Maxent MX-50X3 50" Plasma TV

16:9, 1366x768, 3000:1, HDTV - MPN: MX50X3

Description: You may need to sit in the next room to take in the almost 17 million colors you'll see on this 50" widescreen plasma thriller. Plenty of inputs ensure you can easily hook up your favorite components.

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teamcemo

Profile | Reviews

Spend $200 More and get a Name Brand

Started Dec 21, 2006

Strengths: Picture Quaility was good and the price was right.

Weaknesses: Customer Service, and warranty.

I had the TV for Two months, then one day it would not turn on. I called Maxent, they told me they would send a repairman out. Two weeks later a rapair-man comes out. He can not fix it. Maxent said since the TV was past the first 30 days of purchase they would send me a new one, but I will have to pay for shipping on the TV $200. Needless to say we have gone around and around. Still 4 weeks into the mess and Christmas 4 Days away with family coming over do I have my now $200 dollar more expensive TV NO. Will I have it by News Years, No. I should have spent my $200 on a name brand. Never again MAXENT.

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jsrule7

Replied Feb 28, 2007

As I understand the warranty, Maxent pays freight both ways within the 1st 30 days. 31 to 90, Maxent pays shipping one way (you pay to ship it to them), and after 90 days we the customers get stuck paying shipping both ways < - - Dumb Policy.

I purchased an extended 3 year warranty @ a local retailer for peace of mind. The price of the extended warranty is basically the cost of shipping the product to Maxent once. Well worth it.

Hopefully you ask for an reimbursement if you did indeed pay and they mislead you...

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