Merchant Ratings
| Past 3 Months | Past 6 Months | All-time | |
|---|---|---|---|
| Positive (4 or 5) | 50 | 59 | 952 |
| Neutral (3) | 6 | 9 | 140 |
| Negative (1 or 2) | 11 | 13 | 281 |
| Total Reviews | 67 | 81 | 1373 |
| Avg Rating |  3.82 |
3.84 |
3.74 |
| Address: | DSGi Maylands Avenue, Hemel Hempstead Herts - UK |
|---|---|
| Website: | http://www.pixmania.co.uk/uk/uk/home.htm ... |
| Business Hours: | M-F, 9:00AM to 5:00PM. |
| Sales Phone: | n/a |
| Service Phone: | 08443690372 |
| Sales Email: | n/a |
| Cust Service Email: | n/a |
| Date Reviewed: 12/26/2011 | ||
|
stuuk70 from unknown Member Since: 12/10/2011 View Member's: Reviews |
Order process was very simply, items was delivered quickly. No problems whatsoever. |
Overall Rating
|
| Date Reviewed: 12/26/2011 | ||
|
rmcconn from unknown Member Since: 12/10/2011 View Member's: Reviews |
Excellent site, good service and prompt delivery. |
Overall Rating
|
| Date Reviewed: 12/26/2011 | ||
|
bigc634 from unknown Member Since: 12/10/2011 View Member's: Reviews |
Excellent,I know there is a lot of bad reviews about this website but for me it was a pleasure all the way,Fast delivery service,Even returned an item and i was reimbursed within 3 days,I will definately use again. |
Overall Rating
|
| Date Reviewed: 12/26/2011 | ||
|
carl.surridge from unknown Member Since: 12/10/2011 View Member's: Reviews |
Good quick service and very competitive prices. |
Overall Rating
|
| Date Reviewed: 12/25/2011 | ||
|
candace.w from unknown Member Since: 12/25/2011 View Member's: Reviews |
reasonable priced and good arrival |
Overall Rating
|
| Date Reviewed: 12/25/2011 | ||
|
atkinsonpaul from unknown Member Since: 12/09/2011 View Member's: Reviews |
Great Service. |
Overall Rating
|
| Date Reviewed: 12/25/2011 | ||
|
william.mcfarlane1 from unknown Member Since: 12/09/2011 View Member's: Reviews |
Easy to order,fast delivery and a good price. Excellent service. |
Overall Rating
|
| Date Reviewed: 12/24/2011 | ||
|
dendro@gmail.com from unknown Member Since: 04/12/2010 View Member's: Reviews |
Goods arrived on time - very competitive price... |
Overall Rating
|
| Date Reviewed: 12/23/2011 | ||
|
mumof4custards from unknown Member Since: 12/23/2011 View Member's: Reviews |
Extremely poor customer service, very unhelpful. No care in the world about the fact that one of my sons will now be without his main xmas present.
I ordered 3 items for my 3 sons main xmas presents on 20th Dec 2011 and paid £52.60 for 24-48 hour express delivery. Only 2 of the 3 items has arrived on 23rd Dec 2011, a whole day after the express delivery I paid for. £52.80 is an awful lot of money for a fast delivery service that does NOT work.
Pixmania has stated that they have dispatched all 3 items to UPS. UPS advises that they only have only collected 2 items from the Pixmania warehouse, this only illsutrates extremely poor Pixmania warehouse management.
I have received nothing but poor customer service from Pixmania this whole week with dealing with them, and I'm stil without the razor trike for my 5 year old son and without a refund.
