Merchant Ratings
| Past 3 Months | Past 6 Months | All-time | |
|---|---|---|---|
| Positive (4 or 5) | 2 | 39 | 999 |
| Neutral (3) | 0 | 5 | 147 |
| Negative (1 or 2) | 2 | 14 | 293 |
| Total Reviews | 4 | 58 | 1439 |
| Avg Rating |  3.00 |
 3.59 |
 3.75 |
| Address: | DSGi Maylands Avenue, Hemel Hempstead Herts - UK |
|---|---|
| Website: | http://www.pixmania.co.uk/uk/uk/home.htm ... |
| Business Hours: | M-F, 9:00AM to 5:00PM. |
| Sales Phone: | n/a |
| Service Phone: | 08443690372 |
| Sales Email: | n/a |
| Cust Service Email: | n/a |
| Date Reviewed: 03/29/2012 | ||
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charleslaurance from unknown Member Since: 03/29/2012 View Member's: Reviews |
WARNING !
DO NOT BUY PANASONIC PRODUCTS FROM PIXMANIA (UK) , THEY ARE SOURCED IN FRANCE AND PANASONIC UK WILL NOT HONOUR THEIR WARRANTIES OR PROMOTIONS. PIXMANIA'S' CUSTOMERCARE' MANAGERS ARE INCOMPETENT AND HOPE YOU WILL GO AWAY ! I HAVE BEEN TRYING GET A CASH REBATE OUT OF THIS COMPANY FOR 12 WEEKS. I WILL NOT GIVE UP MY CASE UNTIL THEY COUGH UP THE MONEY WHICHTHEIR JUNIOR AGENTS HAVE AGREED TO DO ON NUMEROUS OCCAISIONS. NOBODY IS WILLING TO ACCEPT RESPONSIBILITY FOR THEIR PATHETIC 'CUSTOMERCARE DEPARTMENT'. PANASONIC ARE NOT COMPLETELY BLAMELESS EITHER BUT THAT'S ANOTHER ISSUE. Retailer Response (04/04/2012): Hello Thank you for your review. Pixmania will honour this cash back if Panasonic have rejected the claim due to the model type. You will be asked to send us two things; The letter from Panasonic stating the reason that the cash back was rejected was due to “the model not shown on the claim form “and a photo of the serial number of your product. The cut off date for the promotion was the 29/02/2012, so you may be ask to send proof that you have requested the cash back before this date. Once we have these details we will refund you by bank transfer. I invite you to contact me on rachel@pixmania.com with the above details and your CCL number so that I may help you immediately. Kind regards, Rachel Pixmania Mediator |
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| Date Reviewed: 03/05/2012 | ||
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j.uff from unknown Member Since: 02/18/2012 View Member's: Reviews |
Great service! |
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| Date Reviewed: 03/04/2012 | ||
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andy_earle from unknown Member Since: 02/17/2012 View Member's: Reviews |
Excellent prices, easy to use web site and fast delivery. Very good. |
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| Date Reviewed: 03/01/2012 | ||
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joanna from unknown Member Since: 02/14/2012 View Member's: Reviews |
this nextbase 9 lite click duo deluxe pack does not contain the stanchion mounts which are supposed to come as standard and had european plugs not UK adaptors. So the seemingly cheap price was not such good value after all as we now need to buy these separately. Retailer Response (03/06/2012): HI Thank you for your review and for including your order number on the review you posted yesterday so that we could contact you directly. An email was sent to our purchasing department which confirmed the station mounts were not included, however they are included in the package under ref number 07823585. We have contacted you this morning with the details of this and ask whether you wish to return the product under our satisfied or money back guarantee, so that you may purchase the pack. Please do not hesitate to contact me on rachel@pixmania.com If you wish for me to organise the returns coupons for you. Kind regards Rachel Pixmania Mediator |
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| Date Reviewed: 02/24/2012 | ||
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damaz74 from unknown Member Since: 02/15/2012 View Member's: Reviews |
The service and delivery was good. Only want to say that description could be better as HD function on product is only able to work outside UK as the UK uses a diffrent coding as I found out of T2 so can get HD in Europe etc ok but not within UK. But the delivery and evrything was brill nore the manufactures fault for the way they display their product on the box. Retailer Response (02/27/2012): Hello Thank you for your review. I am glad to hear that you were happy with our service and sorry to hear that there are problems with the HD function inside the UK. If you have purchased your product through the UK site and it does not conform to the UK market, you may return the product for a full refund. I invite you to contact me on rachel@pixmania.com with your order details so that I may investigate and contact you directly and offer you a suitable solution. Kind regards Rachel Pixmania Mediator |
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| Date Reviewed: 02/23/2012 | ||
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ChrisSimons637 from unknown Member Since: 02/23/2012 View Member's: Reviews |
Pixmania customer services have been appalling, necessitating in excess of 20 emails in order to get to where I am now - A refund of the item, delivery costs and a partial refund of return delivery costs, why I have only received a partial refund I do not know yet, I expect another 5 emails or more may shed some light on the matter. This has been a battle! Responses to emails are forthcoming but the undertaking of what is promised is not, and when you follow up an email their customer service team do not bother to check the history of the case and ask for the same information over and over.
