I ordered 3 items from them. 2 arrived perfect, but the third was a computer cpu that did not work due to missing pins. I expected a used one, but not a damaged one. Poor quality control - be careful what you order! Overall Rating
2 Star Review
 
Date Reviewed: 04/26/2002
Blakwngbrd from CA
Member Since:
06/19/2000

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Reviews
I ordered a refurbished cordless phone from Overstock on a Tuesday - it is now Friday, and I have it in my hands. The phone looks brand new, although it shipped in a different box from the retail model. I'll charge it overnight and I'll know tomorrow how it works. If by any chance I need to return it, they included all the information I need right in the box. Overall Rating
5 Star Review
 
Date Reviewed: 06/02/2002
gnouel from FL
Member Since:
06/02/2002

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Reviews
I bought a Logitech Cam, my big surprise was a note on the box: NO WARRANTY - SOLD AS IS. When I spoke to the sales person, never told me this... The good news is that the cam works...That's why I am giving a 4, but be carefull... Overall Rating
4 Star Review
 
Date Reviewed: 10/14/2002
JPM1920 from TX
Member Since:
10/14/2002

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Reviews
The advertised a phone for $139. thru Pricegrabber.com. I went to the website and when I placed the phone into the shopping cart with was $144. I called the store and they gave me a phony excuse and said that they could not sell the phone to me for the $139. amount that I would have to go through the website that advertised it for that amount. It doesn't work. So be careful and check your amounts carefully. A lousy way to do business. Overall Rating
1 Star Review
 
Date Reviewed: 10/16/2002
johncooley from AR
Member Since:
08/08/2002

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Reviews
Purchased a 21" "refurbished" monitor. Product was DOA. A week and a half after requesting an RMA, I am still in possession of this boat anchor, and no one on the phone or by e-mail can tell me when to expect resolution to this return issue. Buyer beware. Overall Rating
1 Star Review
 
Date Reviewed: 10/22/2002
jpholt1 from FL
Member Since:
10/22/2002
I bought a (king size) quilt that was way too small for my king size bed. After seveal days and emails, I received the RMA#. I returned it immediately after. They say they never received it. Because I didn't send it insured, I believe they took the item, put it back in stock and lied about not getting it back. I am out $110. I would never buy from them again. Buyer beware! Overall Rating
1 Star Review
 
Date Reviewed: 10/23/2002
emtmeghan from MA
Member Since:
10/23/2002

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Reviews
I ordered a refurbed Sony Clie. It came in a sealed box and looked like it had never been touched. I have been using it for days and am very happy. It shipped on time and was at my house four days after I placed the order. I am very satisfied. The only thing was that the outside box was very damaged, but I suspect that was FedEx, not Overstock. I'll order again! Overall Rating
5 Star Review
 
Date Reviewed: 10/31/2002
shopreview from NY
Member Since:
12/20/2001

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Reviews
Ordered a sheetset, pillows and dawn comforter. Pillows arrived in 3 days. Then i had no info on the rest of my order for 6 days. There was no tracking provided for the sheetset, and the comforter seemed to be held up. Calls to cust. svc. ended with them telling me that items are on their way, although the tracking info showed otherwise. 10 days after the order date i recieved my comforter, but with someone elses invoice, and that person's personal info. Sheetset came the next day. CAREFUL!!! Overall Rating
2 Star Review
 
Date Reviewed: 12/03/2002
podd from IL
Member Since:
12/03/2002

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Reviews
Purchased Refurbished Sony Monitor. Item as described, quick shipping, overall good deal. Recommended. Overall Rating
5 Star Review
 
Date Reviewed: 12/19/2002
bartsimpson from NC
Member Since:
10/02/2002

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Reviews
Be careful, and don't rely on anything they say om their website. I ordered something that was in stock, and guaranteed to arrive before Xmas. Well, they took my money, nothing has been shipped for four days, and then all out of sudden the item was no longer in stock. That's not a good way to make money - attract customers with false promises! Overall Rating
1 Star Review
 
Date Reviewed: 12/19/2002
sardot from NY
Member Since:
05/23/2002

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Reviews
Horrible return policy. If you order and are not satisfied forget it. Restocking fees, handling fees, etc. DVD's and Video's not returnable for any reason even if unopened!! Overall Rating
1 Star Review
 
Date Reviewed: 12/23/2002
erwinhunter from FL
Member Since:
08/19/2002

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Reviews
Ordered a new Playstation 2 at $179, the going price for new Playstations is $199. They sent a refurbished unit with scratches, etc. The website didn't say anything about it being refurbished. Delivery was quick, it arrived in a couple of days using standard delivery. Overall Rating
1 Star Review
 
Date Reviewed: 01/11/2003
allmanward from CA
Member Since:
01/11/2003

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Reviews
These people are awesome. Someone answered the phone at the first attempt and answered all my questions. The computer arrived 2 days after ordering. It looked in brand new condition even though it was a refurbished unit. All this service, great quality AND the lowest prices anywhere. Wish I could buy everything from them. Overall Rating
5 Star Review
 
Date Reviewed: 01/16/2003
BrianEschaton from IL
Member Since:
06/20/2002

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Reviews
Do not trust these people. Their website description does not match the product you receive. For instance, I ordered an IBM workpad that was supposedly new. When I got it, it was not even refurbished but used. The back of the unit actually had the sticky adhesive from the previous use of vel-cro and there was hair stuck all over it. The cradle and everything else had scratches and rust over them. Overall Rating
1 Star Review
 
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