Merchant Ratings
| Past 3 Months | Past 6 Months | All-time | |
|---|---|---|---|
| Positive (4 or 5) | 0 | 0 | 213 |
| Neutral (3) | 0 | 0 | 24 |
| Negative (1 or 2) | 0 | 0 | 101 |
| Total Reviews | 0 | 0 | 338 |
| Avg Rating | Not Rated |
Not Rated |
 3.59 |
| Address: | 2555 W.190th St. Torrance, CA 90504 - US |
|---|---|
| Website: | http://www.pcmall.com |
| Business Hours: | Weekdays: 8-9PM EST (5AM-6PM PST), Weekends: 9-9PM EST (6AM-6PM PST) |
| Sales Phone: | 1-800-555-6255 |
| Service Phone: | 1-800-555-6255 |
| Sales Email: | sales@pcmall.com |
| Cust Service Email: | customerservice@pcmall.com |
PC Mall
http://www.pcmall.com| Date Reviewed: 04/05/2011 | ||
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table2343sony2222 from unknown Member Since: 04/05/2011 View Member's: Reviews |
My thoughts so far...My thoughts so far...My thoughts so far...My thoughts so far... |
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| Date Reviewed: 04/05/2011 | ||
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qqqqqqqqqq from unknown Member Since: 04/05/2011 View Member's: Reviews |
My thoughts so far...My thoughts so far...My thoughts so far...My thoughts so far...My thoughts so far...My thoughts so far... |
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| Date Reviewed: 02/11/2010 | ||
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dedera001 from unknown Member Since: 10/10/2004 View Member's: Reviews |
n/a |
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| Date Reviewed: 07/09/2009 | ||
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mwlkrl from unknown Member Since: 01/06/2007 View Member's: Reviews |
Too many pages to click through. The shipping was more than was shown on the BizRate site which led me to PCMall site. |
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| Date Reviewed: 08/19/2008 | ||
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brijam from CA Member Since: 08/19/2008 View Member's: Reviews |
WARNING: THEY WILL NOT NOTIFY YOU IF AN ITEM IS BACK ORDERED! I placed an order with this company for a 4gb industrial CF card, and paid a premium for 2nd day shipping. I received a confirmation email but was never told the item was back ordered. Extremely unprofessional. If I could give zero stars I would do so. |
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| Date Reviewed: 11/07/2007 | ||
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nose1224 from NY Member Since: 11/09/2003 View Member's: Reviews |
OnSale.com, same company as PC Mall, Mac Mall and Club Mac. They all have the same item numbers and same web design. Matter of fact,the billing and email are from PC Mall. On 10/19/07, I ordered a Samsung HLT5087S for $1,030 including shipping with OnSale.com. It is a about $300 less than the lowest price I saw any where. On 10/22/07, PC Mall/OnSale.com stated that "we currently don't have an update of when we are be getting the item from the manufacturer. It might take another 2 weeks to get an update from them." Even though all four web sites still continue listing the same item as in stock and will ship next business day. On 11/5/07, I received a telephone call from PC Mall/ OnSale.com advising me that they still do not have an expected delivery date from Samsung to their central warehouse. But they can ship from their affiliates' warehouse for $1,495 plus shipping. They canceled my order after I declined their offer to buy the more expensive unit. |
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| Date Reviewed: 10/05/2007 | ||
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jnelson725 from TX Member Since: 10/05/2007 View Member's: Reviews |
I placed an order for an Acrobat 7.0 Upgrade from Standard to Pro. The description of the item online 'Description: Acrobat 7.0 Professional (Upgrade from Standard ver.)'. I placed the order, received an order confirmation immediately. After 10 days, sent an email requesting the order status since I hadn't received it. No response. Called a couple days later, spoke with someone who was clueless. Spent ten minutes explaining that I had the Standard version and was trying to upgrade to Pro 7.0. He tried telling me Pro was different from Professional at one point, and then also told me that I needed to upgrade to 8.0 Pro in order to upgrade to 7.0 Pro...what?? After 20 minutes on the phone, the guy told me the product was discontinued, and the product I ordered was a license and that it required a minimum of 50 licenses. Two problems: 1)the description of the product on the website didn't indicate this and 2)why was I allowed to order 1. Not recommended - bad website, bad service. Retailer Response (10/17/2007): Thank you for your feedback. We regret that you don't have a positive impression of PC Mall. Nevertheless, we appreciate you taking time to express your opinion as this will help us improve our service. We have forwarded your comment to the appropriate department to ensure this doesn't happen again. We apologize for any inconvenience this may have caused you. |