The laziness and incompetence of their staff is unbelievable and continuously being told something is going to be done without anything happening is infuriating.
I just wish I had done some research about this joke outfit before I dealt with them and I may have been able to avoid wasting so much of my time.....I shall NEVER deal with them again. Retailer Response (02/29/2012): Hello Thank you for your review. I am sorry that you had problems with the return of your television and bracket and that you also mention that your refund did not clear fully in your account. According to your file you have been refunded in full. I have contacted you personally by email and have given you a breakdown of the refunds issued. I have also state that I am in the process of giving feedback where necessary. Your feedback is important to us. I trust that you will be happy with the solution I have offered you and as mentioned in my email today, please do not hesitate to contact me directly should you have any further questions on rachel@pixmania.com. Kind regards Rachel Pixmania Mediator |
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| Date Reviewed: 02/17/2012 | ||
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stef19732 from unknown Member Since: 02/08/2012 View Member's: Reviews |
its the first time ive placed an order with pixmania because the delivery fee of 13.40 is way too much and makes the products im interested in cheaper elsewhere so i was surprised to get the hp 2301x micro thin led monitor for £162 delivered service was a little slow but if its cheaper again ill use them Retailer Response (02/20/2012): Hello, Thank you for your review. I am sorry if the delivery was a little slow and if you feel our delivery methods are expensive. We aim to offer our customers economical and efficient delivery services at all times. We offer 3 types of delivery with different timeframes and price ranges to suit all budgets. Tracking information is available for orders placed with Standard (2-3 working days) and express (24 hours - 2 work day delivery). DHL global mail is our least expensive option. Deliveries it can take up to 10 working days to deliver. I invite you to contact me with your order details on emma@pixmania.com if you require any further assistance. Kind Regards Emma Pixmania Mediator |
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| Date Reviewed: 12/26/2011 | ||
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stuuk70 from unknown Member Since: 12/10/2011 View Member's: Reviews |
Order process was very simply, items was delivered quickly. No problems whatsoever. |
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| Date Reviewed: 12/26/2011 | ||
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rmcconn from unknown Member Since: 12/10/2011 View Member's: Reviews |
Excellent site, good service and prompt delivery. |
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| Date Reviewed: 12/26/2011 | ||
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bigc634 from unknown Member Since: 12/10/2011 View Member's: Reviews |
Excellent,I know there is a lot of bad reviews about this website but for me it was a pleasure all the way,Fast delivery service,Even returned an item and i was reimbursed within 3 days,I will definately use again. |
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| Date Reviewed: 12/26/2011 | ||
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carl.surridge from unknown Member Since: 12/10/2011 View Member's: Reviews |
Good quick service and very competitive prices. |
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| Date Reviewed: 12/25/2011 | ||
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candace.w from unknown Member Since: 12/25/2011 View Member's: Reviews |
reasonable priced and good arrival |
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| Date Reviewed: 12/25/2011 | ||
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atkinsonpaul from unknown Member Since: 12/09/2011 View Member's: Reviews |
Great Service. |
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| Date Reviewed: 12/25/2011 | ||
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william.mcfarlane1 from unknown Member Since: 12/09/2011 View Member's: Reviews |
Easy to order,fast delivery and a good price. Excellent service. |
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| Date Reviewed: 12/24/2011 | ||
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dendro@gmail.com from unknown Member Since: 04/12/2010 View Member's: Reviews |
Goods arrived on time - very competitive price... |
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| Date Reviewed: 12/23/2011 | ||
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mumof4custards from unknown Member Since: 12/23/2011 View Member's: Reviews |
Extremely poor customer service, very unhelpful. No care in the world about the fact that one of my sons will now be without his main xmas present.
I ordered 3 items for my 3 sons main xmas presents on 20th Dec 2011 and paid £52.60 for 24-48 hour express delivery. Only 2 of the 3 items has arrived on 23rd Dec 2011, a whole day after the express delivery I paid for. £52.80 is an awful lot of money for a fast delivery service that does NOT work.
Pixmania has stated that they have dispatched all 3 items to UPS. UPS advises that they only have only collected 2 items from the Pixmania warehouse, this only illsutrates extremely poor Pixmania warehouse management.
I have received nothing but poor customer service from Pixmania this whole week with dealing with them, and I'm stil without the razor trike for my 5 year old son and without a refund.