I will NOT be using Pixmania.com again & do NOT recommend to anyone else! Retailer Response (12/26/2011): Hello Thank you for your review. I am sorry that you have not received your razor trike and ask that you please contact me immediately so that I may investigate why. If you have received a tracking number for the third parcel, it would have been dispatched and will be with UPS. If they have lost the parcel, we will need to open an investigation. The other possible explanation is that the third item was dispatched from a different warehouse and there for would not be following the same route as the others. As I wrote on your reviews on Friday, I urge you to contact me on rachel@pixmania.com so that I may review your file and investigate so I may contact you with a more informed answer. Kind regards, Rachel Pixmania Mediator |
Overall Rating
|
| Date Reviewed: 12/23/2011 | ||
|
carver.peter from unknown Member Since: 12/07/2011 View Member's: Reviews |
Delivery of monitor was quicker than expected. Clear Email notifications |
Overall Rating
|
| Date Reviewed: 12/23/2011 | ||
|
yuenyin04 from unknown Member Since: 12/14/2005 View Member's: Reviews |
Easy to use site, a pleasure to use. |
Overall Rating
|
| Date Reviewed: 12/22/2011 | ||
|
pip_boy from unknown Member Since: 12/06/2011 View Member's: Reviews |
The item is fantastic, and the price is quite reasonable. |
Overall Rating
|
| Date Reviewed: 12/22/2011 | ||
|
matherc from unknown Member Since: 12/06/2011 View Member's: Reviews |
Website easy to navigate and everything clear. Prompt delivery, well packaged and very pleased with the shopping experience |
Overall Rating
|
| Date Reviewed: 12/21/2011 | ||
|
raynipper from unknown Member Since: 12/05/2011 View Member's: Reviews |
Good delivery service. |
Overall Rating
|
| Date Reviewed: 12/21/2011 | ||
|
timschof from unknown Member Since: 12/05/2011 View Member's: Reviews |
Shopping was fin on the website. Not overly clear but not too bad. When the product arrived however it was poorly wrapped and delivered. The box containing the camera (which was a gift) was marked very badly with dirty finger prints and was split and cracked in several places. The delivery has only just arrived and unfortunately is too late for me to return before having to give the gift. This was really dissapointing and shows a lack of care that I wouldn't have expected. In the future I will not be shopping at Pixmania for any gifts. Retailer Response (12/22/2011): Hello Thank you for your review. I am sorry that you have received you item in this condition. This in not at all the service we pride ourselves on. If you have received a product that is damaged we ask that you refuse the parcel. If this is not possible we are happy to return the product and reimburse you or reship. Should you wish to contact me directly, please send order details to me at rachel@pixmania.com So that I review your file and offer you a suitable solution. Kind regards, Rachel Pixmania Mediator |
Overall Rating
|
| Date Reviewed: 12/21/2011 | ||
|
mick.morley from unknown Member Since: 12/05/2011 View Member's: Reviews |
Currently undergoing investigation as parcel received damaged. Box ripped not sent in any additional packaging. Not even sure all parts received in box. This is Christmas present and is in awful condition. We are requesting replacement or reimbursement. Would not advise anyone to shop with this merchant. Retailer Response (12/22/2011): Hello I am sorry for the way your item was delivered. We try to ensure that in this very busy time all deliveries are made in perfect condition. If you wish I would be happy to review your file and see at what stage the investigation is at. I invite you to contact me on rachel@pixmania.com with your order details so that I may try to help you further. Kind regards, Rachel Pixmania Mediator |
Overall Rating
|
| Date Reviewed: 12/21/2011 | ||
|
zaf.ahmad from unknown Member Since: 12/05/2011 View Member's: Reviews |
Eficiant could be improved especialy on stock levels and tracking of delivery availble to customers.
I would still buy from PixMania as they are very competative on price. Retailer Response (12/22/2011): Hello, Thank you for your review. I am glad that you are pleased with our prices and apologise if you were not satisfied with our stock levels or the tracking. We try to provide a reliable and efficient delivery service with clear tracking information. Please note that we have over 1 300 000 products on our site and try to ensure that each status is updated daily. The stock dates we are given come directly from the manufacturer. I invite you to contact me with your order details on emma@pixmania.com with more details as I would be more than happy to help you. Kind Regards Emma Pixmania Mediator |
Overall Rating
|
| Date Reviewed: 12/19/2011 | ||
|
rogerjbirchall from unknown Member Since: 12/10/2011 View Member's: Reviews |
