Strengths:Amazing look, value, picture quality, sound
Weaknesses:Audio cut out problem, poor customer service follow up to audio cut out problem
Posted Aug 26, 2007 - First, just wanted to add that you can turn off the annoying blue light, under a menu option.
We replaced an old tv in our bedroom armoire and this was the size that fit in perfectly(maximizing the space). It looks beautiful with our black furniture.
I researched for quite a bit (both online and in stores) and was actually waiting for a price drop on the 3251 (last year's model.) Then I noticed this version for less money, so I bought it.
While I was worried about poor reviews of sound quality-- I would say it's totally the opposite (it's great when it's working).
Apparently, this year's models with Samsung, have an audio drop out problem. See the samsung page and search "audio drop out" under this model. While you're watching tv, the audio just goes away. This is if you're using an hdmi connection. But they offer a software patch.
It took me over 2 wks to get this patch. You can ask them to email you the software to load onto a thumb drive. I don't have one so I asked them to send it. Big mistake. It took so long and every time I called, the cs rep was incompetent... ex. we can't track it, we track it but it wasn't sent, we sent it but I don't know where it is and finally -- hey, it's your problem, not mine.
After the patch, audio was great for a few weeks. Then recently it cut out again. Because it's such a great set (except audio cut out) I'm willing to hang in there. I'll try to post a follow up after I contact Samsung again.
I'm torn on the star rating because it's a great tv and I would give it 5stars plus if the audio problem was permanently fixed.
Hope that helps!
update 8/26:
Even after the software patch, I experienced audio cut out problems. But this time, the CS was excellent! They immediately set up a repair appt. The Samsung repairman (contracted out) came equipped and ready. He ended up replacing the main board-- and so far, no audio problems!!!!! I now give it a full 4 stars, only reason for leaving off 1 star is because of all the problems in the first place. But amazing, very happy with tv.
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