Merchant Ratings
| Past 3 Months | Past 6 Months | All-time | |
|---|---|---|---|
| Positive (4 or 5) | 2 | 39 | 999 |
| Neutral (3) | 0 | 5 | 147 |
| Negative (1 or 2) | 2 | 14 | 293 |
| Total Reviews | 4 | 58 | 1439 |
| Avg Rating |  3.00 |
 3.59 |
 3.75 |
| Address: | DSGi Maylands Avenue, Hemel Hempstead Herts - UK |
|---|---|
| Website: | http://www.pixmania.co.uk/uk/uk/home.htm ... |
| Business Hours: | M-F, 9:00AM to 5:00PM. |
| Sales Phone: | n/a |
| Service Phone: | 08443690372 |
| Sales Email: | n/a |
| Cust Service Email: | n/a |
| Date Reviewed: 05/14/2011 | ||
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bret.matthews from unknown Member Since: 05/05/2011 View Member's: Reviews |
Very efficient service - and they did what they said they would. Device is perfect - so don't know what the returns process would have been like. |
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| Date Reviewed: 05/12/2011 | ||
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john.welford from unknown Member Since: 05/03/2011 View Member's: Reviews |
This monitor requires an adapter that was supposed to be supplied free with it, however it was not included.
If this could be sent then I would rate it overall excellent. Retailer Response (05/26/2011): Hello, Thank you for your review. I am sorry that you haven’t received a UK adaptor with your product. If a UK adaptor is missing in the parcel, we can send you one at no extra cost. I have been reviewing your file and as of today I have organised for a UK adaptor to be sent out to you. I invite you to contact me on emma@pixmania.com if you require any further assistance. Kind Regards Emma Pixmania Mediator |
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| Date Reviewed: 05/11/2011 | ||
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andrewwhewitson from unknown Member Since: 05/02/2011 View Member's: Reviews |
Advertised a great offer, delivered ahead of schedule over a bank holiday. Thoroughly recommended. |
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| Date Reviewed: 05/08/2011 | ||
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carrieokka from unknown Member Since: 05/08/2011 View Member's: Reviews |
Will be coming back with further orders in the future. |
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| Date Reviewed: 05/07/2011 | ||
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rjwarren from unknown Member Since: 05/07/2011 View Member's: Reviews |
Order delivered promptly and trouble-free. One slight complaint was that the item (a digital TV receiver) came with instructions ONLY in French, Spanish and Italian). Apart from that, all OK. |
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| Date Reviewed: 05/06/2011 | ||
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beddow from unknown Member Since: 04/26/2011 View Member's: Reviews |
Really great store, good products and good prices, included all necessary parts and a great price to boot! |
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| Date Reviewed: 05/02/2011 | ||
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martin.cotton from unknown Member Since: 05/02/2011 View Member's: Reviews |
Please do not preselect options that cost money. Allow me to add these at my choice rather than forcing me to deselect them. |
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| Date Reviewed: 05/02/2011 | ||
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techbuy1 from CA Member Since: 04/20/2005 View Member's: Reviews |
I currently live in London. Ordered from this merchant as the low price supplier. They advertise "always in stock". 2 days later I get an email "sorry, we sold too many and are out of stock." Even though it's still advertised. Very unprofessional. Beware Retailer Response (05/31/2011): Hello, Thank you for your review. I am sorry that the item you purchased was out of stock. Please note that we have over 1 300 000 products on our site and try to ensure that each status is updated daily. I can see that you placed your order on the 30th of April and that the product you ordered was out of stock. On the 3rd of May you contacted us to cancel your order, but as you made a charge back we were unable to refund you when requested. I can see that this has now been resolved and that a refund request was sent to our accounts department yesterday. Please allow a few days the funds show on your account. I invite you to contact me on emma@pixmania.com if you have any questions regarding this or in general. Kind regards Emma Pixmania Mediator |
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| Date Reviewed: 05/02/2011 | ||
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velocity1966 from unknown Member Since: 05/02/2011 View Member's: Reviews |
Still waiting for my order to arrive. Ordered 5 items from Amazon 1 week after I placed an order with you. I received all my Amazon orders. You need a more effective deliverer. |
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| Date Reviewed: 05/01/2011 | ||
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andrewviolet from unknown Member Since: 04/22/2011 View Member's: Reviews |
Had zero issues. Very fast delivery despite coming from Belgium. |
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| Date Reviewed: 04/30/2011 | ||
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johnschols from unknown Member Since: 04/30/2011 View Member's: Reviews |
Service really was very very good. In fact items was delivered next day. |
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| Date Reviewed: 04/29/2011 | ||
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sandor3333 from unknown Member Since: 04/29/2011 View Member's: Reviews |
There wasn't UK plug for the monitor in the box ,bad point. Not happy. |
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| Date Reviewed: 04/28/2011 | ||
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silverbackrob from unknown Member Since: 04/19/2011 View Member's: Reviews |
Smooth experience, quality service and a great price... |
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| Date Reviewed: 04/27/2011 | ||
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TigerLouLou from unknown Member Since: 04/27/2011 View Member's: Reviews |
I thought I was given the best deal I could get. I shopped around for the product and found Pixmania to be by far the cheapest. I was also given £5 discount which made me feel even better. The only thing I didn't like was in the payment process, the membership card is automatically included. I didn't like this, I would prefer the offer to be there but not automatically selected. |
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| Date Reviewed: 04/27/2011 | ||
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pdonholiday from unknown Member Since: 04/27/2011 View Member's: Reviews |
Excellent pricing and relative quick delivery (considering I selected the cheapest option). Downside of the website is the the multiple attempts to sell unwanted extras which have to be un-selected, rather than selected at checkout. |