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| Date Reviewed: 05/07/2007 | ||
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trafsig1 from OH Member Since: 12/08/2004 View Member's: Reviews |
Everything has went well so far. I hope I receive it in the 5 to 7 days that they said. Retailer Response (05/07/2007): Thank you for your feedback and recent purchase. We're happy to know you've had a positive experience with PC Mall. We do our best to fulfill all orders in a timely manner. Our goal is to continue providing you the most pleasurable shopping experience. If you have questions, you may call our toll free number 800-555-6255 and our representatives would be happy to assist you. Our Customer Service Department is open from Monday to Friday, 6:00AM to 6:00PM Pacific Standard Time. We look forward to serving you again. Thank you for your business. |
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| Date Reviewed: 04/27/2007 | ||
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martyg8388 from NY Member Since: 04/27/2007 View Member's: Reviews |
Ordered product on a Thursday. Was told that it was in stock. Needed on Monday and paid 2nd freight charges. Wasn't shipped until Friday. Customer Service was nasty and unresponsive. I will not buy a cable from them in the future. Retailer Response (05/07/2007): Thank you for your feedback and recent purchase. We appreciate customers like you who take time to give us their feedback. These help us improve PC Mall services each day. Nevertheless, we apologize for any inconvenience this delay has caused you. We regret that you do not have a positive impression of our customer support. PC Mall considers you a valued customer and we look forward to serving you better. |
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| Date Reviewed: 03/14/2007 | ||
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seonsui0224 from MN Member Since: 02/25/2007 View Member's: Reviews |
Everything is great except that the picture of the item is not provided correctly. Retailer Response (03/19/2007): Thank you for your feedback. We appreciate customers like you who take time to express their opinions. Please provide us the item number of this product so we may correct it on our website. We strive to update our website on a regular basis and this information would help us a lot. We apologize for any inconvenience this may have caused you. We look forward to serving you better in the future. |
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| Date Reviewed: 03/13/2007 | ||
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tony5787 from CA Member Since: 03/03/2007 View Member's: Reviews |
I was looking for an upgrade memory for my computer and I compared the price with other stores. PC Mall had the lower price and when I checked out their website, they had just what I was looking for. To make it even better, they offered 6 months same as cash and all you had to do was place the order and set-up a PC Mall account. I placed my order, and I was approved in a matter of a few minutes. The best place to shop online! Retailer Response (03/19/2007): Thank you for your positive feedback. We're happy to know you've had a positive experience with PC Mall. Our goal is to provide you with the best customer experience possible. We appreciate customers like you who take time to express their opinions. If you have any concern, please feel free to call our toll-free number at 1-800-555-6255. Our Customer Service Department is open from Monday to Friday, 6:00AM to 6:00PM Pacific Standard Time. We look forward to serving you again. Thank you for your business. |
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| Date Reviewed: 03/10/2007 | ||
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dvilleneuve from unknown Member Since: 02/22/2007 View Member's: Reviews |
First time ordering from PC Mall. Would have been nice to have a picture of the product and more details on the product specifications to make sure I was ordering the correct upgrade kit. I purchased on a wing and a prayer based on model number. Never said if it was in stock. Just had a status of "Usually Ships Same Day". Hopefully the product will be delivered OK! If it is, then I'll buy from here again as the prices are pretty competitive. Retailer Response (03/13/2007): Thank you for your feedback. We appreciate customers like you who take time to express their opinions. Your comment was already forwarded to the appropriate department so we can work on making necessary adjustments. We are always trying to update our website to cater to all our customers' needs. Nevertheless, should you have any problems with your future orders, please feel free to call our toll-free number at 1800-555-6255 and we would be happy to assist you. Our Customer Service Department is open from Monday-Friday, 6AM-6PM PST. Thank you. |
