Rated 
I bought this product approximately 90 days ago. I ...
looks nice on the web
The Manufacturer (bad warranty) and The Product (not durable)
Posted Jun 17, 2003 - I bought this product approximately 90 days ago. I dropped it once and it kept working fine. About 30 days later, the screen did not work. I sent the product back to the manufacturer and they said that since the product had been dropped they can not cover the product repair under warranty. To make matters worse, the repairs would have cost more than what I paid for the unit!!! And to top it all off, when I asked to have the unit shipped back to me, they told me that it would cost $30!!!!!!! They said that since it was dropped, it was no longer under warranty and therefore, they will not reimburse shipping either. I told them that I had only paid $8.00 to have the item shipped to them and it was received by them in 2 days. I also insured the item for $600. I told them they were trying to make money on the shipping costs as well and they told me there was nothing they could do abou their shipping costs. Just to add to my dissatisfaction with Viewsonic, my computer monitor which I had bought from them less than 2 years ago has broken and I have to pay to have the item shipped to the repair facility in Virginia. The bottom line is, the product may look good and sound good but what really matters is how the company will take care of you if you should have problems down the road. Obviously, Viewsonic does not focus on customer satisfaction. They focus on making cheap products that won't last. Now I am back to my Palm Pilot which I have had for 2 years and have never had a problem.
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I was really happy when I got my unit as it worked ...