was confused by automatic enrolement in 12 month deliver scheme but got out of it. Never did get a delivery date. But it arrived as ordered and at a fair price. Retailer Response (12/21/2011): Hello, Thank you for your review. I am glad that you were happy with the delivery and price, apologise if you were confused with the Vipix card being added to your order and if you did not get a delivery date. We aim to keep our customers updated at all times on the progress of their order. The Vipix card can be removed at the end of the ordering process; if you are unable to remove it you may contact us so that we may refund it for you. I have pasted the link for all of the advantages given to you with our VIPix card. http://www.pixmania.co.uk/uk/uk/our-services/11-univers.html?idservice=2 I invite you to contact me with your order details on emma@pixmania.com if you require any further assistance. Kind Regards Emma Pixmania Mediator |
Overall Rating
|
| Date Reviewed: 12/19/2011 | ||
|
irvine_patton from unknown Member Since: 12/03/2011 View Member's: Reviews |
Delivered sooner than expected - Great dealing with PIXmania |
Overall Rating
|
| Date Reviewed: 12/17/2011 | ||
|
ray.knightley from unknown Member Since: 12/08/2011 View Member's: Reviews |
Wikango 700 supplied with instructions in French only.After some waiting it emerged that an English manual is unobtainable. Customer service was fairly slow at first but the company treated me fairly in the end and I would buy from them again. Retailer Response (12/19/2011): Hello Thank you for your review. I am sorry that the manual was not available in English but glad to hear that you were satisfied with the outcome. If we are unable to give the pocket Manual we will try to send you a link where it can be downloaded or we will print it ourselves and sent directly to you. Should you wish to know whether an item you are looking at comes with the manual, please see the technical information sheet or contact me on rachel@pixmania.com so that I may enquire on your behalf. Kind regards, Rachel Pixmania Mediator |
Overall Rating
|
| Date Reviewed: 12/17/2011 | ||
|
linda from unknown Member Since: 12/01/2011 View Member's: Reviews |
Was not notified in advance that the delivery was coming - but all arrived in good time and good condition Retailer Response (12/19/2011): Hello Thank you for your review. I am happy to hear that you have received your parcel, and sorry that you were not notified beforehand. Normally at the time of dispatch you will receive an update in your pix and I account and the tracking information if available will be sent. Should you have any inquiries regarding the status of your order please do not hesitate to contact me on rachel@pixmania.com so that I may review your file and contact you directly. Kind regards, Rachel Pixmania Mediator |
Overall Rating
|
| Date Reviewed: 12/17/2011 | ||
|
mld143 from unknown Member Since: 12/01/2011 View Member's: Reviews |
Excellent would definatly buy from these again.. |
Overall Rating
|
| Date Reviewed: 12/17/2011 | ||
|
duncan.s from unknown Member Since: 12/01/2011 View Member's: Reviews |
Firts time on the site and very happy with the experience |
Overall Rating
|
| Date Reviewed: 12/16/2011 | ||
|
Nobili from unknown Member Since: 09/22/2011 View Member's: Reviews |
This microwave arrived in less than a week. It has a minor dent on its door, but as it cannot be seen unless you are looking for it, we are not going to send it back. However, the major issue with my order concerns the delivery itself: the man from the shipping firm did not bother to call us upon delivery, instead left the 35 kilo package at the concierge, that is more than 80 metres far from our apartment. That day I was travelling abroad, so my wife had to drag the package, literally, from the concierge to our door! We are still upset about that. Retailer Response (12/19/2011): Hello Thank you for your review. I apologise for the manner in which the delivery was made and that your wife had the drag the microwave home. I would be happy to send direct feedback regarding this case to our transport department to ensure that it does not happen again. I invite you to contact me on rachel@pixmania.com with your order details so that our transport team may investigate. Kind regards, Rachel Pixmania Mediator |
Overall Rating
|
| Date Reviewed: 12/15/2011 | ||
|
pjpp from unknown Member Since: 11/29/2011 View Member's: Reviews |
I have ordered £900 worths of LEGO. The packaging from Pixmania was disastrously insufficient. The order was sent in a very big cardboard box with no fillers apart from some brown flat paper. Despite no obvious sign of damage to the outer big box, there are damage HOLES in 2-3 LEGO boxes (inc HP train), a squashed-open (not sealed) LEGO Grand Emporium, and a horribly looking squashed box of LEGO Tower Bridge etc. When I check with other fans at Brickset.com, many of them have the same problem. It is all the evidence of POOR packaging, and nothing to do with the mishandling by shipping company. I am upset because these damaged items are just not good for gifts any more. I will not use Pixmania again for buying any gifts. Retailer Response (12/16/2011): Hello Thank you for your review. I apologise that you Lego was received in less than perfect condition. If a parcel arrives damaged, we ask that you refuse the parcel so that it can be returned to us and we may reship another. Please contact me directly on rachel@pixmania.com with your order details so that i may contact you directly and offer you a suitable solution. Kind regards, Rachel Pixmania Mediator |
Overall Rating
|
In order to provide the most relevant information, comments posted prior to the past 18 months may not be included.
|
Click here to report a problem or an abuse of our rating system.
|