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| Date Reviewed: 03/08/2007 | ||
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sjmilton from unknown Member Since: 02/27/2007 View Member's: Reviews |
I own a small business, and have ordered through PCMALL for over 5 years. Prices are always VERY competitive, shipping is the fastest that I've experienced. If you ever have a problem or return, customer service is GREAT. I order all sorts of parts and I can always be confident they will have what I need. I order computer parts and software daily over the internet. PCMALL is always my preference to do business with. Retailer Response (03/13/2007): Thank you for your positive feedback. We're happy to know you've had a great experience with PC Mall and will continue to do business with us. Our goal is to provide you with the best customer experience possible. We appreciate customers like you who take time to express their opinions. If you have any concern, please feel free to call our toll-free number at 1-800-555-6255. Our Customer Service Department is open from Monday to Friday, 6:00AM to 6:00PM Pacific Standard Time. We look forward to serving you again. Thank you for your patronage. |
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| Date Reviewed: 02/25/2007 | ||
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jpappal406 from unknown Member Since: 06/29/2004 View Member's: Reviews |
I've always had a great experience with PC MAll Retailer Response (02/26/2007): Thank you for your positive feedback. We're happy to know you've had a great experience with PC Mall. Our goal is to provide you with the best customer experience possible. We appreciate customers like you who take time to express their opinions. If you have any concern, please feel free to call our toll-free number at 1-800-555-6255. Our Customer Service Department is open from Monday to Friday, 6:00AM to 6:00PM Pacific Standard Time. We look forward to serving you again. Thank you for your patronage. |
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| Date Reviewed: 02/24/2007 | ||
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dermpa from unknown Member Since: 02/15/2007 View Member's: Reviews |
Best price on internet and user friendly website. Thanks. |
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| Date Reviewed: 02/17/2007 | ||
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keesel from unknown Member Since: 02/08/2007 View Member's: Reviews |
On the product info, you site had more information that sold me on purchasing this product from your website, plus along with the $50.00 mail-in rebate. Plus back in the early 90's I had serverl buys, and never had a problems. (U the Man) |
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| Date Reviewed: 02/08/2007 | ||
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rxalongo from NY Member Since: 01/25/2007 View Member's: Reviews |
Great Experience Retailer Response (02/20/2007): Thank you for your positive feedback. We're happy to know you've had a great experience with PC Mall. Our goal is to provide you with the best customer experience possible. We appreciate customers like you who take time to express their opinions. If you have any concern, please feel free to call our toll-free number at 1-800-555-6255. Our Customer Service Department is open from Monday to Friday, 6:00AM to 6:00PM Pacific Standard Time. We look forward to serving you again. Thank you for your patronage. |
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| Date Reviewed: 02/08/2007 | ||
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johnthec from TX Member Since: 01/23/2007 View Member's: Reviews |
I did have to call to see when the item would be in but that only yook a few minutes. Retailer Response (02/14/2007): Thank you for your feedback and recent purchase with PC Mall. We appreciate customers like you who take time to express their opinions. These help us improve our services each day. Our goal is to provide you with the best customer experience possible. Unfortunately we cannot give the date of availabilty of an item online especially since these dates are given to us by the manufacturer and is always subject to change. We apologize for any inconvenience this may have caused you. Thank you for your business. |
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| Date Reviewed: 01/26/2007 | ||
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jvance23 from unknown Member Since: 01/17/2007 View Member's: Reviews |
Shopping on the site was quick, efficent, and very satisfying! |
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| Date Reviewed: 01/23/2007 | ||
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marylee3651 from unknown Member Since: 01/13/2007 View Member's: Reviews |
This was my first time to use PC Mall. They make shopping easy and their price was cheaper than others I checked. I'll probably shop there again.