I will NOT be using Pixmania.com again & do NOT recommend to anyone else! Retailer Response (12/26/2011): Hello Thank you for your review. I am sorry that you have not received your razor trike and ask that you please contact me immediately so that I may investigate why. If you have received a tracking number for the third parcel, it would have been dispatched and will be with UPS. If they have lost the parcel, we will need to open an investigation. The other possible explanation is that the third item was dispatched from a different warehouse and there for would not be following the same route as the others. As I wrote on your reviews on Friday, I urge you to contact me on rachel@pixmania.com so that I may review your file and investigate so I may contact you with a more informed answer. Kind regards, Rachel Pixmania Mediator |
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| Date Reviewed: 12/23/2011 | ||
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carver.peter from unknown Member Since: 12/07/2011 View Member's: Reviews |
Delivery of monitor was quicker than expected. Clear Email notifications |
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| Date Reviewed: 12/23/2011 | ||
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yuenyin04 from unknown Member Since: 12/14/2005 View Member's: Reviews |
Easy to use site, a pleasure to use. |
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| Date Reviewed: 12/22/2011 | ||
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pip_boy from unknown Member Since: 12/06/2011 View Member's: Reviews |
The item is fantastic, and the price is quite reasonable. |
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| Date Reviewed: 12/22/2011 | ||
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matherc from unknown Member Since: 12/06/2011 View Member's: Reviews |
Website easy to navigate and everything clear. Prompt delivery, well packaged and very pleased with the shopping experience |
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| Date Reviewed: 12/21/2011 | ||
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raynipper from unknown Member Since: 12/05/2011 View Member's: Reviews |
Good delivery service. |
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| Date Reviewed: 12/21/2011 | ||
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timschof from unknown Member Since: 12/05/2011 View Member's: Reviews |
Shopping was fin on the website. Not overly clear but not too bad. When the product arrived however it was poorly wrapped and delivered. The box containing the camera (which was a gift) was marked very badly with dirty finger prints and was split and cracked in several places. The delivery has only just arrived and unfortunately is too late for me to return before having to give the gift. This was really dissapointing and shows a lack of care that I wouldn't have expected. In the future I will not be shopping at Pixmania for any gifts. Retailer Response (12/22/2011): Hello Thank you for your review. I am sorry that you have received you item in this condition. This in not at all the service we pride ourselves on. If you have received a product that is damaged we ask that you refuse the parcel. If this is not possible we are happy to return the product and reimburse you or reship. Should you wish to contact me directly, please send order details to me at rachel@pixmania.com So that I review your file and offer you a suitable solution. Kind regards, Rachel Pixmania Mediator |
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| Date Reviewed: 12/21/2011 | ||
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mick.morley from unknown Member Since: 12/05/2011 View Member's: Reviews |
Currently undergoing investigation as parcel received damaged. Box ripped not sent in any additional packaging. Not even sure all parts received in box. This is Christmas present and is in awful condition. We are requesting replacement or reimbursement. Would not advise anyone to shop with this merchant. Retailer Response (12/22/2011): Hello I am sorry for the way your item was delivered. We try to ensure that in this very busy time all deliveries are made in perfect condition. If you wish I would be happy to review your file and see at what stage the investigation is at. I invite you to contact me on rachel@pixmania.com with your order details so that I may try to help you further. Kind regards, Rachel Pixmania Mediator |
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| Date Reviewed: 12/21/2011 | ||
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zaf.ahmad from unknown Member Since: 12/05/2011 View Member's: Reviews |
Eficiant could be improved especialy on stock levels and tracking of delivery availble to customers.
I would still buy from PixMania as they are very competative on price. Retailer Response (12/22/2011): Hello, Thank you for your review. I am glad that you are pleased with our prices and apologise if you were not satisfied with our stock levels or the tracking. We try to provide a reliable and efficient delivery service with clear tracking information. Please note that we have over 1 300 000 products on our site and try to ensure that each status is updated daily. The stock dates we are given come directly from the manufacturer. I invite you to contact me with your order details on emma@pixmania.com with more details as I would be more than happy to help you. Kind Regards Emma Pixmania Mediator |
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| Date Reviewed: 12/19/2011 | ||
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rogerjbirchall from unknown Member Since: 12/10/2011 View Member's: Reviews |
was confused by automatic enrolement in 12 month deliver scheme but got out of it. Never did get a delivery date. But it arrived as ordered and at a fair price. Retailer Response (12/21/2011): Hello, Thank you for your review. I am glad that you were happy with the delivery and price, apologise if you were confused with the Vipix card being added to your order and if you did not get a delivery date. We aim to keep our customers updated at all times on the progress of their order. The Vipix card can be removed at the end of the ordering process; if you are unable to remove it you may contact us so that we may refund it for you. I have pasted the link for all of the advantages given to you with our VIPix card. http://www.pixmania.co.uk/uk/uk/our-services/11-univers.html?idservice=2 I invite you to contact me with your order details on emma@pixmania.com if you require any further assistance. Kind Regards Emma Pixmania Mediator |
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