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| Date Reviewed: 04/26/2011 | ||
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p_hillman from unknown Member Since: 04/26/2011 View Member's: Reviews |
satisfied |
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| Date Reviewed: 04/26/2011 | ||
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paolonline from unknown Member Since: 04/17/2011 View Member's: Reviews |
Good value. That's all. It took Pixmania 2 weeks to deliver my item, and I live in the centre of a big city (Glasgow). No excuse for that. I simultaneously ordered a similar item for my daughter thru eBay and received it after 3 days, not 14, with the same basic delivery charge. When I got in touch with customer service they were useless to the point of being patronising and irritating. Dunno if I'll use them again. Retailer Response (05/26/2011): Hello, Thank you for your review. I am glad that your find our products of good value and apologise for the problems you have had with the delivery. This is not our usual service as we try and ensure that all parcels are delivered without delay in the promised timeframe and that all customer requests are dealt with in a friendly and efficient manner. I have been reviewing your file and can see that you placed your order on the 1st of April and that you contacted us on the 13thof April to report that you had not received your item. As your order has been delayed, I have contacted you directly with a suitable solution. Kind Regards Emma Pixmania Mediator |
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| Date Reviewed: 04/26/2011 | ||
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nick.henley from unknown Member Since: 04/17/2011 View Member's: Reviews |
It was easy to find the product and place the order on the internet. The price for the product was very competitive. The feature to be able to track the product through the courier DHL was excellent. This feature enabled me to know precisely when the product was going to be delivered. |
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| Date Reviewed: 04/25/2011 | ||
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giancarlo.campioni from unknown Member Since: 04/14/2011 View Member's: Reviews |
The goods ordered were in stock and were delivered promptly. The parcel was received undamaged and the telephones have been working perfectly ever since. |
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| Date Reviewed: 04/25/2011 | ||
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statsja from unknown Member Since: 04/25/2011 View Member's: Reviews |
good company, I had a trouble free order.....however I think the delivery could be cheaper & My item didn't come with a UK plug which was not made clear to me. thanks |
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| Date Reviewed: 04/25/2011 | ||
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r.goodchild7 from unknown Member Since: 04/25/2011 View Member's: Reviews |
Order placed late morning on Wednesday - arrived early evening Friday. A refreshing change from some merchants who take 6 weeks to pass on the information that the item is now out of stock and no idea when new supplies will be available!! |
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| Date Reviewed: 04/24/2011 | ||
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spamcanned from unknown Member Since: 04/15/2011 View Member's: Reviews |
Delivery dates were inconsistent - stated 2-3 days on website when ordered, but 4-6 days when checking progress.
Site claimed multiple shipping choices, but only offered regular shipping on checkout.
Tracking information was not sent out until morning of delivery with no explanation of shipping method used or likely time of delivery.
Order tracking was very poorly presented and used technical terms which carry no meaning to the consumer. The forwarding links do not work in Firefox Retailer Response (05/26/2011): Hello, Thank you for your review. I am sorry for the problems you have had with the delivery. This is not our usual service as we try and ensure that all parcels are shipped and delivered with clear tracking information in the promised timeframe and that you are kept updated at all times. I have been reviewing your file and can see that you placed your order on the 5th of April and it was delivered on the 8th of April. As your delivery has been delayed, I have contacted your directly with a suitable solution. Kind Regards Emma Pixmania Mediator |
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| Date Reviewed: 04/24/2011 | ||
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jr-ash from unknown Member Since: 04/15/2011 View Member's: Reviews |
no problem with ordering or delivery, what more could i ask for. |
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| Date Reviewed: 04/23/2011 | ||
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marksmadhaus from unknown Member Since: 04/13/2011 View Member's: Reviews |
Whilst the prices were the best on the net, the website was not easy to use. The search function did not bring up one of the items I was looking for even though it was listed by searching through Google, & the external link took me straight to it!
The postage cost was high & insantly went up purchasing multiple items & offered NO alternatives.
The checkout was poor. I do not want to "uncheck" expensive options for "loyalty" cards & membership schemes.
Delivery was not in the stated period, & provided by two separate companies! One gave me the option to re-arrange delivery with the local driver after I missed the first drop, the other, HDNL, have no such facilities, & only have a website/automated phone line giving the option of a DAY to (7 -7) to wait for the drop or collect from the depot. In the end I opted for that in spite of it being a 70 mile round trip!Finally... The cutomer service section of the pixmania site does not seem to have a "dispute" optiom!
Overall POOR! Retailer Response (05/27/2011): Hello, Thank you for your review. I am glad that you were happy with our prices and apologise if you feel our delivery methods are too expensive. We try to ensure that that our site is user friendly and easy to navigate and we aim to offer our customers economical and efficient delivery services. The Vipix card can be removed at the end of the ordering process; if you are unable to remove it you may contact us so that we may refund it for you. I can see that you placed your order on the 3rd of April and that you received it on the 12th of April. As your delivery has been delayed, I have contacted your directly and have offered you a suitable solution. Kind Regards Emma Pixmania Mediator |
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| Date Reviewed: 04/23/2011 | ||
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lone3wolf from unknown Member Since: 04/12/2011 View Member's: Reviews |
Package arrived faster than expected, and in very good condition. Very satisfied with the service. |
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