A satidfied customer Retailer Response (01/29/2007): Thank you for your positive feedback. We're happy to know you've had a positive experience with PC Mall. Our website is especially designed to be customer friendly and we strive to update it on a regular basis to cater to all our customers' needs. Our goal is to provide you with the best customer experience possible. We appreciate customers like you who take time to express their opinions. If you have any concern, please feel free to call our toll-free number at 1-800-555-6255. Our Customer Service Department is open from Monday to Friday, 6:00AM to 6:00PM Pacific Standard Time. We look forward to serving you again. Thank you for your patronage. |
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| Date Reviewed: 01/18/2007 | ||
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aturner from unknown Member Since: 01/09/2007 View Member's: Reviews |
This was definitely one of the easiest on line shopping experiences I have ever had. I don't think I was on the site for a total of 5 minutes and was finished looking for my product, placing the order, and completing this survey. Thanks! |
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| Date Reviewed: 01/16/2007 | ||
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sarfa from unknown Member Since: 01/07/2007 View Member's: Reviews |
Good selection of merchandise, but poor customer service. When I placed order I specifically chose and paid for 2nd day UPS. However. my choice was ignored and sent via FedEx instead. Also, they do not provide tracking numbers even if you call them and ask. They say its 'for your protection'. Never had any company refuse to provide tracking numbers. |
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| Date Reviewed: 01/01/2007 | ||
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twmc2166 from unknown Member Since: 12/16/2006 View Member's: Reviews |
This site was quick and easy to use Retailer Response (01/15/2007): Thank you for your positive feedback. We're happy to know you've had a positive experience with PC Mall. Our goal is to provide you with the best customer experience possible. We appreciate customers like you who take time to express their opinions. If you have any concern, please feel free to call our toll-free number at 1-800-555-6255. Our Customer Service Department is open from Monday to Friday, 6:00AM to 6:00PM Pacific Standard Time. We look forward to serving you again. Thank you for your patronage. |
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| Date Reviewed: 12/29/2006 | ||
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wobermeyer from WI Member Since: 12/29/2006 View Member's: Reviews |
My experience was almost identical with that of mapelt. I placed a web order on 12/17/06 (the order page described the item shipping as "Usually ships next day" -- and I requested two day shipping.) When I called I was told that the manufacturer had discontinued the item and that PCMall had therefore cancelled the order. Customer service said that they had no responsibility for informing me of the cancellation -- especially as I had ordered over the web. I can't see any point in dealing with such a merchant. Retailer Response (01/15/2007): Thank you for your feedback. We appreciate customers who take time to express their opinions. These help us improve our services everyday. We strive to update our website on a regular basis so we can fulfill our customers' needs. We have a team of representatives who inform customers through email regarding cancelled orders. Nevertheless, we apologize for any inconvenience this has caused you. |
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| Date Reviewed: 12/23/2006 | ||
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DBaker3381 from unknown Member Since: 12/14/2006 View Member's: Reviews |
When I need a part or component for my computer, I have always been able to find what I was looking for at a reasonable price; and I have always received my order as expected with no delays. Retailer Response (01/08/2007): Thank you for your feedback. We're happy to know that you've had a positive experience with PC Mall. Our goal is to continue giving you the best price and customer experience possible. It is because of customers like you that we strive hard to give satisfaction in our services. If you have any concerns, please feel free to call our toll-free number at 1-800-555-6255. Our Customer Service Department is open from Monday to Friday, 6:00AM to 6:00PM Pacific Standard Time. We look forward to serving you again. Thank you. |
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